service GMC TERRAIN 2019 Owner's Manual

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-12146071) - 2019 - crc - 7/27/18
ContentsIntroduction . . . . . . . . . . . . . . . . . . . . . . 2
In Brief . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Keys, Doors, and Windows . . . . . 29
Seats and Restraints . . . . . . . . . . . 57
Storage . . . . . . . . . . . . . . . . . . . . . . . 109
Instruments and Controls . . . . . . 113
Lighting . . . . . . . . . . . . . . . . . . . . . . . 161
Infotainment System . . . . . . . . . . 169
Climate Controls . . . . . . . . . . . . . . 170
Driving and Operating . . . . . . . . . 178
Vehicle Care . . . . . . . . . . . . . . . . . . 284
Service and Maintenance . . . . . 376
Technical Data . . . . . . . . . . . . . . . . 391
Customer Information . . . . . . . . . 395
Reporting Safety Defects . . . . . . 405
OnStar . . . . . . . . . . . . . . . . . . . . . . . . 409
Connected Services . . . . . . . . . . . 417
Index . . . . . . . . . . . . . . . . . . . . 421

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-12146071) - 2019 - crc - 7/27/18
2 Introduction
Introduction
The names, logos, emblems,
slogans, vehicle model names, and
vehicle body designs appearing in
this manual including, but not limited
to, GM, the GM logo, GMC, the
GMC Truck Emblem, TERRAIN, and
DENALI are trademarks and/or
service marks of General Motors
LLC, its subsidiaries, affiliates,
or licensors.
For vehicles first sold in Canada,
substitute the name“General
Motors of Canada Company” for
GMC Motor Division wherever it
appears in this manual. This manual describes features that
may or may not be on the vehicle
because of optional equipment that
was not purchased on the vehicle,
model variants, country
specifications, features/applications
that may not be available in your
region, or changes subsequent to
the printing of this owner
’s manual.
Refer to the purchase
documentation relating to your
specific vehicle to confirm the
features.
Keep this manual in the vehicle for
quick reference.
Canadian Vehicle Owners
A French language manual can be
obtained from your dealer, at
www.helminc.com, or from:
Propriétaires Canadiens
On peut obtenir un exemplaire de
ce guide en français auprès du
concessionnaire ou à l'adresse
suivante:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
USA
Using this Manual
To quickly locate information about
the vehicle, use the Index in the
back of the manual. It is an
alphabetical list of what is in the
manual and the page number where
it can be found.
Litho in U.S.A.
Part No. 84134733 B Second Printing©2018 General Motors LLC. All Rights Reserved.

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-12146071) - 2019 - crc - 7/27/18
Introduction 3
About Driving the Vehicle
As with other vehicles of this type,
failure to operate this vehicle
correctly may result in loss of
control or a crash. Be sure to read
the driving guidelines in this manual
in the section called“Driving and
Operating” and specifically Driver
Behavior 0179, Driving
Environment 0180, and Vehicle
Design 0180.
Danger, Warning, and
Caution
Warning messages found on vehicle
labels and in this manual describe
hazards and what to do to avoid or
reduce them.
{Danger
Danger indicates a hazard with a
high level of risk which will result
in serious injury or death.
{Warning
Warning indicates a hazard that
could result in injury or death.
Caution
Caution indicates a hazard that
could result in property or vehicle
damage.
A circle with a slash through it is a
safety symbol which means “Do
Not,” “Do not do this,” or“Do not let
this happen.”
Symbols
The vehicle has components and
labels that use symbols instead of
text. Symbols are shown along with
the text describing the operation or
information relating to a specific
component, control, message,
gauge, or indicator.
M: Shown when the owner ’s
manual has additional instructions
or information.
*: Shown when the service
manual has additional instructions
or information.
0: Shown when there is more
information on another page —
“see page.”
Vehicle Symbol Chart
Here are some additional symbols
that may be found on the vehicle
and what they mean. See the
features in this manual for
information.
u: Air Conditioning System
G:Air Conditioning Refrigerant Oil
9:Airbag Readiness Light

