phone GMC TERRAIN 2010 Service Manual

Driving and Operating 8-57
{WARNING
Fuel can spray out on you if you
open the fuel cap too quickly.
If you spill fuel and then
something ignites it, you could
be badly burned. This spray can
happen if the tank is nearly full,
and is more likely in hot weather.
Open the fuel cap slowly and wait
for any hiss noise to stop. Then
unscrew the cap all the way.
Do not top off or overfill the tank and
wait a few seconds before removing
the nozzle. Clean fuel from painted
surfaces as soon as possible. See
Exterior Care on page 9‑85.
{WARNING
If a fire starts while you are
refueling, do not remove the
nozzle. Shut off the flow of fuel by
shutting off the pump or by
notifying the station attendant.
Leave the area immediately. Notice:
If a new fuel cap is
needed, be sure to get the right
type of cap from your dealer/
retailer. The wrong type fuel cap
might not fit properly, might
cause the malfunction indicator
lamp to light, and could damage
the fuel tank and emissions
system. See Malfunction Indicator
Lamp on page 4‑17.
Filling a Portable Fuel
Container
{WARNING
Never fill a portable fuel container
while it is in the vehicle. Static
electricity discharge from the
container can ignite the fuel
vapor. You can be badly burned
(Continued)
WARNING (Continued)
and the vehicle damaged if this
occurs. To help avoid injury to
you and others:
.Dispense fuel only into
approved containers.
.Do not fill a container while it
is inside a vehicle, in a
vehicle's trunk, pickup bed,
or on any surface other than
the ground.
.Bring the fill nozzle in contact
with the inside of the fill
opening before operating the
nozzle. Contact should be
maintained until the filling is
complete.
.Do not smoke while
pumping fuel.
.Do not use a cellular phone
while pumping fuel.

Customer Information 12-1
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . 12-1
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . 12-3
Customer Assistance for Text Telephone (TTY) Users . . . . . 12-4
Online Owner Center . . . . . . . . 12-4
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 12-5
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 12-6
Scheduling Service Appointments . . . . . . . . . . . . . . 12-8
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 12-8
Collision Damage Repair . . . 12-10
Service Publications Ordering Information . . . . . . 12-12
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . 12-13
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . 12-14
Reporting Safety Defects to General Motors . . . . . . . . . . . 12-14
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . 12-15
Event Data Recorders . . . . . . 12-15
OnStar
®. . . . . . . . . . . . . . . . . . . . 12-16
Navigation System . . . . . . . . . 12-16
Radio Frequency Identification (RFID) . . . . . . . 12-16
Radio Frequency Statement . . . . . . . . . . . . . . . . . 12-16
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
GMC. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by the dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE: Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service or
parts manager, contact the owner of
the dealership or the general
manager.

12-2 Customer Information
STEP TWO:If after contacting a
member of dealership management,
it appears your concern cannot
be resolved by the dealership
without further help, in the U.S.,
call the GMC Consumer Relations
Manager at 1-800-GMC-8782
(1-800-462-8782, Customer
Assistance prompt). In Canada,
call General Motors of Canada
Customer Communication at
1-800-263-3777 (English) or
1-800-263-7854 (French).
We encourage you to call the
toll-free number in order to give your
inquiry prompt attention. Have the
following information available to
give the Customer Assistance
Representative:
.Vehicle Identification Number
(VIN). This is available from the
vehicle registration or title, or the
plate at the top left of the
instrument panel and visible
through the windshield.
.Dealership name and location.
.Vehicle delivery date and
present mileage.
When contacting GMC, remember
that your concern will likely be
resolved at a dealer's facility. That is
why we suggest following Step One
first.
STEP THREE —U.S. Owners:
Both General Motors and your
dealer are committed to making
sure you are completely satisfied
with your new vehicle. However,
if you continue to remain unsatisfied
after following the procedure
outlined in Steps One and Two, you
can file with the Better Business
Bureau (BBB) Auto Line Program to
enforce your rights.
The BBB Auto Line Program is an
out of court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal dispute resolution program prior to
filling out a court action, use of the
program is free of charge and your
case will generally be heard within
40 days. If you do not agree with the
decision given in your case, you
may reject it and proceed with any
other venue for relief available
to you.
You may contact the BBB Auto Line
Program using the toll-free
telephone number or write them at
the following address:
BBB Auto Line Program
Council of Better Business
Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
dr.bbb.org/goauto
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. General Motors reserves

