phone GMC ACADIA 2009 Owner's Guide

Customer
Assistance
Information
Customer Assistance
and Information
Customer Satisfaction
Procedure.........................7-1
Online Owner Center..........7-3
Customer Assistance for
Text Telephone (TTY)
Users
................................7-4
Customer Assistance
Offices..............................7-5
GM Mobility
Reimbursement Program. . .7-5
Roadside Assistance
Program............................7-6
Scheduling Service
Appointments....................7-8
Courtesy Transportation......7-9
Collision Damage Repair. . .7-10
Reporting Safety Defects
Reporting Safety Defects
to the United States
Government
....................7-14
Reporting Safety Defects
to the Canadian
Government
....................7-14
Reporting Safety Defects
to General Motors...........7-14
Service Publications
Ordering Information........7-15
Vehicle Data Recording
and Privacy
Vehicle Data Recording
and Privacy.....................7-16
Event Data Recorders.......7-16
OnStar®............................7-17
Navigation System............7-17
Radio Frequency
Identication (RFID).........7-17
Customer Assistance
and Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to GMC.
Normally, any concerns with the
sales transaction or the operation
of the vehicle will be resolved by
the dealer’s sales or service
departments. Sometimes, however,
despite the best intentions of all
concerned, misunderstandings can
occur. If your concern has not been
resolved to your satisfaction, the
following steps should be taken:
STEP ONE:Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service
or parts manager, contact the owner
of the dealership or the general
manager.
Customer Assistance Information 7-1

STEP TWO:If after contacting a
member of dealership management,
it appears your concern cannot be
resolved by the dealership without
further help, in the U.S., call the GMC
Consumer Relations Manager at
1-800-GMC-8782 (1-800-462-8782,
Customer Assistance prompt).
In Canada, call General Motors of
Canada Customer Communication
at 1-800-263-3777 (English) or
1-800-263-7854 (French).
We encourage you to call the toll-free
number in order to give your inquiry
prompt attention. Have the following
information available to give the
Customer Assistance
Representative:
Vehicle Identication Number
(VIN). This is available from the
vehicle registration or title, or the
plate at the top left of the
instrument panel and visible
through the windshield.
Dealership name and location.
Vehicle delivery date and present
mileage.When contacting GMC, remember
that your concern will likely be
resolved at a dealer’s facility.
That is why we suggest following
Step One rst.
STEP THREE — U.S. Owners:Both
General Motors and your dealer are
committed to making sure you are
completely satised with your new
vehicle. However, if you continue to
remain unsatised after following the
procedure outlined in Steps One and
Two, you can le with the Better
Business Bureau (BBB) Auto Line
Program to enforce your rights.
The BBB Auto Line Program is an
out of court program administered by
the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
lling out a court action, use of the
program is free of charge and yourcase will generally be heard within
40 days. If you do not agree with the
decision given in your case, you may
reject it and proceed with any other
venue for relief available to you.
You may contact the BBB Auto Line
Program using the toll-free telephone
number or write them at the following
address:
BBB Auto Line Program
Council of Better Business
Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
dr.bbb.org/goauto
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. General Motors reserves the
right to change eligibility limitations
and/or discontinue its participation
in this program.
7-2 Customer Assistance Information

STEP THREE — Canadian
Owners:In the event that you
do not feel your concerns have
been addressed after following the
procedure outlined in Steps One
and Two, General Motors of
Canada Limited wants you to be
aware of its participation in a
no-charge Mediation/Arbitration
Program. General Motors of
Canada Limited has committed
to binding arbitration of owner
disputes involving factory-related
vehicle service claims. The
program provides for the review
of the facts involved by an impartial
third party arbiter, and may
include an informal hearing before
the arbiter. The program is designed
so that the entire dispute settlement
process, from the time you le
your complaint to the nal
decision, should be completed in
approximately 70 days. We believe
our impartial program offers
advantages over courts in most
jurisdictions because it is informal,
quick, and free of charge.For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685,
or call the General Motors
Customer Communication Centre,
1-800-263-3777 (English),
1-800-263-7854 (French),
or write to:
Mediation/Arbitration Program
c/o Customer Communication
Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Telephone: 1-800-955-5100
Your inquiry should be accompanied
by the Vehicle Identication
Number (VIN).Online Owner Center
Online Owner Center (U.S.) —
www.gmownercenter.com/gmc
Information and services customized
for your specict vehicle — all in
one convenient place.
Digital owner manual, warranty
information, and more
Online service and maintenance
records
Find GMC dealers for service
nationwide
Exclusive privileges and offers
Recall notices for yor specic
vehicle
OnStar®and GM Cardmember
Services Earnings summaries
Customer Assistance Information 7-3

