display HONDA HR-V 2018 Navigation Manual (in English)

207
uuTroubleshootinguMap, Voice, Entering Destinations
Troubleshooting
The voice control system is having difficulty
recognizing my voice commands.●Check that the vents are not blowing air onto the microphones at the top of the
navigation screen, the vehicle interior is as quiet as possible, and you are using
the correct command when speaking.
2Voice Recognition P. 23●Say “Help” on any screen to see a list of the applicable voice commands.
The navigation system pronunciation of destination
address sounds strange.The basic guidance phrases use a studio-recorded voice, but destination address is
pronounced using a machine-generated voice. Consequently, it may be
mispronounced or sound strange at times.
The screen is bright when I drive at night.1.Check that the nighttime dashboard brightness control is not set to maximum.
2.Press the (Display mode) button to change the Brightness Settings for
Night mode.
2Switching Display Mode Manually P. 25
The screen is dark when I drive during the day.Press the (Display mode) button to change the Brightness Settings for Day
mode.
2Switching Display Mode Manually P. 25
How do I change or remove my PIN?1.Select HOME > Settings > Navigation > Personal Info tab > PIN Number >
Go Home 1 PIN, Go Home 2 PIN or Address Book PIN.
2.Enter your existing PIN. You then have the choice to change or remove the PIN.
2PIN Numbers P. 34
I have forgotten my PIN. How do I reset the PIN for
Home or the PIN for address books?Your dealer must reset the PIN for you.
Why is the phone number grayed out on the
Calculate Route screen?Your phone is not paired to Bluetooth® HandsFreeLink® or, if paired, your phone
is in use.
ProblemSolution

208
uuTroubleshootinguTraffic
Troubleshooting
Traffic
ProblemSolution
Traffic information is missing or is not displaying
properly. What is wrong?Verify the following:●Traffic information relies on a clear signal. If signal strength is low, traffic data
may not be available.
●Check that the traffic icons are turned on.
2Showing Icons on the Map P. 51●It is possible that there is a temporary technical problem with your metropolitan
area traffic information provider. You can call Honda Automobile Customer
Service to see if there is an outage.
2Honda Automobile Customer Service Contact Information P. 226●If the situation persists, see your Honda dealer for assistance.●Traffic information is available only in certain areas.
The navigation system sometimes provides a detour
route when I am driving a route on the freeway.If Traffic Rerouting is set to On, the navigation system provides a detour route
to your destination only if it can find a significantly faster route than the original
one.
2Traffic Rerouting P. 42
The navigation system routes me to an exit and an
alternate freeway with unknown flow speeds or
surface streets.The navigation system predicts which route should be faster based on freeway
congestion along your route. Use your own experience to determine whether the
alternate route would be faster.
How can I ignore the detour route and return to the
original route?Select HOME > Settings > Navigation > Routing tab, and set Traffic
Rerouting to Off.
2Traffic Rerouting P. 42

209
uuTroubleshootinguGuidance, Routing
Continued
Troubleshooting
Guidance, Routing
ProblemSolution
The navigation system does not route me the same
way I would go or the same way as other mapping
systems.The navigation system attempts to generate the optimal route. You can change
the route preferences used when calculating a route.
2Route Preference P. 39
The street I’m on is not shown on the map screen.The mapping database is constantly undergoing revision. You can access the most
recent information on the internet.
2Map Coverage P. 227
The vehicle position icon is not following the road
and the “GPS icon” text in the upper left hand
corner of the screen is white or missing.●Check that the GPS antenna (located in the dashboard) is not blocked. For best
reception, remove items from the dashboard, such as radar detectors, cell
phones, or loose articles.
●Metallic tinting or other aftermarket devices can interfere with GPS reception.
Please consult your dealer.
2GPS P. 224
The blue highlighted route and voice guidance
stopped or turned into a pink line before I got to my
destination.Your route has entered an unverified area.
2Unverified Routing P. 40
How do I stop the map from rotating as I drive
along?Select the map orientation icon on the map screen to select the north-up icon, or
say “Display north-up” to change the map orientation.
Sometimes, I cannot select between the North-up,
Heading-up and 3D map orientations.The Heading-up map orientation can only be shown in the lower scales (1/20 - 1
mile (80 m-1.6 km) scales). The 3D map orientation can only be shown in the
lower scales (1/20 - 2 mile (80 m-3 km) scales).
2Map Scale and Functions P. 58
The “time to destination” display sometimes
increases even though I am getting closer to my
destination.If your speed reduces due to slower traffic, the navigation system updates the
“time to destination” based on your actual road speed to give you a better
estimate of arrival time.

