tow INFINITI Q50 HYBRID 2018 Warranty Information Booklet

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• HEV System Coverage applies to components listed below under the heading HEV System,
supplied by Infiniti, subject to the exclusions
listed under the heading “WHAT IS NOT
COVERED”.
HEV SYSTEM - Lithium-ion battery,
Hybrid Control Module, Inverter.
TOWING COVERAGE
If your vehicle is inoperative due to the failure
of a warranted part during any of the New
Vehicle Limited warranties, including Emission
and Seat belt warranties, towing service to the
nearest authorized Infiniti retailer is covered.
ADJUSTMENT COVERAGE
Service adjustments not usually associated
with the replacement of parts, such as wheel
alignment, are covered only during the first
12 months or 12,000 miles, whichever comes
first.
• Limited 6 month warranty coverage:
OE wiper blade inserts are covered for the
first six months of ownership.
REFRIGERANT RECHARGE ONLY
COVERAGE
Refrigerant recharge not associated with the
repair or replacement of a warranted part
is covered only during the first 12 months,
regardless of the mileage.
NO CHARGE
Warranty repairs will be made at no charge
for parts and/or labor (except for batteries
and tires, in which case you may pay certain charges). Any needed parts replacement
will be made using genuine Infiniti or Infiniti
approved new or remanufactured parts
approved by Infiniti for use on Infiniti vehicles.
Infiniti reserves the right to make changes at
any time, without notice, to production and
service parts in their specifications, colors, and
materials, including those used in connection
with warranty repairs. For this reason, when
approved by Infiniti and at Infiniti’s discretion,
functionally equivalent replacement parts may
be used that do not exactly match the original
production part.
OBTAINING WARRANTY SERVICE
• You must take the vehicle to an authorized
Infiniti retailer in the United States or Canada
during regular business hours at your expense
in order to obtain warranty service. The
names and addresses of authorized Infiniti
retailers are listed in telephone directories.
• If you require warranty service outside of the United States (see terms under caption
“APPLICABILITY”), contact an Infiniti retailer
in that country.
MAINTENANCE, DATA ACCESS,
AND RECORDS
As a condition of this warranty, you are
responsible for properly using, maintaining
and caring for your vehicle as outlined in your
Owner’s Manual, and of maintaining copies of
all maintenance records & receipts for review
by Infiniti. Failure to do so is likely to result in
the denial of warranty. You are also required to provide consent to
give Infiniti access to data stored on vehicle
systems. Failure to do so is likely to result in the
denial of warranty coverage.
Evidence of the performance of the required
maintenance should be kept and may need to
be presented as proof of such maintenance
in connection with related warranty repairs.
To assist you in maintaining appropriate
records, the Maintenance Log located in your
Owner’s Literature Kit can be used along with
supporting repair invoices, receipts and other
such records.
WHAT IS NOT COVERED
GENERAL EXCLUSIONS This warranty does not cover damage, failures
or corrosion resulting from or caused by:
• Failure to operate the vehicle in accordance
with the Owner’s Manual
• Misuse, such as using the vehicle to tow
• Failure of a component not covered by warranty
• Racing and competitive driving
• Theft, vandalism, fire, or flooding (including engine water ingestion)
• Accident, collision, being towed
• Repairs performed by anyone other than an authorized Infiniti retailer
• Glass breakage, unless resulting from defects in material or workmanship
2018 NEW HYBRID VEHICLE LIMITED WARRANTY
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41
OR FITNESS FOR A PARTICULAR PURPOSE,
ARE MADE OR INTENDED BY COMPANY.
COMPANY DISCLAIMS ALL IMPLIED
WARRANTIES, INCLUDING WARRANTIES
OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE. ANY
IMPLIED WARRANTIES, INCLUDING, BUT
NOT LIMITED TO, ANY WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE, ARE LIMITED IN
DURATION TO THE DURATION OF THIS
WRITTEN WARRANTY. SOME STATES DO
NOT ALLOW LIMITATIONS ON HOW LONG
AN IMPLIED WARRANTY LASTS, SO THE
ABOVE LIMITATION MAY NOT APPLY TO
YOU.
