navigation HONDA ODYSSEY 2013 RC1-RC2 / 5.G Navigation Manual

223

Troubleshooting
Guidance, Routing
Troubleshooting
Guidance, Routing
Problem
Solution
The navigation system does not route me the same
way I would go or the same way as other mapping
systems.
The navigation system attempts to generate the optimal route. You can change the
route preferences used when calculating a route. 2Changing the Route Preference
P. 91
The street I’m on is not shown on the map screen.
The mapping database is constantly undergoing revision. You can access the most
recent information on the internet. 2Map Coverage
P. 237
The vehicle position icon is not following the road and
the “GPS icon” text in th e upper left hand corner of
the screen is white or missing.
• Check that the GPS antenna (located in the dashboard) is not blocked. For best reception, remove items from the dashboard, such as radar detectors, cell phones,
or loose articles.
• Metallic tinting or other aftermarket devi ces can interfere with the GPS reception.
Please consult your dealer. 2 GPS System
P. 234
The blue highlighted route and voice guidance
stopped or turned into a blue/pink dashed line before I
got to my destination.
Your route has entered an unverified area. 2Unverified Area Routing
P. 51
How do I stop the map from rotating as I drive along?
Press the MAP/GUID E button. Select Map Information > North-up , or say d
“Display north-up” to change the map orientation.
Sometimes, I cannot select between the North-up and
Heading-up map orientations.
The Heading-up map orientation can only be shown in the lower scales (1/20 - 1 mile
scales). 2Map Scale and Functions
P. 111
The “time to destination” display sometimes increases
even though I am getting closer to my destination.
If your speed reduces due to slower traffic, the navigation system updates the “time to
destination” based on your actual road speed to give you a better estimate of arrival
time.
The vehicle position icon on the map “lags” a short
distance behind, especially when I arrive at an
intersection.
This is normal. The navigation system is un aware of the width of intersections. Large
differences in vehicle position can indicate a temporary loss of the GPS signal. 2 GPS System
P. 234
Continued

225

Troubleshooting
Update DVD, Coverage, Map Errors
Troubleshooting
Update DVD, Coverage, Map ErrorsDisplay, AccessoriesRear Camera
Problem
Solution
My city is not part of a fully verified detailed coverage
area.
The mapping database is constantly undergoing revision. You can access the most
recent information on the internet. 2 Map Coverage
P. 237
Does the navigation system work outside North
America?
The navigation system contains maps for the 50 U.S. states, Canada, and Puerto Rico.
The navigation system will not work in Mexico or other countries. 2Map Coverage
P. 237
Can I play video DVDs in my navigation system?
No. The navigation system is designed only to read music discs and the update DVD
provided with your vehicle. The navigation system cannot read other mapping
databases or video DVDs. If you experience any problems that you cannot resolve,
please contact your dealer.
How do I report errors I find in the database?
Minor errors are bound to occur in a large database. If you encounter major errors, see 2Reporting Errors
P. 236
Problem
Solution
The display appears dim when starting the car in really
cold weather.
This is normal. The display will become brighter after a few minutes.
Problem
Solution
When I shift gears, the rear camera image display is
delayed.
This is normal. When shifting into or out of Reverse, you may experience a delay while
the screen image switches between the navigation screen and the rear camera image.
The rear camera image is t oo dark or too bright. How
do I adjust the brightness?
While the camera image is disp layed, rotate the Interface Dial to adjust the brightness.
This adjustment does not affect the navigation screen brightness settings.

226

Troubleshooting
Miscellaneous Questions
Troubleshooting
Miscellaneous Questions
Problem
Solution
My clock frequently changes forward and backward by
one hour.
The clock setting is automatically updated based on your GPS location. If you live and
work on the boundary between two time zones, you can turn off this feature. 2Clock Adjustment
P. 58
The clock changes even when I am not driving near a
time zone boundary.
The time zone boundaries are only approximated in the navigation system. Depending
on the geography of the time zone boundary, the switch to a different zone can be
erratic. 2Clock Adjustment
P. 58
My state does not observe daylight saving time. How
do I turn off this feature?
Press the INFO button. Select Setup > Other > Clock Adjustment , and set Auto
Daylight to OFF . 2Clock Adjustment
P. 58
Daylight saving time has started, but the navigation
system did not change time even though Auto
Daylight is set to ON.
The automatic daylight saving time feat ure does not work in regions where the
daylight saving time system has not been adopted.
The navigation system automatic daylight time feature
is not switching the navigation system clock on the
correct dates.
Press the INFO button. Select Setup > Other > Clock Adjustment , and set Auto
Daylight to ON . Note that the automatic daylight saving time feature does not work
in regions where the daylight saving time system has not been adopted. 2 Clock Adjustment
P. 58
The navigation system clock switched by one hour for
no apparent reason.
You may be driving near a time zone boundary. 2Clock Adjustment
P. 58
My battery was disconnected or went dead, and the
navigation system is asking for a code.
Your vehicle comes with a card that included the 5-digit security code and serial
number. You should keep this card in a safe place outside your vehicle. If you cannot
find it, see your dealer.
How do I change the interface language?
Press the INFO button. Select Setup > Other > Language, and set the language to
English , Français , or Español .