210
uuTroubleshootinguUpdate, Coverage, Map Errors
Troubleshooting
Update, Coverage, Map Errors
ProblemSolution
The vehicle position icon on the map “lags” a short
distance behind, especially when I arrive at an
intersection.This is normal. The navigation system is unaware of the width of intersections.
Large differences in vehicle position can indicate a temporary loss of GPS signal.
2GPS P. 224
The screen is showing white dots as I drive along.These dots are called “breadcrumbs.” These are displayed if Off-road Tracking is
set to On and you drive more than 1/2 mile off mapped roads.
2Off-road Tracking P. 61
How do I remove the white dots (“breadcrumbs”)
from my screen?Select HOME > Settings > Navigation > Map tab, and set Off-road Tracking
to Off, then return to the map.
2Off-road Tracking P. 61
A road that I selected to avoid is being used when
routing.When you set your area to avoid, make sure to select sections of roads that include
at least one intersection.
2Avoiding Streets P. 119
My elevation (shown when I display the current
position) seems to fluctuate even though my
elevation has not changed.This is normal. The elevation can vary ±100 feet due to GPS calculation errors.
2GPS P. 224
My elevation is missing on the “current position”
screen.The elevation is only displayed if the GPS antenna can receive signals from at least
four satellites. Try moving the vehicle into an open area. The elevation is also not
displayed if the calculated elevation is zero or below sea level.
ProblemSolution
My city is not part of a fully verified detailed
coverage area.The mapping database is constantly undergoing revision. You can access the most
recent information on the internet.
2Map Coverage P. 227

212
uuTroubleshootinguDisplay, Accessories
Troubleshooting
Display, Accessories
Multi-View Rear Camera
ProblemSolution
The display appears dim when starting the car in
really cold weather.This is normal. The display will become brighter after a few minutes.
ProblemSolution
When I shift gears, the multi-view rear camera
image display is delayed.This is normal. When shifting into or out of Reverse, you may experience a delay
while the screen image switches between the navigation screen and the multi-
view rear camera image.
The multi-view rear camera image is too dark or too
bright. How do I adjust the brightness?While the camera image is displayed, select HOME to increase brightness or
MENU to decrease brightness.
This adjustment does not affect the navigation screen brightness settings.

214
Troubleshooting
Error Messages
Navigation System
Error MessageSolution
The system is unable to start due to excessive
heat.
The system will start after the system cools.The flash memory temperature is too high. The system turns back on automatically
when the flash memory cools down. If the error persists, contact your dealer.
The display temperature is too high. The system turns back on automatically when
the display cools down.
The route could not be calculatedThere is no road for calculating around your vehicle position. Try calculating a
route again after moving your vehicle near a street.
There is no road for calculating near the destination or the waypoint. Try another
destination or waypoint.
The destination is too far. Try another destination, or add a waypoint on the route.

