phone GMC SIERRA 1995 Owners Manual

Q: Is there anything I might add to the front of the vehicle that could
keep the air bag from working properly?
A: Yes. If you add things that change your vehicle's frame, bumper
system. front end sheet metal or height. they may keep the air
bag
system f'rom working properly. Also. the air bag system may not work
properly
if you relocate any of the air bag sensors. If you have any
question about this, you should contact Customer Assistance before
you modify your vehicle. (The phone numbers and addresses for
Customer Assistance are
in Step Two of the Customer Satisfaction
Procedure
in this manual. See "Customer Satistiaction Procedure" in
the Index.)
Safety Belt Use During Pregnancy
Safety belts work for everyone, including pregnant women. Like all
occupants. they are more likely to be seriously injured if they don't wear
safety belts.
A pregnant woman should wear a lap-shoulder belt. and the lap portion
should be worn
as low as possible throughout the pregnancy.
The best way
to protect the fetus is to protect the mother. When a safety belt
is worn properly, it's more likely that the fetus won't be hurt
in a crash. For
pregnant women, as for anyone, the key
to making safety belts effective is
wearing them properly.
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NOTICE:
Holding a cigarette lighter in with your hand while it is heating
can make it overload, damaging the lighter and the heating
element.
Just push the lighter all the way in and let go. When it’s
done, it will pop back by itself.
L
To remove the front ashtray, pull on the front of the ashtray insert. Then
slide the insert
out of the ashtray door.
You may also have two auxiliary power outlets next to the cigarette lighter.
Use these outlets to power mobile telephones
or other de\:ices designed to
operate with vehicle electrical systems.
To use a rear ashtray.
if you have them. pull
at the top of the
ashtray door to flip the
door open.
To remove a rear ashtray. if you have them, press down on the inside tabs
and open the door
fully.
NOTICE:
If you store paper or other things that burn in your ashtrays,
they could be set
on fire by cigarettes or other smoking
materials. That could cause
a fire and possibly damage your
vehicle.
Do not store papers and other things that burn in your
ashtrays
Storage Compartments
Your vehicle has a variety of storage compartments designed to store small
items.
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Be aware that hearing damage from loud noise is almost undetectable until
it is
too late. Your hearing can adapt to higher volumes of sound. Sound that
seems normal can be loud and harmful to your hearing. Take precautions by
adjusting the volume control on your radio to a safe sound level before your
hearing adapts
to it.
To help avoid hearing loss or damage:
1. Adjust the volume control to the lowest setting.
2. Increase volume slowly until you hear comfortably and clearly.
NOTICE:
Before you add any sound equipment to your vehicle - like a
tape player, CB radio, mobile telephone or two-way radio - be
sure you can add what you want.
If you can, it’s very important
to do it properly. Added sound equipment may interfere with th\
e operation
of your vehicle’s engine, Delcoa radio or other
systems, and even damage them. And, your vehicle’s systems
may interfere with the operation of sound equipment that has
been added improperly.
So, before adding sound equipment, check with your dealer and
be sure to check Federal rules covering mobile radio and
telephone units.
Care of Your Cassette Player and Tapes
A tape player that is not cleaned regularly is subject to reduced sound
quality, ruining the cassette, or damaging the mechanism. Tape cassettes that
are not properly stored
in their plastic cases away from contaminants, direct
sunlight, and extreme heat may not operate properly and could cause
premature failure of the tape player.
Your tape player should be cleaned with every
50 hours of use to provide
optimum performance. Your radio may display “Cln” (Clean)
to indicate
that you have used your tape player for
50 hours without re-setting the tape
clean timer. If
you notice a reduction in sound quality, regardless of when
the tape player was last cleaned, try playing a different cassette to see if the
tape or tape player is at fault. If the second cassette results in
no
improvement in sound quality, try cleaning the tape player.
Proper tape player cleaning should be done with a scrubbing action,
non-abrasive cleaning cassette. This
is a wet-type cleaning system that uses
a cleaning cassette with pads which scrub the tape head as the hubs of the
cleaner cassette turn.
To properly clean your tape player, follow instructions
with
the cleaning cassette. If you use this type of cleaner, the radio may
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Hydroplaning doesn’t happen often. But it can if your tires haven’t much
tread or
if the pressure in one or more is low. It can happen if a lot of water
is standing on
the road. If you can see reflections from trees, telephone
poles, or other vehicles, and raindrops “dimple” the water’s surface, there
could be hydroplaning.
