navigation system HONDA ODYSSEY 2014 RC1-RC2 / 5.G Navigation Manual

278Troubleshooting
TroubleshootingMap, Voice, Entering Destinations
Problem
Solution
The Startup Confirmation screen is displayed every
time I start the car.
This is normal. The Startup Confirmation screen reminds you and your guest drivers to
always operate the navigation system in a safe manner. The Startup Confirmation
screen goes off after a certain period of time and the top screen of the last mode is
displayed.
The navigation system reboots by itself (returns to the
opening screen).
A reboot can be caused by extreme temperatures or shock from bumpy roads, and
does not necessarily indicate a problem. If this happens frequently, please see a dealer.
How do I specify a destination when an entered city or
street could not be found?
• Try entering the street first. Some cities are lumped in with a major metro area. In
rural “unverified” areas or new subdivisions, streets may be missing or only partially
numbered.
• Try selecting the destination directly from the map. 2Map Input
P. 105
Why do some letters become grayed out when I enter
an address?
As you enter each letter in an address or a place/landmark, the navigation system
looks in the database to see what letters are possible and grays out letters that do not
apply.
How do I delete Personal Addresses, Previous
Destinations, or the Home Address?
1.Press the SETTINGS button. Select Navi Settings > Personal Info to display the
types of information.
2.Select the type of address to delete.
3.Select Delete.
I cannot hear the navigation system voice.
1.Press the SETTINGS button. Select System Settings and check that Volume is not
set to 0.
2.Select Voice Rec. and set Voice Prompt to On.
The voice control system is having difficulty
recognizing my voice commands.
• Check that the vents are not blowing air onto the microphone on the ceiling, the
vehicle is as quiet as possible, and you are using the correct command when
speaking. 2Voice Recognition
P. 23
•Say d “Voice Help” on any screen to see a list of the applicable voice commands.
I cannot give voice commands.
Make sure you selected OK at the Startup Confirmation screen.2Start-up
P. 20

279

Troubleshooting
Map, Voice, Entering Destinations
Troubleshooting
I cannot select an option using the Interface Dial.
To reduce potential driver distraction, certain onscreen functions and features are
limited or inoperable while the vehicle is moving. Use voice commands or pull over to
proceed.
The navigation system pronunciation of street names
in the guidance command or destination address
sounds strange.
The basic guidance phrases use a studio-recorded voice, but street names are
pronounced using a machine-generated voice. Consequently, the name may be
mispronounced or sound strange at times.
The screen is bright when I drive at night.
1.Check that the nighttime dashboard brightness control is not set to maximum.
2.Press the SETTINGS button. Select Navi Settings > Map > Color (Night). Set the
Night color to Black for the best contrast. 2Switching Display Mode Manually
P. 70
The screen is dark when I drive during the day.
Press the SETTINGS button. Select Navi Settings > Map > Color (Day). Set the Day
color to White for the best contrast. 2Switching Display Mode Manually
P. 70
How do I change or remove my PIN?
1.Press the SETTINGS button. Select Navi Settings > Personal Info > PIN Number >
Address Book PIN or Go Home PIN.
2.Enter your existing PIN. You then have the choice to change or remove the PIN. 2PIN Numbers
P. 43
I have forgotten my PIN. How do I reset the PIN for
Home or the PIN for personal addresses?
A dealer must reset the PIN for you.
Why is Call grayed out on the Calculate Route screen?
Your phone is not paired to Bluetooth® HandsFreeLink® or, if paired, your phone is in
use. 2Bluetooth® HandsFreeLink®
P. 204
Problem
Solution

280

Troubleshooting
Traffic
Troubleshooting
Traffic
Problem
Solution
My FM Traffic is missing or is not displaying properly.
What is wrong?
Verify the following:
• FM Traffic relies on a clear FM signal. If signal strength is low, traffic data may not
be available.
• Check the traffic icons and traffic flow on the Navi Settings.2Showing Icons on Map
P. 67
• It is possible that there is a temporary technical problem with your metropolitan
area traffic.
You can call Honda Automobile Customer Service to see if there is an outrage.
2Honda Automobile Customer Service Contact Information
P. 296
• If the situation persists, see your Honda dealer for assistance.
The navigation system sometimes provides a detour
route when I am driving a route on the freeway.
If Traffic Rerouting is set to On, the navigation system provides a detour route to
your destination only if it can find a significantly faster route than the original one. 2Traffic Rerouting
P. 53
The navigation system routes me to an exit and an
alternate freeway with unknown flow speeds or
surface streets.
The navigation system predicts which route should be faster based on freeway
congestion along your route. Use your own experience to determine whether the
alternate route would be faster.
How can I ignore the detour route and return to the
original route?
Press the SETTINGS button. Select Navi Settings > Routing, and set Traffic
Rerouting to Off. 2Traffic Rerouting
P. 53