217
uuError MessagesuPandora®*
Troubleshooting
Error MessageCauseSolution
Unable to connect to
Pandora. When stopped,
check your mobile phone.The Pandora® app failed to start
because of the following device
errors:
●The display on your
smartphone is turned off.
●Your smartphone is locked.●The home screen or the app
screen (music screen) is not
displayed on your
smartphone.
●The track is not played on your
smartphone even after 30
seconds have passed.
●The Pandora app is not
installed in your device, or the
Pandora version is not
supported.
●Turn the phone screen on, and make sure it is unlocked.●The Pandora version is not supported. Update to the latest
version.
The Pandora app in your
smartphone is not compatible
with the app launcher system.Download the most recent version of the Pandora app.
The required app is not installed.

222
Reference Information
System Initialization
The navigation system must be initialized if
power to the navigation system is
interrupted for any reason (e.g., the battery
was disconnected).
Entering the Security Code
Find the navigation system’s security code
and serial number label in your Owner’s
Manual kit. Do not store the label in your
vehicle. If you lose the label, you must first
retrieve the serial number, and then obtain
the code. You can find out about your serial
number and security code from a dealer.
1.Set the power mode to ON, and turn on
the audio system.
2.Press and hold the audio system power
button for more than two seconds.
uThe system is reactivated when the
system’s control unit recognizes that
the system is in your vehicle. If the
control unit fails to recognize, Enter
Code appears on the navigation
screen.
3.Enter the security code.
uIf you do not enter the security code
correctly after 10 tries, leave the
system for one hour before trying
again, or visit a dealer to have the
system reset.
In the U.S., you can register the security
code on Honda Owners
(owners.honda.com). To find information
on how to retrieve the serial number and
obtain the code, visit
radio-navicode.honda.com.Acquiring GPS Information
Depending on the length of time the power
was interrupted, your system may require
GPS initialization.
If initialization is not necessary, the system
proceeds directly to the Startup
Confirmation screen.
If the system fails to locate a sufficient
number of satellites to locate your position
within 10 minutes, the following screen is
displayed.

223
uuSystem InitializationuStartup Confirmation Screen
Reference Information
If you are experiencing GPS reception
problems:
2GPS P. 224
Startup Confirmation
Screen
The Startup Confirmation screen is
displayed when initialization has
successfully completed. It is displayed every
time you start your vehicle. Select OK to
continue.
“OK” cannot be selected using a voice
command.
Map Matching
Map matching is the process of using the
acquired GPS information to locate your
position on the map screen. If you are on a
mapped road, the name of the road is
displayed along the bottom of the map
screen when map matching is completed.
Do not enter a destination until the road
name is displayed.
The system may initially show your location
on a different street (e.g., in urban areas
where streets are close together), may show
an incorrect elevation, or may delay the
display of the vehicle position icon at
intersections. This is normal; the system will
correct itself while you drive.

227
uuCustomer AssistanceuVisiting Your Dealer
Reference Information
Visiting Your Dealer
If you have a question that you cannot
resolve using the available help resources,
you can consult your dealer. Please identify
the specific issue (e.g., error occurs when
you enter a specific address, when driving
on a certain road, or just when it’s cold) so
that the service advisor can refer the issue to
the factory so that a solution can be found.
Be patient, the service advisor may be
unfamiliar with your specific issue.
Map Coverage
The navigation system provides map
coverage for the contiguous United States,
Alaska, Hawaii, Canada, and Puerto Rico.
The map coverage consists of accurately
mapped (verified) metropolitan areas and a
less accurate (unverified) rural database.
Note that unverified areas are constantly
being reviewed and converted to verified
areas each year.
Contiguous United States
Hawaii
Puerto Rico
Canada
Alaska
Map coverage update information is
available from Honda Automobile
Customer Service or online at:
•U.S.: hondanavi.navigation.com
• Canada: www.honda.ca
To find navigation system update
information:
1.Visit the website:
• U.S.: hondanavi.navigation.com
• Canada: www.honda.ca
2.Select your vehicle model and model
year.
3.Click Map Coverage to display a list of
verified coverage areas on the most
recent update.
4.Click Map Coverage Details to display a
PDF document with a full listing of all
coverage areas.
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