NO COMPANY EMPLOYEE OR RETAILER
HAS THE AUTHORITY TO MAKE ANY
WARRANTY, REPRESENTATION, PROMISE
OR AGREEMENT ON BEHALF OF
COMPANY EXCEPT AS STATED IN THIS
LIMITED WARRANTY.
TO THE EXTENT PERMITTED BY LAW,
COMPANY DISCLAIMS LIABILITY FOR
ALL CONSEQUENTIAL AND INCIDENTAL
DAMAGES. THE REMEDIES SET FORTH IN
THIS LIMITED WARRANTY ARE THE SOLE
AND EXCLUSIVE REMEDIES FOR BREACH
OF WARRANTY. SOME STATES DO NOT
ALLOW THE EXCLUSION OR LIMITATION
OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES SO THE ABOVE LIMITATIONS
OR EXCLUSION MAY NOT APPLY TO YOU.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE
OTHER RIGHTS WHICH MAY VARY FROM
STATE TO STATE.
5. COMPANY’S OBLIGATIONS
Any replacement qualifying under this
Adjustment Policy will be made by any
Continental or General brand authorized
retailer or vehicle retailer authorized to handle
Continental or General brand tire adjustments.
Company will replace the tire pursuant to the
terms of this Adjustment Policy.
6. OWNER’S OBLIGATIONS
To make a claim under this Policy concerning
any tire which is covered by this Policy, you
must present your claim with the tire to any
Continental or General brand tire retailer
or vehicle retailer authorized to handle
Continental/General brand tires. For the
nearest Continental or General brand tire
retailer, check the Yellow Pages, or use the
Continental or General brand Internet address,
or one of the “800” numbers shown under
“For Client Assistance.” To be eligible for the
terms of this Policy, you need to present your
new vehicle registration form or new vehicle
sales invoice showing date of purchase. Tires
replaced on an adjustment basis become the
property of Company. You will be required to
sign the Company Limited Warranty Claim
Form or retailer replacement sales receipt.
You are responsible for payment of all
applicable taxes demounting, mounting and
balancing charges set forth under this Policy.
You are also responsible for payment of local
tire-disposal fees and any parts or service
regardless of mileage or months of service. This
includes payment for tire rotation, alignment,
towing, road service, valve stems and tire
repairs.
Owner is responsible for maintaining proper
tire air pressure and for proper maintenance of
the tire.THE WARRANTOR
The warrantor of Continental and General
brand tires is Continental Tire North America,
Inc., 1830 McMillan Park Drive, Fort Mill, SC
29707.
For Client Assistance:
1-800-847-3349 (Nationwide)
1-800-461-1776 (In Canada)
http:/
/www.generaltire.com
http:/ /www.continentaltire.com
SAFETY WARNING
Disregarding any of the safety precautions
and instructions contained in the Owner’s
Manual or the Important Tire Safety
Information in this booklet may result in tire
failure or explosion causing serious personal
injury or death.
CONTINENTAL/GENERAL TIRE LIMITED WARRANTY

44IMPORTANT TIRE SAFETY INFORMATION¹
result in tire destruction. When inspecting
your tires, including the spare, check your air
pressures. If your pressure check indicates
that one of your tires has lost pressure of two
pounds or more, look for signs of penetrations,
valve leakage, or wheel damage that may
account for the air loss.
All tires will wear out faster when subjected
to high speeds as well as hard cornering, rapid
starts, sudden stops, frequent driving on roads
which are in poor condition, and off-road use.
Roads with holes and rocks or other objects
can damage tires and cause misalignment of
your vehicle. When you drive on such roads,
drive on them carefully and slowly, and before
driving again at normal or highway speeds,
examine your tires for any damage, such
as cuts, bulges, penetrations, unusual wear
patterns, etc.
TREAD WEAR INDICATORS (WEAR BARS):
Tires contain Tread Wear Indicators (Wear
Bars) in the grooves of the tire tread which
show up when only 2/32nds of an inch
(1.6mm) of tread is remaining. At this stage,
your tires must be replaced. Tires worn beyond
this stage are dangerous.
