charging FORD MUSTANG MACH E 2023 User Guide

WARNING: Do not attempt torepair the charging equipment. Contactyour local dealer for assistance.
WARNING: Read all warnings onthe charging equipment before using forthe first time.
WARNING: Read all instructions inthis publication before using the chargingequipment.
WARNING: To reduce the risk offire, connect only to a circuit providedwith 40 amps maximum branch circuitovercurrent protection installed inaccordance with NEC and local electricalcode.
WARNING: Do not use the chargingequipment with an extension cord, surgeprotector, timer or other adapter. Failureto follow this instruction could result inelectric shock or fire.
WARNING: The wall plug must fitfirmly into the outlet. If the connectionfeels loose, worn or the outlet isdamaged, have a qualified electricianreplace the outlet. Using chargingequipment with a worn outlet may causeburns, property damage and increase therisk of electric shock.
WARNING: Fully insert the pluginto the wall outlet. Failure to follow thisinstruction could result in electric shock.
WARNING: Children should besupervised when in the vicinity of thecharging equipment while plugged in.
WARNING: Do not put fingers intothe electric charge coupler. Failure tofollow this instruction could result inelectric shock.
WARNING: This equipment hasarcing or sparking parts. Do not exposeto flammable vapors. Position thisequipment at least 18 in (450 mm)above the floor.
WARNING: Do not connect ordisconnect any pluggable componentsof the charging equipment when in useor charging. Failure to follow this instructcan cause damage to the chargingequipment.
WARNING: Do not use the chargingequipment in temperatures outside ofthe operation range of -22°F (-30°C) to122°F (50°C).
WARNING: Store the chargingequipment in a clean dry place betweenthe temperatures of -22°F (-30°C) to185°F (85°C).
WARNING: Do not plug thecharging equipment into an electricaloutlet that is submerged in water orcovered in snow.
WARNING: Do not use chargingequipment in severe rain, snow orelectrical storm.
WARNING: Do not allow chargingequipment to be immersed in water orliquids. Failure to follow this warningcould result in fire, electric shock, orserious personal injury or death.
WARNING: When using thecharging equipment avoid moisture,water, snow and foreign objects at alltimes.
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WARNING: Do not replace the plugon the connector. There are criticalsafety devices in the plug, and thecharging equipment will not operate, ifthe plug is replaced. Failure to follow thisinstruction could result in electric shock,personal injury, death, or fire.
WARNING: Charging equipmentcontains no user modifiable or repairableparts. If the charging equipment plugdoes not properly fit into the wall outlet,have a qualified electrician install thecorrect wall outlet. Failure to follow thisinstruction could result in personal injuryor death.
WARNING: High voltage is presentin your electric meter housing and powerdistribution service panel. Contact withhigh voltage can cause death or seriouspersonal injury.
WARNING: Visually inspect thecharging equipment before each use. Donot use the charging equipment if it isdamaged.
WARNING: Keep chargingequipment inside when not in use. Stowthe control box on the hanger or all thecharging equipment in the bag after useto prevent damage to the chargingequipment and personal injury.
Your vehicle comes with a mobile powercord that has a low power connector touse with a 120V plug NEMA 5-15 and a highpower connector to use with a 240V plugNEMA 14-50.
Specification ValueSpecification Type
SAECharger Model
120-240 VACVoltage
32 amps maxcontinuousMaximum Current
60HzFrequency
< 2 WattsPower draw whenidle
< 4 WattsPower draw whencharging
Approximately 20 ft(6.1 m)Cable length
8.6 lb (3.9 kg)Weight
-22°F (-30°C) to122°F (50°C)Operating temper-ature
-22°F (-30°C) to185°F (85°C)Storage temper-ature
IP67CCID Environ-mental
Not requiredVentilation
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Connector.A
Coupler.B
Control Box.C
The mobile power cord is in the rearluggage compartment under the load floorand allows you to charge the vehicle'sbattery using a standard household outlet.
You must plug the connector into thecontrol box first. Then plug the connectorinto the household outlet, and then plugthe coupler into the vehicle charge port.
The power indicator illuminates blue whenthe connector is properly inserted into thecontrol box and dedicated wall outlet.
Note:To insert the connector, firmly graspthe connector by the cable or plug and pushinto the control box until an audible click isheard. Make sure the connector is fullyinserted and flush with the control boxbefore inserting it into the outlet. Improperinsertion of the connector results in anamber fault light or intermittent charging,and a longer charge session.
Note:Follow the installation instructionsprovided with the mobile power cord.
Note:We recommend using the suppliedplugs and connectors.
Note:If you do not use a dedicated circuit,the circuit breaker could trip or open. If adedicated circuit is not available, contact alicensed professional electrician regardingthe installation of a dedicated outlet.
Note:The mobile power cord does notcharge and gives a fault indication, if groundis not present.
Note:Plug the connector for the mobilepower cord directly into the wall plugreceptacle. Do not plug the mobile powercord into any form of extension cord.
