reset FORD TRANSIT 2021 Workshop Manual

Phone
Possible Cause and Resolution
Symptom
During a call, I can hear
excessive background noise. –
Incorrect cell phone settings.
•Check and adjust the audio settings on your cell
phone. Refer to your cell phone's user manual.
– Cell phone malfunction.
•Switch your cell phone on and off, and vehicle
Bluetooth® on and off and try again.
– Cell phone microphone muted.
•Unmute your cell phone microphone.
During a call, I can hear the
other person but they
cannot hear me.
During a call, I cannot hear
the other person and they
cannot hear me.
–
System restart required.
•Switch the ignition off and open the door. Close
the door and lock the vehicle. Wait until the
touchscreen is off and any illuminated USB ports
are not illuminated. Unlock the vehicle, switch the
ignition on and try again.
I cannot download a phone-
book. –
Incompatible cell phone.
•Check the compatibility of your cell phone on our
website.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
– Incorrect system settings.
•Switch automatic phonebook download on. See
Settings
(page 427).
– Cell phone malfunction.
•Switch your cell phone off and on to reset it and
try again.
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2021 Transit (TTH) Canada/United States of America, MK3J 19A321 AA enUSA, Edition date: 202010, Second-Printing SYNC™ 3

Possible Cause and Resolution
Symptom
–Incorrect cell phone settings.
•Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
• Check the location of the missing contacts on your
cell phone. If they are stored on the SIM card, move
them to the cell phone memory.
– Incorrect system settings.
•Switch automatic phonebook download on. See
Settings (page 427).
A message displays
suggesting that my phone-
book has downloaded but it
is empty or it has missing
contacts.
–Incompatible cell phone.
•Check the compatibility of your cell phone on our
website.
– Cell phone malfunction.
•Switch your cell phone off and on to reset it and
try again.
• Install the latest cell phone firmware.
• Delete your device from the system and delete
SYNC from your device and try again.
• Switch automatic phonebook download off. See
Settings
(page 427).
I cannot connect my cell
phone.
Text messaging does not
work.
–
You might not have switched on text message notific-
ations.
•Switch text message notifications on.
See Phone
(page 418).
– Incompatible cell phone.
•Check the compatibility of your cell phone on our
website.
– Cell phone malfunction.
•Switch your cell phone off and on to reset it and
try again.
– Device message sharing is not enabled.
•Check the permissions on your device to ensure
text message sharing is enabled.
– Incompatible cell phone.
•Check the compatibility of your cell phone on our
website.
I cannot hear text messages.
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2021 Transit (TTH) Canada/United States of America, MK3J 19A321 AA enUSA, Edition date: 202010, Second-Printing SYNC™ 3

Possible Cause and Resolution
Symptom
You might not have the ignition on or in park (P), or you
shifted out park (P) when creating a profile.
You might be using the old linking method.
Personal Profiles does not support your unsaved settings.
My personalized settings do
not save. A different personal profile is active.
Another user changed the settings for the wrong personal
profile.
You might not have created a personal profile.
My profile will not recall. Personal Profiles is turned off.
The profile you requested is already active.
You might not have linked the memory button you are
using to a profile.
You might not have linked the remote control you are using
to a profile.
You might be using the wrong remote control.
You might be pressing a button other than the unlock or
remote start on a linked remote control.
You might have deleted the personal profile.
Personal Profiles is turned off.
My preset positions recall,
but my profile does not.
The vehicle is in motion.
My profile recalls but my
preset positions do not. The preset positions are the same as the guest or previ-
ously active profile.
Unlink and relink your remote control in the Personal
Profiles menu. You may need to see your authorized dealer.
I lost a remote control.
You might have erased and reprogrammed the remote
controls. This could happen if you let a dealership add a
new remote control to replace a lost one.
I lost all profiles.
Someone performed a master reset.
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2021 Transit (TTH) Canada/United States of America, MK3J 19A321 AA enUSA, Edition date: 202010, Second-Printing SYNC™ 3

Resetting the System
1. Simultaneously press and hold the
seek up and the audio unit power
buttons until the screen goes black.
2. Wait three minutes to allow the system
to complete the reset.
3. Press the audio unit power button to switch the system on.
Note: You can reset the system to restore
functionality that has stopped working. The
system reset is designed to restore
functionality and not delete any data that
you have stored.
Additional Information and
Assistance
For additional information and assistance,
we recommend that you contact an
authorized dealer or refer to our website.
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2021 Transit (TTH) Canada/United States of America, MK3J 19A321 AA enUSA, Edition date: 202010, Second-Printing SYNC™ 3