HAZARDS
Objects in the road that threaten a tire should
be safely avoided. These objects are potholes,
glass, metal, rocks, wood debris and the
like. Unavoidable contact should prompt a
thorough tire inspection. You may not always recall hitting an object
that can damage or injure your tires. If while
driving your vehicle experiences any unusual
vibrations, ride disturbance or noise and/or you
suspect that possible damage to the tires or
vehicle has occurred, DO NOT JAM OR LOCK
YOUR BRAKES! Rather reduce your speed and
drive with caution until you can safely pull off
the road. Stop and inspect the tires. If the tire
is underinflated or damaged, deflate, remove
the tire and rim assembly and replace it with
your spare. If you cannot detect a cause, have
the vehicle towed to the nearest vehicle or tire
retailer to have the vehicle inspected.
REPAIRING, MOUNTING AND
DEMOUNTING OF TIRES
Do not attempt to repair, mount or demount a
tire yourself. Tire changing can be dangerous
and must be done by professionally trained
persons using proper tools and procedures
as specified by the Rubber Manufacturers
Association (RMA). Follow these mounting
recommendations. Your tires should be
mounted on wheels of correct size and type
and which are in good, clean condition. Bent,
chipped or rusted wheels may cause tire
damage. The inside of the tire must be free
from foreign materials. Have your retailer
check the wheels before mounting new tires.
Mismatched tires and rims can explode during
mounting. Also, mismatched tires and rims can
result in dangerous tire failure on the road. If
a tire is mounted by error on the wrong-sized
rim, do not remount it on the proper rim - scrap it. It may be damaged internally (which
is not externally visible) by being dangerously
stretched and could fail on the highway.
Old valves may leak. When new tubeless tires
are mounted, have new valves of the correct
type installed. Tubeless tires must be mounted
only on wheels designed for tubeless tires, i.e.,
wheels which have safety humps or ledges.
Never perform a temporary repair, use an
innertube or inject sealant as a permanent
substitute for a proper repair. Only qualified
persons should repair tires.
Be sure that all your valves have suitable valve
caps. This will keep valve cores clean and clear
and guard against leakage.
REPAIRS - WHENEVER POSSIBLE, SEE
A TIRE RETAILER AT ONCE.
Some tire
manufacturers do not warrant any inspection
or repair process. The repair is entirely the
responsibility of the repairer. Punctures in
the tread of a passenger tire which do not
exceed 1/4 of an inch (6mm) in diameter can
usually be repaired by following the Rubber
Manufacturer’s Association (RMA) Passenger
and Light Truck Repair procedures. Contact
the manufacturer of your tires for its position
and assistance as to the acceptable location
for a proper repair and the repair of speed
rated tires. Do not use plug repairs. They may
cause further damage to the tire. They are not
always air tight and the plug may fail. Do not
exceed posted speed limits on any repaired tire.
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46
mixing tires of different types on a vehicle in
any configuration, be sure to check the vehicle
Owner’s Manual for its recommendations.
Tires which meet the Rubber Manufacturer’s
Association (RMA) definition of mud and
snow tires are marked M/S, M+S, M&S. On
such tires, this designation is molded into the
sidewall. Tires without this notation are not
recommended for mud and/or snow driving.
If snow tires are needed, it is necessary
to select tires equivalent in size and load
rating to the original equipment tires.
Always fit performance snow tires in sets of
four (4) for optimum mud & snow traction
and maintenance of vehicle handling
characteristics. If you do not, it may adversely
affect the safety and handling of your vehicle.
It is also important to check the vehicle
Owner’s Manual before mixing or matching
tires on 4-wheel drive vehicles as this may
require special precautions.
Please refer to your Owner’s Manual for more
information on tire replacement precautions.
TIRE ROTATION
Tires on your Infiniti vehicle should be rotated
every 7,500 miles or as irregular wear
develops. If irregular wear becomes apparent
or if the wear rate on the tires is perceptibly
uneven, the tires should be rotated in such
a way to alleviate the problem. Check your
vehicle for any mechanical problems and
correct if necessary. Any rotation pattern or
procedure may be followed including those indicated in the Owner’s Manual. Some tires
have arrows on the sidewall showing the
direction in which the tire should turn. When
rotating this type of tire, care must be taken
to maintain the proper turning direction as
indicated by the arrows. Some vehicles have
different tire sizes specified for front and rear
axles. Tires on these vehicles should not be
rotated side to side (unless they are non-
directional). Where a temporary type spare tire
is available, it should not be included in the tire
rotation schedule. Such tires are intended for
temporary use only.