Customer Information 12-3
the right to change eligibility
limitations and/or discontinue its
participation in this program.
STEP THREE—Canadian
Owners: In the event that you do
not feel your concerns have been
addressed after following the
procedure outlined in Steps One
and Two, General Motors of Canada
Limited wants you to be aware of its
participation in a no-charge
Mediation/Arbitration Program.
General Motors of Canada Limited
has committed to binding arbitration
of owner disputes involving
factory-related vehicle service
claims. The program provides for
the review of the facts involved by
an impartial third party arbiter, and
may include an informal hearing
before the arbiter. The program is
designed so that the entire dispute
settlement process, from the time
you file your complaint to the final
decision, should be completed in
approximately 70 days. We believe our impartial program offers
advantages over courts in most
jurisdictions because it is informal,
quick, and free of charge.
For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call
the General Motors Customer
Communication Centre,
1-800-263-3777 (English),
1-800-263-7854 (French),
or write to:
Mediation/Arbitration Program
c/o Customer Communication
Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Telephone: 1-800-955-5100
Your inquiry should be accompanied
by the Vehicle Identification
Number (VIN).Customer Assistance
Offices
GMC encourages customers to call
the toll-free number for assistance.
However, if a customer wishes to
write or e-mail GMC, the letter
should be addressed to:
United States
GMC Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
www.GMC.com
1-800-GMC-8782 (462-8782)
1-800-GMC-8583 (462-8583) (For
Text Telephone devices (TTYs))
Roadside Assistance:
1-800-GMC-8782 (462-8782)
From Puerto Rico
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
U.S. Virgin Islands:
1-800-496-9994

12-4 Customer Information
Canada
General Motors of Canada Limited
Customer Communication Centre,
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gmcanada.com
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800
All Overseas Locations
Please contact the local General
Motors Business Unit.
Mexico, Central America and
Caribbean Islands/Countries
(Except Puerto Rico and U.S.
Virgin Islands)
General Motors de Mexico, S. de
R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use the Text Telephones
(TTYs), GMC has TTY equipment
available at its Customer Assistance
Center. Any TTY user can
communicate with GMC by dialing:
1-800-GMC-8583 (462-8583).
(TTY users in Canada can dial
1-800-263-3830.)
Online Owner Center
Online Owner Center (U.S.)—
www.gmownercenter.com/gmc
Information and services
customized for your specific
vehicle —all in one convenient
place.
.Digital owner manual, warranty
information, and more
.Online service and maintenance
records
.Find GMC dealers for service
nationwide
.Exclusive privileges and offers
.Recall notices for your specific
vehicle
.OnStar®and GM Cardmember
Services Earnings summaries

Customer Information 12-5
Other Helpful Links:
GMC—www.gmc.com
GMC Merchandise —
www.gmccollection.com
Help Center —www.gmc.com/
helpcenter
.FAQ
.Contact Us
My GM Canada
(Canada) —www.gm.ca
My GM Canada is a
password-protected section of
www.gm.ca where you can save
information on GM vehicles, get
personalized offers, and use handy
tools and forms with greater ease. Here are a few of the valuable tools
and services you will have
access to:
.My Showroom: Find and save
information on vehicles and
current offers in your area.
.My Dealers/Retailers: Save
details such as address and
phone number for each of your
preferred GM dealers/retailers.
.My Driveway: Access quick links
to parts and service estimates,
check trade-in values,
or schedule a service
appointment by adding the
vehicles you own to your
driveway profile.
.My Preferences: Manage your
profile and use tools and forms
with greater ease.
To sign up, visit the My GM Canada
section within www.gm.ca.
GM Mobility
Reimbursement Program
This program, available to qualified
applicants, can reimburse you up to
$1,000 of the cost of eligible
aftermarket adaptive equipment
required for your vehicle, such as
hand controls or a wheelchair/
scooter lift.
The offer is available for a very
limited period of time from the date
of vehicle purchase/lease. For
more details, or to determine
your vehicle's eligibility, visit
gmmobility.com or call the GM
Mobility Assistance Center at
1-800-323-9935. Text telephone
(TTY) users, call 1-800-833-9935.