Other Helpful Links:
GMC−www.gmc.com
GMC Merchandise —
www.gmccollection.com
Help Center —
www.gmc.com/helpcenter
FAQ
Contact Us
My GM Canada
(Canada) — www.gm.ca
My GM Canada is a
password-protected section of
www.gm.ca where you can save
information on GM vehicles,
get personalized offers, and use
handy tools and forms with
greater ease.Here are a few of the valuable tools
and services you will have access to:
My Showroom: Find and save
information on vehicles and
current offers in your area.
My Dealers/Retailers: Save
details such as address and
phone number for each of your
preferred GM dealers/retailers.
My Driveway: Access quick links
to parts and service estimates,
check trade-in values, or schedule
a service appointment by adding
the vehicles you own to your
driveway prole.
My Preferences: Manage your
prole and use tools and forms
with greater ease.
To sign up, visit the My GM Canada
section within www.gm.ca.
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use the Text Telephones
(TTYs), GMC has TTY equipment
available at its Customer Assistance
Center. Any TTY user can
communicate with GMC by dialing:
1-800-GMC-8583 (462-8583).
(TTY users in Canada can dial
1-800-263-3830.)
7-4 Customer Assistance Information

Customer Assistance
Offices
GMC encourages customers to call
the toll-free number for assistance.
However, if a customer wishes
to write or e-mail GMC, the letter
should be addressed to:
United States
GMC Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
www.GMC.com
1-800-GMC-8782 (462-8782)
1-800-GMC-8583 (462-8583) (For
Text Telephone devices (TTYs))
Roadside Assistance:
1-800-GMC-8782 (462-8782)
From Puerto Rico
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
U.S. Virgin Islands:
1-800-496-9994
Canada
General Motors of Canada Limited
Customer Communication Centre,
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gmcanada.com
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800
All Overseas Locations
Please contact the local General
Motors Business Unit.
Mexico, Central America and
Caribbean Islands/Countries
(Except Puerto Rico and
U.S. Virgin Islands)
General Motors de Mexico, S. de
R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
GM Mobility
Reimbursement Program
This program, available to qualied
applicants, can reimburse you up
to $1,000 of the cost of eligible
aftermarket adaptive equipment
required for your vehicle, such as
hand controls or a wheelchair/
scooter lift.
Customer Assistance Information 7-5

The offer is available for a very
limited period of time from the date
of vehicle purchase/lease. For more
details, or to determine your vehicle’s
eligibility, visit gmmobility.com or call
the GM Mobility Assistance Center
at 1-800-323-9935. Text telephone
(TTY) users, call 1-800-833-9935.
General Motors of Canada also
has a Mobility Program. Call
1-800-GM-DRIVE (463-7483)
for details. TTY users call
1-800-263-3830.
Roadside Assistance
Program
For U.S. purchased vehicles, call
1-800-GMC-8782 (1-800-462-8782);
(Text telephone (TTY):
1-888-889-2438).
For Canadian purchased vehicles,
call1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information ready:
Your name, home address, and
home telephone number
Telephone number of your
location
Location of the vehicle
Model, year, color, and license
plate number of the vehicle
Odometer reading, Vehicle
Identication Number (VIN), and
delivery date of the vehicle
Description of the problem
Coverage
Services are provided up to
5 years/100,000 miles (160 000 km),
whichever comes rst.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
GMC and General Motors of
Canada Limited reserve the right to
make any changes or discontinue
the Roadside Assistance program at
any time without notication.
GMC and General Motors of
Canada Limited reserve the right to
limit services or payment to an
owner or driver if they decide the
claims are made too often, or
the same type of claim is made
many times.
7-6 Customer Assistance Information