REPLACING TWO TIRES
If your vehicle was originally equipped with
four tires that were the same size and you are
only replacing two of the four tires, install the
new tires on the rear axle. Placing new tires
on the front axle may cause loss of vehicle
control in some driving conditions and cause
an accident and personal injury.
TRAILER TOWING
If you anticipate towing a trailer, you should
see a tire retailer for advice concerning the
correct size of tire and pressure. Tire size and
pressure will depend on the type and size of
the trailer and hitch utilized, but in no case
must the maximum cold inflation pressure or
the tire load rating be exceeded. Check the tire
decal and your Owner’s Manual for further
recommendations on trailer towing.
TIRE ALTERATIONS
Do not perform any alterations on your tires.
Alterations may prevent proper performance,
leading to tire damage, which can result in an
accident. Tires which become unserviceable
due to alterations such as truing, whitewall
inlays, addition of balancing or sealant liquids,
may be excluded from warranty coverage.
Consult your tire warranty.
HIGH-PRESSURE TEMPORARY
SPARE TIRES
1.
The high-pressure spare tire in your Infiniti
vehicle is designed for temporary use only
and must not be used continually as a
regular tire. The standard tire should be
repaired and/or replaced as soon as possible.
2. Avoid driving over obstacles that may
damage the tire through impact or cutting,
such as potholes, glass, metal, etc.
3. Speed must not exceed 50mph (80km/h) for
non-speed-rated temporary spare tires.
4. Temporary spare tires have a limited
treadlife which can vary depending on road
conditions and your driving habits. The
spare tire should be returned to the trunk as
soon as the standard tire can be repaired or
replaced.
5. Because the high-pressure spare tire was specifically designed for your car, it should
not be used on any other vehicle.
6. Do not use snow chains on your high- pressure spare. This could cause damage to
your vehicle.
IMPORTANT TIRE SAFETY INFORMATION¹
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48INFINITI TOTAL OWNERSHIP EXPERIENCE® BENEFITS
ROADSIDE ASSISTANCE
As part of the Infiniti Total Ownership
Experience® , Roadside Assistance is available
to you, 24 hours a day, 365 days a year, for
emergency roadside assistance should the
need arise for any of the following items:
• Mechanical Breakdown
• Flat Tire
• Accident/Collision (One-way tow – loaner vehicle not included)
• Out of Gas
• Lock-out service
• Dead 12V Battery
All Roadside Assistance services are provided
exclusively by Cross-Country Motor Club,
Inc., Boston, Massachusetts 02155, except
in Alaska, California, Oregon, Wisconsin and
Wyoming, where services are provided by
Cross-Country Motor Club of California, Inc.,
Boston, Massachusetts 02155.
HOW TO USE ROADSIDE ASSISTANCEShould one of the disablements listed
above occur, simply call the toll free number,
1-800-662-6200, and advise the Roadside
Assistance Representative of your name, the
vehicle identification number (VIN) of your car,
your location, and the nature of the problem.
(When travelling in Canada call 1-800-835-
0221.) The VIN can be found imprinted on
a plate affixed to the upper dashboard on
the driver’s side of your Infiniti. The VIN is
also printed on the permanent Infiniti Total Ownership
® Program card which will be sent
to you approximately 6 weeks after purchase
of your new Infiniti.
COVERAGERoadside Assistance is provided for all Infiniti
vehicles from the date the vehicle is delivered
to the first retail buyer or otherwise put into
use, whichever is earlier, for a period of 48
months, without regard to mileage.
Roadside Assistance is available to anyone
operating the Infiniti vehicle with the
authorization of the owner. [For purpose of
Roadside Assistance benefits, “owner” includes
the lessee of a leased vehicle.] These services
are transferable with the resale of the vehicle
for the time remaining on the original Infiniti
new vehicle limited warranty coverage period.
Roadside Assistance is available throughout
the Continental United States and Canada.
