window FORD MUSTANG MACH-E 2021 Owner's Guide

CONNECTED VEHICLE – FREQUENTLY ASKED QUESTIONS - VEHICLES
WITH: SYNC 4
Possible Cause and Resolution
Symptom
I cannot connect to a Wi-Fi
network. –
Password error.
•Enter the correct network password.
– Weak network signal.
•Move your vehicle closer to the Wi-Fi router or to
a place where the network signal is not obstructed.
– Multiple access points in range with the same network
name.
•Use a unique name for your network name. Do not
use the default name unless it contains a unique
identifier, for example as part of the MAC address.
The Wi-Fi connection
disconnects after successful
connection. –
Weak network signal.
•Move your vehicle closer to the Wi-Fi router or to
a place where the network signal is not obstructed.
I am close to a Wi-Fi router
but the network signal
strength is weak. –
Obstructed network signal.
•If your vehicle has a heated windshield, position
your vehicle so that the windshield is not facing the
Wi-Fi router.
• If your vehicle has metallic tinting on the windows
but not on the windshield, position your vehicle so
that the windshield is facing the Wi-Fi router or
open the windows that are facing the router.
• If your vehicle has metallic tinting on the windows
and the windshield, open the windows that are
facing the router.
• If your vehicle is in a garage and you have the
garage door closed, open the garage door as it may
block the signal.
– Hidden network.
•Make the network visible and try again, or use the
Add Network Manually option in Wi-Fi settings
menu.
– Unsupported security type.
•Some network security types are not supported,
for example WEP.
I cannot see a network in the
list of available networks
that I expect to see.
352
2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Connected Vehicle

Multi-Point Inspection
Radiator, cooler, heater and air conditioning hoses
12V Battery performance
Suspension components for leaks ordamage
Exterior lamps and hazard warning system
operation
Steering and linkage
Fluid levels; fill if necessary 1
Tires for wear and proper pressure 2
For fluid leaks
Windshield for cracks, chips or pits
Half-shaft dust boots
Washer spray and wiper operation
Horn operation
1 Brake, coolant recovery reservoir and window washer.
2 Your vehicle is equipped with a temporary mobility kit; check the tire sealant expiration
Use By date on the canister. Replace as needed.
Be sure to ask your dealership service
advisor or technician about the multi-point
vehicle inspection. It is a comprehensive
way to perform a thorough inspection of
your vehicle. Your checklist gives you
immediate feedback on the overall
condition of your vehicle.
NORMAL SCHEDULED MAINTENANCE Normal Scheduled Maintenance
1
Rotate tires, inspect tire wear and measure tread depth.
Every 12 months or
10,000 mi (16,000 km).
Perform multi-point inspection (recommended).
Inspect brake pads, shoes, rotors, drums, brake linings,
hoses and parking brake.
Inspect cooling system level, strength and hoses.
Inspect half-shaft boots.
392
2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Scheduled Maintenance

Locating the Body Control Module Fuse
Box..................................................................... 299
Body Styling Kit Precautions....................314
Body Styling Kits...........................................314
Bonnet Lock See: Opening and Closing the Hood..........303
Booster Seats..................................................43
Brake Fluid Specification..........................188
Brake Over Accelerator...............................187
Brake Precautions........................................187
Brakes................................................................187 Anti-Lock Braking System............................... 187
Brakes – Troubleshooting............................... 188
Brakes – Troubleshooting.........................188 Brakes – Frequently Asked
Questions......................................................... 188
Brakes – Warning Lamps................................ 188
Breaking-In....................................................280
C
Calculating Payload
....................................272
Calculating the Load Limit.......................273
Canceling the Set Speed...........................227
Capacities and Specifications
................344
Center Console - GT......................................28
Center Display Limitations......................366
Center Display Overview
..........................366
Center Display Precautions.....................366
Changing a Road Wheel...........................343
Changing the Remote Control Battery.............................................................67
Changing the Vehicle Wi-Fi Hotspot Name or Password
..................................354
Charge Port Indicators...............................168
Charging a Device........................................150
Charging a Wireless Device.......................152
Charging Equipment
...................................159
Charging Your Vehicle.................................159 AC Charging.......................................................... 169
Charging Your Vehicle – Troubleshooting............................................ 180
DC Charging........................................................... 172
Charging Your Vehicle Hints.....................180
Charging Your Vehicle Precautions........159 Charging Your Vehicle –
Troubleshooting........................................180
Charging Your Vehicle – Frequently Asked Questions......................................................... 182
Charging Your Vehicle – Information Messages........................................................... 181
Charging Your Vehicle – Warning Lamps................................................................ 180
Checking MyKey System Status...............75
Checking the Brake Fluid...........................187
Checking the Coolant
................................304
Checking the Seatbelts.................................51
Checking the Tire Pressures....................329
Checking the Wiper Blades......................102
Children and Airbags
.....................................57
Child Restraint Anchor Points...................36
Locating the Child Restraint Lower Anchor
Points................................................................... 36
Locating the Child Restraint Top Tether Anchor Points.................................................... 37
What Are the Child Restraint Anchor Points................................................................... 36
Child Restraints...............................................37 Child Restraint Position Information.............37