When the oil change message appears in
the information display, it is time for an oil
change. Make sure you perform the oil
change within two weeks or 500 miles
(800 kilometers) of the message
appearing. Make sure you reset the
Intelligent Oil-Life Monitor after each oil
change. See Changing the Engine Oil
and Oil Filter (page 283).
If your information display resets
prematurely or becomes inoperative, you
should perform the oil change interval at
six months or
5,000 mi (8,000 km) from
your last oil change. Never exceed one year
or
10,000 mi (16,000 km) between oil
change intervals.
Your vehicle is very sophisticated and built
with multiple, complex, performance
systems. Every manufacturer develops
these systems using different
specifications and performance features.
That is why it is important to rely upon your
dealership to correctly diagnose and repair
your vehicle.
Ford Motor Company has recommended
maintenance intervals for various parts
and component systems based upon
engineering testing. Ford Motor Company
relies upon this testing to determine the
most appropriate mileage for replacement
of oils and fluids to protect your vehicle at
the lowest overall cost to you and
recommends against maintenance
schedules that deviate from the scheduled
maintenance information.
We strongly recommend the use of only
genuine Ford, Motorcraft or
Ford-authorized re-manufactured
replacement parts engineered for your
vehicle. Additives and Chemicals
This owner's manual and the Ford
Workshop Manual list the recommended
additives and chemicals for your vehicle.
We do not recommend using chemicals or
additives not approved by us as part of
your vehicle
’s normal maintenance. Please
consult your warranty information.
Oils, Fluids and Flushing
In many cases, fluid discoloration is a
normal operating characteristic and, by
itself, does not necessarily indicate a
concern or that the fluid needs to be
changed. However, a qualified expert, such
as the factory-trained technicians at your
dealership, should inspect discolored fluids
that also show signs of overheating or
foreign material contamination
immediately.
Make sure to change your vehicle ’s oils and
fluids at the specified intervals or in
conjunction with a repair. Flushing is a
viable way to change fluid for many vehicle
sub-systems during scheduled
maintenance. It is critical that systems are
flushed only with new fluid that is the same
as that required to fill and operate the
system or using a Ford-approved flushing
chemical.
Owner Checks and Services
Make sure you perform the following basic
maintenance checks and inspections every
month or at six-month intervals. Check every month
Engine oil level.
Function of all interior and exterior lights.
Tires (including spare) for wear and
correct pressure.
Windshield washer fluid level.
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2021 Transit (TTH) Canada/United States of America, MK3J 19A321 AA enUSA, Edition date: 202010, Second-Printing Scheduled Maintenance

At every oil change interval as indicated by the information display
1
Inspect the engine cooling system strength and hoses.
Inspect the exhaust system and heat shields.
Inspect front axle and U-joints. Lubricate if equipped with grease fittings.
Inspect the steering linkage, ball joints, suspension, tire-rod ends, driveshaft and U-
joints. Lubricate any areas with grease fittings.
Inspect the wheels and related components for abnormal noise, wear, looseness or
drag.
1 Do not exceed one year or 10,000 mi (16,000 km) between service intervals.
** Reset the Intelligent Oil-Life Monitor after engine oil and filter changes. Brake fluid maintenance
1
Change the brake fluid. 2
Every 3 years
1 Perform this maintenance item every 3 years. Do not exceed the designated time for
the interval.
2 Brake fluid servicing requires special equipment available at your authorized dealer. Other maintenance items
1
Replace cabin air filter.
Every
20,000 mi
(32,000 km)
Torque rear axle U-bolts to specification.
Every
30,000 mi
(48,000 km) Replace engine air filter.
Change engine coolant.2
At
200,000 mi
(320,000 km)
Replace spark plugs.
Every
100,000 mi
(160,000 km) Inspect accessory drive belt(s). 3
Change automatic transmission fluid and filter.
Every
150,000 mi
(240,000 km) Change front axle fluid.
Change rear axle fluid.
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2021 Transit (TTH) Canada/United States of America, MK3J 19A321 AA enUSA, Edition date: 202010, Second-Printing Scheduled Maintenance

