wheel FORD MUSTANG MACH-E 2021 User Guide

WHAT IS 911 ASSIST
911 Assist is a SYNC system feature that
can call for help.
For more information, visit
www
. o wner .f or d . c om .
HOW DOES 911 ASSIST WORK
If a crash deploys an airbag, excluding knee
airbags and rear inflatable seatbelts, or
activates the battery shut-off, your vehicle
may be able to contact emergency services
by dialing 911 through a paired and
connected Bluetooth®-enabled phone.
Not all crashes will deploy an airbag or
activate the battery shut-off. If a
connected cell phone sustains damage or
loses its connection to SYNC during a
crash, SYNC will search for and try to
connect to a previously paired cell phone.
SYNC will then attempt to call the
emergency services.
Before making the call:
• SYNC provides about 10 seconds to
cancel the call. If you fail to cancel the
call, SYNC attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel."
If you do not cancel the call and SYNC
makes a successful call a pre-recorded
message plays for the 911 operator. The
occupants in your vehicle are able to talk
with the operator. Be prepared to provide
your name, phone number and location
immediately because not all 911 systems
are capable of receiving this information
electronically.
During an emergency call the system
transmits vehicle data to the emergency
service. EMERGENCY CALL
REQUIREMENTS WARNING:
Do not wait for 911
Assist to make an emergency call if you
can do it yourself. Dial emergency
services immediately to avoid delayed
response time which could increase the
risk of serious injury or death after a
crash. If you do not hear 911 Assist within
five seconds of the crash, the system or
phone may be damaged or
non-functional. WARNING:
Always place your
phone in a secure location in your vehicle
so it does not become a projectile or get
damaged in a crash. Failure to do so may
cause serious injury to someone or
damage the phone which could prevent
911 Assist from working properly. WARNING:
Unless the 911 Assist
setting is set on before a crash, the
system will not dial for help which could
delay response time, potentially
increasing the risk of serious injury or
death after a crash.
• SYNC is powered and working properly
at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
before the incident.
• You must pair and connect a
Bluetooth®
enabled and compatible
cell phone to SYNC.
• A connected
Bluetooth® enabled
phone must have the ability to make
and maintain an outgoing call at the
time of the incident.
64
2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing 911 Assist

PASSIVE ANTI-THEFT
SYSTEM
WHAT IS THE PASSIVE ANTI-
THEFT SYSTEM
The passive anti-theft system prevents
someone from starting the vehicle with an
incorrectly coded key.
Note:
Do not leave a duplicate coded key
in your vehicle. Always take the keys and
lock all the doors when leaving your vehicle.
HOW DOES THE PASSIVE ANTI-
THEFT SYSTEM WORK
The passive anti-theft system arms when
you switch the ignition off.
It disarms when the ignition is switched on
with a correctly coded key.
Note: The system is not compatible with
non-Ford aftermarket remote start systems.
Note: Do not leave a duplicate coded key
in your vehicle. Always take the keys and
lock all doors when leaving your vehicle.
ANTI-THEFT ALARM SYSTEM
WHAT IS THE ANTI-THEFT ALARM
SYSTEM
The Anti-Theft Alarm System warns you
of an unauthorized entry to your vehicle. HOW DOES THE ANTI-THEFT
ALARM SYSTEM WORK
When armed, the anti-theft alarm is
triggered in any of the following ways:
•
If someone opens a door, the liftgate
or the hood without a correctly coded
key or remote control.
• If you turn the power on without a
correctly coded key.
• If the interior sensors detect movement
inside your vehicle.
• If the inclination sensors detect an
attempt to raise your vehicle.
• If someone disconnects the vehicle
battery or the battery backup alarm.
If the anti-theft alarm is triggered, the
alarm horn sounds for 30 seconds and the
direction indicators flash for 5 minutes.
Any further attempts to carry out one of
the above sounds the alarm again.
WHAT IS THE PERIMETER ALARM
The perimeter alarm is designed to detect
unauthorized access to your vehicle.
WHAT ARE THE INTERIOR
SENSORS
The interior sensors are designed to detect
any movement inside your vehicle.
The interior sensors are in the overhead
console.
Note: Do not cover the interior sensors.
WHAT ARE THE INCLINATION
SENSORS
The inclination sensor is designed to detect
an attempt to raise your vehicle, for
example to remove a wheel or to tow it
away.
95
2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Security