Child Restraints Recommendation...............38
Child Safety
......................................................35
Child Restraint Anchor Points......................... 36
Child Restraints..................................................... 37
Installing Child Restraints................................. 38
Child Safety Locks.........................................45
Child Safety Precautions.............................35
Cleaning Products
......................................309
Cleaning the Exterior...................................310 Cleaning Camera Lenses and Sensors........311
Cleaning Chrome, Aluminium or Stainless
Steel................................................................... 310
Cleaning Headlamps and Rear Lamps................................................................ 310
Cleaning Stripes or Graphics........................... 311
Cleaning the Exterior Precautions...............310
Cleaning the Underbody................................... 311
Cleaning Wheels................................................. 310
Cleaning Windows and Wiper Blades........310
Cleaning the Interior
.....................................311
Cleaning Carpets and Floor Mats.................312
Cleaning Displays and Screens..................... 312
Cleaning Plastic................................................... 312
Cleaning Seatbelts............................................. 313
440
2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Index

Liftgate – Warning Lamps................................
92
Linking or Unlinking a Personal Profile to a Device.........................................................381
Linking or Unlinking a Personal Profile to a Remote Control......................................381
Live Traffic
......................................................383
Switching Live Traffic On and Off...............383
What Is Live Traffic........................................... 383
Load Carrying
................................................270
Load Carrying Precautions.......................270
Locating the 360 Degree Cameras........216
Locating the Blind Spot Information System Sensors
.........................................252
Locating the Brake Fluid Reservoir.........187
Locating the Charge Port
..........................168
Locating the Cross Traffic Alert Sensors
.........................................................255
Locating the Keyless Entry Keypad.........83
Locating the Memory Function Buttons..........................................................144
Locating the Power Outlet.........................151
Locating the Pre-Collision Assist Sensors.........................................................259
Locating the Rear View Camera..............212
Locating the Safety Compliance Certification Labels
...................................271
Locating the Tire label.................................317
Locating the Tire Sealant and Inflator Kit....................................................................333
Locating the USB Ports..............................149
Locating the Wireless Accessory Charger..........................................................152
Locating Your Vehicle....................................67
Locking the Rear Window Controls........114
Luggage Compartment Anchor Points.............................................................278
Locating the Luggage Compartment Anchor Points................................................. 278
Luggage Compartment.............................275 Luggage Compartment Anchor
Points................................................................. 278
Luggage Compartment Precautions.................................................275
M
Maintenance
.................................................303
12V Battery........................................................... 30612V Battery – Troubleshooting.....................
306
Exterior Bulbs..................................................... 308
Interior Bulbs....................................................... 308
Maintenance Precautions
........................303
Making and Receiving a Phone Call..................................................................373
Manually Releasing the Electric Parking Brake..............................................................190
Manual Seats
.................................................134
Adjusting the Head Restraint......................... 134
Adjusting the Seat Backrest........................... 135
Adjusting the Seat Height............................... 136
Folding the Seat Backrest................................ 141
Head Restraint Components......................... 134
Installing the Head Restraint.......................... 135
Moving the Seat Backward and Forward............................................................. 135
Removing the Head Restraint........................ 135
Unfolding the Seat Backrest........................... 141
Memory Function
.........................................144
Memory Function Precautions................144
Mislock...............................................................78 Mislock Limitations.............................................. 78
Switching Mislock On and Off......................... 78
What Is Mislock..................................................... 78
Mobile Communications Equipment..................................................407
Mobile Device Data........................................24
Motorcraft Parts
..........................................344
Muting the Audio..........................................357
MyKey Settings
................................................73
Configurable MyKey Settings........................... 73
Non-Configurable MyKey Settings................73
MyKey – Troubleshooting
............................75
MyKey – Frequently Asked Questions..........76
MyKey – Information Messages...................... 75
MyKey ™.............................................................73
MyKey Settings...................................................... 73
MyKey – Troubleshooting.................................. 75
N
Navigation Map Updates..........................383
Navigation......................................................383 Adjusting the Map............................................. 383
Live Traffic............................................................ 383
Route Guidance................................................. 384
Setting a Destination....................................... 383
446
2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Index

Waypoints............................................................
