towing FORD MUSTANG MACH-E 2021 User Guide

TRANSPORTING THE VEHICLE
If you need to have your vehicle towed,
contact a professional towing service or
your roadside assistance service provider.
We recommend the use of a wheel lift and
dollies or flatbed equipment to tow your
vehicle. Do not tow with a slingbelt. We do
not approve a slingbelt towing procedure.
Vehicle damage may occur if towed
incorrectly, or by any other means.
Your manufacturer produces a towing
manual for all authorized tow truck
operators. Have your tow truck operator
refer to this manual for proper hook-up
and towing procedures.
Towing your vehicle requires that all
wheels be off the ground. This prevents
damage to the mechanical systems and
vehicle. When using wheel lift equipment to tow
the vehicle from the front, place the rear
wheels on a tow dolly.
When using wheel lift equipment to tow
the vehicle from the rear, place the front
wheels on a tow dolly.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Crash and Breakdown InformationE143886

TOWING YOUR VEHICLE
PRECAUTIONS
Use the following guidelines when towing
your vehicle. Failure to follow this
instruction could result in vehicle damage
not covered by the vehicle warranty.
Note:
Make sure you properly secure your
vehicle to the tow vehicle.
Note: If you are unsure of the vehicle ’s
configuration, contact an authorized dealer.
RECREATIONALLY TOWING
YOUR VEHICLE
You cannot recreational tow your vehicle
with all wheels on the ground because
vehicle or electric drive motor damage
could occur. You must recreational tow
your vehicle with all four wheels off the
ground, such as when using a car-hauling
trailer. Otherwise, you cannot recreational
tow your vehicle.
EMERGENCY TOWING
If your vehicle becomes inoperable without
access to wheel dollies or a vehicle
transport trailer, it can be flat-towed with
all wheels on the ground, regardless of the
drivetrain, under the following conditions:
• Your vehicle is facing forward for
towing in a forward direction.
• You switch Emergency Tow on. •
Maximum speed is 35 mph (55 km/h).
• Maximum distance is 50 mi (80 km).
Switching Emergency Tow On
1. Properly secure your vehicle to the tow
vehicle.
2. Switch your vehicle on to accessory mode. See
Starting and Powering
Off (page 155).
3. Apply the parking brake.
4. Access the vehicle drawer on the touchscreen.
5. Press
SETTINGS.
6. Press
Vehicle.
7. Press and hold Emergency Tow until a confirmation message appears on the
touchscreen.
8. Press and hold the brake pedal.
9. Shift into neutral (N).
Note: A confirmation message appears in
the instrument cluster display.
10. Release the parking brake.
11. Switch your vehicle off.
Switching Emergency Tow Off
1. Switch your vehicle on.
2. Press and hold the brake pedal.
3. Shift into park (P). A message displays
in the instrument cluster display and
park (P) displays in the instrument
cluster display and on the shifter.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Towing Your Vehicle

TOWING YOUR VEHICLE – TROUBLESHOOTING
TOWING YOUR VEHICLE – INFORMATION MESSAGES
Description
Message
Displays to remind you to release the parking brake to emer-gency tow your vehicle.
Neutral Tow Remove
Park Brake for Towing
Displays when emergency tow is off.
Neutral Tow Disengaged
Displays to remind you to switch off the vehicle to emergencytow your vehicle.
Neutral Tow Engaged
Turn Ignition Off for Towing
Displays to remind you that emergency towing is active. Toexit emergency towing, shift to park (P).
Neutral tow engaged
Depress Brake and Select Park to Exit Neutral Tow
Note: You cannot recreationally tow your vehicle. You can only emergency tow your vehicle.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Towing Your Vehicle

