battery replacement FORD MUSTANG MACH-E 2022 Warranty Guide

WHAT IS COVERED?
Your NEW VEHICLE LIMITED WARRANTY gives you specific legal
rights. You may have other rights that vary from state to state.
Under your New Vehicle Limited Warranty if:
- your Ford vehicle is properly operated and maintained, and
- was taken to a Ford dealership for a warranted repair during the
warranty period
then authorized Ford Motor Company Dealers will, without
charge, repair, replace, or adjust all parts on your vehicle that
malfunction or fail during normal use during the applicable
coverage period due to a
manufacturing defect in factory-supplied
materials or factory workmanship.
Note: Warranted repairs with respect to the high voltage battery
assembly must be performed by an EV Certified Ford dealership.
This warranty does not mean that each Ford vehicle is defect
free. Defects may be unintentionally introduced into vehicles
during the design and manufacturing processes and such defects
could result in the need for repairs. Ford provides the New Vehicle
Limited Warranty only to remedy manufacturing defects that
result in vehicle part malfunction or failure during the warranty
period.
The remedy under this written warranty, and any implied
warranty, is limited to repair, replacement, or adjustment of
defective parts. This exclusive remedy shall not be deemed to
have failed its essential purpose so long as Ford, through its
authorized Dealers, is willing and able to repair, replace, or adjust
defective parts in the prescribed manner. Ford's liability, if any,
shall in no event exceed the cost of correcting manufacturing
defects as herein provided and upon expiration of this warranty,
any such liability shall terminate.
Conditions that are not covered by the New Vehicle Limited
Warranty are described on pages 18-23. When making warranty
repairs on your vehicle, the Dealer will use Ford or Motorcraft
parts or remanufactured or other parts that are authorized by
Ford, at the discretion of Ford or the Ford dealership.
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made with the same brand and model as originally equipped
with the vehicle unless the same brand and model is no longer
available, in which case a tire of the same brand, size, load, speed
and tread type will be used. In some circumstances, Ford may
authorize another brand and/or model to substitute for the
original brand and model, even if still available.
Normal tire wear or damage is not reimbursable. See page 22 for
details of what is not covered.
Extended warranty coverage periods are available for certain
vehicle parts and conditions. Specifically,
(1) Your vehicle's Powertrain components are covered for five
years or 60,000 miles, whichever occurs first. The extended
Powertrain coverage applies to all components of the driveline
that are not specifically covered by the Electric Vehicle
Component warranty. Powertrain components that receive
warranty coverage for five years or 60,000 miles may include
gears, differential, shafts, fluid pumps, seals and gaskets,
bearings, mounts, drive shaft, retainers, supports, universal and
constant velocity joints.
(2) The high voltage battery and eDrive systems of your vehicle
are covered by the Electric Vehicle Component coverage for eight
years or 100,000 miles, whichever comes first. High voltage
battery and eDrive components covered by this warranty include
the high voltage battery assembly, Bussed Electrical Center
(BEC), Battery Energy Control Module (BECM), on-board
charger, Inverter System Controller (ISC), DC/DC converter, and
eDrive. If a covered component requires replacement under the
Electric Vehicle Component warranty, it may be replaced with a
new, factory remanufactured, or factory refurbished component,
at Ford’s discretion. Refurbished battery components selected
for your vehicle will align with your vehicle’s age and mileage and
meet Ford’s requirements and standards.
(3) Your vehicle's safety belts and air bag Supplemental
Restraint System (SRS) are covered for an extended Safety
Restraint Coverage Period, which lasts for five years or 60,000
miles, whichever occurs first.
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(4) Your vehicle’s body sheet metal panels are covered for an
extended Corrosion Coverage Period, which lasts for five years,
regardless of miles driven. The extended warranty coverage only
applies if a body sheet metal panel becomes perforated due to
corrosion during normal use due to a manufacturing defect in
factory-supplied materials or factory workmanship. If aluminum
body panels have corrosion or rust damage, and the damage is
not the result of abnormal usage, vehicle accident, customer
actions and/or extreme environmental conditions, the corrosion
or rust damage repairs are covered for 5 years, unlimited miles.
For damage caused by airborne material (environmental fallout)
where there is no factory-related defect involved and therefore
no warranty − our policy is to provide free repair of paint damage
due to the airborne material for 12 months or 12,000 miles,
whichever occurs first.
High Voltage Lithium-Ion Battery Capacity Coverage
As is the case with all batteries, the high voltage lithium-ion
battery capacity will decrease over time and with use. While
gradual capacity loss with time and use is considered normal
wear and tear, Ford Motor Company warrants the high voltage
battery against excessive capacity loss for a period of
8 years/ 100,000 miles, whichever comes first. If an authorized
EV Certified Ford Dealer determines that the battery capacity is
less than 70 percent of the high voltage battery’s beginning of life
capacity, or less than 65 percent for vehicles in cutaway or
chassis cab configuration, this level of capacity loss is considered
excessive. The measurement method used to determine the high
voltage battery capacity, and the decision of whether to repair,
replace, or provide reconditioned or remanufactured parts, and
the condition of any such replaced, reconditioned or
remanufactured parts, are at the sole discretion of Ford Motor
Company. During the High Voltage Battery Capacity Coverage
period, Ford Motor Company will cover the necessary component
repair or replacement to correct this excessive capacity loss,
when performed by an EV Certified Ford dealership. This
coverage is in addition to the high voltage battery assembly’s
limited warranty for defects in materials or workmanship. If a
warranty repair requires replacement of the high voltage battery17

assembly, or one of its components, it may be replaced with a
new, factory remanufactured, or factory refurbished component,
at Ford’s discretion. Refurbished battery components selected
for your vehicle will align with your vehicle’s age, and mileage.
