FORD WINDSTAR 1998 1.G Owners Manual

322
%*
[MC41900(ALL)03/96]
Cleaning the Wheels
*
[MC42000(ALL)03/96]
Wash the wheels with the same detergent you use to wash your
vehicle's body. Do not use acid-based wheel cleaners, steel wool,
abrasives, fuel, or strong detergents. These substances will
damage protective coatings. Use tar and road oil remover to
remove grease and tar.
*
[MC24300(ALL)08/96]
Your vehicle was not designed to use fuel containing
manganese-based additives such as MMT. Additionally, vehicles
certified to California emission standards (indicated on the
underhood Vehicle Emissions Control Information label) are
designed to operate on California reformulated gasolines. If
California reformulated gasoline is not available when you
refuel, your vehicle can be operated on non-California fuels.
However, even though your engine will perform adequately on
other gasolines, the performance of the emission control devices
and systems may be adversely affected. Repair of damage
caused by using a fuel that your vehicle was not designed for
may not be covered by your warranty.
*
[MC24500(ALL)08/96]
Your vehicle is designed to useregulargasoline with an
(R+M)/2 octane rating of 87. We do not recommend gasolines
labeled as ºregularª in high altitude areas that are sold with
octane ratings of 86 or even less.
File:11wnmcs.ex
Update:Tue Oct 8 10:24:50 1996

Capacities and Specifications
Motorcraft Parts
ComponentPart Number3.0L3.8LAir filterFA-1043FA-1616Battery
StandardBXT-59BXT-65-650 OptionalBXT-65-650
BXT-65-750***BXT-65-750Fuel filterFG-872FG-872Oil filterFL-400SFL-400SSpark plug*AWSF-32PP**AWSF-42EE****PCV valveEV-155EV-152* Torque to 7-15 ft.lb (9.5-20 N·m)
** If any spark plug needs to be removed for examination, each spark plug removed must
be reinstalled in the same cylinder. Cyliners #1, #2, and #3 have a “PG” suffix.
Cylinders #4, #5, and #6 have a “P” suffix. If any spark plug needs to be replaced, use
only spark plugs with the service part number suffix letters “PP” as shown on the
engine decal.
*** Required for dual A/C 3.0L.
**** If any spark plug needs to be removed for examination, each spark plug removed must
be reinstalled in the same cylinder. Cyliners #1, #2, and #3 have a “EG” suffix.
Cylinders #4, #5, and #6 have a “E” suffix. If any spark plug needs to be replaced, use
only spark plugs with the service part number suffix letters “EE” as shown on the
engine decal.

Refill Capacities
Engine3.0L3.8LComponentU.S.MetricU.S.MetricCooling System
Without rear heater
With rear heater12.0 qts
14.0 qts11.3 liters
13.2 liters12.0 qts
14.0 qts11.3 liters
13.2 litersEngine oil
With filter change
Without filter change4.5 qts
4.0 qts4.3 liters
3.8 liters4.5 qts
4.0 qts4.3 liters
3.8 litersAutomatic transaxle fluid12.25 qts11.6 liters12.25 qts11.6 litersFuel tanks (gallons/liter)
LX/ Premium package
GL (Standard)
(Optional)----
20.0 gals.
--------
75.5 liters
----25 gals.
20 gals.
25 gals.94.6 liters
94.7
75.5 liters
94.6 liters

Lubricant Specifications
ITEMFORD
PART NAMEFORD
PART NO.FORD
SPECIFICATIONBrake Master CylinderFord High
Performance DOT3
Brake FluidC6AZ-19542-ABESA-M6C25-ADoor WeatherstripsSilicone LubricantCOAZ-19553-AAESR-M13P4-AEngine CoolantFord Premium
Cooling System FluidE2FZ-19549-AAESE-M97B44-AEngine OilMotorcraft Super
Premium 5W30XO-5W30-QSPESE-M2C153-F and
API Certification
MarkHood Latch and
Auxiliary Catch, Door
and Liftgate HingesMulti-Purpose
Grease SprayD7AZ-19584-AAESR-M1C159-A
and
ESB-M1C93-APower Steering Pump
ReservoirMotorcraft Type F
Power Steering FluidE6AZ-19582-AAESW-M2C33-FTransaxle Automatic
OverdriveMotorcraft
MERCONÒXT-2-QDX
MERCONÒWheel Bearings, RearMotorcraft Premium
Long Life GreaseXG-1-C or
XG-1-KESA-M1C75-B