If a Crash Occurs
Here is what to do if you are
involved in a crash.
Check to make sure that you are
all right. If you are uninjured,
make sure that no one else in
your vehicle, or the other vehicle,
is injured.
If there has been an injury, call
emergency services for help. Do
not leave the scene of a crash
until all matters have been taken
care of. Move your vehicle only if
its position puts you in danger or
you are instructed to move it by a
police officer.
Give only the necessary and
requested information to police
and other parties involved in the
crash. Do not discuss your
personal condition, mental frame
of mind, or anything unrelated to
the crash. This will help guard
against post-crash legal action.
If you need roadside assistance,
call GM Roadside Assistance.
SeeRoadside Assistance
Program on page 7-6for more
information.
If your vehicle cannot be driven,
know where the towing service
will be taking it. Get a card from
the tow truck operator or write
down the driver’s name, the
service’s name, and the phone
number.
Remove any valuables from your
vehicle before it is towed away.
Make sure this includes your
insurance information and
registration if you keep these
items in your vehicle.
Gather the important information
you will need from the other
driver. Things like name, address,
phone number, driver’s license
number, vehicle license plate,
vehicle make, model and model
year, Vehicle Identication
Number (VIN), insurance
company and policy number, and
a general description of the
damage to the other vehicle.
If possible, call your insurance
company from the scene of the
crash. They will walk you through
the information they will need. If
they ask for a police report, phone
or go to the police department
headquarters the next day and
you can get a copy of the report
for a nominal fee. In some
states/provinces with “no fault”
insurance laws, a report may not
be necessary. This is especially
true if there are no injuries and
both vehicles are driveable.
7-12 Customer Assistance Information

GM will not access this data or
share it with others except: with the
consent of the vehicle owner or, if the
vehicle is leased, with the consent
of the lessee; in response to an
official request of police or similar
government office; as part of GM’s
defense of litigation through the
discovery process; or, as required
by law. Data that GM collects or
receives may also be used for GM
research needs or may be made
available to others for research
purposes, where a need is shown
and the data is not tied to a specic
vehicle or vehicle owner.OnStar®
If your vehicle has OnStar and you
subscribe to the OnStar services,
please refer to the OnStar Terms and
Conditions for information on data
collection and use. See alsoOnStar
®
System on page 2-41in this manual
for more information.
Navigation System
If your vehicle has a navigation
system, use of the system may
result in the storage of destinations,
addresses, telephone numbers, and
other trip information. Refer to the
navigation system operating manual
for information on stored data and for
deletion instructions.
Radio Frequency
Identication (RFID)
RFID technology is used in some
vehicles for functions such as
tire pressure monitoring and ignition
system security, as well as in
connection with conveniences such
as key fobs for remote door
locking/unlocking and starting, and
in-vehicle transmitters for garage
door openers. RFID technology in
GM vehicles does not use or record
personal information or link with
any other GM system containing
personal information.
Customer Assistance Information 7-17