227Troubleshooting
Error MessagesNavigation System
Error Message
Solution
Display temp is too high. System will shut down until
display cools down.
This message appears briefly when the display temperature is too high. The navigation
system turns off until the display cools do wn. The system turns back on automatically
when the display cools down.
HDD access error. System reset.
The navigation system has difficulty readi ng the HDD when the temperature is below
approximately -22°F. The navigation system starts up automatically when the display
warms up.
Route has not been completed. Please try again from a
different location.
This message appears when you are on a route to or from a new area that is not in the
database. Try planning a different route to or from a different location. If the error
persists, or is shown for a wide area, see your dealer.
Destination is not in this da tabase version. Please set
from map.
The destination was not found in the data base. Try another destination nearby, or
select the destination from the map using the In terface Dial. If the error persists, or is
shown for a wide area, see your dealer.

231
Reference Information
System Initialization..............................232
Entering the Security Code ....................232
Acquiring GPS Information ....................232
Startup Confirmation Screen .................233
Map Matching ......................................233
System Limitations ................................234
GPS System...........................................234
Address Calculation ..............................234
Database ..............................................234
Client Assistance ....................................236
Resolving Problems ...............................236
Reporting Errors ....................................236
Honda Automobile Customer Service Contact Information ............................236 Visiting Your Dealer ............................. 236
Map Coverage ..................................... 237
Obtaining a Navigation Update DVD .... 237
Traffic Information ............................... 238
Operation in Alaska, Hawaii, Canada, and
Puerto Rico......................................... 238
Shipping a Vehicle to the U.S. Mainland 238
Legal Information ................................. 239
Copyrights ........................................... 239
User Agreements ................................. 239
As required by the FCC ........................ 244

232Reference Information
System InitializationThe navigation system must be initialized if
power to the navigation system is
interrupted for any reason (e.g., the
battery was disconnected).Entering the Security CodeWhen you purchased the vehicle, you
should have received a card with the
navigation system security code and serial
number. Keep this card in a safe place. If
you lose the card, you must obtain the
security code from your dealer.
1.Press the VOLUME button to activate
the audio system.
2. Enter the 5-digit security code when
prompted using the radio preset
buttons.
Acquiring GPS InformationDepending on the length of time the
power was interrupted, your system may
require GPS initialization.
If initialization is not necessary, the system
proceeds directly to the Startup
Confirmation screen.
If the system fails to locate a sufficient
number of satellites to locate your position
within 10 minutes, th e following screen is
displayed.
If you are experiencing GPS reception
problems: 2 GPS System
P. 234

234Reference Information
System LimitationsGPS SystemThe signals received from the GPS satellites
are extremely weak (less than a millionth
of the strength of a local FM station) and
require an unobstructed view of sky. The
GPS antenna is located in the dashboard.
The signal reception can easily be
interrupted or interfered with by the
following:
• Metallic window tint on the front or side
windows
• Cell phones, PDAs, or other electronic
devices docked in a cradle or lying loose
on the dashboard
• Remote starters or “hidden” vehicle
tracking systems mounted near the
navigation unit
• Audio electronic devices mounted near
the navigation unit
• Trees, tall buildings, freeway overpasses,
tunnels, or overhead electrical power
wires
The GPS is operated by the U.S.
Department of Defense. For security
reasons, there are certain inaccuracies built
into the GPS for wh ich the navigation
system must constantly compensate. This can cause occasional positioning errors of
up to several hundred feet.
Address CalculationThe destination icon shows only the
approximate location of a destination
address. This occurs if the number of
possible addresses is different from the
number of actual addresses on a block.
e.g., the address 1425 on a 1400 block
with 100 possible addresses (because it is
followed by the 1500 block) will be shown
a quarter of the way down the block by
the system. If there are only 25 actual
addresses on the block,
the actual location
of address 1425 would be at the end of
the block.
DatabaseThe digitized map database reflects
conditions as they existed at various points
in time before production. Accordingly,
your database may contain inaccurate or
incomplete data or information due to the
passage of time, road construction,
changing conditions, or other causes.
For example, some places/landmarks may
be missing when you search the database
because the name was misspelled, the
place was improperly categorized, or a
place/landmark is not yet in the database.
This is also true for police stations,
hospitals, and other public institutions. Do
not rely on the navigation system if you
need law enforcement or hospital services.
Always check with local information
sources.

