service reset FORD MUSTANG MACH-E 2021 Owners Manual

WARNING: Do not connect
wireless plug-in devices to the data link
connector. Unauthorized third parties
could gain access to vehicle data and
impair the performance of safety related
systems. Only allow repair facilities that
follow our service and repair instructions
to connect their equipment to the data
link connector.
We respect your privacy and are
committed to protecting it. The
information contained in this publication
was correct at the time of going to print
but as technology rapidly changes, we
recommend that you visit the local Ford
website for the latest information.
Your vehicle has electronic control units
that have data recording functionality and
the ability to permanently or temporarily
store data. This data could include
information on the condition and status of
your vehicle, vehicle maintenance
requirements, events and malfunctions.
The types of data that can be recorded are
described in this section. Some of the data
recorded is stored in event logs or error
logs.
Note: Error logs are reset following a service
or repair.
Note: We may provide information in
response to requests from law enforcement,
other government authorities and third
parties acting with lawful authority or
through a legal process. Such information
could be used by them in legal proceedings.
Data recorded includes, for example:
• Operating states of system
components, for example battery
charge level and tire pressure.
• Vehicle and component status, for
example wheel speed, deceleration,
lateral acceleration and seatbelt
status. •
Events or errors in essential systems,
for example headlamps and brakes.
• System responses to driving situations,
for example airbag deployment and
stability control.
• Environmental conditions, for example
temperature.
Some of this data, when used in
combination with other information, for
example an accident report, damage to a
vehicle or eyewitness statements, could
be associated with a specific person.
Services That We Provide
If you use our services, we collect and use
data, for example account information,
vehicle location and driving characteristics,
that could identify you. We transmit this
data through a dedicated, protected
connection. We only collect and use data
to enable your use of our services to which
you have subscribed, with your consent or
where permitted by law. For additional
information, see the terms and conditions
of the services to which you have
subscribed.
For additional information about our
privacy policy, refer to the local Ford
website.
Services That Third Parties
Provide
We recommend that you review the terms
and conditions and data privacy
information for any services equipped with
your vehicle or to which you subscribe. We
take no responsibility for services that third
parties provide.
Where equipped, SiriusXM with 360L may
use the modem. To disable, turn off the
SiriusXM 360L or Vehicle Connectivity
setting. See Enabling and Disabling the
Modem
(page 350).
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Data Privacy

Note:
Event data recorder data is recorded
by your vehicle only if a non-trivial crash
situation occurs; no data is recorded by the
event data recorder under normal driving
conditions and no personal data or
information (for example name, gender,
age, and crash location) is recorded.
However, parties, such as law enforcement,
could combine the event data recorder data
with the type of personally identifying data
routinely acquired during a crash
investigation.
To read data recorded by an event data
recorder, special equipment is required,
and access to the vehicle or the event data
recorder is needed. In addition to the
vehicle manufacturer, other parties, such
as law enforcement, that have such special
equipment, can read the information if they
have access to the vehicle or the event
data recorder.
Active Drive Assist Driver Facing
Camera Data (If Equipped)
If active drive assist is active in certain
crash or near crash-like situations, such as
an airbag deployment or hitting a road
obstacle, the system may record driver
attentiveness, based on the direction of
eyes and duration, and photographs of the
driver seat area.
Note: No data is recorded under normal
driving conditions.
SETTINGS DATA
Your vehicle has electronic control units
that have the ability to store data based
on your personalized settings. The data is
stored locally in the vehicle or on devices
that you connect to it, for example, a USB
drive or digital music player. You can delete
some of this data and also choose whether
to share it through the services to which
you subscribe. Comfort and Convenience Data
Data recorded includes, for example:
•
Seat and steering wheel positions.
• Climate control settings.
• Radio presets.
Entertainment Data
Data recorded includes, for example:
• Music, videos or album art.
• Contacts and corresponding address
book entries.
• Navigation destinations.
CONNECTED VEHICLE DATA The modem has a SIM. The
modem was enabled when your
vehicle was built and periodically
sends messages to stay connected to the
cell phone network, receive automatic
software updates and send vehicle-related
information to us, for example diagnostic
information. These messages could
include information that identifies your
vehicle, the SIM and the electronic serial
number of the modem. Cell phone network
service providers could have access to
additional information, for example, cell
phone network tower identification. For
additional information about our privacy
policy, visit www.FordConnected.com or
refer to your local Ford website.
Note: The modem continues to send this
information unless you disable the modem
or stop the modem from sharing vehicle
data by changing the modem settings.
See
Connected Vehicle (page 350).
Note: The service can be unavailable or
interrupted for a number of reasons, for
example, environmental or topographical
conditions and data plan coverage.
Note: To find out if your vehicle has a
modem, visit www.FordConnected.com.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Data Privacy

