emergency towing GMC SAVANA 2021 Owner's Manual

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-14583543) -
2021 - crc - 7/10/20
146 Driving and Operating
that vehicle suddenly slows or stops. Always
leave enough room ahead to stop, even
with ABS.
Using ABS
Do not pump the brakes. Just hold the brake
pedal down firmly. Hearing or feeling ABS
operate is normal.
Braking in Emergencies
ABS allows steering and braking at the same
time. In many emergencies, steering can
help even more than braking.
Parking Brake
To set the parking brake:1. Hold the regular brake pedal down. 2. Firmly push the parking brake
pedal down.
3. The brake system warning light will come on, if the ignition is on. See Brake
System Warning Light 077.
If you are towing a trailer and parking on a
hill, see Driving Characteristics and Towing
Tips 0160.
To release the parking brake: 1. Hold the regular brake pedal down.
2. Pull the handle with the parking brake symbol located just above the parking
brake pedal.
3. The brake system warning light will turn off, if the ignition is on.
Caution
Driving with the parking brake on can
overheat the brake system and cause
premature wear or damage to brake
system parts. Make sure that the parking
brake is fully released and the brake
warning light is off before driving. Driving with the parking brake applied will
cause a warning chime to sound and a
Driver Information Center (DIC) message
may display. Release the parking brake or
stop the vehicle.
Brake Assist
Brake Assist detects rapid brake pedal
applications due to emergency braking
situations and provides additional braking to
activate the Antilock Brake System (ABS) if
the brake pedal is not pushed hard enough
to activate ABS normally. Minor noise, brake
pedal pulsation, and/or pedal movement
during this time may occur. Continue to
apply the brake pedal as the driving
situation dictates. Brake Assist disengages
when the brake pedal is released.
Hill Start Assist (HSA)
{Warning
Do not rely on the HSA feature. HSA does
not replace the need to pay attention
and drive safely. You may not hear or
feel alerts or warnings provided by this
system. Failure to use proper care when
(Continued)

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-14583543) -
2021 - crc - 7/10/20
Driving and Operating 161
.State laws may require the use of
extended side view mirrors. Even if not
required, you should install extended side
view mirrors if your visibility is limited or
restricted while towing.
.Do not tow a trailer during the first
800 km (500 mi) of vehicle use to prevent
damage to the engine, axle, or other
parts.
.It is recommended to perform the first oil
change before heavy towing.
.During the first 800 km (500 mi) of trailer
towing, do not drive over 80 km/h
(50 mph) and do not make starts at full
throttle.
.Vehicles can tow in D (Drive). Tow/Haul
Mode is recommended for heavier trailers.
SeeTow/Haul Mode 0145. If the
transmission downshifts too often, a
lower gear may be selected using Manual
Mode. See Manual Mode 0144.
If equipped, the following driver assistance
features should be turned off when towing
a trailer:
.Adaptive Cruise Control (ACC)
.Super Cruise Control
.Lane Keep Assist (LKA)
.Park Assist
.Automatic Parking Assist (APA)
.Reverse Automatic Braking (RAB)
If equipped, the following driver assistance
features should be turned to alert or off
when towing a trailer:
.Automatic Emergency Braking (AEB)
.Intelligent Brake Assist (IBA)
.Front Pedestrian Braking (FPB)
If equipped with Lane Change Alert (LCA),
the LCA detection zones that extend back
from the side of the vehicle do not move
further back when a trailer is towed. Use
caution while changing lanes when towing a
trailer.
If equipped with Rear Cross Traffic Alert
(RCTA), use caution while backing up when
towing a trailer, as the RCTA detection zones
that extend out from the back of the vehicle
do not move further back when a trailer is
towed.
{Warning
To prevent serious injury or death from
carbon monoxide (CO), when towing a
trailer: (Continued)
Warning (Continued)
.Do not drive with the liftgate, trunk/
hatch, or rear-most window open.
.Fully open the air outlets on or under
the instrument panel.