281

Troubleshooting
Guidance, Routing
Troubleshooting
Guidance, Routing
Problem
Solution
The navigation system does not route me the same
way I would go or the same way as other mapping
systems.
The navigation system attempts to generate the optimal route. You can change the
route preferences used when calculating a route. 2Route Preference
P. 50
The navigation system wants to route me around
potential traffic problems. How do I stop these pop-up
messages?
Press the SETTINGS button. Select Navi Settings > Routing, and set Traffic
Rerouting to Off. 2Traffic Rerouting
P. 53
The street I’m on is not shown on the map screen.
The mapping database is constantly undergoing revision. You can access the most
recent information on the internet. 2Map Coverage
P. 297
The vehicle position icon is not following the road and
the “GPS icon” text in the upper left hand corner of
the screen is white or missing.
• Check that the GPS antenna (located in the dashboard) is not blocked. For best
reception, remove items from the dashboard, such as radar detectors, cell phones,
or loose articles.
• Metallic tinting or other aftermarket devices can interfere with the GPS reception.
Please consult a dealer. 2GPS System
P. 294
The blue highlighted route and voice guidance
stopped or turned into a blue/pink line before I got to
my destination.
Your route has entered an unverified area. 2Unverified Routing
P. 51
How do I stop the map from rotating as I drive along?
Press the SETTINGS button. Select Navi Settings > Map > View > North-Up, or say
d “Display north-up” to change the map orientation.
The “time to destination” display sometimes increases
even though I am getting closer to my destination.
If your speed reduces due to slower traffic, the navigation system updates the “time to
destination” based on your actual road speed to give you a better estimate of arrival
time.
The vehicle position icon on the map “lags” a short
distance behind, especially when I arrive at an
intersection.
This is normal. The navigation system is unaware of the width of intersections. Large
differences in vehicle position can indicate a temporary loss of the GPS signal. 2GPS System
P. 294
Continued

283

Troubleshooting
Update, Coverage, Map Errors
Troubleshooting
Update, Coverage, Map ErrorsDisplay, AccessoriesMiscellaneous Questions
Problem
Solution
My city is not part of a fully verified detailed coverage
area.
The mapping database is constantly undergoing revision. You can access the most
recent information on the internet. 2Map Coverage
P. 297
Does the navigation system work outside North
America?
The navigation system contains maps for the 50 U.S. states, Canada, Puerto Rico, and
Mexico. The navigation system will not work in other countries. 2Map Coverage
P. 297
How do I report errors I find in the database?
Minor errors are bound to occur in a large database. If you encounter major errors, see2Reporting Errors
P. 296
Problem
Solution
The display appears dim when starting the car in really
cold weather.
This is normal. The display will become brighter after a few minutes.
Problem
Solution
My battery was disconnected or went dead, and the
navigation system is asking for a code.
Set the power mode to ON, and press and hold the 9 (Power) button for two
seconds. The system should reactivate. If you have installed an aftermarket system,
contact a dealer.

284Troubleshooting
Error MessagesNavigation System
Error Message
Solution
The display temperature is too high. For protection,
the system will shut off until the display cools down.
This message appears briefly when the display temperature is too high. The navigation
system turns off until the display cools down. The system turns back on automatically
when the display cools down.
System temp is low. System will shut down until it
warms up.
The navigation system has difficulty reading the HDD when the temperature is below
approximately -22°F (-30°C). The navigation system starts up automatically when the
display warms up.
The navigation system temperature is too low. For
protection, the system will shut off until it warms up.The navigation system atmospheric pressure is too
low. For protection, the system will shut off until the
pressure returns to safe levels.
The HDD is inoperable due to low atmospheric pressure. Move your vehicle to the
place where the atmospheric pressure is high.
The navigation system temperature is too high. For
protection, the system will shut off until it cools down.
The navigation system has difficulty reading the HDD when the temperature is high.
The navigation system starts up automatically when the system cools down.
System temp is too high. System will shut down until it
cools down.HDD access error. Please consult your dealer.
Writing of the data to the HDD failed with a cause other than low temperature, high
temperature, and low atmospheric pressure. After a short wait, try to operate the
system again. If this does not solve the problem, consult with the dealer.
HDD access error. The system will reset and attempt to
correct the problem.