329
Reporting Safety Defects
*
[RD00100(ALL)02/96]
Reporting Safety Defects (U.S. only)
*
[RD00200(ALL)02/96]
If you believe that your vehicle has a defect which could cause
an accident or could cause injury or death, you should
immediately inform the National Highway Traffic Safety
Administration (NHTSA) in addition to notifying Ford Motor
Company.
*
[RD00300(ALL)05/96]
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in a
group of vehicles, it may order a recall and remedy campaign.
However, NHTSA cannot become involved in individual
problems between you, your dealer, or Ford Motor Company.
*
[RD00400(ALL)02/96]
To contact NHTSA, you may either call the Auto Safety Hotline
toll-free at 1-800-424-9393 (or 366-0123 in Washington, D.C. area)
or write to: NHTSA, U.S. Department of Transportation,
Washington, D.C. 20590. You can also obtain other information
about motor vehicle safety from the Hotline.
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Update:Mon Oct 7 11:49:45 1996

331
Customer Assistance
%*
[HS00205(ALL)05/96]
Roadside Assistance
*
[HS00210(ALL)11/95]
Ford Motor Company has set up a 24-hour, seven-day-a-week
hotline with trained operators who put you in touch with the
help you need if you experience a problem with your vehicle.
This complimentary service is provided to you throughout your
warranty period of 3 years or 36,000 miles (60,000 km),
whichever comes first. To purchase Roadside Assistance
coverages beyond this period (available through Ford Auto Club
in the United States or Ford and Lincoln-Mercury dealers in
Canada), contact your Ford or Lincoln-Mercury dealer.
Additional Roadside Assistance coverage is unavailable in
Puerto Rico and the Virgin Islands.
*
[HS00215(ALL)06/94]
Roadside Assistance will cover the following:
*
[HS00220(ALL)06/94]
n
Mount your spare if you have a flat tire.
*
[HS00225(ALL)06/94]
n
Jump-start your battery if it is dead.
*
[HS00230(ALL)06/94]
n
Unlock your vehicle if you are locked out.
*
[HS00235(ALL)06/94]
n
Bring you fuel if you run out.
*
[HS00240(ALL)06/94]
n
Tow your vehicle if you are stranded. Even non-warranty
related tows, like accidents or getting stuck in mud or snow,
are covered (some exclusions apply, such as impound towing
and repossession).
*
[HS00245(ALL)06/94]
How to use Roadside Assistance
*
[HS00250(ALL)06/94]
Your Roadside Assistance identification card can be found in the
Owner Guide portfolio in your glove compartment. Complete
the card and place it in your wallet for quick reference.
*
[HS00255(ALL)04/95]
To receive roadside assistance in the United States call
1-800-241-FORD (in Canada call 1-800-665-2006).
*
[HS00260(ALL)04/95]
Should you need to arrange for roadside assistance yourself,
Ford Motor Company will reimburse the reasonable cost. To
obtain information about reimbursement call 1-800-241-FORD (in
Canada call 1-800-665-2006).
File:14wnhss.ex
Update:Mon Oct 7 11:50:03 1996

332
*
[HS00800(ALL)01/93]
If You Have a Service Concern
*
[HS00900(ALL)01/93]
Ford Motor Company has authorized Ford and Lincoln-Mercury
dealerships to service your vehicle. This section tells you how to
get service or maintenance for your vehicle.
% [HS01510(ALL)04/95]
Dealership Service and Maintenance
[HS01520(ALL)04/95]
Your satisfaction is our #1 goal. If you have questions or
concerns with your vehicle, we suggest you follow these steps:
[HS01530(ALL)04/96]1.
Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
[HS01540(ALL)04/95]2.
If the inquiry or concern remains unresolved, contact the
Sales Manager or Service Manager at the dealership.
[HS01550(ALL)04/95]3.
If the inquiry or concern cannot be resolved at the dealership
level, please contact the Ford Customer Assistance Center.
[HS01560(ALL)04/95]
In the United States:
[HS01570(ALL)04/95]
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Update:Mon Oct 7 11:50:03 1996