Note:The wall bracket must be used tosupport the charge control box. The chargecontrol box cannot be hung from the outletor wall plug.
Mobile Power Cord IndicatorLights
Amber Fault Indicator Light.A
Blue Status Indicator Light.B
Red Trouble Indicator Light.C
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Indicator Descrip-tionMobile Power CordFault Indicator Type
The amber faultindicator illumin-ates to commu-nicate that thecharger is rebootingafter an error.
AMBER
When plugged intothe wall outlet, theblue indicator illu-minates to commu-nicate that thecharger is ready touse.
BLUE
The red indicatorilluminates whenthe charger has
RED
Indicator Descrip-tionMobile Power CordFault Indicator Type
detected an error. Ifthe red indicator isilluminated, thecharger will notdeliver power to thevehicle. The errormust be correctedbefore a chargingcycle can begin orcontinue.
Note:When first plugged into a wall outletthe amber, blue and red indicators will blinkonce. Then the blue indicator turns on,followed by a blink of the red indicator.After, the blue indicator turns off then backon. This cycle will happen twice if a differentconnector is used from a previous charge.
ACTIONMODEREDBLUEAMBER
Make sure theoutlet is opera-tional, and thecircuit breaker isin the ON posi-tion or try using
UNPOWERED;The mobilepower cord isnot powered.
OFFOFFOFF
another outlet.Ensure theconnector isfully insertedinto mobile
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ACTIONMODEREDBLUEAMBER
power cord.Ensure the plugis not severelydegraded. If theerror persists,contact us.
No actionrequired.CHARGING;The mobilepower cord ischarging.
OFFPULSINGOFF
If you expect themobile powercord to be char-ging the vehicle,make sure thevehicle coupler
STANDBY;The mobilepower cord ispowered andready to charge.At the currenttime the mobilepower cord isnot charging thevehicle.
OFFONOFF
is properlyinserted into thevehicle. Checkand adjust yourcharging timepreferences inthe on screendisplay. If yourvehicle is stillnot charging,contact us.
Wait for themobile powercord to return tostandby. If themobile powercord cycles for
REBOOTING;The mobilepower cord isrecovering afterencountering anerror.
ONONON
more than 2-3minutes, unplugthe vehiclecoupler. Unplugand replug inthe connector. Ifthe issuepersists, contactus.
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ACTIONMODEREDBLUEAMBER
Make sure theconnector andthe control boxare properlyconnected.Unplug and
CHARGINGREDUCED;The mobilepower cord ischarging at areduced ratedue to over-heating.
OFFPULSINGON
replug in theconnector. If themobile powercord is warm orin a hot environ-ment, try char-ging in a coolerarea. Try adifferent outlet.Try a differentconnector if youhave one avail-able. If the errorpersists, contactus.
Make sure theconnector andcontrol box areproperlyconnected.Unplug and
CHARGINGREDUCED, ACPLUG OR WALLOUTLET;The mobilepower cord ischarging at areduced ratedue to over-heating of theconnector or thewall outlet.
OFFPULSING1 FLASH
replug in theconnector. If themobile powercord is warm orin a hot environ-ment, try char-ging in a coolerarea. Try adifferent outlet.Try a differentconnector if youhave one avail-able. If the errorpersists, contactus.
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ACTIONMODEREDBLUEAMBER
Make sure theconnector andcontrol box areproperlyconnected.Unplug and
USERTROUBLESHOOTING;The mobilepower cord hasencountered afault thatrequirestroubleshooting.
OFFOFFON
replug in theconnector. If themobile powercord is warm orin a hot environ-ment, try char-ging in a coolerarea. Try adifferent outlet.Try a differentconnector if youhave one avail-able. If the errorpersists, contactus.
Try a differentconnector if youhave one avail-able. If errorpersists, contactus.
NON - RECOV-ERABLE FAULT;There is aninternal fault inthe mobilepower cord thatcannot berecovered.
ONOFFOFF
Try usinganotherconnector if youhave one avail-able. If not,contact us
NON - RECOV-ERABLE FAULT;There is aninternal fault inthe connectorthat cannot berecovered.
1 FLASHOFFOFF
about obtaininga replacement.
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ACTIONMODEREDBLUEAMBER
If your warrantyhas expired, youcan order areplacementfrom your Forddealer.
Potential shockhazard - immedi-ately turn offcircuit breakerfor the outletwithin home.Discontinue use.Contact usabout obtaininga replacement.
GROUNDLEAKAGEFAULT;Electricalcurrent isleaking througha potentiallyunsafe path.
PULSINGOFFOFF
Note:When plugging into an unfamiliarwall outlet, let the vehicle charge for severalminutes before leaving it unattended. Thered indicator will illuminate if not charging.The unit will turn off if breaker orinfrastructure ground fault circuit interrupter(GFCI) is tripped. You can view vehiclecharging status remotely via the Ford PassApp.