Cleaning
Aluminum or
Chrome-Plated Wheels . . . 5-86
Exterior Lamps/Lenses......5-85
Fabric/Carpet...................5-83
Finish Care......................5-85
Instrument Panel, Vinyl,
and Other Plastic
Surfaces......................5-84
Interior............................5-81
Leather...........................5-83
Tires...............................5-87
Underbody Maintenance....5-88
Washing Your Vehicle........5-84
Weatherstrips...................5-84
Windshield, Backglass,
and Wiper Blades..........5-86
Climate Control System.........3-22
Dual Automatic.................3-25
Outlet Adjustment.............3-30
Rear Air Conditioning and
Heating System.............3-31
Rear Air Conditioning and
Heating System,
Electronic.....................3-32
Clock, Setting......................3-73
Collision Damage Repair.......7-10
Compact Spare Tire.............5-81
Compass............................3-54Compressor Kit
Storing............................5-68
Compressor Kit,
Tire Sealant.....................5-56
Content Theft-Deterrent.........2-16
Control of a Vehicle............... 4-3
Convenience Net.................2-52
Coolant
Engine............................5-17
Engine
Temperature Gage.........3-40
Engine Temperature
Warning Light...............3-40
Cooled Seats........................ 1-6
Cooling System...................5-16
Courtesy Lamps
...................3-14
Cruise Control....................... 3-9
Cruise Control Light..............3-44
Cupholders.........................2-49
Customer Assistance
Information
Courtesy Transportation....... 7-9
Customer Assistance for
Text Telephone (TTY)
Users............................ 7-4
Customer Assistance
Offices........................... 7-5
Customer Satisfaction
Procedure...................... 7-1Customer Assistance Information
(cont.)
GM Mobility Reimbursement
Program........................ 7-5
Reporting Safety Defects
to General Motors.........7-14
Reporting Safety Defects
to the Canadian
Government..................7-14
Reporting Safety Defects
to the United States
Government..................7-14
Roadside Assistance
Program........................ 7-6
Service Publications
Ordering Information......7-15
D
Daytime Running Lamps/
Automatic Headlamp
System...........................3-13
Defensive Driving................... 4-2
Delayed Entry Lighting..........3-15
Delayed Exit Lighting............3-15
Delayed Headlamps.............3-12
Delayed Locking.................... 2-8
DIC Compass......................3-54
Disc, MP3...................3-89, 3-93
INDEX i-3

Outside
Convex Mirror..................2-34
Heated Mirrors.................2-34
Power Foldaway Mirrors....2-33
Power Mirrors..................2-32
Overheated Engine Protection
Operating Mode................5-23
Owner Checks and Services . . . 6-9
Owners, Canadian.................... ii
P
Paint, Damage.....................5-88
Parade Dimming..................3-15
Park
Shifting Into.....................2-27
Shifting Out of..................2-29
Park Aid.....................2-34, 2-37
Park Brake..........................2-27
Park Tilt Mirrors...................2-33
Parking
Assist.............................2-34
Over Things That Burn......2-29
Passenger Airbag Status
Indicator..........................3-36
Passenger Sensing System....1-55
Passing................................ 4-9PASS-Key
®III+ Electronic
Immobilizer......................2-17
PASS-Key
®III+ Electronic
Immobilizer Operation........2-18
Perchlorate Materials
Requirements, California...... 5-3
Phone
Bluetooth
®.......................3-99
Power
Door Locks........................ 2-8
Electrical System..............5-90
Liftgate............................2-11
Lumbar Controls................. 1-5
Outlet 115 Volt Alternating
Current........................3-21
Retained Accessory...........2-21
Seat................................. 1-4
Steering Fluid...................5-23
Windows.........................2-14
Privacy...............................7-16
Event Data Recorders.......7-16
Navigation System............7-17
OnStar............................7-17
Radio Frequency
Identication.................7-17
Programmable Automatic
Door Locks........................ 2-9
R
Radio Frequency Identication
(RFID), Privacy.................7-17
Radio(s).............................3-74
Radios
Navigation/Radio System,
see Navigation Manual . . . 3-99
Rear Audio
Controller (RAC)..........3-120
Rear Seat Audio.............3-118
Reception......................3-121
Setting the Clock..............3-73
Theft-Deterrent...............3-120
Reading Lamps...................3-15
Rear Air Conditioning and
Heating System................3-31
Rear Air Conditioning and
Heating System and
Electronic Climate
Controls..........................3-32
Rear Audio
Controller (RAC).............3-120
Rear Door Security Locks....... 2-9
Rear Seat Armrest...............2-51
Rear Seat Audio (RSA).......3-118
Rear Seat Entertainment
System..........................3-109
i-8 INDEX