ADJUSTING THE STEERING
WHEEL
WARNING: Do not adjust the
steering wheel when your vehicle is
moving.
Note: Make sure that you are sitting in the
correct position. 1. Unlock the steering column.
2. Adjust the steering wheel to the
position you prefer.
3. Lock the steering column.
HORN Press on the center of the
steering wheel near the horn icon
to activate the horn. SWITCHING THE HEATED
STEERING WHEEL ON AND OFF To switch the heated steering
wheel on or off, press the button
on the touchscreen near the
climate controls.
Note: A sensor regulates the temperature
of the steering wheel.
99
2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Steering WheelE261502 E270945

Note:
You can also use FordPass to extend
the remote start duration.
If the duration is set to 15 minutes, the
duration extends by another 15 minutes.
This provides a total of 30 minutes.
Note: Remote start can only be extended
once.
Note: A maximum of two remote starts, or
one remote start with an extension, are
allowed. To reset the restart procedure
switch the vehicle to on, then to off.
REMOTE START SETTINGS
SWITCHING CLIMATE CONTROL
AUTO MODE ON AND OFF
1. Access the feature drawer on the touchscreen.
2. Press SETTINGS.
3. Press
Vehicle.
4. Press
Remote Start Setup.
5. Press
Climate Control.
6. Switch
Auto on or off.
Note: If you switch the auto mode on, the
system attempts to heat or cool the interior
to
72°F (22°C).
Note: When you switch the vehicle on, the
climate control system returns to the last
used settings.
SWITCHING CLIMATE CONTROL
LAST SETTINGS ON AND OFF
1. Access the vehicle drawer on the touchscreen.
2. Press
SETTINGS.
3. Press
Vehicle.
4. Press
Remote Start Setup.
5. Switch
Last Settings on or off. Note:
If you switch the last settings on, the
system remembers the last used settings.
SWITCHING THE HEATED SEAT
SETTINGS ON AND OFF
1. Access the vehicle drawer on the touchscreen.
2. Press
SETTINGS.
3. Press
Vehicle.
4. Press
Remote Start Setup.
5. Press
Seats.
6. Switch
Auto on or off.
Note: If you switch the heated seat settings
on, the heated seats turn on during cold
weather.
SWITCHING THE HEATED
STEERING WHEEL SETTINGS ON
AND OFF
1. Access the vehicle drawer on the touchscreen.
2. Press
SETTINGS.
3. Press
Vehicle.
4. Press
Remote Start Setup.
5. Press
Seats and Steering Wheel.
6. Switch
Auto on or off.
Note: If you switch the heated steering
wheel settings on, the heated steering wheel
turns on during cold weather.
SETTING THE REMOTE START
DURATION
1. Access the vehicle drawer on the touchscreen.
2. Press
SETTINGS.
3. Press
Vehicle.
4. Press
Remote Start Setup.
5. Press
Duration.
126
2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Remote Start

FRONT SEAT PRECAUTIONS
WARNING: Sitting improperly, out
of position or with the seatback reclined
too far can take weight off the seat
cushion and affect the decision of the
passenger sensing system, resulting in
serious injury or death in the event of a
crash. Always sit upright against your
seat back, with your feet on the floor. WARNING: Do not recline the seat
backrest too far as this can cause the
occupant to slide under the seatbelt,
resulting in personal injury in the event
of a crash. WARNING:
Do not place objects
higher than the top of the seat backrest.
Failure to follow this instruction could
result in personal injury or death in the
event of a sudden stop or crash. WARNING: Do not adjust the driver
seat or seat backrest when your vehicle
is moving. This may result in sudden seat
movement, causing the loss of control
of your vehicle. SITTING IN THE CORRECT
POSITION When you use them properly, the seat,
head restraint, seatbelt and airbags will
provide optimum protection in the event
of a crash.
We recommend that you follow these
guidelines:
•
Sit in an upright position with the base
of your spine as far back as possible.
• Do not recline the seat backrest so that
your torso is more than 30 degrees
from the upright position.
• Adjust the head restraint so that the
top of it is level with the top of your
head and as far forward as possible.
Make sure that you remain
comfortable.
• Keep sufficient distance between
yourself and the steering wheel. We
recommend a minimum of
10 in
(25 cm) between your breastbone and
the airbag cover.
• Hold the steering wheel with your arms
slightly bent.
133
2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Front SeatsE68595