.Adjust the climate control system to a
setting that brings in only outside air.
See“Climate Control Systems” in the
Index.
For more information about carbon
monoxide, see Engine Exhaust 0141.
Towing a trailer requires experience. The
combination of the vehicle and trailer is
longer and not as responsive as the vehicle
itself. Get used to the handling and braking
of the combination by driving on a level
road surface before driving on public roads.
The trailer structure, the tires, and the
brakes must be all be rated to carry the
intended cargo. Inadequate trailer
equipment can cause the combination to
operate in an unexpected or unsafe manner.
Before driving, inspect all trailer hitch parts
and attachments, safety chains, electrical
connectors, lamps, tires, and mirrors. See
Towing Equipment 0172. If the trailer has
electric brakes, start the combination

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-14583543) -
2021 - crc - 7/10/20
266 Customer Information
Services Provided
.Emergency Fuel Delivery:Delivery of
enough fuel for the vehicle to get to the
nearest service station.
.Lock-Out Service: Service to unlock the
vehicle if you are locked out. A remote
unlock may be available if you have
OnStar. For security reasons, the driver
must present identification before this
service is given.
.Emergency Tow from a Public Road or
Highway: Tow to the nearest GMC dealer
for warranty service, or if the vehicle was
in a crash and cannot be driven.
Assistance is not given when the vehicle
is stuck in the sand, mud, or snow.
.Flat Tire Change: Service to change a flat
tire with the spare tire. The spare tire,
if equipped, must be in good condition
and properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not covered
by the warranty.
.Battery Jump Start: Service to jump start
a dead battery.
.Trip Interruption Benefits and Assistance:
If your trip is interrupted due to a
warranty event, incidental expenses may
be reimbursed within the Powertrain warranty period. Items considered are
reasonable and customary hotel, meals,
rental car, or a vehicle being delivered
back to the customer, up to 500 miles.
Services Not Included in Roadside
Assistance
.Impound towing caused by violation of
any laws
.Legal fines
.Mounting, dismounting, or changing of
snow tires, chains, or other traction
devices
Service is not provided if a vehicle is in an
area that is not accessible to the service
vehicle or is not a regularly traveled or
maintained public road, which includes ice
and winter roads. Off-road use is not
covered.
Services Specific to Canadian-Purchased
Vehicles
.Fuel Delivery: Reimbursement is up to 7 L.
Diesel fuel delivery may be restricted.
Propane and other fuels are not provided
through this service.
.Lock-Out Service: Vehicle registration is
required.
.Trip Interruption Benefits and Assistance:
Must be over 150 km from where your
trip was started to qualify.
Pre-authorization, original detailed
receipts, and a copy of the repair orders
are required. Once authorization has been
received, the Roadside Assistance advisor
will help to make arrangements and
explain how to receive payment.
.Alternative Service: If assistance cannot
be provided right away, the Roadside
Assistance advisor may give permission to
get local emergency road service. You will
receive payment, up to $100, after
sending the original receipt to Roadside
Assistance. Mechanical failures may be
covered, however any cost for parts and
labor for repairs not covered by the
warranty are the owner’s responsibility.
Scheduling Service Appointments
When the vehicle requires warranty service,
contact your dealer and request an
appointment. By scheduling a service
appointment and advising the service
consultant of your transportation needs,
your dealer can help minimize your
inconvenience.

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-14583543) -
2021 - crc - 7/10/20
Customer Information 269
If a Crash Occurs
If there has been an injury, call emergency
services for help. Do not leave the scene of
a crash until all matters have been taken
care of. Move the vehicle only if its position
puts you in danger, or you are instructed to
move it by a police officer.
Give only the necessary information to
police and other parties involved in the
crash.
For emergency towing seeRoadside
Assistance Program 0265.
Gather the following information:
.Driver name, address, and telephone
number
.Driver license number
.Owner name, address, and telephone
number
.Vehicle license plate number
.Vehicle make, model, and model year
.Vehicle Identification Number (VIN)
.Insurance company and policy number
.General description of the damage to the
other vehicle Choose a reputable repair facility that uses
quality replacement parts. See
“Collision
Parts” earlier in this section.
