bluetooth FORD TRANSIT CONNECT 2015 2.G User Guide

Making a Call
Press the voice button and when prompted say:
Action and Description
Voice Command
This command is not available until your cell phone informa-
tion is completely downloaded using Bluetooth.
call (someone | [[a]
name])
dial [[a] number]
When the system confirms the number say one of the following commands:
To confirm the number and initiate the call.
dial [[a] number]
To erase the last spoken digit or press the left arrow button.
(delete | correct)
To erase all spoken digits or press and hold the left arrow
button.
clear
To end a call press and hold the red phone button.
Receiving Calls
When receiving a call, you can:
• Answer the call by pressing the phone
button.
• Reject the call by pressing and holding
the red phone button.
• Ignore the call by doing nothing. Phone Options during an Active
Call
During an active call, you have more menu
features that become available, for
example putting a call on hold or joining
calls. Use the arrow buttons to scroll
through the menu options.
Press the MENU button during an active call, then scroll to: Action and Description
Message
Press the
OK button.
Active call
Select one of the following:
Press the
OK button to mute the call.
Mute Call
Press the
OK button to switch a call from an active hands-
free environment to your cell phone for a more private
conversation.
Privacy
Press the
OK button to put an active call on hold.
Hold
Join two separate calls. SYNC supports a maximum of three
callers on a multiparty call or conference call.
Join calls
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Action and Description
Message
Press the OK button again to confirm.
Access any previously dialed, received or missed calls after you
connect your Bluetooth-enabled cell phone to SYNC 1
.
Call History
Press the OK button then select one of the following and press
the
OK button again to confirm.
Incoming calls
Outgoing calls
Missed calls
The system attempts to automatically re-download your
phonebook and call history each time your cell phone connects
to SYNC (if the auto download feature is on and your Bluetooth-
enabled cell phone supports this feature).
Access and call any contacts in your previously downloaded
phonebook 1,2
.
Phonebook
If your phonebook has less than 255 entries, they appear
alphabetically in flat file mode. If there are more than 255
entries, the system will organize them into alphabetical
categories.
1. Press the
OK button.
2. Scroll to the desired contact.
3. Press
OK or the phone button to call the contact.
Press the
OK button to send, download, read and delete text
messages 1
.
Text messaging
View your cell phone's status, set ring tones, select your
message notification, change phonebook entries and automat-
ically download your cell phone content among other features 1
.
Phone settings
Access the SYNC Services portal where you can request various
types of information, for example traffic reports and directions 3
.
SYNC Services
Auotmatically place an emergency call to a 911 operator
following a crash4
.
911 Assist
Create and receive a diagnostic report card on your vehicle 3
.
Vehicle Health Report
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Action and Description
Message
Interact with SYNC-capable mobile applications on your
smartphone3
.
Mobile Apps
Press the OK button to to exit the phone menu.
Exit
1 This is a cell phone-dependent feature.
2 This is a cell phone-dependent and speed-dependent feature.
3 This is an optional feature and available in the United States only.
4 This is an optional feature and available in the United States and Canada only.
Text Messaging
SYNC allows you to receive, send,
download and delete text messages. The
system can also read incoming text
messages to you so that you do not have
to take your eyes off the road.
Note: This is a cell phone-dependent
feature. Receiving a Text Message
When a new text message arrives, an
audible tone sounds and the information
display indicates you have a new message.
Note:
This is a cell phone-dependent
feature. Your cell phone must support
downloading text messages using Bluetooth
to receive incoming text messages.
Following the notification choose from
the following:
Read or store the text message: Action and Description
Message
Press the
OK button to receive and open the text message.
Press the OK button again and SYNC reads your message
aloud if you are not able to view the message. You can then
also choose to reply or forward the message.
Text msg notify
Take no action, the message goes into your text message
inbox.
Text msg notify
Press the voice button and when prompted say: Action and Description
Voice Command
Press the
OK button to have SYNC read the message to you.
Read Message | Read
Text Message | Text
Message
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Action and Description
Message
Automatically download your phonebook each time your cell
phone connects to SYNC. *
Auto-download
Exit the current menu.
Return
* Downloading times are cell phone-dependent and quantity-dependent.
** When Auto Download is on, it automatically deletes any changes, additions or deletions
saved since your last download.
