HONDA ACCORD 2015 9.G Navigation Manual

120
Troubleshooting
Troubleshooting
Map, Voice, Entering Destinations
ProblemSolution
The Startup Confirmation screen is displayed every
time I start the car.This is normal. The Startup Confirmation screen reminds you and your guest drivers to
always operate the navigation system in a safe manner. The Startup Confirmation
screen goes off after a certain period of time and the top screen of the last mode is
displayed.
The navigation system reboots by itself (returns to the
opening screen).A reboot can be caused by extreme temper atures or shock from bumpy roads, and
does not necessarily indicate a problem. If this happens frequently, please see a dealer.
How do I specify a destination when an entered city or
street could not be found?• Try entering the street first. Some cities are lumped in with a major metro area. In
rural “unverified” areas or new subdivisions, streets may be missing or only partially
numbered.
• Try selecting the destinati on directly from the map.
2Map Input P. 87
Why do some letters become grayed out when I enter
an address?As you enter each letter in an address or a place/landmark, the navigation system
looks in the database to see what letters are possible and grays out letters that do not
apply.
How do I delete Personal Addresses, Previous
Destinations, or the Home Address?1. Press the SETTINGS button. Select Navi Settings > Personal Info to display the
types of information.
2. Select the type of address to delete.
3. Select Delete .
I cannot hear the navigation system voice.1.Press the SETTINGS button. Select System Settings and check that Volume is not
set to 0 .
2. Select Voice Reco and set Voice Prompt to On.
The voice control system is having difficulty
recognizing my voice commands.• Check that the vents are not blowing air onto the microphone on the ceiling, the
vehicle is as quiet as possible, and you are using the correct command when
speaking.
2 Voice Recognition P. 21
•Say d “Voice Help” on any screen to see a list of the applicable voice commands.
I cannot give voice commands.Make sure you selected OK at the Startup Confirmation screen.
2Start-up P. 18

121
TroubleshootingMap, Voice, Entering Destinations
Troubleshooting
I cannot select an option using the Interface Dial.To reduce potential driver distraction, ce rtain onscreen functions and features are
limited or inoperable while the vehicle is moving. Use voice commands or pull over to
proceed.
The navigation system pronunciation of street names
in the guidance command or destination address
sounds strange.The basic guidance phrases use a studio- recorded voice, but street names are
pronounced using a machine-generated voice. Consequently, the name may be
mispronounced or sound strange at times.
The screen is bright when I drive at night.1. Check that the nighttime dashboard brig htness control is not set to maximum.
2. Press the SETTINGS button. Select Navi Settings > Map > Color (Night) . Set the
Night color to Black for the best contrast.
2 Switching Display Mode Manually P. 54
The screen is dark when I drive during the day.Press the SETTINGS button. Select Navi Settings > Map > Color (Day) . Set the Day
color to White for the best contrast.
2 Switching Display Mode Manually P. 54
How do I change or remove my PIN?1. Press the SETTINGS button. Select Navi Settings > Personal Info > PIN Number >
Address Book PIN or Go Home PIN.
2. Enter your existing PIN. Yo u then have the choice to change or remove the PIN.
2PIN Numbers P. 28
I have forgotten my PIN. How do I reset the PIN for
Home or the PIN for personal addresses?A dealer must reset the PIN for you.
Why is Call grayed out on the Calculate Route screen?Your phone is not paired to Bluetooth® HandsFreeLink® or, if paired, your phone is in
use. See your Owner’s Manual.
ProblemSolution

122
TroubleshootingTraffic
Troubleshooting
Traffic
ProblemSolution
My FM Traffic is missing or is not displaying properly.
What is wrong?Verify the following:
• FM Traffic relies on a clear FM signal. If signal strength is low, traffic data may not
be available.
• Check the traffic icons and tr affic flow in Navi Settings.
2Showing Icons on Map P. 51
• It is possible that there is a temporary technical problem with your metropolitan
area traffic.
You can call Honda Automobile Customer Service to see if there is an outage.
2Honda Automobile Customer Service Contact Information P. 132
• If the situation persists, see your Honda dealer for assistance.
The navigation system sometimes provides a detour
route when I am drivi ng a route on the freeway.If Traffic Rerouting is set to On, the navigation system pr ovides a detour route to
your destination only if it can find a signific antly faster route than the original one.
2Traffic Rerouting P. 38
The navigation system routes me to an exit and an
alternate freeway with unknown flow speeds or
surface streets.The navigation system predicts which ro ute should be faster based on freeway
congestion along your route. Use your own experience to determine whether the
alternate route would be faster.
How can I ignore the detour route and return to the
original route?Press the SETTINGS button. Select Navi Settings > Routing , and set Traffic
Rerouting to Off.
2Traffic Rerouting P. 38

