FORD SUPER DUTY 2014 3.G Owners Manual

In order to help you serve you better,
please have the following information
available when contacting a Customer
Relationship Center:
•
Vehicle Identification Number.
• Your telephone number (home and
business).
• The name of the authorized dealer and
city where located.
• The vehicle ’s current odometer reading.
In some states, you must directly notify
Ford in writing before pursuing remedies
under your state ’s warranty laws. Ford is
also allowed a final repair attempt in some
states.
In the United States, a warranty dispute
must be submitted to the BBB AUTO LINE
before taking action under the
Magnuson-Moss Warranty Act, or to the
extent allowed by state law, before
pursuing replacement or repurchase
remedies provided by certain state laws.
This dispute handling procedure is not
required prior to enforcing state created
rights or other rights which are independent
of the Magnuson-Moss Warranty Act or
state replacement or repurchase laws.
IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d)
requires that, if a manufacturer or its
representative is unable to repair a motor
vehicle to conform to the vehicle ’s
applicable express warranty after a
reasonable number of attempts, the
manufacturer shall be required to either
replace the vehicle with one substantially
identical or repurchase the vehicle and
reimburse the buyer in an amount equal to
the actual price paid or payable by the
consumer (less a reasonable allowance
for consumer use). The consumer has the
right to choose whether to receive a refund
or replacement vehicle. California Civil Code Section 1793.22(b)
presumes that the manufacturer has had
a reasonable number of attempts to
conform the vehicle to its applicable
express warranties if, within the first 18
months of ownership of a new vehicle or
the first 18000 miles (29 000 km),
whichever occurs first:
1.
Two or more repair attempts are made
on the same non-conformity likely to
cause death or serious bodily injury OR
2. Four or more repair attempts are made
on the same nonconformity (a defect
or condition that substantially impairs
the use, value or safety of the vehicle)
OR
3. The vehicle is out of service for repair of nonconformities for a total of more
than 30 calendar days (not necessarily
all at one time).
In the case of 1 or 2 above, the consumer
must also notify the manufacturer of the
need for the repair of the nonconformity
at the following address:
Ford Motor Company
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
You are required to submit your warranty
dispute to BBB AUTO LINE before asserting
in court any rights or remedies conferred
by California Civil Code Section 1793.22(b).
You are also required to use BBB AUTO
LINE before exercising rights or seeking
remedies created by the Federal
Magnuson-Moss Warranty Act, 15 U.S.C.
sec. 2301 et seq. If you choose to seek
redress by pursuing rights and remedies
not created by California Civil Code Section
1793.22(b) or the Magnuson-Moss
Warranty Act, resort to BBB AUTO LINE is
not required by those statutes.
208
Super Duty (TFA) Customer Assistance

THE BETTER BUSINESS
BUREAU (BBB) AUTO LINE
PROGRAM (U.S. ONLY)
Your satisfaction is important to Ford
Motor Company and to your dealer. If a
warranty concern has not been resolved
using the three-step procedure outlined
earlier in this chapter in the Getting the
Services you need section, you may be
eligible to participate in the BBB AUTO
LINE program.
The BBB AUTO LINE program consists of
two parts – mediation and arbitration.
During mediation, a representative of the
BBB will contact both you and Ford Motor
Company to explore options for settlement
of the claim. If an agreement is not reached
during mediation or you do not want to
participate in mediation, and if your claim
is eligible, you may participate in the
arbitration process. An arbitration hearing
will be scheduled so that you can present
your case in an informal setting before an
impartial person. The arbitrator will
consider the testimony provided and make
a decision after the hearing.
Disputes submitted to the BBB AUTO LINE
program are usually decided within forty
days after you file your claim with the BBB.
You are not bound by the decision, and
may reject the decision and proceed to
court where all findings of the BBB Auto
Line dispute, and decision, are admissible
in the court action. Should you choose to
accept the BBB AUTO LINE decision, Ford
is then bound by the decision, and must
comply with the decision within 30 days
of receipt of your acceptance letter.
BBB AUTO LINE Application: Using the
information provided below, please call or
write to request a program application.
You will be asked for your name and
address, general information about your
new vehicle, information about your
warranty concerns, and any steps you have
already taken to try to resolve them. A
Customer Claim Form will be mailed that
will need to be completed, signed and
returned to the BBB along with proof of
ownership. Upon receipt, the BBB will
review the claim for eligibility under the
Program Summary Guidelines.
You can get more information by
calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203-1833
BBB AUTO LINE applications can also be
requested by calling the Ford Motor
Company Customer Relationship Center
at 1-800-392-3673.
Note:
Ford Motor Company reserves the
right to change eligibility limitations, modify
procedures, or to discontinue this process
at any time without notice and without
obligation.
UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
For vehicles delivered to authorized
Canadian dealers. In those cases where
you continue to feel that the efforts by Ford
of Canada and the authorized dealer to
resolve a factory-related vehicle service
concern have been unsatisfactory, Ford of
Canada participates in an impartial third
party mediation/arbitration program
administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight forward
and relatively speedy alternative to resolve
a disagreement when all other efforts to
produce a settlement have failed. This
procedure is without cost to you and is
designed to eliminate the need for lengthy
and expensive legal proceedings.
209
Super Duty (TFA) Customer Assistance