286

Error Messages
Hard Disc Drive (HDD) Audio
Troubleshooting
Hard Disc Drive (HDD) AudioIf an error occurs while playing the Hard Disc Drive (HDD) Audio, you may see the
following error messages. If you cannot clear the error message, contact a dealer.
Error Message
Solution
HDD access error.
Please consult your dealer.
—
The display system temperature is too high. For protection, the system
will shut off until the display cools down.
Turn the audio system off and allow the player to cool down until the
error message is cleared.
The navigation system temperature is too low. For protection, the
system will shut off until it warms up.
The navigation system has difficulty reading the HDD when the
temperature is below approximately -22°F (-30°C). The navigation
system starts up automatically when the display warms up.
Unplayable File
Appears when a file format not supported. Current track will be
skipped. The next supported track plays automatically.

288

Error Messages
Pandora®
Troubleshooting
Pandora®If an error occurs while playing Pandora®, you may see the following error messages.
If you cannot clear the error message, contact a dealer.
Error Message
Solution
Incompatible USB Device
Please Check Owner’s Manual
Appears when an incompatible device is connected. Disconnect the
device. Then turn the audio system off, and turn it again. Do not
reconnect the device that caused the error.
There is no station list in the device.
Please add the station list to your device.
No stations have been created.
Please create a station on the device.
Appears when there is no station list on the device. Use the device to
create a station.
Music licenses force us to limit the number of tracks you may skip each
hour.
Appears when you try to skip a song or select Dislike over the
predetermined number of times in an hour.
Unable to save rating.
Unable to save bookmark
or
Unable to skip
Appears when the commanded operation is failed. Try again later.
No data
Appears when no data is available with Pandora® activated. Reboot
the app and reconnect the device.
PANDORA ver unsupport
Appears when Pandora® version is not supported. Update Pandora®
to the latest version.
PANDORA system maintenance
Appears when the Pandora® server is in maintenance. Try again later.
Cannot connect to PANDORA when stopped. Check your mobile
phone
Appears when Pandora® is unable to play music. Check your device.
Navigation ScreenTouchscreen

291
Reference Information
System Initialization..............................292
Entering the Security Code ....................292
Acquiring GPS Information ....................292
Startup Confirmation Screen .................293
Map Matching ......................................293
System Limitations................................294
GPS System...........................................294
Address Calculation ..............................294
Database ..............................................294
Customer Assistance.............................296
Resolving Problems ...............................296
Reporting Errors ....................................296
Honda Automobile Customer Service
Contact Information ............................296Visiting a Dealer ................................... 296
Map Coverage ..................................... 297
Obtaining a Navigation Update ............ 297
Traffic Information ............................... 298
Operation in Alaska, Hawaii, Canada,
Puerto Rico, and Mexico ..................... 298
Legal Information................................. 299
Copyrights ........................................... 299
User Agreements ................................. 299
As required by the FCC ........................ 305

292Reference Information
System InitializationThe navigation system must be initialized if
power to the navigation system is
interrupted for any reason (e.g., the
battery was disconnected).Entering the Security CodeIn most cases, you do not need to enter a
security code. Follow the steps to
reactivate the system.
1.Set the power mode to ON, and turn on
the audio system.
2. Press and hold the 9 (Power) button
for more than two seconds.
The system is reac tivated when the
system’s control unit recognizes that
the system is in your vehicle.
If the control unit fails to recognize,
you must go to a dealer and have the
system checked.
Acquiring GPS InformationDepending on the length of time the
power was interrupted, your system may
require GPS initialization.
If initialization is not necessary, the system
proceeds directly to the Startup
Confirmation screen.
If the system fails to locate a sufficient
number of satellites to locate your position
within 10 minutes, the following screen is
displayed.