235

System Limitations
Database
Reference Information
In addition, the map database contains
verified and unverified areas. Unverified
streets may be missing from the map, in
the wrong location, or have an incorrect
name or address range. A message will
warn you if your route includes unverified
streets. Exercise additional caution when
driving in unve rified areas.
The database does not include, analyze,
process, consider, or reflect any of the
following categories of information:
• Neighborhood quality or safety
• Population density
• Availability or proximity of law
enforcement
• Emergency, rescue, medical, or other
assistance
• Construction work, zones, or hazards
• Road and lane closures
• Legal restrictions (such as vehicular type,
weight, load, height, and speed
restrictions)
• Road slope or grade
• Bridge height, width, weight, or other
limits
• Traffic facilities safety
• Special events •
Pavement characteristics or conditions
Every effort has been made to verify that
the database is accurate. The number of
inaccuracies you experience increases the
longer you go without obtaining an
updated map database.
2 Obtaining a Navigation Update DVD P. 237
We assume no liability for any incident that
may result from an error in the program, or
from changed conditions not noted above.

236Reference Information
Client AssistanceResolving ProblemsIf you run into a specific issue that you
cannot resolve, consult the following help
resources:
• For navigation system issues: 2 Troubleshooting
P. 220
There are also FAQs available online at
automobiles.honda.com.
• For questions regarding HandsFreeLink,
audio, or other systems that interact
with the navigation system:
2 Bluetooth® HandsFreeLink®
P. 170
• For traffic-related issues:
2 Traffic
P. 222
• For reporting issues with the database
or places/landmarks:
2 Reporting Errors
P. 236
• Call Honda Automobile Customer
Service.
2 Honda Automobile Customer Service
Contact Information
P. 236
Reporting ErrorsYou can help to improve database
accuracy by reporti ng any errors you
encounter.
• Report errors in freeways and main
“verified” roads shown in black on the
map at http://mapreporter.navteq.com/
dur-web-external/ .
• Please do not report errors in purple
“unverified” roads. Maps for these
areas are provided for reference only. 2 Unverified Area Routing
P. 51
• Please do not report errors in places/
landmarks, such as changes in business
names. Information about points of
interest are constantly being updated.
An updated database is available for
purchase, usually in the fall of each year.
2 Obtaining a Navigation Update DVD P. 237
• For vehicle position ic on errors, screen
error messages, or other GPS-related
errors: 2 Troubleshooting
P. 220
2System Limitations
P. 234
Honda Automobile
Customer Service Contact InformationHonda Navi
American Honda Motor Co., Inc.
Honda Automobile Customer Service
Mail Stop 500-2N-7E
1919 Torrance Blvd.
Torrance, CA 90501-2746
Tel: (800) 999-1009
Fax: (310) 783-3273Visiting Your DealerIf you have a question that you cannot
resolve using the available help resources,
you can consult your dealer. Please identify
the specific is sue (e.g., error occurs when
you enter a specific a ddress, when driving
on a certain road, or just when it’s cold) so
that the service consultant can refer the
issue to the factory so that a solution can
be found. Be patient, the service
consultant may be unfamiliar with your
specific issue.

237

Client Assistance
Map Coverage
Reference Information
Map CoverageThe navigation system provides map
coverage for the United States, Canada,
and Puerto Rico. The map coverage
consists of accurately mapped (verified)
metropolitan areas and a less accurate
(unverified) rural database. Note that
unverified areas are constantly being
reviewed and converted to verified areas
each year.
Contiguous United States
Hawaii Puerto Rico
Canada
Alaska
Map coverage update information is
available from Honda Automobile
Customer Service or online at
www.hondanavi.com .
To find navigation system update
information:
1. Visit www.hondanavi.com.
2. Enter your vehicle model and model
year.
3. Click Map Coverage to display a list of
verified coverage areas on the most
recent update DVD.
4. Click Map Coverage Details to display a
PDF document with a full listing of all
coverage areas.
Adobe® Reader® is required for
viewing and printing the Portable
Document Format (PDF) documents.
To download the latest version of
Adobe Reader, visit http://
get.adobe.com/reader/ .
Obtaining a Navigation Update DVDHonda is continually expanding the scope
of the navigation system. Navigation
system software upgrades may be made
available periodically, usually in the fall of
each year.
To purchase an updated DVD:
1.Obtain your vehicle’s VIN number and
the System/Device Information. 2 System/Device Information
P. 215
2. Call the Honda Navigation Disc
Fulfilment Center at (888) 291-4675, or
order online at www.hondanavi.com.
Update DVDs are not available from your
dealer. However, the d ealer may assist you
in obtaining an update DVD for you out of
courtesy. There is no program for free DVD
updates.