CARE INSTRUCTIONS
Do not use cleaners or solvents as this
could damage your mobile charger. Do not
place stress on the charger cables. If unit
overheats, remove the mobile charger from
direct sunlight.
SAFETY FEATURES
The charger includes the following safety
features to protect against the risk of
electric shock:
•
Service Ground Check: The charger
constantly checks for the presence of
a service ground connection. If the
service ground ever fails, the charger
red indicator turns ON and shuts down
power to the vehicle.
• Thermal Event Sensor: Charger module
senses out-of-ordinary thermal events
and decreases the charging current or
shuts the unit down if required.
• Ground fault circuit interrupter (GFCI)
Protection: The charger has a ground
fault circuit interrupter (GFCI) reaction
system to protect against electric
shock. If the charger module detects
an output ground fault, it shuts down
power to the output cable and
illuminates the red indicator.
• Insulation: The charger module,
connector, cable assembly, and charge
coupler are completely insulated.
There are no exposed live parts, to
protect against electric shock.
• Unintentional Disconnection: The
charge coupler is designed to minimize
unintentional disconnection. A pilot
signal wire in the cable and charge
coupler eliminates the possibility of
electric shock when not connected to
a vehicle or if an unintended disconnect
occurs during a charge. Disconnection
during charging is safe. LOCATING THE CHARGE PORT
The charge port is between the front
left-hand side door and front left-hand
wheel well. To open, press the center
right-hand edge of the charge port door
and then release.
Note:
Do not apply excessive force. Forcing
the door open or closed damages the charge
port.
CHARGE PORT INDICATORS
The charge status indicator is next to the
charging port behind the charge port door.
It indicates the charge status of the high
voltage battery in your vehicle.
Divided into five zones, the charge status
indicator displays the state of charge in 20
percent increments.
The charge status indicator displays how
far along the charge is:
• When zone A is pulsing, the charge is
between 0-20 percent.
• When zone A illuminates, and zone B
is pulsing, the charge is between 20-40
percent.
• When zones A and B illuminate and
zone C is pulsing, the charge is between
40-60 percent.
168
2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Charging Your VehicleE317346

3. Set preferred charging times for
weekday and/or weekend by pressing
and dragging along the 24 hour time
wheel. You can set up to two blocks of
time (charge windows). Press next
once you have your desired time
settings for weekday and weekend.
Note: Selecting all or none of the 24 hours
results in any time of day given equal priority
for charging.
4. The summary screen displays your settings for this location. Press save or
press the left arrow to go back and
change your settings. Whenever your
vehicle is at a saved charging location,
the charge settings screen displays the
location name, and the charging times
are based on your preferred time
settings for that location plus the next
departure time.
Note: Reaching your max charge level by
your next departure time is always the
priority. When charge times are set, charging
outside your preferred charging time
windows could be necessary in order to
finish by your next departure time. In this
case, the vehicle will typically begin charging
right away after plugging in.
Departure and Comfort Setup
Follow these steps to set departure times
and cabin comfort level. 1.
Press the edit button for departure and
comfort on the charge settings screen.
2. Select a time for each day of the week
you want your settings to apply. Select
the hour and minutes as well as your
desired comfort level. Your selected
days/times now display your departure
and comfort settings. Press Save to
apply your settings. The next departure
display on the charge settings screen
will update appropriately.
Note: Save your departure settings before
selecting additional days/times. The
process must be repeated in order to add
additional unique departure times and
comfort levels.
Note: Cabin conditioning comfort level may
vary depending on if you plug into a normal
household outlet or a higher power outlet
or charging station. The power available for
conditioning is limited to the charging
station power available. At low ambient
temperatures and low charge power, a
small amount of high voltage battery power
in addition to the charging power could be
used to heat the cabin.
Note: The departure and comfort settings
can also be accessed through the separate
vehicle settings departure and comfort
button. Press the edit button from this
screen to begin the settings process outlined
above.
USING FORDPASS AND
CHARGING
The FordPass App allows you to do the
following:
• Monitor and manage your vehicle's
charging, including charge schedules
and preferences.
• Locate a charger and activate a charger
on the FordPass Charging Network.
179
2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Charging Your VehicleE353985