123
TroubleshootingGuidance, Routing
Troubleshooting
Guidance, Routing
ProblemSolution
The navigation system does not route me the same
way I would go or the same way as other mapping
systems.The navigation system attempts to generate the optimal route. You can change the
route preferences used when calculating a route.
2Route Preference P. 35
The navigation system wants to route me around
potential traffic problems. How do I stop these pop-up
messages?Press the SETTINGS button. Select Navi Settings > Routing , and set Traffic
Rerouting to Off .
2Traffic Rerouting P. 38
The street I’m on is not shown on the map screen.The mapping database is constantly undergoing revision. You can access the most
recent information on the internet.
2Map Coverage P. 133
The vehicle position icon is not following the road and
the “GPS icon” text in th e upper left hand corner of
the screen is white or missing.• Check that the GPS antenna (located in the dashboard) is not blocked. For best reception, remove items from the dashboard, such as radar detectors, cell phones,
or loose articles.
• Metallic tinting or other aftermarket devi ces can interfere with the GPS reception.
Please consult a dealer.
2 GPS System P. 130
The blue highlighted route and voice guidance
stopped or turned into a blue/pink line before I got to
my destination.Your route has entered an unverified area.
2Unverified Routing P. 36
How do I stop the map from rotating as I drive along?Press the SETTINGS button. Select Navi Settings > Map > View > North-Up , or say
d “Display north-up” to change the map orientation.
The “time to destination” display sometimes increases
even though I am getting closer to my destination.If your speed reduces due to slower traffic, the navigation system updates the “time to
destination” based on your actual road speed to give you a better estimate of arrival
time.
The vehicle position icon on the map “lags” a short
distance behind, especially when I arrive at an
intersection.This is normal. The navigation system is un aware of the width of intersections. Large
differences in vehicle position can indicate a temporary loss of the GPS signal.
2 GPS System P. 130
Continued

124
TroubleshootingGuidance, Routing
Troubleshooting
The screen is showing white dots as I drive along.These dots are called “breadcrumbs.” These are displayed if Display Tracking is set to
On .
2Display Tracking P. 63
How do I remove the white dots (“breadcrumbs”)
from my screen?Press the SETTINGS button. Select Navi Settings > Map , set Display Tracking to Off
or select Delete Tracking to remove the white dots from the map.
2Display Tracking P. 63
A road that I selected to avoid is being used when
routing.When you “draw” your area to avoid, make sure to select sections of roads that
include at least one intersection.
2 Avoided Area P. 40
My elevation (shown when I display the current
position) seems to fluctuate even though my elevation
has not changed.This is normal. The elevation can vary ±100 feet due to GPS calculation errors.
2GPS System P. 130
My elevation is missing on the “current position”
screen.The elevation is only displayed if the GPS antenna can receive signals from at least four
satellites. Try moving the vehicle into an open area. The elevation is also not displayed
if the calculated elevation is zero or below sea level.
ProblemSolution

125
TroubleshootingUpdate, Coverage, Map Errors
Troubleshooting
Update, Coverage, Map Errors
Display, Accessories
Miscellaneous Questions
ProblemSolution
My city is not part of a fully verified detailed coverage
area.The mapping database is constantly undergoing revision. You can access the most
recent information on the internet.
2 Map Coverage P. 133
Does the navigation system work outside North
America?The navigation system contains maps for the 50 U.S. states, Canada, Puerto Rico, and
Mexico. The navigation system will not work in other countries.
2Map Coverage P. 133
How do I report errors I find in the database?Minor errors are bound to occur in a large database. If you encounter major errors, see
2Reporting Errors P. 132
ProblemSolution
The display appears dim when starting the car in really
cold weather.This is normal. The display will become brighter after a few minutes.
ProblemSolution
My battery was disconnected or went dead, and the
navigation system is asking for a code.Press and hold the PWR 9 (Power) button for two seconds. The system should
reactivate. If you have installed an aftermarket system, contact a dealer.