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-12146071) - 2019 - crc - 7/27/18
In Brief 13
Then immediately press and hold 1,
2, or
B(Exit) until two beeps
sound. To manually recall these
positions, press and hold 1, 2, or
B
until the saved position is reached.
When Seat Entry Memory is
enabled in vehicle personalization,
positions previously saved to
memory buttons 1 and 2 are
recalled when the ignition is
changed from off to on or ACC/
ACCESSORY.
When Seat Exit Memory is enabled
in vehicle personalization, the
feature automatically recalls the
previously saved exit position when
exiting the vehicle.
Memory adjustments may not be
available upon delivery or after
service until steps in “Saving
Memory Positions” section are
performed. See Memory Seats062.
Heated and Ventilated
Seats
If equipped, the buttons are on the
center console. To operate, the
engine must be running.
Press
Ior+, if equipped, to heat
the driver or passenger
seatback only.
Press
Jorzto heat the driver or
passenger cushion and seatback. Press
Cor{, if equipped, to
ventilate the driver or passenger
seat. A ventilated seat has a fan
that pulls air through the cushion
and seatback. The air is not cooled.
Press the heated or ventilated
button once for the highest setting.
With each press of the button, the
heated or ventilated seat will
change to the next lower setting,
and then to the off setting. The
lights indicate three for the highest
setting and one for the lowest.
See Heated and Ventilated Front
Seats 065.
Head Restraint
Adjustment
Do not drive until the head restraints
for all occupants are installed and
adjusted properly.
To achieve a comfortable seating
position, change the seatback
recline angle as little as necessary
while keeping the seat and the head
restraint height in the proper
position.

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-12146071) - 2019 - crc - 7/27/18
26 In Brief
with an octane rating lower as it will
result in reduced performance and
lower fuel economy.
SeeRecommended Fuel (LYX -
1.5L L4 Turbo Engine) 0260 or
Recommended Fuel (LTG - 2.0L L4
Turbo Engine) 0260.
Fuel (LTG - 2.0L L4 Turbo
Engine)
Premium Recommended
Use premium 93 octane —(R+M)/2
— unleaded gasoline in your
vehicle. TOP TIER Detergent
Gasoline is recommended.
Unleaded gasoline with an octane
rating as low as 87 may be used,
but it will reduce performance and
fuel economy. See Recommended
Fuel (LYX - 1.5L L4 Turbo Engine)
0 260 orRecommended Fuel (LTG -
2.0L L4 Turbo Engine) 0260.
Fuel (Diesel)
Use of diesel fuel with ultra low
sulfur content (15 ppm, maximum) is
required. See Fuel for Diesel
Engines 0262.
E85 or FlexFuel
No E85 or FlexFuel
Gasoline-ethanol fuel blends greater
than E15 (15% ethanol by volume),
such as E85, cannot be used in this
vehicle.
Engine Oil Life System
The engine oil life system calculates
engine oil life based on vehicle use
and displays the CHANGE ENGINE
OIL SOON message when it is time
to change the engine oil and filter. The oil life system should be reset
to 100% only following an oil
change.
Resetting the Oil Life System
1. Display REMAINING OIL LIFE on the DIC menu.
See Driver Information Center
(DIC) (Base and Midlevel)
0 142 orDriver Information
Center (DIC) (Uplevel) 0147.
2. Press and hold
Vfor several
seconds while the Oil Life
display is active to reset the Oil
Life system.
3. REMAINING OIL LIFE 100% will be displayed when the oil
life system is successfully
reset.
The oil life system can also be reset
as follows: 1. Place the ignition in Service Mode. See Ignition Positions
0 195.