ON-SITE AND TOWING SERVICEDepending on the type of vehicle problem you
are experiencing, the Roadside Assistance
Representative will determine the appropriate
roadside assistance and/or flatbed (towing)
service to be dispatched. In most cases, minor
disablement services such as flat tire change,
lock-out service, out-of-gas delivery, etc., can
be performed onsite so that you can be on
the road again as soon as possible. There is
no charge for the dispatch of onsite or towing
service. Any charges for the replacement of
keys, gas or non-warranty items will be your
responsibility at the time of the repair or
service. Whenever possible, flatbed (towing) service
will be dispatched for mechanical disablements
or accident/ collisions which render the vehicle
inoperative. There is no charge for the towing
service. Roadside Assistance will arrange to
transport the vehicle to the nearest Infiniti
retailer , if one is located within 250 miles,
or to another authorized alternate service
facility. Warranty covered repairs will be
provided for under the terms of the applicable
express Infiniti limited warranty. However, any
nonwarranty or accident/collision repairs will
be your responsibility.
NOTE: You may be required to sign a receipt at
the time of disablement to acknowledge receipt
of the Roadside Assistance service rendered.
EXCLUSIONSRoadside Assistance is not a warranty and
is not provided under any Infiniti or Nissan
warranty,
but is a service which is provided
to you as part of the Infiniti Total Ownership
Experience
® to minimize any unforeseen
vehicle operation inconvenience. Potential
liability is expressly limited to the cost of
the listed benefits and does not extend to
incidental or consequential damages such
as loss of use inconvenience, loss of pay, or
commercial loss.
Roadside Assistance benefits exclude any
costs related to repairs, parts replacement,
labor, etc. which are incurred as a result of
accident/collision, vehicle abuse, racing,
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vandalism or other items not covered by the
Infiniti New Vehicle Limited Warranty. Also
excluded are services for snow tires, repair
to studs, mounting or demounting of snow
chains, and any fines, fees or taxes which are
associated with impound towing as a result
of actual or alleged violation of any laws or
regulations.
EMERGENCY TRAVEL EXPENSE/TRIP
INTERRUPTION BENEFITS
If you experience a mechanical breakdown
more than 100 miles from your primary
residence, you may be eligible for the following
reasonable trip interruption benefits:
• Meals
• Lodging
• Substitute transportation
• Costs to reunite the vehicle and owner, after warranty repairs have been completed.
The Roadside Assistance Representative, (toll
free number 1-800-662-6200), will explain
Emergency Travel Expense/Trip Interruption
benefits in detail and provide authorization
of appropriate benefits. (When travelling
in Canada, call 1-800-835-0221.) In some
situations you may be required to pay for
these benefits initially. If so, the representative
will provide instructions for reimbursement
procedures. You must keep records of these
expenses and submit them upon request.
Emergency Travel Expense/Trip Interruption
Benefits are not available for accident/collision
and/or other nonwarrantable disablements.
SERVICE LOAN CAR PROGRAM
As part of The Infiniti Total Ownership
Experience®, a participating Infiniti retailer
will provide you with a complimentary
Infiniti Service Loan Car when you present
your Infiniti vehicle for warranty repair to
a participating Infiniti retailer during the
new vehicle limited warranty basic coverage
period, subject to availability and the eligibility
requirements listed below.
The Eligibility Requirements for Service Loan
Car are as follows:
• Only available during the 4 years/60,000 mile Infiniti New Vehicle Limited Warranty
basic coverage period.
• You must be 21 years of age or older with a valid U.S. driver’s license.
• You must provide proof of primary insurance.
• You must schedule the service appointment in advance.*
• Other restrictions apply to loan car including mileage use and days use limitations.**
*Depending upon availability, exceptions to
the service appointment requirement may be
made in the event your vehicle is inoperable
due to unexpected mechanical failure. In such
a circumstance the participating Infiniti retailer
will strive to provide you with a Service Loan
Car if possible. ** Ask your retailer for details.
NOTE: This program is NOT a warranty,
and is NOT part of the Infiniti New Vehicle
Limited Warranty , but rather a benefit of The
Total Ownership Experience
®. This program is
subject to change without notice at any time.
INFINITI TOTAL OWNERSHIP EXPERIENCE® BENEFITS