126
Troubleshooting
Error Messages
Navigation System
Error MessageSolution
The display temperature is too high. For protection,
the system will shut off until the display cools down.This message appears briefly when the display temperature is too high. The navigation
system turns off until the display cools down. The system turns back on automatically
when the display cools down.
System temp is low. System will shut down until it
warms up.The navigation system has difficulty readi ng the HDD when the temperature is below
approximately -22°F. The navigation system starts up automatically when the display
warms up.
The navigation system temperature is too low. For
protection, the system will shut off until it warms up.
The navigation system atmospheric pressure is too
low. For protection, the syst em will shut off until the
pressure returns to safe levels.The HDD is inoperable due to low atmospheric pressure. Move your vehicle to the
place where the atmospheric pressure is high.
The navigation system temperature is too high. For
protection, the system will shut off until it cools down.The navigation system has difficulty reading the HDD when the temperature is high.
The navigation system starts up automatically when the system cools down.
System temp is too high. System will shut down until it
cools down.
HDD access error. Please consult your dealer.Writing of the data to the HDD failed with a cause other than low temperature, high
temperature, and low atmospheric pressure . After a short wait, try to operate the
system again. If this does not solve the problem, consult with the dealer.
HDD access error. The system will reset and attempt to
correct the problem.

127
Reference Information
System Initialization..............................128
Entering the Security Code ....................128
Acquiring GPS Information ....................128
Startup Confirmation Screen .................129
Map Matching ......................................129
System Limitations ................................130
GPS System...........................................130
Address Calculation ..............................130
Database ..............................................130
Customer Assistance .............................132
Resolving Problems ...............................132
Reporting Errors ....................................132
Honda Automobile Customer Service Contact Information ............................132 Visiting a Dealer ................................... 132
Map Coverage ..................................... 133
Obtaining a Navigation Update ............ 133
Traffic Information ............................... 134
Operation in Alaska, Hawaii, Canada,
Puerto Rico, and Mexico ..................... 134
Legal Information ................................. 135
Copyrights ........................................... 135
User Agreements ................................. 135
As required by the FCC ........................ 139

128
Reference Information
System Initialization
The navigation system must be initialized if
power to the navigation system is
interrupted for any reason (e.g., the
battery was disconnected).
Entering the Security Code
Find the navigation system’s security code
and serial number label in your Owner’s
Manual kit. Do not store the label in your
vehicle. If you lose the label, you must first
retrieve the serial number, and then obtain
the code. You can find out about your
serial number and security code from a
dealer.
1. Set the power mode to ON, and turn on
the audio system.
If you set the power mode to
ACCESSORY, you will be requested
to enter the security code. See step 3.
2. Press and hold the PWR 9 (Power)
button for more th an two seconds.
The system is reactivated when the
system’s control unit recognizes that
the system is in your vehicle.
If the control unit fails to recognize,
“ENTER CODE” appears on the
navigation screen.
3. If necessary, enter the security code.
If you do not enter the security code
correctly after 10 tries, leave the
system for one hour before trying
again, or visit a dealer to have the
system reset.
NOTE:
In the U.S. you can register the security
code at Honda Owners
(owners.honda.com.), and find
information on how to retrieve the serial
number and obtain the code at radio-
navicode.honda.com .
Acquiring GPS Information
Depending on the length of time the
power was interrupted, your system may
require GPS initialization.
If initialization is not necessary, the system
proceeds directly to the Startup
Confirmation screen.
If the system fails to locate a sufficient
number of satellites to locate your position
within 10 minutes, the following screen is
displayed.

129
System InitializationStartup Confirmation Screen
Reference Information
If you are experiencing GPS reception
problems:
2GPS System P. 130
Startup Confirmation
Screen
The Startup Confirmation screen is
displayed when initialization has
successfully completed. It is displayed every
time you start your vehicle. Press u to
select OK to continue.
Map Matching
Map matching is the process of using the
acquired GPS information to locate your
position on the map screen. If you are on a
mapped road, the name of the road is
displayed along the bottom of the map
screen when map matching is completed.
Do not enter a destination until the road
name is displayed.
The system may initially show your location
on a different street (e.g., in urban areas
where streets are close together), may
show an incorrect elevation, or may delay
the display of the vehicle position icon at
intersections. This is normal; the system
will correct itself while you drive.