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-12146071) - 2019 - crc - 7/27/18
28 In Brief
Special DPF Driver Messages
If the vehicle is used for numerous
short trips or extended slow-speed
operation, the engine computer may
not be able to clean the DPF
effectively. If this happens, a Driver
Information Center (DIC) message
will display.
If the vehicle continues to be driven
in a manner that prevents effective
DPF cleaning, the DPF will become
plugged. If this occurs, the engine
computer will turn on the
malfunction indicator lamp in the
instrument cluster and a DIC
message will display. SeeDiesel
Particulate Filter 0207, Fuel for
Diesel Engines 0262 andEngine
Oil 0294.
Diesel Exhaust Fluid
Diesel Exhaust Fluid (DEF) is used
with diesel engines to reduce the
amount of regulated emissions
produced. The DEF system must be
maintained for the vehicle to run properly. It is normal to hear the
DEF system purge fluid back into
the tank after the vehicle is shut off.
Locating Diesel Exhaust Fluid
DEF can be purchased at a GMC
dealer. It can also be purchased at
authorized vehicle dealerships.
Additionally, some diesel fueling
stations or retailers may have DEF.
For vehicles with an active OnStar
service plan, OnStar can help to
locate a DEF retailer. See
Customer
Assistance Offices 0397 for phone
numbers to assist you in contacting
a GM dealer. See Recommended
Fluids and Lubricants 0387.
As the DEF tank becomes low on
fluid, warnings begin with
approximately 1 600 km (1,000 mi)
of remaining range. These warnings
will increase in intensity as the tank
becomes empty. Once the tank is
empty, the vehicle speed will be
limited. If there is an issue with the
quality of the fluid or the exhaust
fluid system, warnings will be
displayed in the Driver Information
Center (DIC). See Diesel Exhaust
Fluid 0208.
Roadside Assistance
Program
U.S.: 1-888-881-3302
TTY Users (U.S. Only):
1-888-889-2438
Canada: 1-800-268-6800
New GMC owners are automatically
enrolled in the Roadside Assistance
Program.
See Roadside Assistance Program
0 399.

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-12146071) - 2019 - crc - 7/27/18
30 Keys, Doors, and Windows
The key, inside the Remote Keyless
Entry (RKE) transmitter, is used for
the driver door.
To remove the key, press the button
near the bottom of the transmitter,
and pull the key out. Never pull the
key out without pressing the button.
If it becomes difficult to turn the key,
inspect the key blade for debris.
See your dealer if a new key is
needed.
Contact Roadside Assistance if
locked out of the vehicle. See
Roadside Assistance Program
0399.
With an active OnStar or connected
service plan, an OnStar Advisor
may remotely unlock the vehicle.
See OnStar Overview 0409.
Remote Keyless Entry
(RKE) System
See Radio Frequency Statement
0 405.
If there is a decrease in the Remote
Keyless Entry (RKE) operating
range: .
Check the distance. The
transmitter may be too far from
the vehicle.
. Check the location. Other
vehicles or objects may be
blocking the signal.
. Check the transmitter's battery.
See “Battery Replacement” later
in this section.
. If the transmitter is still not
working correctly, see your
dealer or a qualified technician
for service.
Remote Keyless Entry
(RKE) System Operation
The Keyless Access system allows
for vehicle entry when the Remote
Keyless Entry (RKE) transmitter is
within 1 m (3 ft). See “Keyless
Access Operation” following.
The RKE transmitter functions may
work up to 60 m (197 ft) away from
the vehicle.

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-12146071) - 2019 - crc - 7/27/18
Keys, Doors, and Windows 45
Caution
Manually forcing the liftgate to
open or close during a power
cycle can damage the vehicle.
Allow the power cycle to
complete.
The power liftgate may be
temporarily disabled under extreme
low temperatures, or after repeated
power cycling over a short period of
time. If this occurs, the liftgate can
still be operated manually.
If the vehicle is shifted out of
P (Park) while the power function is
in progress, the liftgate will continue
to completion. If the vehicle is
accelerated before the liftgate has
completed moving, the liftgate may
stop or reverse direction. Check for
Driver Information Center (DIC)
messages and make sure the
liftgate is closed and latched before
driving. Falling Liftgate Detection
If the power liftgate automatically
closes after a power opening cycle,
it indicates that the system is
reacting to excess weight on the
liftgate or a possible support strut
failure. A repetitive chime will sound
while the falling liftgate detection
feature is operating. Remove any
excess weight. If the liftgate
continues to automatically close
after opening, see your dealer for
service before using the power
liftgate.
Interfering with the power liftgate
motion or manually closing the
liftgate too quickly after power
opening may resemble a support
strut failure. This could also activate
the falling liftgate detection feature.
Allow the liftgate to complete its
operation and wait a few seconds
before manually closing the liftgate.
Obstacle Detection Features
If the liftgate encounters an obstacle
during a power open or close cycle,
the liftgate will automatically reverse
direction and move a short distance
away from the obstacle. After
removing the obstruction, the power
liftgate operation can be used again.
If the liftgate encounters multiple
obstacles on the same power cycle,
the power function will deactivate.
After removing the obstructions,
manually close the liftgate which will
allow normal power operation
functions to resume.
If the vehicle is locked while the
liftgate is closing, and an obstacle is
encountered that prevents the
liftgate from completely closing, the
horn will sound as an alert that the
liftgate did not close.
Pinch sensors are on the side
edges of the liftgate. If an object is
caught between the liftgate and the
vehicle and presses against a
sensor, the liftgate will reverse
direction and open fully. The liftgate
will remain open until it is activated
again or closed manually.

