charging FORD MUSTANG MACH-E 2021 Warranty Guide

WHAT IS NOT COVERED UNDER THE NEW VEHICLE LIMITED
WARRANTY?
Damage Caused By:
•accidents, collision or objects striking the vehicle (including driving
through a car wash)
• theft, vandalism, or riot
• fire or explosion
• using contaminated or improper fluids
• customer-applied chemicals or accidental spills
• driving through water deep enough to cause water to be ingested into
any component. i.e. powertrain components
• immersion/flooding of the high voltage battery assembly
• abuse and/or misuse of the vehicle and/or high voltage battery pack,
such as driving over curbs, overloading, racing or using the vehicle as
a permanent stationary power source
• exceeding the load limits specified on the certification label. See your
Owner’s Manual for the location of the certification label
• failure to observe and resolve vehicle warnings and indications of
battery concerns within a reasonable amount of time, typically 30 days
• failure to complete software updates within a reasonable amount of
time, typically 30 days
• the use of incompatible charging devices or methods
• modifications to the high voltage battery assembly, high voltage
system, or associated wiring
• exposure to direct and/or intense heat sources outside of normal use,
such as collision repairs that subject the vehicle to paint booth
conditions that exceed Ford’s recommendations
• allowing the high voltage battery assembly to remain in a fully
discharged, or near zero state of charge, for more than 14 days
• repairs performed by facilities and personnel not authorized by Ford,
including repairs which would have otherwise been covered under the
manufacturer’s warranty,
13

To preserve your warranty,the following conditions should be observed
(See Owner’s Manual for further detail):
• Refer to the Owner’s Manual for the proper ways your vehicle’s battery
must be maintained in the event the vehicle is not driven or is stored
for an extended period.
• Follow all instructions for use and charging of the high voltage battery
assembly
• Use the vehicle, charging equipment, and high voltage battery
assembly as intended and as described in the Owner Manual, and in
accordance with the manufacturer’s instructions.
• Have all high voltage battery assembly service and repairs performed
by properly qualified and equipped personnel at an EV Certified Ford
dealership.
PROPER MAINTENANCE PRESERVES YOUR WARRANTY
The high voltage battery assembly in the vehicle is designed to operate
within a sealed system. Removing the high voltage battery assembly from
the vehicle, or opening the high voltage battery assembly, creates a risk
of damage to the high voltage battery assembly, as well as a risk of
personal injury, including electrocution. EV Certified Ford dealerships
are specially trained and equipped to repair the high voltage battery
assembly and high voltage systems on the vehicle, and are the only
repair facilities authorized to repair the high voltage battery assembly.
In order to maintain optimal battery life and functionality of your vehicle,
it is imperative that all high voltage battery software updates are
installed. You are responsible for ensuring all software updates are
installed within 30 days of software availability. You can most easily
accomplish this by keeping Automatic Updates set to ON. If you are
unable or choose not to use your vehicle’s connectivity features to
update software, your Ford Dealer can determine if software updates are
available for your vehicle and perform these updates. Battery system
updates will be installed at no cost to you during the warranty period.
Damage resulting from failure to install battery system updates will not
be covered under your New Vehicle Limited Warranty.
21