WHAT IS FORD PROTECT
Protect yourself from the rising cost of
vehicle repairs with a Ford Protect
extended service plan.
Ford Protect Extended Service
Plans - United States Only
Ford Protect extended service plans mean
peace of mind. Extended service plans are
backed by Ford Motor Company, and
provide more protection beyond the New
Vehicle Limited Warranty coverage. When
you visit your Ford Dealer, insist on the Ford
Protect extended service plan.
Ford Protect Can Quickly Pay for Itself
One trip to the service center could easily
exceed the price of your Ford Protect
extended service plan. With the Ford
Protect extended service plan, you
minimize your risk for unexpected repair
bills and rising repair costs.
Up to 1,000+ Covered Vehicle
Components
There are four mechanical Ford Protect
extended service plans with different levels
of coverage. Ask your authorized dealer for
details.
1. PremiumCARE - Our most
comprehensive coverage. With over
1,000 covered components, this plan
is so complete it is probably easier to
list what is not covered.
2. ExtraCARE - Covers 113 components, and includes many high-tech items.
3. BaseCARE - Covers 84 components.
4. PowertrainCARE - Covers 29 critical components.
Ford Protect extended service plans are
honored by all authorized Ford dealers in
the United States, Canada and Mexico. That means you get:
•
Reliable, quality service at any Ford or
Lincoln dealership.
• Repairs performed by factory trained
technicians, using genuine parts.
Rental Car Reimbursement
First Day Rental Benefit
If you bring your car into your dealer for
service, we will give you a rental vehicle to
use for the day.
Extended Rental Benefits
If your vehicle is kept overnight for covered
repairs, you are eligible for rental car
coverage, warranty repairs, and field
service actions.
Roadside Assistance
Exclusive 24/7 roadside assistance,
including:
• Towing, flat-tire change and battery
jump starts.
• Lock-out assistance.
• Travel expense reimbursement for
lodging, meals and rental car.
• Assistance for taxi, shuttle, rental car
coverage or other transportation.
Transferable Coverage
If you sell your vehicle before your Ford
Protect extended service plan coverage
expires, you can transfer any remaining
coverage to the new owner. This should
give you and your potential buyer peace of
mind.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Ford Protect

Less Cost to Properly Maintain Your
Vehicle
The Ford Protect extended service plan
also offers a Premium Maintenance Plan
that covers all scheduled maintenance,
and selected wear items. The coverage is
prepaid, so you never have to worry about
the cost of your vehicle
’s maintenance.
Covered maintenance includes:
• Windshield wiper blades.
• The clutch disc (if equipped).
• Brake pads and linings.
• Shock absorbers.
• Struts.
• Cabin air filter replacement every
20,000 mi (32,000 km).
Interest Free Finance Options
Just a 5% down payment provides you
with an affordable, no interest, no fee
payment program allowing you all the
security and benefits Ford Protect
extended service plan has to offer while
paying over time. You are pre-approved
with no credit check or hassles. To learn
more, call our Ford Protect extended
service plan specialists at 800-367-3377.
Ford Protect Extended Service Plan
P.O. Box 321067
Detroit, MI 48232
Ford Protect Extended Service
Plan (Canada Only)
You can get more protection for your
vehicle by purchasing a Ford Protect
extended service plan. Ford Protect
extended service plan is the only service
contract backed by Ford Motor Company
of Canada, Limited. Depending on the plan
you purchase, Ford Protect extended
service plan provides benefits such as: •
Rental reimbursement.
• Coverage for certain maintenance and
wear items.
• Protection against repair costs after
your New Vehicle Limited Warranty
Coverage expires.
• Roadside Assistance benefits.
There are several Ford Protect extended
service plans available in various time,
distance and deductible combinations.
Each plan is tailored to fit your own driving
needs, including reimbursement for towing
and rental. When you purchase Ford
Protect extended service plan, you receive
added peace-of-mind protection
throughout Canada, the United States and
Mexico, provided by a network of
participating authorized Ford Motor
Company dealers.
Note: Repairs performed outside of Canada
and the United States are not eligible for
Ford Protect extended service plan
coverage.
This information is subject to change. Visit
your local Ford of Canada dealer or
www.ford.ca to find the Ford Protect
extended service plan that is right for you.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Ford Protect