MOBILE DEVICE DATA
If you connect a mobile device to your
vehicle, you can display data from your
device on the touchscreen for example,
music and album art. You can share your
vehicle data with mobile apps on your
device through the system. See App
Requirements (page 377).
The mobile apps function operates by your
connected device sending data to us in the
United States. The data is encrypted and
includes, for example, the vehicle
identification number of your vehicle, the
SYNC module serial number, odometer,
enabled apps, usage statistics and
debugging information. We retain it only
as long as necessary to provide the service,
to troubleshoot, for continuous
improvement and to offer you products
and services that may be of interest to you
according to your preferences and where
allowed by law.
If you connect a cell phone to the system,
the system creates a profile that links to
that cell phone. The cell phone profile
enables more mobile features and efficient
operation. The profile contains, for
example data from your phonebook, read
and unread text messages and call history,
including history of calls when your cell
phone was not connected to the system.
If you connect a media device, the system
creates and retains a media device index
of supported media content. The system
also records a short diagnostic log of
approximately 10 minutes of all recent
system activity. The cell phone profile, media device index
and diagnostic log remain in your vehicle
unless you delete them and are generally
accessible only in your vehicle when you
connect your cell phone or media device.
If you no longer plan to use the system or
your vehicle, we recommend you use the
master reset function to erase the stored
information. See Performing a Master
Reset (page 386).
System data cannot be accessed without
special equipment and access to your
vehicle's module.
For additional information about our
privacy policy, refer to the local Ford
website.
Note: To find out if your vehicle has
connectivity technology, visit
www.FordConnected.com.
EMERGENCY CALL SYSTEM
DATA
When the emergency call system is active,
it may disclose to emergency services that
your vehicle has been in a crash involving
the deployment of an airbag or activation
of the battery shut-off. Certain versions or
updates to the emergency call system may
also be capable of electronically or verbally
disclosing to emergency services operators
your vehicle location or other details about
your vehicle or crash to assist emergency
services operators to provide the most
appropriate emergency services. If you do
not want to disclose this information, do
not activate the emergency call system.
Note: You cannot deactivate emergency
call systems that are required by law.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Data Privacy

4. Move the low voltage service
disconnect to the off position. 5.
Locate the manual release mechanism. 6. Between the gap of the hood and
windshield, access the manual release
mechanism and pull the pull ring firmly,
perpendicularly towards the center of
your vehicle. Once pulled, make sure
you do not tangle the pull ring cord as
it resets on the next charge session. 7. Remove the charge coupler from the
charge port. 8. Close the low voltage service
disconnect.
9. Reinstall the inner luggage compartment shields. See Installing
and Removing the Luggage
Compartment Cover
(page 277).
10. Close the hood.
Note: The next time you plug in to charge
your vehicle, the locking mechanism
re-engages and the pull ring resets.
SETTING THE CHARGING
SCHEDULE AND
PREFERENCES You can schedule charging to
take advantage of lower-cost
electricity rates during off-peak
hours if you have signed up for a time of
use pricing plan with your utility provider.
You can also set an upper charge limit for
your battery and a departure time and
cabin temperature so your vehicle is ready
to go when you are.
Scheduled charging can be set up in the
on vehicle display or in the FordPass app.
To view your charge settings: Access the vehicle drawer on the
touchscreen.
1. Press
Settings on the touchscreen.
2. Press Charge.
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CREATING A VEHICLE WI-FI
HOTSPOT
You can create a Wi-Fi hotspot in your
vehicle and allow devices to connect to it
for access to the Internet.
Tap the vehicle drawer on the top left of
the screen.
1. Press Vehicle Hotspot.
Note: The vehicle hotspot default setting
is on.
2. Press Settings under the Vehicle Hotspot menu.
3. Press
Edit.
4. Switch the Wi-Fi Visibility option on or off.
Note: The Wi-Fi visibility default setting is
on.
Finding the Wi-Fi Hotspot Name
and Password
Tap the vehicle drawer on the top left of
the screen.
1. Press
Vehicle Hotspot.
2. Press Settings under the Vehicle Hotspot menu.
Note: The network name is the hotspot
name.
3. Switch the Show Password option on or off.
Connecting a Device to the Wi-Fi
Hotspot
1. On your device, switch Wi-Fi on and select the hotspot from the list of
available Wi-Fi networks.
2. When prompted, enter the password.
Purchasing a Data Plan
1. Connect a device to the hotspot. Note:
The vehicle network carrier ’s portal
opens on your device.
2. If the portal does not open on your device, open a website and it redirects
to the vehicle network carrier ’s portal.
Note: Secure websites do not redirect.
3. Follow the instructions on the carrier portal to purchase a plan.
Note: If you have an active plan, the system
does not redirect to the vehicle network
carrier ’s portal when you connect a device.
Visit the vehicle network carrier ’s website
to purchase more data.
Note: If data usage information is available
in the vehicle hotspot menu, it is
approximate.
Note: If you carry out a master reset, the
system does not remove your vehicle from
your vehicle network carrier ’s account. To
remove your vehicle from the account,
contact your vehicle network carrier.
Note: The vehicle network carrier provides
Vehicle Hotspot services, subject to your
vehicle network carrier agreement, coverage
and availability.
CHANGING THE VEHICLE WI-
FI HOTSPOT NAME OR
PASSWORD
Tap the vehicle drawer on the top left of
the screen.
1. Press
Vehicle Hotspot.
2. Press Settings under the Vehicle Hotspot menu.
3. Press
Edit.
4. Press
Change Network Name.
5. Enter your required network name.
6. Press the enter key to save the network
name.
7. Press
Change Password.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Vehicle Wi-Fi Hotspot

