INFINITI M35 2007 Factory Service Manual

AV-116
[WITHOUT MOBILE ENTERTAINMENT SYSTEM]
TROUBLE DIAGNOSIS
Revision: 2007 April2007 M35/M45
Sound Is Not Output (Voice Guidance and TEL Voice Are Normal) NKS00498
DVD AND AUDIO SOUND ARE NOT OUTPUT
1. PERFORM CONSULT-II SELF-DIAGNOSIS
Perform “SELF-DIAG RESULT” of CONSULT-II and check the malfunction. Refer to AV- 1 0 3 , "
SELF-DIAG
RESULTS" .
OK or NG
OK >> GO TO 2.
NG >> Refer to AV- 1 0 3 , "
Display Item of SELF-DIAG RESULTS" .
2. CHECK AV COMM MONITOR
Select “AUDIO” of “AV COMM MONITOR”, and then check the displays of “TRANSMIT DG” and “SPEAKER
AMP”.
A or B
A >> Replace BOSE amp.
B >> Replace audio unit.
DVD SOUND IS NOT OUTPUT
1. PERFORM CONSULT-II SELF-DIAGNOSIS
Perform “SELF-DIAG RESULT” of CONSULT-II and check the malfunction. Refer to AV- 1 0 3 , "
SELF-DIAG
RESULTS" .
OK or NG
OK >> GO TO 2
NG >> Refer to AV- 1 0 3 , "
Display Item of SELF-DIAG RESULTS" .
2. CHECK AV COMM MONITOR
Select “AUDIO” of “AV COMM MONITOR”, and then check the displays of “TRANSMIT DG” and “DVD player”.
A or B
A >> Replace DVD player
B >> Replace audio unit.
Voice Activated Control System Is Not ActivatedNKS00499
THE SCREEN IS SWITCHED BY PRESSING THE STEERING SWITCH
1. VOICE MICROPHONE TEST
Turn “Voice Microphone Test” ON at Confirmation/Adjustment mode, and then check the sounds emitted from
the speaker. Refer to AV- 9 8 , "
Voice Microphone Test" .
Is the sound output?
YES >> Replace AV (NAVI) control unit.
NO >> GO TO 2A
TRANSMIT DG
SPEAKER AMP: OK
: UNKWN
B
TRANSMIT DG
SPEAKER AMP: UNKWN
: OK
A
TRANSMIT DG
DVD PLAYER: OK
: UNKWN
B
TRANSMIT DG
DVD PLAYER: UNKWN
: OK

TROUBLE DIAGNOSIS
AV-117
[WITHOUT MOBILE ENTERTAINMENT SYSTEM]
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AV
Revision: 2007 April2007 M35/M45
2. CHECK HARNESS BETWEEN AV (NAVI) CONTROL UNIT AND MIC.
1. Turn ignition switch OFF.
2. Disconnect AV (NAVI) control unit connector and MIC. connector.
3. Check continuity between AV (NAVI) control unit harness con-
nector (A) M78 terminals 6, 7, 8 and MIC. harness connector (B)
R52 terminals 4, 2, 1.
4. Check continuity between AV (NAVI) control unit harness con-
nector (A) M78 terminals 6, 7, 8 and ground.
OK or NG
OK >> GO TO 3.
NG >> Repair harness or connector.
3. CHECK MIC. POWER SUPPLY
1. Connect AV (NAVI) control unit and MIC. connector.
2. Turn ignition switch ON.
3. Check voltage between AV (NAVI) control unit harness connec-
tor M78 terminals 6 and 7.
OK or NG
OK >> GO TO 4.
NG >> Replace AV (NAVI) control unit.
4. CHECK MIC. SIGNAL
1. Check signal between AV (NAVI) control unit harness connector
M78 terminals 8 and 7.
OK or NG
OK >> Replace AV (NAVI) control unit.
NG >> Replace MIC.
THE SCREEN IS NOT SWITCHED BY PRESSING THE STEERING SWITCH
Refer to AV- 11 8 , "Steering Switch Cannot Be Operated" . 6 – 4 : Continuity should exist.
7 – 2 : Continuity should exist.
8 – 1 : Continuity should exist.
6, 7, 8 – Ground : Continuity should not exist.
SKIB4632E
6 – 7 : Approx. 5 V
SKIB4633E
8 – 7:Give a voice
SKIB4634EPKIB5037J