NOTE: The battery capacity degradation rate will vary based on
various factors, including environmental conditions, and will also
be affected by the way in which the vehicle is used. Following the
recommendations in thePreserving Your High Voltage Battery
section of the Owner’s Manual may help lower the rate of
capacity degradation and optimize battery life.
Ford Power-Up software updates
During the warranty coverage period, Ford Motor Company warrants
that:
• you will not be charged for diagnosis, repair, replacement, or adjustment of components that are damaged or inoperable
due to a defect caused by a Ford Power-Up software update
WHAT IS NOT COVERED UNDER THE NEW VEHICLE LIMITED
WARRANTY?
Damage Caused By:
• accidents, collision or objects striking the vehicle (including driving through a car wash)
• theft, vandalism, or riot
• fire or explosion
• using contaminated or improper fluids
• customer-applied chemicals or accidental spills
• driving through water deep enough to cause water to be ingested into any component. i.e. powertrain components
• immersion/flooding of the high voltage battery assembly
• abuse and/or misuse of the vehicle and/or high voltage battery pack, such as driving over curbs, overloading, racing or using
the vehicle as a permanent stationary power source
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Other Items or Conditions Not Covered
The New Vehicle Limited Warranty does not cover:
• vehicles that have had the odometer disconnected, altered, orinoperative for an extended period of time with the result that
the actual mileage cannot be determined
• vehicles that have ever been labeled or branded as dismantled, fire, flood, junk, rebuilt, reconstructed, or salvaged; this will void
the New Vehicle Limited Warranty
• vehicles that have been determined to be a total loss by an insurance company; this will void the New Vehicle Limited
Warranty
• converted ambulances that are not equipped with the Ford Ambulance Prep Package, see important information about
ambulance conversions (page 34)
• aftermarket parts or components, sometimes installed by Ford Motor Company or an authorized Ford dealership, may not be
covered by the New Vehicle Limited Warranty. Any damage
caused to Ford components due to the failure of aftermarket
parts is not covered.
• high-voltage battery replacement due to improper vehicle storage. Refer to the Owner’s Manual for the proper ways your
vehicle’s battery must be maintained in the event the vehicle is
not driven or is stored for an extended period.
• if the component that caused the failure is beyond coverage and damages a component with remaining coverage, the entire
repair is NOT reimbursable.
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4. In addition ...
ROADSIDE SERVICE ASSISTANCE
(UNITED STATES, PUERTO RICO, AND U.S. VIRGIN ISLANDS)
Your vehicle is covered by the complimentary Ford Roadside
Assistance Program (unless you are driving a daily rental unit).
Under this program, Ford will cover:
• Towing to the nearest EV Certified Ford dealership, or to yourselling dealership, if within 35 miles of the disablement
• Should your BEV be disabled due to low charge, similar to emergency fuel delivery to ICE vehicle, towing to the nearest
public charger, EV Certified Ford dealership, or home if within
35 mi radius of your vehicle’s location. (Limited to two
occurrences in a 12-month period)
• In the case of a flat tire, roadside assistance will help with the use of the tire mobility kit, or if the kit is damaged or unusable
or if requested by the customer, roadside assistance will tow to
the nearest Dealer
• 12V Battery jump starts
• Lock-out assistance (replacement key cost is customer responsibility)
• Winch out services: includes pulling a vehicle within 100 feet of a paved or county maintained road. No recoveries.
The Roadside Assistance Program is separate from the New
Vehicle Limited Warranty. It begins at the warranty start date and
lasts for five years or 60,000 miles (whichever occurs first). If
you need towing beyond the five years or 60,000 miles
(whichever occurs first) period, Ford can arrange roadside
assistance and charge your credit card. If the reason for the
vehicle disablement is later found to be covered by a Ford or
Lincoln Protect extended service plan, you may seek
reimbursement for a tow charge under that plan.
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7. Ford Protect Extended Service Plan
MORE PROTECTION FOR YOUR VEHICLE
You can get more protection for your new car or light truck by
purchasing a Ford Protect. Ford Protect service contracts are
backed by Ford Motor Company or Ford Motor Service Company.
Ford Protect plans provide up to 8 years and 150,000 miles of
coverage.
They provide:
• benefits during the warranty period, depending on the plan youpurchase can be: reimbursement for a rental vehicle,
protecting against tire and wheel road hazard damage,
coverage for certain maintenance and wear items, lost key
replacement, other plans are available;
• protection against covered repair costs and continuing Roadside Service Assistance benefits after your Bumper to
Bumper Warranty expires.
You may purchase Ford Protect from any Ford Motor Company
Dealer or see our website at fordprotect.ford.com. There are
several Ford Protect plans available in various time, distance and
deductible combinations. Each plan is tailored to fit your own
driving and vehicle ownership needs, including reimbursement
for towing and rental.
When you purchase Ford Protect, you receive peace-of-mind
protection throughout the United States, Canada and Mexico,
provided by a network of Ford Motor Company Dealers.
NOTE:
Repairs performed outside the United States, Canada,
Mexico, Guam or Puerto Rico, Virgin Islands, American Samoa and
District of Columbia are not eligible for Ford Protect coverage.
NOTE: The high voltage battery assembly is not eligible for any of
the extended warranty plans or packages.
This information is subject to change. Ask your Dealer for
complete details about Ford Protect coverage.
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