WARRANTY FORD TRANSIT CONNECT 2022 Warranty Guide

• Wheel alignments and tire balancing will be provided duringthe first 12 months or 12,000 miles in service, whichever occurs
first.
• Brake pad/lining replacements will be provided during the first 12 months or 18,000 miles in service, whichever occurs first.
SYNC Hands-Free Communications and Entertainment System
If your vehicle is equipped with SYNC, the New Vehicle Limited
Warranty does not cover repairs under certain conditions, such as
failure to provide proper installation environment. The New
Vehicle Limited Warranty does not cover repairs for certain
damage or loss, such as:
• Loss of personal recording media, software or data
• Loss, change, or discontinuation of functionality because of:• system updates to Ford Motor Company software or lack of
compatibility with non-Ford Motor Company electronic devices
• non-Ford Motor Company software, or
• obsolescence of vehicle software or hardware
• lack of network coverage or availability
• Damage caused by: • abnormal use such as insertion of foreign objects, fluid
spillage
• unauthorized modification to alter functionality or capability
• computer or internet viruses, bugs, or malware, such asworms, Trojan Horses, cancelbots
• installation of unauthorized software, peripherals and
attachments
• unauthorized, unapproved and/or incompatible repairs, upgrades and modification
• the defective function or obsolescence of your cellular phone or digital media device (for example, inadequate signal
reception by the external antenna, viruses or other software
problems)
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Tire Wear or Damage
The New Vehicle Limited Warranty does not cover normal wear or
worn out tires. Tires will not be replaced (unless required by a
warranty repair) for wear or damage including:
• tire damage from road hazard such as cuts, snags, bruises,bulges, puncture, and impact breaks
• tire damage due to under or over inflation, tire chain use, racing, spinning (as when stuck in snow or mud), improper mounting
or dismounting, or tire repair
Other Items or Conditions Not Covered
The New Vehicle Limited Warranty does not cover:
• vehicles that have had the odometer disconnected, altered, or inoperative for an extended period of time with the result that
the actual mileage cannot be determined
• vehicles that have ever been labeled or branded as dismantled, fire, flood, junk, rebuilt, reconstructed, or salvaged; this will void
the New Vehicle Limited Warranty
• vehicles that have been determined to be a total loss by an insurance company; this will void the New Vehicle Limited
Warranty
• converted ambulances that are not equipped with the Ford Ambulance Prep Package, see important information about
ambulance conversions (page 47)
• aftermarket parts or components, sometimes installed by Ford Motor Company or an authorized Ford dealership, may not be
covered by the New Vehicle Limited Warranty. Any damage
caused to Ford components due to the failure of aftermarket
parts (other than a certified emissions part) is not covered.
• high-voltage battery replacement due to improper vehicle storage. Refer to the Owner’s Manual for the proper ways your
vehicle’s battery must be maintained in the event the vehicle is
not driven or is stored for an extended period of time.
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• The Lithium-ion battery (EV battery) will experience gradualcapacity loss with time and use (similar to all lithium-ion
batteries), which is considered normal wear and tear. Loss of
battery capacity due to or resulting from gradual capacity loss
is NOT covered under the New Vehicle Limited Warranty. See
your Owner’s Manual for important tips on how to maximize
the life and capacity of the Lithium-ion battery.
• if the component that caused the failure is beyond coverage and damages a component with remaining coverage, the entire
repair is NOT reimbursable.
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4. In addition ...
ROADSIDE SERVICE ASSISTANCE
(UNITED STATES, PUERTO RICO, AND U.S. VIRGIN ISLANDS)
Your vehicle is covered by the complimentary Ford Roadside
Assistance Program (unless you are driving a daily rental unit).
Under this program, Ford will cover:
• Towing to the nearest Ford Motor Company dealership, ortowing to your selling dealership if within 35 miles of the
disablement
• Flat tire change (vehicle must have useable spare)
• Fuel delivery (limited to two occurrences in a 12-month period up to 2 gal. gas, 5 gal. diesel)
• 12V Battery jump starts
• Lock-out assistance (replacement key cost is customer responsibility)
• Winch out services: includes pulling a vehicle within 100 feet of a paved or county maintained road. No recoveries.
The Roadside Assistance Program is separate from the New
Vehicle Limited Warranty. It begins at the warranty start date and
lasts for five years or 60,000 miles (whichever occurs first). If
you need towing beyond the five years or 60,000 miles
(whichever occurs first) period, Ford can arrange roadside
assistance and charge your credit card. If the reason for the
vehicle disablement is later found to be covered by a Ford or
Lincoln Protect extended service plan, you may seek
reimbursement for a tow charge under that plan.
For emergency roadside assistance, call 1-800-241-3673,
24 hours a day, 365 days a year.
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Ford Rent-A-Car (FRAC) and Dealer Daily Rental (DDR) vehicles
that must be towed because a covered repair failed during the
warranty coverage period, Ford will cover towing to the nearest
Ford Motor Company dealership.
Ford Motor Company reserves the right to modify or discontinue
Roadside Assistance at any time. Certain restrictions apply to
Roadside Assistance benefits. Call 1-800-241-3673 for further
details.21

5. Federal requirements for emissions warranties
QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE
This chart shows your warranty coverage under two emissions
warranties that Ford Motor Company provides, in compliance
with Federal requirements. The warranties are:
• Emissions Defects Warranty
• Emissions Performance Warranty
For full details on emissions control coverage, see:
→Emissions Defect Warranty (page 23)
→ Emissions Performance Warranty (page 24)
→ What is Covered? (pages 26-28)
→ What is Not Covered? (page 28)
NOTE: Fully-electric vehicles are not eligible for any emissions
warranties described in this booklet.