12-6 Customer Information
General Motors of Canada also
has a Mobility Program. Call
1-800-GM-DRIVE (463-7483) for
details. TTY users call
1-800-263-3830.
Roadside Assistance
Program
For U.S. purchased vehicles, call
1‐800‐GMC-8782 (1‐800‐462‐8782);
(Text telephone (TTY):
1‐888‐889‐2438).
For Canadian purchased vehicles,
call1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready:
.Your name, home address, and
home telephone number
.Telephone number of your
location
.Location of the vehicle
.Model, year, color, and license
plate number of the vehicle
.Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle
.Description of the problem
Coverage
Services are provided up to
5 years/100,000 miles (160 000 km),
whichever comes first.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
GMC and General Motors of
Canada Limited reserve the right to
make any changes or discontinue
the Roadside Assistance program at
any time without notification. GMC and General Motors of
Canada Limited reserve the right to
limit services or payment to an
owner or driver if they decide the
claims are made too often, or the
same type of claim is made many
times.
Services Provided
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
.Lock‐Out Service:
Service is
provided to unlock the vehicle if
you are locked out. A remote
unlock may be available if you
have OnStar
®. For security
reasons, the driver must present
identification before this service
is given.

Customer Information 12-11
Insuring Your Vehicle
Protect your investment in your GM
vehicle with comprehensive and
collision insurance coverage. There
are significant differences in the
quality of coverage afforded by
various insurance policy terms.
Many insurance policies provide
reduced protection to your GM
vehicle by limiting compensation for
damage repairs by using
aftermarket collision parts. Some
insurance companies will not
specify aftermarket collision parts.
When purchasing insurance, we
recommend that you assure your
vehicle will be repaired with GM
original equipment collision parts.
If such insurance coverage is not
available from your current
insurance carrier, consider switching
to another insurance carrier.If your vehicle is leased, the leasing
company may require you to have
insurance that assures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacement
parts. Read your lease carefully, as
you may be charged at the end of
your lease for poor quality repairs.
If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance Program
on
page 12‑6. Gather the following information:
.Driver's name, address, phone
number
.Driver's license number
.Owner's name, address, phone
number
.Vehicle license plate
.Vehicle make, model and
model year
.Vehicle Identification
Number (VIN)
.Insurance company and policy
number
.General description of the
damage to the other vehicle
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in this
section.
If the airbag has inflated, see What
Will You See After an Airbag
Inflates? on page 2‑32.

12-16 Customer Information
GM will not access this data or
share it with others except: with the
consent of the vehicle owner or,
if the vehicle is leased, with the
consent of the lessee; in response
to an official request of police or
similar government office; as part of
GM's defense of litigation through
the discovery process; or, as
required by law. Data that GM
collects or receives may also be
used for GM research needs or may
be made available to others for
research purposes, where a need is
shown and the data is not tied to a
specific vehicle or vehicle owner.
OnStar®
If your vehicle has OnStar and you
subscribe to the OnStar services,
please refer to the OnStar Terms
and Conditions for information on
data collection and use. See also
OnStar
®Systemon page 4‑41in
this manual for more information.
Navigation System
If your vehicle has a navigation
system, use of the system may
result in the storage of destinations,
addresses, telephone numbers, and
other trip information. Refer to the
navigation system operating manual
for information on stored data and
for deletion instructions.
Radio Frequency
Identification (RFID)
RFID technology is used in some
vehicles for functions such as tire
pressure monitoring and ignition
system security, as well as in
connection with conveniences such
as key fobs for remote door locking/
unlocking and starting, and
in-vehicle transmitters for garage
door openers. RFID technology in
GM vehicles does not use or record
personal information or link with any
other GM system containing
personal information.
Radio Frequency
Statement
This vehicle has systems that
operate on a radio frequency that
comply with Part 15 of the Federal
Communications Commission (FCC)
Rules and with RSS-210/211 of
Industry Canada.
Operation is subject to the following
two conditions:
1. The device may not cause interference.
2. The device must accept any interference received, including
interference that may cause
undesired operation of the
device.
Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.