AV-118
[WITHOUT MOBILE ENTERTAINMENT SYSTEM]
TROUBLE DIAGNOSIS
Revision: 2007 April2007 M35/M45
Steering Switch Cannot Be OperatedNKS0049A
NONE OF THE OPERATIONS WORK.
1. CHECK HARNESS
1. Check continuity between spiral cable harness connector (A)
M303 terminal 17 and audio unit harness connector (B) M76 ter-
minal 15.
OK or NG
OK >> Replace steering switch.
NG >> Check spiral cable. If the malfunction is detected, repair
the harness and connector.
“ENTER”, “MENU UP-DOWN”, AND “SOURCE” SWITCHES ARE NOT OPERATED
1. CHECK HARNESS
1. Check continuity between spiral cable harness connector (A)
M303 terminal 20 and audio unit harness connector (B) M76 ter-
minal 6.
2. Check continuity between spiral cable harness connector (A)
M303 terminal 20 and ground.
OK or NG
OK >> GO TO 2.
NG >> Check spiral cable. If the malfunction is detected, repair
the harness and connector.
2. CHECK STEERING SWITCH SIGNAL A
1. Turn ignition switch ON.
2. Check voltage between audio unit harness connector M76 ter-
minals 6 and 15
OK or NG
OK >> Replace steering switch.
NG >> Replace audio unit.17 – 15 : Continuity should exist.
SKIB6278E
20 – 6 : Continuity should exist.
20 – Ground : Continuity should not exist.
SKIB4636E
6 – 15 : Approx. 5 V
SKIB4637E

TROUBLE DIAGNOSIS
AV-119
[WITHOUT MOBILE ENTERTAINMENT SYSTEM]
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AV
Revision: 2007 April2007 M35/M45
“PTT/TEL”, “BACK”, AND “VOLUME CONTROL” SWITCHES ARE NOT OPERATED
1. CHECK HARNESS
1. Check continuity between spiral cable harness connector (A)
M303 terminal 16 and audio unit harness connector (B) M76 ter-
minal 16.
2. Check continuity between spiral cable harness connector (A)
M303 terminal 16 and ground.
OK or NG
OK >> GO TO 2.
NG >> Check spiral cable. If the malfunction is detected, repair
the harness and connector.
2. CHECK STEERING SWITCH SIGNAL B
1. Turn ignition switch ON.
2. Check voltage between audio unit harness connector M76 ter-
minals 16 and 15
OK or NG
OK >> Replace steering switch.
NG >> Replace audio unit.
The Hands-Free Phone Cannot Be UsedNKS0049B
THE VOICE CANNOT BE HEARD
1. CHECK HARNESS AV (NAVI) CONTROL UNIT AND AUDIO UNIT
1. Disconnect AV (NAVI) control unit connector and audio unit connector.
2. Check continuity between AV (NAVI) control unit harness con-
nector (A) M78 terminals 10, 11 and audio unit harness connec-
tor (B) M77 terminals 30, 31.
3. Check continuity between AV (NAVI) control unit harness con-
nector (A) M78 terminals 10, 11 and ground.
OK or NG
OK >> GO TO 2.
NG >> Repair harness or connector.16 – 16 : Continuity should exist.
16 – Ground : Continuity should not exist.
SKIB4638E
16 – 15 : Approx. 5 V
SKIB4639E
10 – 30 : Continuity should exist.
11 – 31 : Continuity should exist.
10, 11 – Ground : Continuity should not exist.
SKIB4640E