In the CAMVAP program, impartial
third-party arbitrators conduct hearings at
mutually convenient times and places in
an informal environment. These impartial
arbitrators review the positions of the
parties, make decisions and, when
appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair,
and final as the arbitrator
’s award is
binding on both you and Ford of Canada.
CAMVAP services are available in all
Canadian territories and provinces. For
more information, without charge or
obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685
or visit www.camvap.ca.
GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a foreign
country, contact the appropriate foreign
embassy or consulate. These officials can
inform you of local vehicle registration
regulations and where to find unleaded
fuel.
If you cannot find unleaded fuel or can only
get fuel with an anti-knock index lower
than is recommended for your vehicle,
contact our Customer Relationship Center.
The use of leaded fuel in your vehicle
without proper conversion may damage
the effectiveness of your emission control
system and may cause engine knocking or
serious engine damage. Ford Motor
Company or Ford of Canada is not
responsible for any damage caused by use
of improper fuel. Using leaded fuel may
also result in difficulty importing your
vehicle back into the United States. If your vehicle must be serviced while you
are traveling or living in Asia-Pacific Region,
Sub-Saharan Africa, U.S. Virgin Islands,
Central America, the Caribbean, and Israel,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
FORD MOTOR COMPANY
FORD EXPORT OPERATIONS & GLOBAL
INITIATIVES
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
Fax: (313) 390-0804
Email: [email protected]
For customers in Guam, the
Commonwealth of the Northern Mariana
Islands (CNMI), America Samoa, and the
U.S. Virgin Islands, please feel free to call
our Toll-Free Number: (800) 841-FORD
(3673).
If your vehicle must be serviced while you
are traveling or living in Puerto Rico,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
FORD MOTOR COMPANY
FORD EXPORT OPERATIONS & GLOBAL
INITIATIVES
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (800) 841-FORD (3673)
FAX: (313) 390-0804
Email: [email protected]
www.ford.com.pr
If your vehicle must be serviced while you
are traveling or living in the Middle East,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
210
Super Duty (TFA) Customer Assistance

Ford Middle East
Customer Relationship Center
P.O. Box 21470
Dubai, United Arab Emirates
Telephone: +971 4 3326084
Toll-Free Number for the Kingdom of Saudi
Arabia: 800 8971409
Local Telephone Number of Kuwait:
24810575
FAX: +971 4 3327299
Email: [email protected]
www.me.ford.com
If you buy your vehicle in North America
and then relocate to any of the above
locations, register your vehicle
identification number (VIN) and new
address with Ford Motor Company Export
Operations & Global Growth Initiatives by
emailing [email protected].
If you are in another foreign country,
contact the nearest authorized dealer. In
the event your inquiry is unresolved,
communicate your concern with the
dealership
’s Sales Manager, Service
Manager or Customer Relations Manager.
If you require additional assistance or
clarification, please contact the respective
Customer Relationship Center as
previously listed.
Customers in the U.S. should call
1-800-392-3673.
ORDERING ADDITIONAL
OWNER'S LITERATURE
To order the publications in this portfolio,
contact Helm, Incorporated at:
HELM, INCORPORATED
47911 Halyard Drive
Plymouth, Michigan 48170
Attention: Customer Service
Or to order a free publication catalog, call
toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST Helm, Incorporated can also be reached
by their website:
www.helminc.com
(Items in this catalog may be purchased
by credit card, check or money order.)
Obtaining a French Owner
’s
Manual
French Owner ’s Manual can be obtained
from your authorized dealer or by
contacting Helm, Incorporated using the
contact information listed previously in this
section.
REPORTING SAFETY DEFECTS
(U.S. ONLY) If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform the National Highway Traffic Safety
Administration (NHTSA) in addition to
notifying Ford Motor Company.
If NHTSA receives similar complaints, it
may open an investigation, and if it finds
that a safety defect exists in a group of
vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot
become involved in individual problems
between you, your dealer, or Ford Motor
Company.
To contact NHTSA, you may call the
Vehicle Safety Hotline toll-free at
1-888-327-4236 (TTY: 1-800-424-9153);
go to http://www.safercar.gov; or write to:
Administrator
1200 New Jersey Avenue, Southeast
Washington, D.C. 20590
211
Super Duty (TFA) Customer AssistanceE142557

You can also obtain other information
about motor vehicle safety from
http://www.safercar.gov.
REPORTING SAFETY DEFECTS
(CANADA ONLY)
If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform Transport Canada.Transport Canada Contact Information
http://www.tc.gc.ca/eng/roadsafety/menu.htm
Website
1–800–333–0510
Phone
212
Super Duty (TFA) Customer Assistance