Hydroplaning usually happens at higher speeds. There just isn’t
a hard and
fast rule about hydroplaning. The best advice is
to slow down when it is
raining.
Some Other Rainy Weather Tips
Turn on your low-beam headlights - not just your parking lights - to
help make
you more visible to others.
Besides slowing down, allow some extra following distance. And be
especially careful when you pass another vehicle. Allow yourself more
clear room ahead, and be prepared to have your view restricted by road
spray.
Have good tires with proper tread depth. (See “Tires” in the Index.)
City Driving
One of the biggest problems with city streets is the amount of traffic on
them. You’ll want
to watch out for what the other drivers are doing and pay
attention to traffic signals.
Here
are ways to increase your safety in city driving:
0 Know the best way to get to where you are going. Get a city map and
plan your trip into an unknown part of the city just as you would for a
cross-country trip.
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STEP TWO - If after contacting a member of dealership management, it
appears your concern cannot be resolved by the dealership without further
help, contact the GMC Truck Consumer Relations Manager by calling
1 -800-GMC-TRUCK ( 1-800462-8782, Customer Assistance prompt.) In
Canada, contact GM of Canada Customer Assistance Center
in Oshawa by
calling 1-800-263-3777 (English) or 1-800-263-7854 (French).
In Mexico, call (525) 254-3777.
In Puerto Rico, call 1-800-496-9992
(English) or 1-800-496-9993 (Spanish). In the
U.S. Virgin Islands, call
1-800-496-9994. In other overseas locations, contact GM North American
Export Sales in Canada by calling 1-905-644-4
1 12.
For prompt assistance, please have the following information available to
give the Customer Assistance Representative:
0 Your name, address, home and business telephone numbers
Vehicle Identification Number (This is available from the vehicle
registration or title,
or the plate at the left top of the instrument panel
and visible through the windshield.)
0 Dealership name and location
0 Vehicle delivery date and present mileage
0 Nature of concern
We encourage you to call the toll free number listed previously
in order to
give your inquiry prompt attention. However,
if you wish to write GMC
Truck, write
to:
GMC Truck Customer Assistance
3
I E. Judson Street 1607-04
Pontiac, MI 48342-2230
Refer
to your Warranty and Owner Assistance Information booklet for
addresses
of Canadian and GM Overseas offices.
When contacting
GMC Truck, please remember that your concern will
likely be resolved
in the dealership, using the dealership’s facilities,
equipment and personnel. That is why we suggest you follow Step One first
if you have a concern.
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Customer Assistance for the Hearing or
Speech Impaired (TDD)
To assist customers who have hearing difficulties, GMC Truck has installed
special TDD (Telecommunication Devices for the Deaf) equipment at its
Customer Assistance Center. Any hearing or speech impaired customer who
has access
to a TDD or a conventional teletypewriter (TTY) can
communicate with
GMC Truck by dialing: In the United States.
1-800-GMC-TKTD
( 1-800-462-8583). (TDD users in Canada can dial
I-800-263-3830.)
GM Participation in BBB AUTO LINE -
Alternative Dispute Resolution Program *
$'This program may not be available in all states, depending on state law.
Canadian owners refer to your Warranty and Owner Assistance Information
booklet. General Motors reserves the right to change eligibility limitations
and/or to discontinue its participation
in this program.
Both GMC Truck and your GMC Truck dealer are committed to making
sure you are completely satisfied with your new vehicle. Our experience has
shown that, if
a situation arises where you feel your concern has not been
adequately addressed, the Customer Satisfaction Procedure described earlier
in this section is very successful.
There may be instance.s where an impartial third-party can assist
in arriving
at
a solution to a disagreement regarding vehicle repairs or interpretation of
the New Vehicle Limited Warranty. To assist in resolving these
disagreements, GMC Truck voluntarily participates
in BBB AUTO LINE.
BBB AUTO LINE is an out-of-court program administered by the Better
Business Bureau system
to settle disputes between customers and
automobile manufacturers. This program is available free of charge to
customers who currently own or lease
a GM vehicle.
If
you are not satisfied after following the Customer Satisfaction Procedure,
you may contact the BBB using the toll-free telephone number, or write
them at the following address:
BBB AUTO
LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite 800 Arlington,
VA 22203
Telephone: 1-800-955-5
100
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REPORTING SAFETY DEFECTS TO THE
CANADIAN GOVERNMENT
If you live in Canada, and you believe that your vehicle has a safety defect,
you should immediately notify Transport Canada, in addition
to notifying
General Motors of Canada Limited.