Other maintenance items
1
Change the transfer case fluid. 4
Replace accessory drive belt(s).
1 Perform these maintenance items within 3,000 mi (4,800 km) of the last engine oil
and filter change. Do not exceed the designated distance for the interval.
2 Initial replacement at ten years or
200,000 mi (320,000 km), then every five years or
100,000 mi (160,000 km).
3 After initial inspection, inspect every other oil change until replaced.
4 Four-wheel drive only.
SPECIAL OPERATING
CONDITIONS SCHEDULED
MAINTENANCE
If you operate your vehicle primarily
in any
of the following conditions, you need to
perform extra maintenance as indicated.
If you operate your vehicle
occasionally
under any of these conditions, it is not
necessary to perform the extra
maintenance. For specific
recommendations, see your dealership
service advisor or technician. Perform the services shown in the
following tables when specified or within
3000 miles (4800 kilometers) of the oil
change required message appearing in the
information display.
•
Example 1
: The message appears at
28,750 mi (46,270 km). Perform the
30,000 mi (48,000 km) automatic
transmission fluid replacement.
• Example 2
: The message does not
appear, but the odometer reads
30,000 mi (48,000 km) (for example,
the Intelligent Oil-Life Monitor was
reset at
25,000 mi (40,000 km)).
Perform the engine air filter
replacement. Towing a trailer or using a car-top carrier
Change engine oil and filter as indicated by the information
display and perform services listed in the Normal Scheduled
Maintenance chart.
As required
Inspect and lubricate U-joints.
Inspect frequently,
service as required
See axle maintenance items under
Exceptions.
Replace spark plugs.
Every 60000 miles
(96000 km)
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2021 Transit (TTH) Canada/United States of America, MK3J 19A321 AA enUSA, Edition date: 202010, Second-Printing Scheduled Maintenance

Extensive idling or low-speed driving for long distances, as in heavy commercial use
(such as delivery, taxi, patrol car or livery)
Change engine oil and filter as indicated by the information
display and perform services listed in the Normal Scheduled
Maintenance chart.
As required
Replace engine air filter.
Inspect frequently,
service as required
Replace spark plugs.
Every 60000 miles
(96000 km) Operating in dusty or sandy conditions (such as unpaved or dusty roads)
Replace engine air filter.
Inspect frequently,
service as required
Inspect the wheels and related components for abnormal
noise, wear, looseness or drag.
Every 5000 miles (8000
km)
Rotate tires, inspect tires for wear and measure tread depth.
Change engine oil and filter. *
Every 5000 miles (8000
km) or six months
* Reset your Intelligent Oil-Life Monitor after each engine oil and filter change. Off-road operation
Inspect steering linkage, ball joints and U-joints. Lubricate if
equipped with grease fittings.
Inspect frequently,
service as required
Replace engine air filter.
Change engine oil and filter. *
Every 5000 miles (8000
km) or six months
Inspect the wheels and related components for abnormal
noise, wear, looseness or drag.
Rotate tires, inspect tires for wear and measure tread depth.
* Reset your Intelligent Oil-Life Monitor after each engine oil and filter change.
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2021 Transit (TTH) Canada/United States of America, MK3J 19A321 AA enUSA, Edition date: 202010, Second-Printing Scheduled Maintenance

Moving the Seat Backward and
Forward.............................................................. 127
Manual Seats - Vehicles With: 4-Way Manual Seat................................................128
Adjusting the Armrest....................................... 130
Adjusting the Lumbar Support..................... 130
Adjusting the Seat Backrest........................... 129
Adjusting the Seat Cushion............................ 130
Adjusting the Seat Height............................... 129
Moving the Seat Backward and Forward............................................................. 129
Swiveling the Seat............................................. 130
Swivel Seat Audible Warning.......................... 131
Master Access Code......................................87 What Is the Master Access Code.................... 87
Message Center See: Information Displays................................. 115
Mirrors See: Windows and Mirrors............................... 107
Mobile Communications Equipment..................................................460
Mobile Device Data - Vehicles With: SYNC 3
..............................................................17
Motorcraft Parts - 3.5L Duratec.............354
Motorcraft Parts - 3.5L Ecoboost™.................................................355
MyKey Settings
...............................................70
Configurable Settings......................................... 70
Non-Configurable Settings.............................. 70
MyKey – Troubleshooting
............................75
What is an admin key?....................................... 75
Why can I not clear the MyKeys?.................... 75
Why can I not create a MyKey?....................... 75
Why can I not program a MyKey?.................. 75
Why does the MyKey distance not accumulate?..................................................... 75
MyKey ™
.............................................................70
Principle of Operation........................................ 70
N
Navigation.......................................................419 Changing the Format of the Map.................421
cityseeker.............................................................. 423
Michelin Travel Guide....................................... 424
Navigation Map Accuracy and Updates............................................................ 425
Route Guidance.................................................. 422Setting a Destination.......................................
420
SiriusXM Traffic and Travel Link................... 424
Zoom....................................................................... 421
Normal Scheduled Maintenance..........449 Intelligent Oil-Life Monitor™........................ 449
Normal Maintenance Intervals.................... 449
O
Oil Change Indicator Reset......................284 Resetting the Oil Life Monitoring
System.............................................................. 284
Oil Check See: Engine Oil Check...................................... 282
Opening and Closing the Hood..............278 Closing the Hood................................................ 279
Opening the Hood............................................. 278
Opening the Sliding Door...........................80 Opening the Sliding Door From Inside Your
Vehicle................................................................ 80
Opening the Sliding Door From Outside Your Vehicle...................................................... 80
Opening the Sliding Door With the Remote Control................................................................. 83
Ordering Additional Owner's Literature.......................................................261
Obtaining a French Owner ’s Manual..........261
Overhead Console
.........................................141
Overhead Storage........................................142
Locating the Overhead Storage.................... 142
Overhead Storage Load Capacities.............142
P
Parking Aid
......................................................184
Parking Aids....................................................183 Principle of Operation....................................... 183
Parking Brake Audible Warning...............174
Parking Brake
..................................................174
Parking Brake – Troubleshooting.................. 174
Parking Brake – Troubleshooting
............174
Parking Brake – Information
Messages........................................................... 174
Parking Brake – Warning Lamps................... 174
Passive Anti-Theft System - Vehicles With: Passive Anti-Theft System
(PATS)............................................................89
SecuriLock®........................................................... 89
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2021 Transit (TTH) Canada/United States of America, MK3J 19A321 AA enUSA, Edition date: 202010, Second-Printing Index