System Settings
This menu provides access to your
Bluetooth Devices and Advanced menu
features. Use the arrow buttons to scroll
through the menu options. Bluetooth Devices
The Bluetooth Devices menu allows you
to add, connect and delete devices, set a
cell phone as primary as well as turn your
Bluetooth feature on and off.
In the Phone settings menu, some options you can select include: Action and Description
Message
Press the OK button.
BT Devices
Select one of the following:
See
Using SYNC™ With Your Phone (page 271).*
Add Device
Turn the Bluetooth feature on and off.
Bluetooth On and Off
Press the OK button and scroll to toggle between on and off.
Press the
OK button again.
Setting Bluetooth to off disconnects all Bluetooth devices
and turns off all Bluetooth features.
Delete a paired cell phone.
Delete
Press the OK button and scroll to select the device. Press OK
to confirm.
Exit the current menu.
Return
* This is a speed-dependent feature. It is only available when your vehicle is traveling at
3 mph (5 km/h) or less.
** You can only connect one device at a time. When another cell phone is connected, the
previous one is disconnected.
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SYNC™ APPLICATIONS AND
SERVICES
In order for the following features to work,
your cellular phone must be compatible
with SYNC. To check your phone's
compatibility, visit www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca.
•
SYNC Services *
: Provides access to
traffic, directions and information such
as travel, horoscopes, stock prices and
more.
• 911 Assist: Can alert 911 in the event of
an emergency.
• Vehicle Health Report *
: Provides a
diagnostic and maintenance report
card of your vehicle.
• SYNC AppLink: Allows you to connect
to and use certain applications such as
Pandora and Stitcher (if your phone is
compatible).
* This is an optional feature and available
in the United States only.
911 Assist (If Equipped) WARNINGS
Unless the 911 Assist setting is set on
before a crash, the system will not
dial for help which could delay
response time, potentially increasing the
risk of serious injury or death after a crash. Do not wait for 911 Assist to make an
emergency call if you can do it
yourself. Dial emergency services
immediately to avoid delayed response
time which could increase the risk of
serious injury or death after a crash. If you
do not hear 911 Assist within five seconds
of the crash, the system or phone may be
damaged or non-functional. WARNINGS
Always place your phone in a secure
location in your vehicle so it does not
become a projectile or get damaged
in a crash. Failure to do so may cause
serious injury to someone or damage the
phone which could prevent 911 Assist from
working properly. Note:
The SYNC 911 Assist feature must be
set on before the incident.
Note: Before setting this feature on, make
sure that you read the 911 Assist Privacy
Notice later in this section for important
information.
Note: If any user turns 911 Assist on or off,
that setting applies for all paired phones. If
911 Assist is turned off, either a voice
message plays or a display message (or
icon) comes on (or both) when your vehicle
is started after a previously paired phone
connects.
Note: Every phone operates differently.
While SYNC 911 Assist works with most
cellular phones, some may have trouble
using this feature.
If a crash deploys an airbag (excluding
knee airbags and rear inflatable safety
belts [if equipped]) or activates the fuel
pump shut-off, your SYNC-equipped
vehicle may be able to contact emergency
services by dialing 911 through a paired and
connected Bluetooth-enabled phone. You
can learn more about the 911 Assist
feature, visit www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca.
See
Supplementary Restraints System
(page 38). Important information about
airbag deployment is in this chapter.
See
Roadside Emergencies (page 163).
Important information about the fuel pump
shut-off is in this chapter.
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Setting 911 Assist On or Off
1. Press the phone button to enter the
phone menu.
2. Scroll to select 911 Assist.
3. Press OK to confirm and enter the 911
Assist menu.
4. Scroll to select between On or Off.
5. Press
OK when the desired option
appears in the radio display. Set On or
Set Off
appears in the display as
confirmation.
Off selections include:
• Off with reminder: Provides a display
and voice reminder at phone
connection at vehicle start.
• Off without reminder: Provides a
display reminder only without a voice
reminder at phone connection.
To make sure that 911 Assist works
properly:
• SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
before the incident.
• You must pair and connect a
Bluetooth-enabled and compatible
cell phone to SYNC.
• A connected Bluetooth-enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident.
• A connected Bluetooth-enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power
and be located in the U.S., Canada or
in a territory in which 911 is the
emergency number. In the Event of a Crash
Not all crashes will deploy an airbag or
activate the fuel pump shut-off (the
triggers for 911 Assist). If a connected cell
phone sustains damage or loses its
connection to SYNC during a crash, SYNC
will search for and try to connect to a
previously paired cell phone; SYNC will
then attempt to call the emergency
services.