If the airbag has inflated, see What Will You
See after an Airbag Inflates? 041.
Managing the Vehicle Damage Repair
Process
In the event that the vehicle requires
damage repairs, GM recommends that you
take an active role in its repair. If you have
a pre-determined repair facility of choice,
take the vehicle there, or have it towed
there. Specify to the facility that any
required replacement collision parts be
original equipment parts, either new
Genuine GM parts or recycled original GM
parts. Remember, recycled parts will not be
covered by the GM vehicle warranty.
Insurance pays the bill for the repair, but
you must live with the repair. Depending on
your policy limits, your insurance company
may initially value the repair using
aftermarket parts. Discuss this with the
repair professional, and insist on Genuine
GM parts. Remember, if the vehicle is
leased, you may be obligated to have the vehicle repaired with Genuine GM parts,
even if your insurance coverage does not
pay the full cost.
If another party's insurance company is
paying for the repairs, you are not obligated
to accept a repair valuation based on that
insurance company's collision policy repair
limits, as you have no contractual limits
with that company. In such cases, you can
have control of the repair and parts choices
as long as the cost stays within reasonable
limits.
Publication Ordering Information
Service Manuals
Service manuals have the diagnosis and
repair information on the engine,
transmission, axle, suspension, brakes,
electrical system, steering system, body, etc.
Customer Literature
Owner’s manuals are written specifically for
owners and are intended to provide basic
operational information about the vehicle.
The owner’s manual includes the
Maintenance Schedule for all models.

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-14583543) -
2021 - crc - 7/10/20
Index 283
CompartmentsStorage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Compass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Connected Services Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . 279
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280
Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278
Connections Connected Services . . . . . . . . . . . . . . . . . . . . 279
Control Traction and Electronic Stability . . . . . . . 147
Control of a Vehicle . . . . . . . . . . . . . . . . . . . . . . 127
Convex Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Coolant Engine Temperature Gauge . . . . . . . . . . . . . 73
Cooling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119, 122
Cooling System . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Courtesy Transportation Program . . . . . . . . 267
Cruise Control . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Customer Assistance . . . . . . . . . . . . . . . . . . . . . 264
Offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264
Text Telephone (TTY) Users . . . . . . . . . . . . 264
Customer Information Publications Ordering Information . . . . . 269
Customer Satisfaction Procedure . . . . . . . . . 262
Cybersecurity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271D
Damage Repair, Collision . . . . . . . . . . . . . . . . . 268
Danger, Warning, and Caution . . . . . . . . . . . . . .2
Data Collection Infotainment System . . . . . . . . . . . . . . . . . . 272
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272
Data Recorders, Event . . . . . . . . . . . . . . . . . . . 272
Daytime Running Lamps (DRL) . . . . . . . . . . . . .91
Defensive Driving . . . . . . . . . . . . . . . . . . . . . . . . 126
Delayed Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Devices Auxiliary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Diagnostics Connected Services . . . . . . . . . . . . . . . . . . . . 280
Distracted Driving . . . . . . . . . . . . . . . . . . . . . . . . 126
Dome Lamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Door Cargo Door Relocking . . . . . . . . . . . . . . . . . . . . 11
Delayed Locking . . . . . . . . . . . . . . . . . . . . . . . . . 12
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Power Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Rear Doors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Sliding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Drive Belt Routing, Engine . . . . . . . . . . . . . . . 261
Driver Assistance Systems . . . . . . . . . . . . . . . 150
Driver Information Center (DIC) . . . . . . . . . . . .81 Driving
Better Fuel Economy . . . . . . . . . . . . . . . . . . . 126
Characteristics and Towing Tips . . . . . . . . 160
Defensive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Hill and Mountain Roads . . . . . . . . . . . . . . 129
If the Vehicle is Stuck . . . . . . . . . . . . . . . . . . 131