AV-120
[WITHOUT MOBILE ENTERTAINMENT SYSTEM]
TROUBLE DIAGNOSIS
Revision: 2007 April2007 M35/M45
2. CHECK TEL VOICE SIGNAL
1. Connect AV (NAVI) control unit connector and audio unit connector.
2. Turn ignition switch ON.
3. Check signal between AV (NAVI) control unit harness connector
M78 terminals 10 and 11
OK or NG
OK >> Replace audio unit.
NG >> Replace AV (NAVI) control unit.
THE VOICE CANNOT BE TRANSMITTED
Refer to AV- 11 6 , "THE SCREEN IS SWITCHED BY PRESSING THE STEERING SWITCH" .
Voice Guidance Is Not Heard (Base System)NKS0049C
1. CHECK HARNESS BETWEEN AV (NAVI) CONTROL UNIT AND AUDIO UNIT
1. Disconnect AV (NAVI) control unit connector and audio unit connector.
2. Check continuity between AV (NAVI) control unit harness con-
nector (A) M78 terminals 12, 14 and audio unit harness connec-
tor (B) M77 terminals 32, 33.
3. Check continuity between AV (NAVI) control unit harness con-
nector (A) M78 terminals 12, 14 and ground.
OK or NG
OK >> GO TO 2.
NG >> Repair harness or connector.
2. CHECK VOICE GUIDANCE SIGNAL
1. Connect AV (NAVI) control unit connector and audio unit connector.
2. Turn ignition switch ON.
3. Push the voice button.
4. Check signal between AV (NAVI) control unit harness connector
M78 terminals 12 and 14.
OK or NG
OK >> Replace AV (NAVI) control unit.
NG >> Replace audio unit.10 – 11:When inputting TEL voice
SKIB4641ESKIB3609E
12 – 32 : Continuity should exist.
14 – 33 : Continuity should exist.
12, 14 – Ground : Continuity should not exist.
SKIB4702E
12 – 14:
SKIB4645E
SKIB3609E

TROUBLE DIAGNOSIS
AV-121
[WITHOUT MOBILE ENTERTAINMENT SYSTEM]
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AV
Revision: 2007 April2007 M35/M45
Voice Guidance Is Not Heard (BOSE System)NKS0049D
1. CHECK HARNESS BETWEEN AV (NAVI) CONTROL UNIT AND BOSE AMP
1. Disconnect AV (NAVI) control unit connector and BOSE amp connector.
2. Check continuity between AV (NAVI) control unit harness con-
nector (A) M78 terminals 12, 14 and BOSE amp harness con-
nector (B) B107 terminals 32, 12.
3. Check continuity between AV (NAVI) control unit harness con-
nector (A) M78 terminals 12, 14 and ground.
OK or NG
OK >> GO TO 2.
NG >> Repair harness or connector.
2. CHECK VOICE GUIDANCE SIGNAL
1. Connect AV (NAVI) control unit connector and BOSE amp connector.
2. Turn ignition switch ON.
3. Push the voice button.
4. Check signal between AV (NAVI) control unit harness connector
M78 terminals 12 and 14.
OK or NG
OK >> Replace AV (NAVI) control unit.
NG >> Replace BOSE amp.12 – 32 : Continuity should exist.
14 – 12 : Continuity should exist.
12, 14 – Ground : Continuity should not exist.
SKIB4644E
12 – 14:
SKIB4645E
SKIB3609E