Before making the call:
•
SYNC provides a short window of time
(about 10 seconds) to cancel the call.
If you fail to cancel the call, SYNC
attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel."
If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle is able
to talk with the operator. Be prepared to
provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically.
911 Assist May Not Work If
• Your cellular phone or 911 Assist
hardware sustains damage in a crash.
• The vehicle's battery or the SYNC
system has no power.
• The phone(s) previously paired or
connected to the system are thrown
from your vehicle.
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Vehicle Health Report options
Automatic Reports: Press OK to and select On or Off.
Select On to have SYNC automatically prompt you to run
a health report at certain mileage intervals. *
User Preferences: Press OK
to select and enter the
menu. Scroll to select from:
Mileage Intervals:
Press OK. Scroll to select between
5000, 7500 or 10000-mile intervals and press OK to make
your selection.
Return:
Press OK to exit the menu.
Press OK for SYNC to run a health report of your vehicle's
diagnostic systems and send the results to Ford where it
combines with scheduled maintenance information, open
recalls and other field service actions and vehicle inspec-
tion items that still need servicing from an authorized
dealer.
Run Report?
Exit the current menu.
Return
* You must first turn this feature on before you can select the desired mileage interval.
Vehicle Health Report Privacy Notice
When you create a Vehicle Health Report,
Ford Motor Company may collect your
cellular phone number (to process your
report request) and diagnostic information
about your vehicle. Certain versions or
updates to Vehicle Health Report may also
collect more vehicle information. Ford may
use your vehicle information it collects for
any purpose. If you do not want to disclose
your cellular phone number or vehicle
information, do not run the feature or set
up your Vehicle Health Report profile at
www.SYNCMyRide.com. See
www.SYNCMyRide.com (Vehicle Health
Report Terms and Conditions, and Privacy
Statement) for more information. SYNC Services: Traffic, Directions
& Information (TDI) (If Equipped,
Unites States Only)
Note:
SYNC Services varies by trim level
and model year and may require a
subscription. Traffic alerts and turn-by-turn
directions available in select markets.
Message and data rates may apply. Ford
Motor Company reserves the right to change
or discontinue this product service at any
time without prior notification or incurring
any future obligation.
Note: SYNC Services requires activation
before use. Visit www.SYNCMyRide.com to
register and check your eligibility for
complimentary services. Standard phone
and message rates may apply. Subscription
may be required. You must also have the
active SYNC Services Bluetooth-enabled
cellular phone paired and connected to the
system in order to connect to, and use,
SYNC Services. See
Using SYNC™ With
Your Phone (page 271).
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Note:
This feature does not function
properly if you have enabled caller ID
blocking on your cellular phone. Make sure
your cellular phone is not blocking caller ID
before using SYNC Services.
Note: The driver is ultimately responsible
for the safe operation of the vehicle, and
therefore, must evaluate whether it is safe
to follow the suggested directions. Any
navigation features provided are only an aid.
Make your driving decisions based on your
observations of local conditions and existing
traffic regulations. Do not follow the route
suggestions if doing so would result in an
unsafe or illegal maneuver, place you in an
unsafe situation, or if you would be directed
into an area that you consider unsafe. Maps
used by this system may be inaccurate
because of errors, changes in roads, traffic
conditions or driving conditions.
Note: When you connect, the service uses
GPS technology and advanced vehicle
sensors to collect your vehicle's current
location, travel direction and speed to help
provide you with the directions, traffic
reports, or business searches you request.
Further, to provide the services you request,
for continuous improvement, the service
may collect and record call details and voice
communications. For more information, see
SYNC Services Terms and Conditions at
www.SYNCMyRide.com. If you do not want
Ford or its service providers to collect your
vehicle travel information or other
information identified in the Terms and
Conditions, do not subscribe or use the
service.
SYNC Services uses advanced vehicle
sensors, integrated GPS technology and
comprehensive map and traffic data, to
give you personalized traffic reports,
precise turn-by-turn directions, business
search, news, sports, weather and more.
For a complete list of services, or to learn
more, please visit www.SYNCMyRide.com. Connecting to SYNC Services Using
Voice Commands
1. Press the voice button.
2. When prompted, say "Services". This
initiates an outgoing call to SYNC
Services using your paired and
connected Bluetooth-enabled cellular
phone.