Doors and Locks..............................................77
Autolock................................................................... 78
Autounlock.............................................................. 78
Doors and Locks – Troubleshooting.............79
Mislock...................................................................... 78
Operating the Doors From Inside Your Vehicle.................................................................. 77
Operating the Doors From Outside Your Vehicle.................................................................. 77
Doors and Locks – Troubleshooting.......79 Doors and Locks – Frequently Asked
Questions.......................................................... 80
Doors and Locks – Information Messages............................................................ 79
Doors and Locks – Warning Lamps..............79
Drive Mode Control.....................................240 Drive Modes......................................................... 240
Drive Modes...................................................240 Engage................................................................... 240
Unbridled.............................................................. 240
Whisper.................................................................. 241
Driver Alert.....................................................265
Driver Alert – Troubleshooting..................... 266
Driver Alert Indicators
................................266
Driver Alert Limitations..............................265
Driver Alert Precautions............................265
Driver Alert – Troubleshooting...............266 Driver Alert – Information Messages.........266
Driving Hints..................................................280 Driving in Special Conditions........................ 280
Electric Vehicle................................................... 282
Driving in Special Conditions..................280 Driving In Sand..................................................... 281
Driving on Hilly or Sloping Terrain.................281
Driving Through Mud and Water................... 281
Emergency Maneuvers.................................... 280
Driving on Snow and Ice
...........................280
Driving Through Shallow Water.............282
E
Easy Entry and Exit........................................87
Electric Parking Brake Audible Warning..........................................................191
Electric Parking Brake.................................190 Electric Parking Brake –
Troubleshooting.............................................. 191Electric Parking Brake –
Troubleshooting..........................................191
Electric Parking Brake – Information Messages.......................................................... 192
Electric Parking Brake – Warning Lamps................................................................. 191
Electric Power Steering
.............................205
Electric Power Steering Adaptive
Steering............................................................ 205
Electric Power Steering Precautions..........205
Electric Vehicle
.............................................282
Maximizing Your Driving Range.................... 282
Electromagnetic Compatibility
..............434
Emergency Call Limitations.......................65
Emergency Call Requirements.................64
Emergency Call System Data
....................24
Emergency Towing.....................................290
Enabling Apps on an Android Device............................................................378
Enabling Apps on an iOS Device............378
Enabling or Disabling Personal Profiles.........................................................380
Enabling Remote Start
...............................125
End User License Agreement.................408
Entering a Parallel Parking Space..........218
Entering a Perpendicular Parking Space.............................................................219
Evasive Steering Assist
..............................262
Evasive Steering Assist Limitations............262
Switching Evasive Steering Assist On and
Off....................................................................... 262
What Is Evasive Steering Assist................... 262
Event Data
.........................................................22
Exiting a Parking Space..............................219
Export Unique Options..............................433
Extending the Remote Start Duration.........................................................125
Exterior Bulbs
...............................................308
Exterior Bulb Specification Chart...............308
Exterior Lamps
...............................................107
Exterior Lamp Audible Warning.................... 108
Exterior Lamp Indicators................................. 108
Switching the Daytime Running Lamps On and Off............................................................... 107
Switching the Turn Signal Lamps On and Off........................................................................\
107
Switching Welcome Lighting On and Off........................................................................\
107
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Index

Adjusting the Seat Height...............................
138
Head Restraint Components......................... 136
Installing the Head Restraint......................... 138
Moving the Seat Backward and Forward............................................................. 138
Removing the Head Restraint........................ 137
Pre-Collision Assist Limitations.............258
Pre-Collision Assist Precautions............257
Pre-Collision Assist
.....................................257
Automatic Emergency Braking...................... 261
Distance Alert....................................................... 261
Distance Indication........................................... 259
Evasive Steering Assist.................................... 262
Pre-Collision Assist – Troubleshooting............................................ 263
Pre-Collision Assist – Troubleshooting........................................263
Pre-Collision Assist – Frequently Asked Questions........................................................ 264
Pre-Collision Assist – Information Messages......................................................... 263
Pre-Collision Assist – Warning Lamps............................................................... 263
Preparing Your Vehicle for Storage........315
Preserving Your High Voltage Battery............................................................157
Programming a MyKey.................................74
Programming the Garage Door Opener to Your Garage Door Opener
Motor..............................................................146
Programming the Garage Door Opener to Your Gate Opener Motor
....................147
Programming the Garage Door Opener to Your Hand-Held Transmitter...........146
Programming the Remote Control.........69
Programming Your Phone..........................70
Properly Adjusting the Driver and Front Passenger Seats..........................................57
R
Rear Exterior - Excluding: GT.....................33
Rear Exterior - GT
...........................................34
Rear Occupant Alert System Audible Warnings.......................................................143
Rear Occupant Alert System Indicators......................................................143 Rear Occupant Alert System
Limitations...................................................142
Rear Occupant Alert System Precautions..................................................142
Rear Occupant Alert System....................142
Rear Parking Aid..........................................208 Locating the Rear Parking Aid
Sensors............................................................ 208
Rear Parking Aid Audible Warnings............208
Rear Parking Aid Limitations......................... 208
What is the Rear Parking Aid........................ 208
Rear Seats
.......................................................140
Manual Seats....................................................... 140
Rear View Camera Guide Lines...............212
Rear View Camera Object Distance Indicators......................................................213
Rear View Camera Precautions
...............212
Rear View Camera........................................212 Rear View Camera Settings............................ 213
Rear View Camera Settings......................213 Switching Rear View Camera Delay On and
Off........................................................................\
213
Zooming the Rear View Camera In and Out....................................................................... 213
Rebooting the Center Display................368
Recalling a Preset Position
.......................144
Recreationally Towing Your Vehicle..........................................................290
Recycling and Disposing of the High Voltage Battery..........................................158
Releasing the Electric Parking Brake if the Vehicle Battery Has Run Out of
Charge.............................................................191
Remote Control Limitations
......................66
Remotely Starting and Stopping the Vehicle............................................................125
Remote Start Limitations..........................125
Remote Start
..................................................125
Remote Start Settings...................................... 126
Remote Start Settings................................126 Setting the Remote Start Duration..............126
Switching Climate Control Auto Mode On
and Off............................................................... 126
Switching Climate Control Last Settings On and Off........................................................ 126
Switching the Heated Seat Settings On and Off........................................................................\
126
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Index