CHANGING A FUSE
Fuses
WARNING
Always replace a fuse with one that
has the specified amperage rating.
Using a fuse with a higher amperage
rating can cause severe wire damage and
could start a fire. If electrical components in the vehicle are
not working, a fuse may have blown. Blown
fuses are identified by a broken wire within
the fuse. Check the appropriate fuses
before replacing any electrical
components.
Standard Fuse Amperage Rating and Color Color
Fuse link
cartridge
Cartridge
maxi fuses
Maxi fuses
Standard
fuses
Mini fuses
Fuse rating
-
-
-
Grey
Grey
2A
-
-
-
Violet
Violet
3A
-
-
-
Pink
Pink
4A
-
-
-
Tan
Tan
5A
-
-
-
Brown
Brown
7.5A
-
-
-
Red
Red
10A
-
-
-
Blue
Blue
15A
Blue
Blue
Yellow
Yellow
Yellow
20A
Natural
Natural
-
Natural
Natural
25A
Pink
Pink
Green
Green
Green
30A
Green
Green
Orange
-
-
40A
Red
Red
Red
-
-
50A
Yellow
Yellow
Blue
-
-
60A
Brown
-
Tan
-
-
70A
Black
Black
Natural
-
-
80A
213
Super Duty (TFA) FusesE142430

FUSE SPECIFICATION CHART
Power Distribution Box
WARNINGS
Always disconnect the battery before
servicing high current fuses.
To reduce risk of electrical shock,
always replace the cover to the
power distribution box before
reconnecting the battery or refilling fluid
reservoirs. The power distribution box is located in
the engine compartment. It has
high-current fuses that protect your
vehicle's main electrical systems from
overloads.
If you disconnect and reconnect the
battery, you will need to reset some
features. See Changing the 12V Battery
(page 234).
Protected components
Fuse amp rating
Fuse or relay number
Blower motor
Relay
1
Not used
—
2
Urea heaters (diesel engine)
Relay
3
Not used
—
4
Rear window defroster, Heated mirrors
Relay
5
Not used
—
6
Rear window defroster, Heated mirrors
50A*
7
Passenger seat
30A*
8
Driver seat
30A*
9
Not used
—
10
Not used
—
11
214
Super Duty (TFA) FusesE163101

Protected components
Fuse amp rating
Fuse or relay number
Driver smart window motor
30A*
12
Not used
—
13
Not used
—
14
Fuel pump (diesel engine)
Diode
15
Not used
—
16
Heated mirror
15A**
17
Not used
—
18
Not used
—
19
Not used
—
20
Not used
—
21
Trailer tow electric brake
30A*
22
Blower motor
40A*
23
Not used
—
24
Wipers
30A*
25
Trailer tow park lamps
30A*
26
Urea heaters (diesel engine)
25A*
27
Buss bar
—
28
Trailer tow park lamps
Relay
29
A/C clutch
Relay
30
Wipers
Relay
31
Not used
—
32
Vehicle power 1
15A**
33
Vehicle power 2 (diesel engine)
15A**
34
Vehicle power 2 (gas engine)
20A**
Vehicle power 3
10A**
35
Vehicle power 4 (diesel engine)
15A**
36
Vehicle power 4 (gas engine)
20A**
215
Super Duty (TFA) Fuses

Protected components
Fuse amp rating
Fuse or relay number
Vehicle power 5 (diesel engine)
10A**
37
Powertrain control module (diesel engine),
Electronic control module (gas engine)
Relay
38
4x4 hub lock
10A**
39
4x4 electronic lock
15A**
40
Not used
—
41
Rear heated seats
20A**
42
Not used
—
43
Not used
—
44
Run/start relay coil
10A**
45
Transmission control module keep-alive
power (diesel engine)
10A**
46
A/C clutch feed
10A**
47
Run/start
Relay
48
Rearview camera system
10A**
49
Blower motor relay coil
10A**
50
Not used
—
51
Powertrain control module, Electronic
control module, Transmission control
module run/start
10A**
52
4x4 module
10A**
53
Anti-lock brake system run/start
10A**
54
Rear window defroster coil, Battery charge
coil
10A**
55
Passenger compartment fuse panel run/
start feed
20A**
56
Fuel pump
Relay
57
Not used
—
58
Not used
—
59
216
Super Duty (TFA) Fuses

Protected components
Fuse amp rating
Fuse or relay number
Not used
—
60
Not used
—
61
Not used
—
62
Not used
—
63
Not used
—
64
Not used
—
65
Fuel pump
20A**
66
Not used
—
67
Fuel pump relay coil
10A**
68
Not used
—
69
Trailer tow backup lamp
10A**
70
Canister vent (gas engine)
10A**
71
Powertrain control module, Electronic
control module relay coil feed keep-alive
power
10A**
72
Not used
—
73
Trailer tow left-hand stop/turn
Relay
74
Trailer tow right-hand stop/turn
Relay
75
Trailer tow backup lamp
Relay
76
Not used
—
77
Not used
—
78
Not used
—
79
Not used
—
80
Not used
—
81
Auxiliary power point #2
20A*
82
Auxiliary power point #1
20A*
83
4x4 shift motor
30A*
84
Heated/cooled seats
30A*
85
217
Super Duty (TFA) Fuses