Customer Assistance
333
[HS01640(ALL)04/95]
In Canada:
[HS01650(ALL)05/95]
7-1/2 pica art:0050104-B[HS01701(ALL)05/95]
Outside the U.S. or Canada:
[HS01720(ALL)06/95]
7-1/2 pica art:0040273-C*
[HS02200(ALL)04/95]
To process your request, the Ford Customer Assistance Center
needs the following information:
*
[HS02300(ALL)02/95]
n
your telephone number(s) (both business and home)
*
[HS02400(ALL)05/96]
n
the name of the dealer and the city where the dealership is
located
*
[HS02500(ALL)05/96]
n
the year and make of your vehicle
*
[HS02600(ALL)05/96]
n
the date purchased
*
[HS02700(ALL)05/96]
n
the current mileage on your vehicle
% [HS02800(ALL)05/96]
n
your 17-digit Vehicle Identification Number (VIN) (shown on
your owner card)
File:14wnhss.ex
Update:Mon Oct 7 11:50:03 1996

334
*
[HS03300(ALL)05/96]
If you still have a complaint involving a warranty dispute, you
may wish to contact the Dispute Settlement Board (U.S. only) or
the Canadian Motor Vehicle Arbitration Plan (CAMVAP) in
Canada.
%*
[HS03500(ALL)05/96]
The Dispute Settlement Board (U.S. Only)
*
[HS03600(ALL)05/96]
The Dispute Settlement Board is:
*
[HS03700(ALL)05/96]
The Dispute Settlement Board may not be available in all states.
Ford Motor Company reserves the right to change eligibility
limitations, modify procedures and/or to discontinue this
service without notice and without incurring obligations.
*
[HS03800(ALL)05/96]
What Kinds of Cases Does the Board Review?
[HS03900(ALL)02/95]
The Board reviews all product performance and service
complaints on Ford, Mercury and Lincoln cars and Ford and
Mercury light trucks under warranty that have not been
resolved by a dealer or Ford Motor Company, except those
involving:
*
[HS04000(ALL)05/96]
n
a non-Ford product
*
[HS04100(ALL)05/96]
n
a non-Ford dealership
*
[HS04200(ALL)05/96]
n
a vehicle sales transaction
*
[HS04300(ALL)05/96]
n
request for reimbursement of consequential expenses.
Expenses incidental to the warranty complaint being
reviewed are eligible for consideration.
*
[HS04400(ALL)05/96]
n
items not covered by the new vehicle limited warranty
*
[HS04500(ALL)05/96]
n
alleged liability claims
*
[HS04600(ALL)05/96]
n
property damage where the damage is significant when
compared to the economic loss alleged under the warranty
dispute
*
[HS04700(ALL)05/96]
n
cases currently in litigation
File:14wnhss.ex
Update:Mon Oct 7 11:50:03 1996

Customer Assistance
335
*
[HS04800(ALL)05/96]
n
vehicles not used primarily for family, personal, or
household purposes (except in states where the Dispute
Settlement Board is required to review commercial vehicles)
[HS04850(ALL)09/96]
n
vehicle no longer in owner's possession (sold, repossessed
prior to Board review)
[HS04900(ALL)05/96]
NOTE: Complaints involving vehicles on which applicable
express written new vehicle warranties have expired at
receipt of your application are not eligible. Eligibility
may differ according to state law. For example, see the
unique brochure for California purchasers/lessees.
*
[HS05000(ALL)05/96]
How Does the Board Work?
*
[HS05100(ALL)05/96]
The Board consists of:
*
[HS05200(ALL)05/96]
n
three consumer representatives
*
[HS05300(ALL)05/96]
n
a Ford or Lincoln/Mercury dealer
*
[HS05400(ALL)05/96]
Consumer candidates for Board membership are recruited and
trained by an independent consulting firm. Dealers are chosen
because of their business leadership qualities.
[HS05501(ALL)04/95]
If the involved vehicle is within 36 months and 36,000 miles of
the date of delivery (warranty start date), you have the right to
make an oral presentation before the Board by indicating your
choice on the application. Also, oral presentations may be
requested by the Board. A decision is made by the Board by
simple majority vote.
*
[HS05550(ALL)05/96]
Board members will review all available information related to
the complaint, including oral presentations, if necessary. They
then arrive at a fair and impartial decision, decided by a simple
majority.
*
[HS05600(ALL)05/96]
Because the Board usually meets only once a month, some cases
may take longer than 30 days to be reviewed. The Board makes
every effort to resolve each case within 40 days of receiving the
consumer application form.
File:14wnhss.ex
Update:Mon Oct 7 11:50:03 1996