384
Normal Scheduled Maintenance..........392
O
One Pedal Drive Indicators.......................242
One Pedal Drive Limitations....................242
One Pedal Drive............................................242
One Pedal Drive Precautions..................242
Opening and Closing the Front Luggage Compartment .............................................275
Opening and Closing the Hood..............303
Opening and Closing the Windows........113
Opening the Liftgate
....................................88
Opening the Hands-Free Liftgate.................89
Opening the Liftgate From Inside Your
Vehicle................................................................. 88
Opening the Liftgate From Outside Your Vehicle................................................................. 88
Operating the Doors From Inside Your Vehicle..............................................................77
Individually Unlocking and Locking the Doors Using the Locking Button.................77
Opening the Doors From Inside Your Vehicle................................................................. 78
Unlocking and Locking the Doors Using the Central Locking................................................. 77
Operating the Doors From Outside Your Vehicle..............................................................77
Opening and Closing the Doors....................... 77
Unlocking and Locking the Doors Using the Remote Control................................................ 77
Ordering a Canadian French Owner's Manual..........................................................395
Overriding Reverse Braking Assist.........194
Overriding the Set Speed.........................228
P
Parking Aid Indicators..................................211
Parking Aid Precautions
............................207
Parking Aids...................................................207 Front Parking Aid............................................... 208
Parking Aids – Troubleshooting..................... 211
Rear Parking Aid................................................ 208
Side Parking Aid................................................. 209
Parking Aids – Troubleshooting...............211 Parking Aids – Information Messages.........211 Passive Anti-Theft System
........................95
How Does the Passive Anti-Theft System
Work..................................................................... 95
What Is the Passive Anti-Theft System................................................................ 95
Pedestrian Alert System.............................63
Perchlorate.....................................................407
Performance Vehicle Precautions........280
Performing a Master Reset......................386
Personal Profile Settings...........................381
Personal Profiles.........................................380
Personal Safety System Components.................................................53
Personal Safety System ™
..........................53
Phone as a Key Limitations........................70
Phone as a Key................................................70 Phone as a Key – Troubleshooting.................71
Phone as a Key – Troubleshooting...........71 Phone as a Key – Frequently Asked
Questions............................................................. 71
Phone Menu
...................................................372
Phone................................................................372
Phone Precautions
......................................372
Playing Media Using Bluetooth®...........376
Playing Media Using the USB Port........149
Playing or Pausing the Audio Source...........................................................356
Post-Crash Alert System
..........................287
How Does the Post-Crash Alert System
Work................................................................... 287
Post-Crash Alert System Limitations...................................................... 288
Switching the Post-Crash Alert System Off...................................................................... 288
What Is the Post-Crash Alert System........287
Post Impact Braking
...................................288
How Does Post Impact Braking
Work.................................................................. 288
Overriding Post Impact Braking................... 288
Post Impact Braking Indicators.................... 288
Post Impact Braking Limitations.................288
Powering Off
..................................................155
Power Outlet...................................................151
Power Outlet Precautions..........................151
Power Seats
...................................................136
Adjusting the Head Restraint......................... 136
Adjusting the Lumbar Support...................... 138
Adjusting the Seat Backrest........................... 138
447
2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Index

Switching Defrost On and Off..................127
Switching Driver Alert On and Off........266
Switching Easy Entry and Exit On and Off.....................................................................87
Switching From Adaptive Cruise Control to Cruise Control
.......................................228
Switching Maximum Cooling On and Off...................................................................128
Switching Maximum Defrost On and Off...................................................................128
Switching One Pedal Drive On and Off
...................................................................242
Switching Parking Aid On and Off.........207
Switching Pre-Collision Assist On and Off..................................................................259
Switching Rear Occupant Alert System On and Off
....................................................142
Switching Recirculated Air On and Off....................................................................127
Switching Repeat Mode On and Off..................................................................356
Switching Reverse Braking Assist On and Off...................................................................194
Switching Shuffle Mode On and Off..................................................................356
Switching Stability Control On and Off..................................................................202
Switching Text Message Notification On and Off
..........................................................375
Switching the Audio Unit On and Off..................................................................356
Switching the Front Interior Lamps On and Off.............................................................111
Switching the Hazard Flashers On and Off..................................................................284
Switching the Heated Mirrors On and Off...................................................................128
Switching the Heated Rear Window On and Off
...........................................................128
Switching the Heated Steering Wheel On and Off.....................................................99
Switching the Heated Wiper Park On and Off...................................................................128
Switching the Lane Keeping System Mode.............................................................244