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-12146071) - 2019 - crc - 7/27/18
50 Keys, Doors, and Windows
Immobilizer Operation
This vehicle has a passive
theft-deterrent system.
The system does not have to be
manually armed or disarmed.
The vehicle is automatically
immobilized when the transmitter
leaves the vehicle.
The immobilization system is
disarmed when the ignition is turned
on or in ACC/ACCESSORY and a
valid Remote Keyless Entry (RKE)
transmitter is in the vehicle.
The security light, in the instrument
cluster, comes on if there is a
problem with arming or disarming
the theft-deterrent system.The system has one or more RKE
transmitters matched to an
immobilizer control unit in your
vehicle. Only a correctly matched
RKE transmitter will start the
vehicle. If the transmitter is ever
damaged, you may not be able to
start your vehicle.
When trying to start the vehicle, the
security light may come on briefly
when the ignition is turned on.
If the engine does not start and the
security light stays on, there is a
problem with the system. Turn the
ignition off and try again.
If the ignition will not change from
off to on or ACC/ACCESSORY, and
the RKE transmitter appears to be
undamaged, try another transmitter.
Or, you may try placing the
transmitter in the cupholder in the
center console.
If the ignition mode will not change
with the other transmitter or with the
transmitter in the cupholder, your
vehicle needs service. If the ignition
does change modes, the first
transmitter may be faulty. See your
dealer who can service the
theft-deterrent system and have a
new RKE transmitter programmed to
the vehicle.
It is possible for the immobilizer
system to learn new or replacement
RKE transmitters. Up to eight
transmitters can be programmed to
the vehicle. To program additional
transmitters, see
“Programming
Transmitters to the Vehicle” under
Remote Keyless Entry (RKE)
System Operation 030.
Do not leave the transmitter or
device that disarms or deactivates
the theft-deterrent system in the
vehicle.

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-12146071) - 2019 - crc - 7/27/18
Seats and Restraints 63
Then immediately press and hold 1,
2, or
B(Exit) until two beeps
sound. To manually recall these
positions, press and hold 1, 2, or
B
until the saved position is reached.
Follow the instructions under
“Saving Memory Positions.”
The vehicle identifies the current
driver ’s RKE transmitter number (1–
8). See Remote Keyless Entry
(RKE) System Operation 030. Only
RKE transmitters 1 and 2 can be
used for automatic memory recalls.
A Driver Information Center (DIC)
welcome message indicating the
transmitter number may display for
the first few ignition cycles following
a transmitter change. For Seat Entry
Memory to work properly, save the
positions to the memory button (1 or
2) matching the RKE transmitter
number displayed in the DIC
welcome message. Carry the linked
RKE transmitter when entering the
vehicle. Memory adjustments may not be
available upon delivery or after
service until steps in
“Saving
Memory Positions” section are
performed.
Vehicle Personalization Settings
. To have the Seat Entry Memory
movement begin when the
vehicle is started, select the
Settings menu, then Vehicle,
then Seating Position, and then
Seat Entry Memory. Select On or
Off. See “Seat Entry Memory”
later in this section.
. Seat Exit Memory movement
begins when the ignition is
turned off and the driver door is
opened, or when the ignition is
turned off with the driver door
already opened, select the
Settings menu, then Vehicle,
then Seating Position, and then
Seat Exit Memory. Select On or
Off. See “Seat Exit Memory”
later in this section.
. See Vehicle Personalization
0 152 for additional setting
information. Identifying Driver Number
To identify the driver number:
1. Start the vehicle with a different key or RKE transmitter. The
DIC should display the driver
number; 1 or 2. Turn the
ignition off and remove the key
or RKE transmitter from the
vehicle.
2. Start the vehicle with the initial key or RKE transmitter. The
DIC should display the other
driver number not shown in
Step 1.
Saving Memory Positions
Read these instructions completely
before saving memory positions.
To save preferred driving positions
1 and 2: 1. Turn the ignition on or to ACC/ ACCESSORY.
A DIC welcome message may
indicate driver number 1 or 2.
2. Adjust all available memory features to the desired driving
position.