You may write to:
Transport Canada
Box 8880
Ottawa, Ontario K1 G 352.
REPORTING SAFETY DEFECTS TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada) in a situation like
this, we certainly hope
you’ll notify us. Please call us at
1-800-GMC-TRUCK (1-800-462-8782), or write:
GMC Truck Consumer Relations
3
1 E. Judson Street 1607-04
Pontiac, MI 48342-2230
In Canada, please call
us at 1-800-263-3777 (English) or 1-800-263-7854
(French). Or, write:
General Motors of Canada Limited
Customer Assistance Center
1908 Colonel Sam Drive
Oshawa, Ontario
LlH 8P7
Roadside Assistance
GMC Truck’s Roadside Assistance provides stranded owners with
over-the-phone roadside repairs, location of the nearest GMC Truck dealer,
or the following special services:
Flat Tire Change: Installation of spare tire will be covered at no charge
(customer
is responsible for repair or replacement of tire).
Fuel Delivery: Delivery of enough fuel for the customer to get to the
nearest service station (up to $4.00).
Jump Start: No-start situations which require a battery jump start will be
covered at
no charge.
Lock Out: Replacement keys or locksmith service will be covered at no
charge if you are unable to gain entry into your vehicle. Delivery of the
replacement key will be covered at no charge within a 10-mile radius.
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Emergency Towing Service: Towing to the nearest GMC Truck dealer for
warranty related disablements.
The Roadside Assistance services listed above are available to retail and
retail lease customers operating
1995 light duty GMC trucks for a period of
36 months or 36,000 miles. All services must be pre-arranged by GMC
Truck Roadside Assistance.
Note: Over-the-phone assistance, such as providing the name of the closest
dealer or minor technical advice, etc. is available
to all owner/operators of
GMC Truck vehicles, regardless of vehicle or mileage.
Just dial GMC Truck Roadside Assistance at 1-800-GMC TRUCK
(1-800-462-8782, Roadside Assistance prompt) to reach a qualified
representative who can assist
you.
Your Roadside Assistance representative will ask for the following
information when your call
is received:
0 Vehicle Identification Number (VIN).
0 Name and Home Address.
0 Telephone number and location from which you are calling.
0 Location, license plate number and color of your GMC truck.
Mileage of vehicle and description of problem.
Roadside Assistance is available
24 hours a day, seven days a week,
365 days a year, including weekends and holidays. Should you have any
questions about Roadside Assistance, call the GMC Truck Roadside
Assistance center or contact your dealer.
Roadside Assistance is not part of or included in the coverage provided by
the New Vehicle Limited Warranty. GMC Truck reserves the right to make
any changes or discontinue the Roadside Assistance program at any time
without notification.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive Roadside Assistance
program accessible from anywhere in Canada or the U.S.A. Please refer
to
the separate brochure provided by the dealer or call 1-800-268-6800 for
emergency services.
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Service and Owner Publications
Service manuals, service bulletins, owner’s manuals and other service
literature are available for purchase for all current and many past model
General Motors vehicles.
Toll-free telephone numbers for ordering information:
United States
......... 1-800-551-4123
Canada .............. 1-800-668-5539
Service Manuals
Service manuals contain diagnosis and repair information for all chassis and
body systems. They may be useful for owners who wish to get a greater
understanding of their vehicle. They are
also useful for owners with the
appropriate skill level or training who wish to perform “do-it-yourself’
service. These are authentic General Motors’ service manuals meant for
professional, qualified technicians.
Service Bulletins
Service bulletins covering various subjects are regularly sent to all General
Motors dealerships. GM monitors product performance
in the field. When
service methods are found which promote better service on GM vehicles,
bulletins are created
to help the technician perform better service. Service
bulletins may involve any number
of vehicles. Some will describe
inexpensive service; others will describe expensive service. Some will
advise of new or unexpected conditions, and others may help avoid
future
costly repairs, Service bulletins are meant for qualified technicians. In some
cases they refer to service manuals, specialized tools, equipment and safety
procedures necessary to service the vehicle. Since these bulletins are issued
throughout the model year and beyond, an index is required and published
quarterly
to help identify specific bulletins. Subscriptions are available. You
can order an index at the toll-free numbers listed previously, or ask a GM
dealer
to see an index or individual bulletin.
Owner Publications
Owner’s manuals, warranty folders and various owner assistance booklets
provide owners with general operation and maintenance information.
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