AV-122
[WITHOUT MOBILE ENTERTAINMENT SYSTEM]
TROUBLE DIAGNOSIS
Revision: 2007 April2007 M35/M45
Example of Symptoms Judged Not MalfunctionNKS0049E
NOTE:
For navigation system operation information, refer to navigation system owner's manual.
BASIC OPERATION
NOTE:
Locations stored in the Address Book and other memory functions may be lost if the vehicle's battery is disconnected or becomes dis-
charged. If this occurs, service the vehicle's battery as necessary and re-enter the information in the Address Book.
VEHICLE ICON
Symptom Possible cause Possible solution
No image is displayed.The brightness is at the lowest setting. Adjust the brightness of the display.
The display is turns off.
Push and hold to turn on the display.
No voice guidance is available.
The volume is too high or too low.The volume is not set correctly, or it is turned off. Adjust the volume of voice guidance.
Volume guidance is not provided for narrow streets
(roads displayed in gray).This is not a malfunction.
No map is displayed on the screen.The map DVD-ROM is not inserted, or it is inserted
upside down.Insert the map DVD-ROM correctly.
A screen other than map screen is displayed. Push “MAP”.
The screen is too dim.
The movement is slow.The temperature in the interior of the vehicle is low.Wait until the interior of the vehicle has
warmed up.
Some pixels in the display are
darker or brighter than others.This condition is an inherent characteristic of liquid
crystal displays.This is not a malfunction.
Some menu items cannot be
selected.Some menu items become unavailable while the
vehicle is driven.Park the vehicle in a safe location, and
then operate the navigation system.
Symptom Possible cause Possible solution
Names of roads and locations dif-
fer between Plan view and Bird-
view™.This is because the quantity of the displayed infor-
mation is reduced so that the screen does not
become too crowded. There is also a chance that
names of the roads or locations may be displayed
multiple times, and the names appearing on the
screen may be different because of a processing
procedure.This is not a malfunction.
The vehicle icon is not displayed in
the correct position.The vehicle was transported after the ignition switch
was turned off, for example, by a ferry or car trans-
porter.Drive the vehicle for a while on a road
where GPS can be received.
The position and direction of the vehicle may be
incorrect depending on the driving environments and
the levels of positioning accuracy of the navigation
system.This is not a malfunction. Drive the vehi-
cle for a while to automatically correct the
position and direction of the vehicle icon.
When the vehicle is travelling on a
new road, the vehicle icon is
located on another road nearby.Because the new road is not stored in the map data,
the system automatically places the vehicle ion on
the nearest road available. Updated road information will be included
in the next version of the map DVD-ROM.
The screen does not switch to the
night screen even after turning on
the headlights. The daytime screen was set the last time the head-
lights were turned on.Set the screen to the night screen mode
using when turning on the headlights.
The map does not scroll even
when the vehicle is moving.The current location map screen is not displayed. Push “MAP”.
The vehicle icon is not displayed. The current location map screen is not displayed. Push “MAP”.

TROUBLE DIAGNOSIS
AV-123
[WITHOUT MOBILE ENTERTAINMENT SYSTEM]
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AV
Revision: 2007 April2007 M35/M45
MAP DVD-ROM
ROUTE CALCULATION AND VISUAL GUIDANCE
The GPS indicator on the screen
remains gray.GPS signals cannot be received depending on the
vehicle location, such as in a parking garage, on a
road that has numerous tall buildings, etc.Drive on an open, straight road for a
while.
GPS signals cannot be received because objects
are placed on the instrument panel.Remove the objects from the instrument
panel.
A sufficient amount of GPS satellites are not avail-
able.Wait for the satellites to move locations
available for navigation system.
The location of vehicle icon is mis-
aligned from the actual position.When using tire chains or replacing the tires, speed
calculations based on the speed sensor may be
incorrect.Drive the vehicle for a while [at approxi-
mately 30 km/h (19 MPH) for about 30
minutes] to automatically correct the vehi-
cle icon position.
If this does not correct the vehicle icon
position, inspect AV system.
The map data has mistake or is incomplete (the
vehicle icon position is always misaligned in the
same area).Updated road information will be included
in the next version of the map DVD-ROM. Symptom Possible cause Possible solution
Symptom Possible cause Possible solution
The message “Error” appears. Map DVD-ROM is dirty or partially damaged.Check the DVD-ROM and wipe it clean
with a soft cloth.
If there is any damage, replace the DVD-
ROM.
Symptom Possible cause Possible solution
In the auto reroute calculation,
waypoints are not included.Waypoints already passed are not included in the
auto reroute calculation.In case of going to that waypoints again,
edit the route.
Route information is not displayed.Route calculation has not yet been performed.Set the destination and perform route cal-
culation.
The vehicle is not driven on the suggested route. Drive on the suggested route.
Route guidance is set to off. Turn on route guidance.
Route information is not provided for narrow streets
(roads displayed in gray).This is not a malfunction.
The auto reroute calculation (or
detour calculation) suggests the
same route as the one previously
suggested. Route calculation took priority conditions into con-
sideration, but the same route was calculated. This is not a malfunction.
A waypoint cannot be added.Five waypoints are already set on the route, includ-
ing ones that already passed.A maximum of 5 waypoints can be set on
the route. In case of going to 6 or more
waypoints, perform route calculations mul-
tiple times as necessary.
The suggested route is not dis-
played.Roads near the destination cannot be calculated.Reset the destination to a main or ordinary
road, and recalculate the route.
The starting point and destination are too close. Set a more distant destination.
The starting point and destination are too far away.Divide the way by selecting one or two
intermediate destinations, and perform
route calculations multiple times.
There are time restricted roads (by day of week, by
time) near the current vehicle location or destina-
tion.Set “Use Time Restricted Roads” to off.
A part of the route is not displayed.The suggested route includes narrow streets (roads
displayed in gray).This is not a malfunction.