PATS
See: Passive Anti-Theft System - Vehicles
With: Passive Anti-Theft System
(PATS)................................................................. 89
Perchlorate....................................................459
Personalized Settings..................................118
Chimes..................................................................... 119
Language................................................................ 118
Measure Unit......................................................... 119
Temperature Unit................................................ 119
Tire Pressure Unit................................................ 119
Phone...............................................................418 Android Auto........................................................ 419
Apple CarPlay...................................................... 419
Pairing Your Cell Phone for the First Time................................................................... 418
Text Messaging................................................... 419
Using Your Cell Phone...................................... 418
Playing Media From a USB Device - Vehicles Without: SYNC.........................381
Selecting the USB Device................................ 381
Supported Audio File Formats...................... 381
Post-Crash Alert System
..........................255
How Does the Post-Crash Alert System
Work................................................................... 255
Post-Crash Alert System Limitations........255
Switching the Post-Crash Alert System Off....................................................................... 255
What Is the Post-Crash Alert System.............................................................. 255
Power Door Locks See: Locking and Unlocking............................. 76
Power Running Boards
................................93
Power Seats.....................................................131 Power Lumbar...................................................... 132
Power Windows
............................................107
Bounce-Back........................................................ 107
Opening and Closing the Windows.............107
Overriding Bounce-Back.................................. 107
Resetting Bounce-Back................................... 107
Pre-Collision Assist......................................221 Distance Alert...................................................... 222
Distance Indication............................................ 223
Pre-Collision Assist Information Messages......................................................... 224
Pre-Collision Assist System Sensors..........223
Pre-Collision Assist Warning Lamp............224
Switching Active Braking On and Off.........222 Programming a MyKey..................................71
Protecting the Environment........................18
Puncture
See: Changing a Road Wheel....................... 339
Pushing the Parking Brake Lever Down
...............................................................175
R
Rear Occupant Alert System Audible Warnings ........................................................
137
Rear Occupant Alert System Indicators - Vehicles With: SYNC 3...........................137
Rear Occupant Alert System Indicators - Vehicles With: SYNC..............................137
Rear Occupant Alert System Limitations...................................................136
Rear Occupant Alert System Precautions..................................................136
Rear Occupant Alert System...................136
Rear Overhead Storage
..............................142
Locating the Rear Overhead Storage..........142
Rear Overhead Storage Load
Capacities......................................................... 143
Rear Parking Aid............................................185 Object Distance Indicator............................... 186
Rear Parking Aid Information Messages.......................................................... 187
Rear Passenger Climate Controls
...........124
Adjusting the Blower Motor Speed..............124
Directing Air to the Footwell Air
Vents................................................................... 124
Directing Air to the Overhead Air Vents................................................................... 124
Directing Air to the Overhead Air Vents and the Footwell Air Vents.................................. 124
Rear Seats.......................................................132 Installing the Seats............................................ 134
Recline Adjustment............................................ 132
Removing Seats (Passenger Vehicles)............................................................ 133
Rear View Camera See: Rear View Camera - Vehicles With:
Parking Aid Camera...................................... 193
Rear View Camera - Vehicles With: Parking Aid Camera..................................193
Enhanced Parking Aids or Park Pilot...........196
Rear View Camera Locations........................ 194
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2021 Transit (TTH) Canada/United States of America, MK3J 19A321 AA enUSA, Edition date: 202010, Second-Printing Index