3. Once you connect to the service, follow
the voice prompts to request the
desired service, such as Traffic or
Directions. You can also say, "What are
my choices?" to receive a list of
available services from which to
choose.
4. Say, "Services" to return to the Services
main menu or for help, say, "Help".
Connecting to SYNC Services Using
the Phone Menu
1. Press the phone button to enter the phone menu.
2. Scroll to Services.
3. Press OK to confirm and enter the
Services menu. The display indicates
the system is connecting.
4. Press
OK. SYNC initiates the call to the
Services portal.
5. Once you connect to the service, follow
the voice prompts to request the
desired service, such as Traffic or
Directions. You can also say, "What are
my choices?" to receive a list of
available services from which to
choose.
6. Say, "Services" to return to the Services
main menu or for help, say, "Help".
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Receiving Turn-by-Turn Directions
1. When connected to SYNC Services,
say "Directions" or "Business search".
To find the closest business or type of
business to your current location, just
say "Business search" and then
"Search near me". If you need further
assistance in finding a location you can
say "Operator" at any time within a
Directions or Business search to speak
with a live operator. The system may
prompt you to speak with an operator
when it has difficulty matching your
voice request. The live operator can
assist you by searching for businesses
by name or by category, residential
addresses by street address or by
name or specific street intersections.
Operator Assist is a feature of your
SYNC Services subscription. For more
information on Operator Assist, visit
www.SYNCMyRide.com/support. 2.
Follow the voice prompts to select your
destination. Once you select your
destination, the system uploads your
current vehicle location, calculates a
route based on current traffic
conditions and sends it back to your
vehicle. After the route download is
complete, the phone call automatically
ends. You then receive audible and
visual driving instructions as you travel
toward your destination.
3. While on an active route, you can select
or say "Route summary" or "Route
status" to view the Route Summary
turn list or the Route Status ETA. You
can also turn voice guidance on or off,
cancel the route or update the route.
If you miss a turn, SYNC automatically asks
if you want the route updated. Just say,
"Yes" when prompted and the system
sends a new route to your vehicle.
Disconnecting from SYNC Services
1. Press and hold the phone button on the steering wheel.
2. Say "Goodbye" from the SYNC Services main menu. SYNC Services quick tips
You can personalize your Services feature to provide
quicker access to your most used or favorite information.
You can save address points such as work or home. You
can also save favorite information like sports teams or a
news category. You can learn more about personalization
by logging onto www.SYNCMyRide.com.
Personalizing
Press the voice button at any time (while connected to
SYNC Services) to interrupt a voice prompt or an audio
clip (such as a sports report) and say your voice command.
Push to interrupt
Your subscription is associated with your Bluetooth-
enabled cellular phone number, not your VIN (Vehicle
Identification Number). You can pair and connect your
phone to any vehicle equipped with SYNC Services and
continue enjoying your personalized services.
Portable
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Press the voice button and when prompted say:
Action and Description
Voice command
The system reads the metadata tags of the playing track,
and if the metadata tags are populated, the system will tell
you what track is playing.
((who's | who is) this |
who plays this | (what's
| what is) playing [now]
| (what | which) (song |
track | artist) is this |
(who's | who is) playing |
(what's | what is) this)
You can say any of the voice commands that appear within open and close brackets that
are separated by |. For example, where; (what's | what is) appears you say; what's or
what is.
You must say any of the voice commands that appear outside of open and close brackets.
For example, where; who plays this (what's | what is) playing, you must say; who plays
this (what's or what is) playing.
Media Voice Commands
Press the voice button and when
prompted say any of the following: Voice command
(USB [stick] | iPod | MP3 [player])
Autoplay Off
Autoplay [on]
[Phone] Connections | [Media] Connec-
tions | [Bluetooth] Connections
pause
play 1,2
play [album] [by [artist]]
Play all
1,2
play [artist]
1,2
play [genre]
3
[Play] Next Folder Voice command
[play] next track 1,2
play [playlist]
3
[Play] Previous Folder
[play] previous track
1,2
play [song | track | title | file]
1,2
Refine album ___
repeat (track | song) [on]
repeat off
1,2
(browse | search | show) album
1,2
(browse | search | show) all (artist |
artists)
1,2
(browse | search | show) all (genre
| genres)
1,2
(browse | search | show) all (song |
songs | title | titles | file | files | track
| tracks)
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