Tire Sealant and Inflator Kit.....................333
Towing a Trailer Precautions...................279
Towing a Trailer.............................................279
Towing Your Vehicle Precautions..........290
Towing Your Vehicle
...................................290
Towing Your Vehicle –
Troubleshooting............................................. 291
Towing Your Vehicle – Troubleshooting.........................................
291
Towing Your Vehicle – Information
Messages.......................................................... 291
Traction Control Indicator.........................199
Traction Control
............................................199
Traction Control – Troubleshooting............199
Traction Control – Troubleshooting........................................199
Traction Control – Information Messages........................................................ 200
Traction Control – Warning Lamps.............199
Transporting the Vehicle..........................289
Trip Computer
................................................124
Trip Data...........................................................124
Type Approvals.............................................397
U
Under Hood Fuse Box
................................292
Accessing the Under Hood Fuse Box.........292
Identifying the Fuses in the Under Hood
Fuse Box........................................................... 293
Locating the Under Hood Fuse Box............292
Under Hood Overview...............................303
Updating the Vehicle Systems Wirelessly....................................................385
USB Ports
........................................................149
Using Auto Hold............................................198
Using FordPass and Charging
..................179
Using Keyless Entry........................................81
Using MyKey With Remote Start Systems...........................................................75
Using Snow Chains
......................................327
Using Summer Tires...................................326
Using the Backup Start Passcode.............71
Using the Front Luggage Compartment Emergency Release
..................................276
Using the Keyless Entry Keypad...............84
Using the Remote Control..........................66 Using the Tire Sealant and Inflator
Kit
....................................................................334
Using the Valet Mode.....................................71
Using This Publication..................................18
Using Winter Tires
........................................327
V
Vehicle Care
..................................................309
Cleaning the Exterior......................................... 310
Cleaning the Interior........................................... 311
General Information......................................... 309
Vehicle Identification Number
...............348
Locating the Vehicle Identification
Number............................................................ 348
Vehicle Identification Number Overview.......................................................... 348
Vehicle Identification.................................348 Vehicle Identification Number...................... 348
Vehicle Interior - Excluding: GT.................29
Vehicle Interior - GT......................................30
Vehicle System Updates..........................385
Vehicle Wi-Fi Hotspot................................354
Ventilation See: Climate Control.......................................... 127
Viewing the Tire Pressures
........................341
Visual Search...................................................25
Voice Interaction Examples.....................369
Voice Interaction..........................................369
W
Walk Away Lock Limitations.....................86
Walk Away Lock.............................................86
Washer Fluid Specification
......................346
Washers...........................................................103 Adding Washer Fluid......................................... 104
Switching the Courtesy Wipe On and Off....................................................................... 103
Using the Rear Window Washer................... 103
Using the Windshield Washer....................... 103
Washer Fluid Specification............................. 104
Washer Precautions.......................................... 103
Washers See: Wipers and Washers............................... 100
Waxing...............................................................311
Waypoints......................................................384 Adding a Waypoint........................................... 384
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Index