Switching the Lane Keeping System On and Off
.........................................................244 Switching the Rear Interior Lamps On
and Off.............................................................111
Switching the Rear Window Wiper On and Off
...........................................................101
Switching Traction Control On and Off
...................................................................199
Switching Walk Away Lock Audible Feedback On and Off................................86
Switching Walk Away Lock On and Off.....................................................................86
Symbols Glossary
...........................................19
Symbols Used on Your Vehicle..................19
T
Technical Specifications See: Capacities and Specifications............344
Temporary Neutral Mode..........................184 Entering Temporary Neutral Mode..............185
Exiting Temporary Neutral Mode.................185
Temporary Neutral Mode Limitations........184
What Is Temporary Neutral Mode...............184
The Better Business Bureau Auto Line Program.......................................................394
The Mediation and Arbitration Program.......................................................395
Tire Care
..........................................................329
Tire Pressure Monitoring System Limitations..................................................340
Tire Pressure Monitoring System Overview......................................................339
Tire Pressure Monitoring System Precautions................................................340
Tire Pressure Monitoring System...........339 Tire Pressure Monitoring System –
Troubleshooting............................................. 341
Tire Pressure Monitoring System – Troubleshooting.........................................341
Tire Pressure Monitoring System – Information Messages................................ 342
Tire Pressure Monitoring System – Warning Lamps................................................................ 341
Tire Replacement Requirements...........324
Tire Rotation
...................................................331
Tire Sealant and Inflator Kit Components...............................................333
Tire Sealant and Inflator Kit Precautions.................................................333
451
2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Index

Tire Sealant and Inflator Kit.....................333
Towing a Trailer Precautions...................279
Towing a Trailer.............................................279
Towing Your Vehicle Precautions..........290
Towing Your Vehicle
...................................290
Towing Your Vehicle –
Troubleshooting............................................. 291
Towing Your Vehicle – Troubleshooting.........................................
291
Towing Your Vehicle – Information
Messages.......................................................... 291
Traction Control Indicator.........................199
Traction Control
............................................199
Traction Control – Troubleshooting............199
Traction Control – Troubleshooting........................................199
Traction Control – Information Messages........................................................ 200
Traction Control – Warning Lamps.............199
Transporting the Vehicle..........................289
Trip Computer
................................................124
Trip Data...........................................................124
Type Approvals.............................................397
U
Under Hood Fuse Box
................................292
Accessing the Under Hood Fuse Box.........292
Identifying the Fuses in the Under Hood
Fuse Box........................................................... 293
Locating the Under Hood Fuse Box............292
Under Hood Overview...............................303
Updating the Vehicle Systems Wirelessly....................................................385
USB Ports
........................................................149
Using Auto Hold............................................198
Using FordPass and Charging
..................179
Using Keyless Entry........................................81
Using MyKey With Remote Start Systems...........................................................75
Using Snow Chains
......................................327
Using Summer Tires...................................326
Using the Backup Start Passcode.............71
Using the Front Luggage Compartment Emergency Release
..................................276
Using the Keyless Entry Keypad...............84
Using the Remote Control..........................66 Using the Tire Sealant and Inflator
Kit
....................................................................334
Using the Valet Mode.....................................71
Using This Publication..................................18
Using Winter Tires
........................................327
V
Vehicle Care
..................................................309
Cleaning the Exterior......................................... 310
Cleaning the Interior........................................... 311
General Information......................................... 309
Vehicle Identification Number
...............348
Locating the Vehicle Identification
Number............................................................ 348
Vehicle Identification Number Overview.......................................................... 348
Vehicle Identification.................................348 Vehicle Identification Number...................... 348
Vehicle Interior - Excluding: GT.................29
Vehicle Interior - GT......................................30
Vehicle System Updates..........................385
Vehicle Wi-Fi Hotspot................................354
Ventilation See: Climate Control.......................................... 127
Viewing the Tire Pressures
........................341
Visual Search...................................................25
Voice Interaction Examples.....................369
Voice Interaction..........................................369
W
Walk Away Lock Limitations.....................86
Walk Away Lock.............................................86
Washer Fluid Specification
......................346
Washers...........................................................103 Adding Washer Fluid......................................... 104
Switching the Courtesy Wipe On and Off....................................................................... 103
Using the Rear Window Washer................... 103
Using the Windshield Washer....................... 103
Washer Fluid Specification............................. 104
Washer Precautions.......................................... 103
Washers See: Wipers and Washers............................... 100
Waxing...............................................................311
Waypoints......................................................384 Adding a Waypoint........................................... 384
452
2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Index

Editing Waypoints.............................................