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EMISSIONS DEFECT WARRANTY COVERAGE
During the warranty coverage period, Ford Motor Company
warrants that:
• your vehicle or engine is designed, built, and equipped to meet- at the time it is sold - the emissions regulations of the U.S.
Environmental Protection Agency (EPA).
• your vehicle or engine is free from emission-related defects in factory-supplied materials or workmanship, which are defects
that could prevent the vehicle or engine from conforming with
applicable EPA regulations.
• you will not be charged for diagnosis, repair, replacement, or adjustment of parts containing an emissions-related defect. A
list of emission-related parts can be found in What is
Covered? on pages 26-28.
The warranty coverage period for:
• The emissions defects warranty coverage period for passenger cars and light duty trucks (applies to vehicles up through
8,500 pounds GVWR) is as follows:
— 8 years or 80,000 miles (whichever occurs first) for catalytic converters, electronic emissions control unit, and onboard
emissions diagnostic devices, including the Battery Energy
Control Module (BECM).
— 2 years or 24,000 miles (whichever occurs first) for all other covered parts. (Note: Ford’s 3-year, 36,000-mile
bumper-to-bumper coverage, as described above, surpasses
this mandatory federal coverage.)
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• Heavy duty vehicles (applies to trucks over 8,500 poundsGVWR up through 19,500 pounds GVWR)
— The emissions warranty coverage period for heavy duty vehicles (HDVs) is 5 years or 50,000 miles (whichever
comes first) for all parts covered by your emissions warranty.
The 5 year or 50,000 mile warranty includes coverage of
components whose failure would increase the vehicle’s
emissions of air conditioning refrigerants.
•Only for HDVs designated as "vocational vehicles" on
the underhood "VEHICLE EMISSION CONTROL
INFORMATION" label: Tire defects that affect compliance
with greenhouse gas requirements are covered for 2 years or
24,000 miles, whichever comes first.
EMISSIONS PERFORMANCE WARRANTY COVERAGE
Under Emissions Performance Warranty Coverage, Ford Motor
Company will repair, replace, or adjust - with no charge for labor,
diagnosis, or parts - any emissions control device or system, if
you meet all of the following conditions:
• You have maintained and operated your vehicle according to the instructions on proper care in the Owner’s Manualand this
booklet.
•
Your vehicle fails to conform, during the warranty coverage
period, to the applicable national EPA standards, as determined
by an EPA approved inspection and maintenance program.
• You are subject to a penalty or sanction under local, state, or federal law because your vehicle has failed to conform to the
emissions standards. (A penalty or sanction can include being
denied the right to use your vehicle.)
• Your vehicle has not been tampered with, misused, or abused.
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The warranty coverage period for:
• Passenger cars and light duty trucks (applies to vehicles upthrough 8,500 pounds GVWR) is as follows:
— 8 years or 80,000 miles (whichever occurs first) for catalytic converter, electronic emissions control unit, and onboard
emissions diagnostic devices.
— 2 years or 24,000 miles (whichever occurs first) for all other covered parts .
• Heavy duty vehicles (applies to trucks over 8,500 pounds GVWR up through 19,500 pounds GVWR)
— 5 years or 50,000 miles (whichever occurs first) for all covered parts.
See WHAT IS COVERED? below for list of covered parts.
Note that the warranty period begins on the Warranty Start Date
as specified on page 2 of this booklet.
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WHAT IS COVERED?
For your vehicle if these parts contain an emissions-related
defect, they are covered by both the Emissions Defect Warranty
and the Emissions Performance Warranty.
• Active Air Dam (3.0L dieselF-150 only)
• Active Grill Shutters (3.0L diesel F-150 only)
• Air Flow Sensor
• Air/Fuel Feedback Control System and Sensors
• Air Induction System
• Battery Energy Control Module (BECM)
• Brake Hydraulic/Electric Control Assembly (Plug-in
Hybrid vehicles only)
• Brake Vacuum Pump (Plug-in Hybrid vehicles
only)
• Catalytic Converters (including Selective Catalytic
Reduction and Diesel
Oxidation Catalysts)
•
Charger and Bracket
Assembly High Voltage
Battery (Hybrid and Plug-in
Hybrid vehicles only)
• Cold Start Enrichment System (diesel only)
• Controls for Deceleration (diesel only)
• Converter and Bracket Assembly High Voltage to Low Voltage (Hybrid and
Plug-in Hybrid vehicles only)
• Diesel Exhaust Fluid System
• Diesel Particulate Filter
• Electronic Ignition System (diesel only)
• Electronic Engine Control Sensors and Switches
• Powertrain Control Module (PCM)/ Engine Control
Module (ECM)*
• Evaporative Emission Control System
• Exhaust Gas Recirculation (EGR) System
• Exhaust Manifold
• Exhaust Pipe (Manifold to Catalyst)
• Fuel Filler Door Sensor (Hybrid and Plug-in Hybrid
vehicles only)
• Fuel Filler Tube and Seal (non-diesel only)
• Fuel Injection System
• Fuel Injector Supply Manifold
• Fuel Tank (non-diesel only)
• Fuel Tank Pressure Control Valve
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