AUTOMATIC TRANSMISSION
PRECAUTIONS
WARNING: When your vehicle is
stationary, keep the brake pedal fully
pressed when shifting gears. Failure to
follow this instruction could result in
personal injury, death or property
damage. WARNING:
Do not apply the brake
pedal and accelerator pedal
simultaneously. Applying both pedals
simultaneously for more than a few
seconds will limit power, which may
result in difficulty maintaining speed in
traffic and could lead to serious injury. WARNING:
Apply the parking
brake, shift into park (P), switch the
vehicle off and remove the key or remote
control before you leave your vehicle.
Failure to follow this instruction could
result in personal injury or death.
Note: You may not be able to shift out of
park (P) unless the intelligent access key is
inside your vehicle.
AUTOMATIC TRANSMISSION
POSITIONS
PARK (P) WARNING:
Move the transmission
selector lever to park (P) only when your
vehicle is stationary.
This position locks the driveline and
prevents the wheels from turning. Come
to a complete stop before putting your
vehicle into and out of park (P). A tone
sounds when you shift to park (P). The electric parking brake could apply
when you shift to park (P) without the
brake pedal fully pressed. The electric
parking brake applies when you shift to
park (P) on large slopes. The electric
parking brake releases with the drive away
release function or manually. See Electric
Parking Brake
(page 190).
Note: A warning tone sounds if you open
the driver door and you have not shifted the
transmission selector to park (P).
REVERSE (R) WARNING:
Move the transmission
selector lever to reverse (R) only when
your vehicle is stationary.
This position allows your vehicle to move
backward. Come to a complete stop
before shifting into and out of reverse (R).
NEUTRAL (N) WARNING:
In neutral (N) your
vehicle is free to roll.
This position allows your vehicle to roll
free. Hold the brake pedal down when in
this position.
Note: You can start your vehicle in this
position.
DRIVE (D)
Drive (D) is the normal driving position, and
allows your vehicle to move forward.
183
2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Automatic Transmission

HOW DOES ALL-WHEEL DRIVE
WORK
The all-wheel drive system is designed to
continuously monitor and adjust power
delivery to the front and rear wheels to
optimize both traction and handling.
There is further information on driving in
unique driving conditions. See Driving
Hints (page 280). ALL-WHEEL DRIVE
PRECAUTIONS WARNING:
Do not become
overconfident in the ability of all-wheel
drive vehicles. Although an all-wheel
drive vehicle may accelerate better than
a two-wheel drive vehicle in low traction
situations, it won't stop any faster than
two-wheel drive vehicles. Always drive
at a safe speed.
ALL-WHEEL DRIVE
LIMITATIONS
The all-wheel drive system is not intended
for use with mismatched tires.
Different tire sizes between the front and
rear axles can cause system damage.
ALL-WHEEL DRIVE – TROUBLESHOOTING
ALL-WHEEL DRIVE – INFORMATION MESSAGES Action
Message
The all-wheel drive system temporarily turns off to protectitself from overheating.
AWD Temporarily
Disabled
The all-wheel drive system is not operating properly. If thewarning stays on or continues to come on, contact an authorized dealer.
AWD Off
The all-wheel drive system will resume normal function.
AWD Restored
186
2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing All-Wheel Drive
(If Equipped)

Note:
Brake dust could accumulate on the
wheels, even under normal driving
conditions. Some dust is inevitable as the
brakes wear, and does not contribute to
brake noise. See Cleaning Wheels (page
310).
189
2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Brakes