service INFINITI Q50 HYBRID 2014 Warranty Information Booklet

EMERGENCY TRAVEL EXPENSE/TRIP
INTERRUPTION BENEFITS
If you experience a mechanical breakdown more than
100 miles from your primary residence, you may be
eligible for the following reasonable trip interruption
benefits:
●Meals
●Lodging
●Substitute transportation
●Costs to reunite the vehicle and owner, after warranty
repairs have been completed.
The Roadside A ssistance Representative, ( toll free num-
ber 1-800-662-6200), will explain Emergency Travel
Expense/Trip Interruption benefits in detail and provide
authorization of appropriate benefits. (When travelling
in Canada, call 1-800-835-0221.) In some situations
you may be required to pay for these benefits initially. If
so, the representative will p rovide instructions for reim-
bursement procedures. You must keep records of these
expenses and submit them upon request. Emergency
Travel Expense/Trip Interruption Benefits are not avail-
able for accident/collision and/or other non-
warrantable disablements.
SERVICE LOAN CAR PROGRAM
As part of The Infiniti Total Ownership Experience ®,a
participating Infiniti retailer will provide you with a com-
plimentary Infiniti Service Loan Car when you present
your Infiniti vehicle for warranty repair to a participating
Infiniti retailer during the new vehicle limited warranty
basic coverage period, subject to availability and the
eligibility requirements listed below.
The Eligibility Requirements for Service Loan Car are as
follows:
●Only available during the 4 years/60,000 mile
Infiniti New Vehicle Limited Warranty basic coverage
period.
●You must be 21 years of age or older with a valid U.S.
driver’s license.
●You must provide proof of primary insurance.
●You must schedule the service appointment in ad-
vance.*
●Other restrictions apply to loan car including mileageuse and days use limitations.**
*Depending upon availability, exc eptions to the service
appointment requirement may be made in the event
your vehicle is inoperable due to unexpected mechani-
cal failure. In such a circumstance the participating
Infiniti retailer will strive to provide you with a Service
Loan Car if possible. ** Ask your retailer for details.
Note:
This program is NOT a warranty, and is NOT part of
the Infiniti New Vehicle Limited Warranty, but rather a
benefit of The Total Ownership Experience ®. This pro-
gram is subject to change without notice at any time.
54 INFINITI TOTAL OWNERSHIP EXPERIENCE ® BENEFITS

LONG TERM PROTECTION FOR YOUR
INFINITI...
For extra peace of mind, you can choose from a full suite
of Infiniti Elite® Assurance Products to protect your
investment in new or pre-owned Infiniti vehicles, in-
cluding: Extended ProtectionPlan, Prepaid Mainte-
nance Plan, Tire & Wheel Protection Plan, Theft Protec-
tion Plan, Key Replacement Plan, and our bundled
Platinum Protection Plan that provides Tire and Wheel
Road Hazard Protection, Paintless Dent Repair Wind-
shield Repair and Emer gency RoadsideAssistance.
Backed by Infiniti and designed exclusively for Infiniti
owners, our Extended Prot ection Plan and Prepaid
Maintenance Plan are available in a variety of coverage
levels and time and mileage intervals, enabling you to
customize a plan to suit your personal driving habits
and length of ownership. Infiniti Elite® Assurance Prod-
ucts provide you with quality long-term protection and
enhanced peace of mind. Just a few of its major features:
1. With Infiniti Elite® Extended Protection Plan, you canchoosecoverageforupto
8 years/120,000 miles to help guard against rising
repair costs.
2. Repairs are performed at participating Infiniti re- tailers throughout the U.S., excluding U.S. Territo-
ries. Repairs at these retailers are performed by
factory-trained technicians using Genuine Infiniti
or Infiniti-approved new or remanufactured parts
to maintain your vehicle in top running condition.
3. Payment-free service, other than your deductible (if applicable). retailers are paid directly by Infiniti.
4. All Infiniti Elite® Extended Protection Plans are transferable to subsequent owners, thus ensuring
flexibility of your investment and helping to en-
hance the resale value of your Infiniti.
5. Customer assistance is available throughout the
U.S. at any Infiniti retailer, or by calling 1-800-662-
6200. 6. 0% financing is available for qualified
applicants for Extended Pr otection Plans and Pre-
paid Maintenance Plans.
YOU SIMPLY CAN’T GET BETTER LONG-TERM
PROTECTION FOR YOUR MONEY THAN WITH
INFINITI ELITE®!
For details, please contact your authorized Infiniti retailer,
visit infinitiusa.com or complete the attached business
reply card (no postage necessary) and mail it to:
Infiniti Elite® Protection Program Headquarters
P.O. Box 685004
Franklin, TN 37068-9965
We will send you a complete information packet — the
quicker you act, the sooner you can enjoy the full pro-
tection of an Infiniti Elite® service contract.
NOTE:
Infiniti Elite® service contracts for Infiniti vehicles can
only be purchased from an authorized Infiniti retailer.
Vehicles in-service less than 6 months and have less
than 6,000 miles are eligible for a new Infiniti Elite®
service contract. Pre-owned plans are available at the
time of sale for vehicles within ten (10) model years and
fewer than 100,000 actual vehicle miles, or post-sale if
the vehicle is still under the factory New Vehicle Pow-
ertrain Limited Warranty (6 years/70,000 miles). See
your local Infiniti retailer for details.
INFINITI ELITE EXTENDED PROTECTION PLAN 55

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