INDEX i-3
CleaningExterior Care . . . . . . . . . . . . . . . . . 9-85
Interior Care . . . . . . . . . . . . . . . . . . 9-89
Climate Control Systems . . . . . . . 7-1 Automatic . . . . . . . . . . . . . . . . . . . . . . 7-3
Clock . . . . . . . . . . . . . . . . . . . . . 4-9, 4-10
Cluster, IP . . . . . . . . . . . . . . . . . . . . . 4-12
Collision Damage Repair . . . . . 12-10
Compact Spare Tire . . . . . . . . . . . 9-76
Compass . . . . . . . . . . . . . . . . . . . . . . . 4-9
Compass Messages . . . . . . . . . . . 4-30
Control of a Vehicle . . . . . . . . . . . . . 8-4
Convenience Net . . . . . . . . . . . . . . . 3-2
Convex Mirrors . . . . . . . . . . . . . . . . 1-14
Coolant Engine . . . . . . . . . . . . . . . . . . . . . . . . 9-16
Engine Temperature
Gauge . . . . . . . . . . . . . . . . . . . . . . 4-14
Cooling System . . . . . . . . . . . . . . . . 9-15 Engine Messages . . . . . . . . . . . . 4-31
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . . . 12-8
Covers Engine . . . . . . . . . . . . . . . . . . . . . . . . . 9-9 Cruise Control . . . . . . . . . . . . . . . . . 8-44
Light . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25
Messages . . . . . . . . . . . . . . . . . . . . 4-30
Cupholders . . . . . . . . . . . . . . . . . . . . . 3-1
Customer Assistance . . . . . . . . . . 12-4 Offices . . . . . . . . . . . . . . . . . . . . . . . . 12-3
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 12-4
Customer Information Service PublicationsOrdering Information . . . . . . 12-12
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . 12-1
D
Damage Repair, Collision . . . . . 12-10
Danger, Warnings, andCautions . . . . . . . . . . . . . . . . . . . . . . . . iv
Data Recorders, Event . . . . . . . 12-15
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 5-2
Defensive Driving . . . . . . . . . . . . . . . 8-3
Devices, Auxiliary . . . . . . . 6-27, 6-30
Dome Lamps . . . . . . . . . . . . . . . . . . . 5-4 Door
Ajar Messages . . . . . . . . . . . . . . . 4-30
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Power Locks . . . . . . . . . . . . . . . . . . . 1-7
Drive Systems All-Wheel Drive . . . . . . . . . 8-38, 9-26
Driver Information
Center (DIC) . . . . . . . . . . . . . . . . . 4-25
Driving Better Fuel Economy . . . . . . . . . . 8-2
Characteristics andTowing Tips . . . . . . . . . . . . . . . . . 8-58
Defensive . . . . . . . . . . . . . . . . . . . . . . 8-3
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3
Highway Hypnosis . . . . . . . . . . . . 8-18
Hill and Mountain Roads . . . . . . 8-19
If the Vehicle is Stuck . . . . . . . . . 8-22
Loss of Control . . . . . . . . . . . . . . . . 8-7
Off-Road . . . . . . . . . . . . . . . . . . . . . . 8-7
Off-Road Recovery . . . . . . . . . . . . 8-6
Vehicle Load Limits . . . . . . . . . . . 8-22
Winter . . . . . . . . . . . . . . . . . . . . . . . . 8-20
DVD Rear Seat EntertainmentSystem . . . . . . . . . . . . . . . . . . . . . . 6-33
DVD/CD Player . . . . . . . . . . . . . . . . 6-21