Impaired . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Loss of Control . . . . . . . . . . . . . . . . . . . . . . . . 128
Off-Road Recovery . . . . . . . . . . . . . . . . . . . . . 128
Vehicle Load Limits . . . . . . . . . . . . . . . . . . . . . 131
Wet Roads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Winter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
E
Electrical Equipment, Add-On . . . . . . . . . . . . 176
Electrical SystemEngine Compartment Fuse Block . . . . . . . 206
Floor Console Fuse Block . . . . . . . . . . . . . . . 209
Fuses and Circuit Breakers . . . . . . . . . . . . . 205
Overload . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
Emergency
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274
Engine Air Cleaner/Filter . . . . . . . . . . . . . . . . . . . . . . 189
Check Light (Malfunction Indicator) . . . . . 76
Compartment Overview . . . . . . . . . . . . . . . . 180
Coolant Heater . . . . . . . . . . . . . . . . . . . . . . . . 138
Coolant Temperature Gauge . . . . . . . . . . . . 73

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-14583543) -
2021 - crc - 7/10/20
Index 287
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272
OnStar Additional Information . . . . . . . . . . . 274
OnStar Emergency . . . . . . . . . . . . . . . . . . . . . . . 274
OnStar Overview . . . . . . . . . . . . . . . . . . . . . . . . . 273
OnStar Security . . . . . . . . . . . . . . . . . . . . . . . . . . 274
OnStar System . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
OperationInfotainment System . . . . . . . . . . . . . . . . . . 100
Outlets Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Overheating, Engine . . . . . . . . . . . . . . . . . . . . . 194
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97, 99
Instrument Panel . . . . . . . . . . . . . . . . . . . . . . . . 4
P
ParkShifting Into . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Shifting Out of . . . . . . . . . . . . . . . . . . . . . . . . 140
Park Assist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Parking Brake . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Brake and P (Park) Mechanism
Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
Over Things That Burn . . . . . . . . . . . . . . . . . . 141
Perchlorate Materials Requirements, California . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .178
Personalization Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 Phone
Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Power Door Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Outlets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Protection, Battery . . . . . . . . . . . . . . . . . . . . . . 95
Retained Accessory (RAP) . . . . . . . . . . . . . . 138
Seat Adjustment . . . . . . . . . . . . . . . . . . . . . . . . 23
Steering Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Pregnancy, Using Seat Belts . . . . . . . . . . . . . . .35
Privacy Vehicle Data Recording . . . . . . . . . . . . . . . . . 271
Program Courtesy Transportation . . . . . . . . . . . . . . . 267
Prohibited Fuels . . . . . . . . . . . . . . . . . . . . . . . . . .158
Proposition 65 Warning, California . . . . . . . . . . . . . . . . . . . . .178, 198, 236, Back Cover
Publication Ordering Information . . . . . . . . 269
R
Radio Frequency Statement . . . . . . . . . . . . . . 270
Radio Reception . . . . . . . . . . . . . . . . . . . . . . . . . 103
Radios
AM-FM Radio . . . . . . . . . . . . . . . . . . . . . . . . . . 101 Radios (cont'd)
Satellite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Reading Lamps . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Rear Axle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199 Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Rear Climate Control System . . . . . . . . . . . . . 122
Rear Doors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Rear Heating System . . . . . . . . . . . . . . . . . . . . . 121
Rear Seats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Rear Vision Camera (RVC) . . . . . . . . . . . . . . . . . 152
Rear Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Rearview Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . .19
Reclining Seatbacks . . . . . . . . . . . . . . . . . . . . . . . .23
Recommended Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Recommended Fluids and Lubricants . . . . . 255
Records
Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . 257
Recreational Vehicle Towing . . . . . . . . . . . . . 239
Reimbursement Program, GM Mobility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265
Remote Keyless Entry (RKE) System . . . . . . . 8
Remote Vehicle Start . . . . . . . . . . . . . . . . . . . . . 10
Replacement Parts Airbags . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . 256
Replacing Airbag System . . . . . . . . . . . . . . . . . . 45