Mobile Power Cord Auto-Restart
Auto-restart helps to make sure that yourvehicle will be charged and ready for usewhen needed. A charge could beinterrupted if errors are detected. Chargingresumes once the error is no longerdetected. The red indicator illuminatesduring an error condition.
The exception to the immediateauto-restart is when the interruption is dueto a charger ground fault circuit interrupter(GFCI) event. The charger attempts torestart 15 minutes after a ground faultcircuit interrupter (GFCI) event. After thefourth attempt to restart, the charger shutsdown and the red indicator stays on.
If the fault persists, do not continue to tryto charge your vehicle. Contact yourauthorized dealer.
MOVING AND STORAGEINSTRUCTIONS
Make sure you wrap the mobile power cordafter charging. Store the mobile powercord in the storage bag supplied with themobile power cord.
When charging is complete, replace themobile power cord in the rear luggagecompartment, under the load floor.
Note:Do not hold the mobile power cordby the power cable. Hold the complete unitand carefully place back in the storage bag.
Note:To remove the connector, firmlygrasp the connector by the cable or plugand pull away from the control box.
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CARE INSTRUCTIONS
Do not use cleaners or solvents as thiscould damage your mobile power cord. Donot place stress on the charger cables. Ifunit overheats, remove the mobile powercord from direct sunlight.
SAFETY FEATURES
The charger includes the following safetyfeatures to protect against the risk ofelectric shock:
•Service Ground Check: The chargerconstantly checks for the presence ofa service ground connection. If theservice ground ever fails, the chargerred indicator turns ON and shuts downpower to the vehicle.
•Thermal Event Sensor: Charger modulesenses out-of-ordinary thermal eventsand decreases the charging current orshuts the unit down if required.
•Ground fault circuit interrupter (GFCI)Protection: The charger has a groundfault circuit interrupter (GFCI) reactionsystem to protect against electricshock. If the charger module detectsan output ground fault, it shuts downpower to the output cable andilluminates the red indicator.
•Insulation: The charger module,connector, cable assembly, and chargecoupler are completely insulated.There are no exposed live parts, toprotect against electric shock.
•Unintentional Disconnection: Thecharge coupler is designed to minimizeunintentional disconnection. A pilotsignal wire in the cable and chargecoupler eliminates the possibility ofelectric shock when not connected toa vehicle or if an unintended disconnectoccurs during a charge. Disconnectionduring charging is safe.
LOCATING THE CHARGE PORT
The charge port is between the frontleft-hand side door and front left-handwheel well. To open, press the centerright-hand edge of the charge port doorand then release.
Note: Do not apply excessive force. Forcingthe door open or closed damages the chargeport.
CHARGE PORT INDICATORS
The charge status indicator is next to thecharging port behind the charge port door.It indicates the charge status of the highvoltage battery in your vehicle.
Divided into five zones, the charge statusindicator displays the state of charge in 20percent increments.
The charge status indicator displays howfar along the charge is:
•When zone A is pulsing, the charge isbetween 0-20 percent.
•When zone A illuminates, and zone Bis pulsing, the charge is between 20-40percent.
•When zones A and B illuminate andzone C is pulsing, the charge is between40-60 percent.
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•When zones A, B, and C illuminate, andzone D is pulsing, the charge is between60-80 percent.
•When zones A, B, C, and D illuminate,and zone E is pulsing, the charge isbetween 80-100 percent.
•When all zones illuminate, the chargeis 100 percent.
Note:When charging stops, the chargestatus indicator shows all the completedzones solidly illuminated in a blue color for30 seconds before turning off. For example,if charging stops at 70 percent, then A, B,and C light up solidly to indicate a batterycharge level of at least 60 percent but lessthan 80 percent. Charging stops whencomplete or when paused due to chargesettings or charge station actions.
Note:If the charge status indicator doesnot light up or pulse after plugging in, pleaseverify that the charge port light setting is On.If you do not wish to have the charge statusindicator light up at all while charging, thenyou can turn it Off. Locate the charge portlight under the vehicle settings on yourin-vehicle touchscreen.
There are three charge port indicator lightcolors, which indicate a specific action:
White is used as a courtesy light to helpwith plugging in and to acknowledgeactions such as plugging in and unplugging.
Blue is used when the vehicle is plugged inand either charging or waiting to charge.
Amber is used to indicate charge faults.
Note:Charging faults are identified by thecolor amber on the charge status indicator.Faults can occur within the vehicle chargingsystem or outside the vehicle, such as withthe mobile power cord, charge station orelectrical supply.
Note:If the system detects a fault in thevehicle charging system at any point in acharge cycle, the entire charge statusindicator illuminates solidly in an ambercolor for 30 seconds and then turns off. Ifthis happens, unplug the charge coupler andthen plug it back into the charge portreceptacle. If the problem persists, haveyour vehicle serviced as soon as possible.
Note:If the system detects a fault outsidethe vehicle, such as with the charge stationor mobile power cord, the entire chargestatus indicator flashes amber continuouslyfor 30 seconds and then turns off. If thishappens check the mobile power cord,charge station or electrical supply.
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