Switching the Heated Steering Wheel
Settings On and Off...................................... 126
Removing Your Vehicle From Storage..........................................................316
Repairing Minor Paint Damage................313
Replacement Parts Recommendation....................................407
Replacing a Lost Key or Remote Control............................................................69
Replacing the Cabin Air Filter...................132
Replacing the Front Wiper Blades.........102
Replacing the Rear Wiper Blades...........102
Reporting Safety Defects in Canada.........................................................396
Reporting Safety Defects in the United States
...........................................................396
Reprogramming the Garage Door Opener...........................................................148
Resetting the Trip Computer
....................124
Restarting the Vehicle After Powering Off
...................................................................155
Resuming the Set Speed...........................227
Reverse Braking Assist Indicators..........194
Reverse Braking Assist Precautions..................................................193
Reverse Braking Assist
...............................193
Reverse Braking Assist –
Troubleshooting............................................. 195
Reverse Braking Assist – Troubleshooting.........................................195
Reverse Braking Assist – Frequently Asked Questions......................................................... 196
Reverse Braking Assist – Information Messages.......................................................... 195
Reverse Wipe
..................................................101
Reverse Wipe Settings...................................... 101
What Is Reverse Wipe........................................ 101
Roadside Assistance
..................................284
Rollover Warning.........................................394
Route Guidance
...........................................384
Adjusting the Guidance Prompt
Volume............................................................. 384
Canceling Route Guidance............................ 384
Repeating an Instruction................................ 384
Running-In See: Breaking-In................................................ 280S
Satellite Radio
..............................................359
Locating the Satellite Radio Identification
Number
............................................................ 360
Satellite Radio Limitations............................ 360
Satellite Radio Settings.................................. 360
Selecting a Channel......................................... 360
What Is Satellite Radio.................................... 359
Saving a Preset Position............................144
Scheduled Maintenance..........................390
Seatbelt Extensions......................................52
Seatbelt Precautions....................................46
Seatbelt Reminder
........................................49
How Does the Seatbelt Reminder
Work..................................................................... 49
Seatbelt Reminder Audible Warnings.........50
Seatbelt Reminder Indicators......................... 49
Switching the Seatbelt Reminder On and Off........................................................................\
.. 51
Seatbelts...........................................................46 Automatic Locking Mode.................................. 48
Seatbelt Reminder.............................................. 49
Sensitive Locking Mode..................................... 48
Security..............................................................95 Anti-Theft Alarm System..................................95
Anti-Theft Alarm System Settings...............96
Passive Anti-Theft System............................... 95
Security – Troubleshooting.............................. 97
Security – Troubleshooting
........................97
Security – Frequently Asked
Questions ........................................................... 98
Security – Information Messages.................. 97
Selecting a Drive Mode.............................240
Selecting the Audio Source.....................356
Sending and Receiving a Text Message........................................................374
Sensitive Locking Mode...............................48 How Does Sensitive Locking Mode
Work..................................................................... 48
What is Sensitive Locking Mode.................... 48
Service Data.....................................................22
Setting a Destination.................................383 Setting a Destination Using a Point of
Interest............................................................. 384
Setting a Destination Using a Predictive Destination..................................................... 384
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Index