AV-124
[WITHOUT MOBILE ENTERTAINMENT SYSTEM]
TROUBLE DIAGNOSIS
Revision: 2007 April2007 M35/M45
VOICE GUIDANCE
VOICE RECOGNITION
REAR VIEW MONITOR
The part of the route already
passed is deleted.A route is managed by sections between way-
points. If you passed the first waypoint, the section
between the starting point and the waypoint is
deleted. (It may not be deleted depending on the
area.)This is not a malfunction.
An indirect route is suggested.If there are restrictions (such as one way streets)
on roads close to the starting point or destination,
the system may suggest an indirect route.Adjust the location of the starting point or
destination.
The system may suggest an indirect route because
route calculation does not take into consideration
some areas such as narrow streets (gray roads).Reset the destination to a main or ordinary
road, and recalculate the route.
The landmark information does not
correspond to the actual informa-
tion.This may caused by insufficient or incorrect data on
the DVD-ROM.This is not a malfunction.
The suggested route does not
exactly connect to the starting
point, waypoints, or destination.There is no data for route calculation closer to
these locations.Set the starting point, waypoints and desti-
nation on main road, and perform route cal-
culation. Symptom Possible cause Possible solution
Symptom Possible cause Possible solution
The voice guidance is not avail-
able.Voice guidance is only available at certain intersec-
tions. In some cases, voice guidance is not avail-
able even when the vehicle should make a turn.This is not a malfunction.
The vehicle has deviated from the suggested
route.Go back to the suggested route or request
route calculation again.
Voice guidance is set to off. Turn on the voice guidance.
Route guidance is set to off. Turn on the voice guidance.
The guidance content does not
correspond to the actual condition.The content of the voice guidance may vary,
depending on the types of intersections at which
turns are made.Follow all traffic rules and regulations.
Symptom Possible cause Possible solution
The system does not recognize
the command.
The system recognizes the com-
mand incorrectly.The interior of the vehicle is too noisy.Close the windows or have other occu-
pants be quiet.
The volume of the voice is too low. Speak louder.
Pronunciation is unclear. Speak clearly.
Voice recognition mode is not yet ready to speak.Push the release “PTT” on the steering
switch, and speak a command after the
tone sounds.
5 seconds or more have passed after pushed and
released “PTT” on the steering switch.Make sure to speak a command within
5seconds after push and release “PTT” on
the steering switch.
Only a limited range of voice commands is usable
for each screen.Use a correct voice command appropriate
for the current screen.
Symptom Possible cause Possible solution
Rear view monitor image is not
displayedThe selector lever is not shifted in R position. Shift the selector lever in R position.

TROUBLE DIAGNOSIS
AV-125
[WITHOUT MOBILE ENTERTAINMENT SYSTEM]
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AV
Revision: 2007 April2007 M35/M45
Rear view monitor image is not
clearFront glass of camera lens is dirtyDip a soft cloth into water and wipe the
glass softly.
There are raindrops, snow, etc. Wipe it with a soft cloth softly.
The sunlight or the headlight of following vehicle is
shining directly to the camera lens.It returns to the original condition if the light
applied to the lens disappears
The center position of possible
route line is not in the correct posi-
tion

Remove or replace the battery.

Replace steering angle sensor or camera control
unit.

Turn steering wheel when turning ignition switch
OFF.Perform the neutral position correction as
follows.

Fully turn the steering wheel to left/right.

Drive 100 m or more at vehicle speed 30
km/h or more. Symptom Possible cause Possible solution