384
What Are the Instrument Cluster Indicators.......................................................121
What Are the Instrument Cluster Warning Lamps...........................................119
What Is 911 Assist...........................................64
What is AC Charging...................................159
What Is a Connected Vehicle..................350
What Is Active Drive Assist.......................235
What Is Active Park Assist.........................218
What Is Blind Spot Information System...........................................................251
What Is Brake Coach
...................................123
What Is Cross Traffic Alert.......................254
What is DC Charging...................................159
What Is Drive Mode Control....................240
What Is Driver Alert.....................................265
What Is Ford Protect..................................388
What Is Hill Start Assist..............................197
What Is MyKey.................................................73
What is One Pedal Drive...........................242
What Is Phone As a Key...............................70
What Is Pre-Collision Assist.....................257
What Is Remote Start.................................125
What Is Reverse Braking Assist...............193
What Is Speed Sign Recognition............267
What Is the 360 Degree Camera............215
What Is the Cabin Air Filter........................132
What Is the Electric Parking Brake........190
What Is the Garage Door Opener...........145
What Is the Gross Axle Weight Rating ..............................................................
271
What Is the Gross Combined Weight Rating.............................................................272
What Is the Gross Vehicle Weight Rating ..............................................................
271
What Is the High Voltage Battery Gauge..............................................................119
What Is the High Voltage Battery............157
What Is the Keyless Entry Keypad...........83
What Is the Lane Keeping System........243
What Is the Maximum Loaded Trailer Weight............................................................271
What Is the Memory Function.................144
What Is the Pedestrian Alert System............................................................63
What Is the Personal Safety System............................................................53 What Is the Power Outlet
...........................151
What is the Rear Occupant Alert System...........................................................142
What Is the Rear View Camera................212
What Is the Speedometer..........................118
What Is the Tire Pressure Monitoring System
..........................................................339
What Is the Tire Sealant and Inflator Kit....................................................................333
What Is the Vehicle Range Display.........118
What Is the Wireless Accessory Charger..........................................................152
What Is Traction Control...........................199
What is Voice Interaction.........................369
What is Walk Away Lock.............................86
Wheel and Tire Information......................317
Wheel Nuts
....................................................343
Wi Fi See: Changing the Vehicle Wi-Fi Hotspot
Name or Password....................................... 354
See: Connecting the Vehicle to a Wi-Fi Network - Vehicles With: SYNC 4..........350
See: Creating a Vehicle Wi-Fi Hotspot.......354
See: Vehicle Wi-Fi Hotspot............................ 354
Window Bounce-Back
.................................114
Overriding Window Bounce-Back.................114
What Is Window Bounce-Back...................... 114
Windows...........................................................113 Global Opening and Closing............................ 113
Window Bounce-Back....................................... 114
Wipers and Washers – Troubleshooting
........................................104
Wipers and Washers – Frequently Asked
Questions......................................................... 104
Wipers and Washers – Warning Lamps................................................................ 104
Wipers and Washers
...................................100
Autowipers........................................................... 100
Reverse Wipe........................................................ 101
Washers................................................................. 103
Wipers.................................................................... 100
Wipers and Washers – Troubleshooting............................................. 104
Wipers..............................................................100 Switching Windshield Wipers On and
Off....................................................................... 100
Wiper Precautions............................................. 100
453
2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Index