INFINITI QX30 2018 Owners Manual

SymptomPossible cause Possible solution
No sounds are played although the CD play time is displayed. The system is playing the first track of a mix mode
disc. (Mix mode is a format in which data except
music is recorded on the first track and music data is recorded on one other than the first track in a session.) Play music data in other tracks.
Music cuts off or skips. The combination of writing software and hardware
might not match; or the writing speed, writingdepth, writing width, etc. might not match the specifications. Create a disc using different writing speed settings,
etc.
The system skips the selected track and moves to the next track. A non-MP3/WMA file has been given an extension
of “.MP3”, “.WMA”, “.mp3” or “.wma”. Prepare MP3/WMA files.
Some of the file cannot be played due to copyright protection. Prepare playable files.
The tracks do not play back in the desired order. The folder locations on the disc are changed by the writing software while the files are written on thedisc. Check the settings of the writing software and
create a new disc.
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iPod player
SymptomPossible cause Possible solution
The system does not recognize an iPod. The connector cable is not correctly connected or the iPod does not correctly operate.Connect the connector cable again. If the system
does not recognize the iPod after performing the procedure above, reset the iPod.
The iPod that is to be connected is not compatible with the system. Check the iPod model and firmware versions
available for the system.
The USB extension cable is not correctly connected. Do not use a USB extension cable. The cable is rapidly connected to or disconnected from the USB connector. Slowly connect or disconnect the USB cable.
An iPod cannot be operated. The iPod is connected to the in-vehicle audio
system while headsets, etc. are connected to the iPod. Remove all equipment from the iPod after
disconnecting the iPod from the system, and then connect it to the system again.
The iPod is not operating normally. Disconnect and reconnect the iPod to the
in-vehicle audio system.
The system plays back an album/track that includes particular album art. Disconnect the iPod from the in-vehicle audio
system and then reset the iPod. Disable the album art and then reconnect the iPod to the system.
An iPod does not respond. There are too many tracks in a category. Decrease the number of tracks in a category (less
than 3,000 tracks).
The shuffle function is turned on. Turn off the shuffle function if many tracks are
stored on the iPod.
Music cannot be played back. The connector is not connected to the iPod. Firmly connect the connector until it clicks.
Music stops playing. The sound cuts off due to vibration resulting from
the iPod being in an unstable location. Place the iPod in a stable location where it does
not roll over.
The sound is distorted. The EQ (equalizer) function of the iPod is turned on. Turn off the EQ (equalizer) function.
The iPod battery requires more time than usual to charge. Charging the iPod battery may take longer while
the iPod is playing. If the iPod requires charging, it is recommended to
stop playback
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SymptomPossible cause Possible solution
An iPod cannot be charged while connected to the system. The cable connected to the iPod may be
deteriorated (cable disconnection, etc.). Check the cable.
The connected iPod cannot be operated with the in-vehicle system. -
The operation of an iPod must be performed using
the in-vehicle audio system after the iPod is
connected to the system.
The sound skips. Surrounding circumstances (noise, etc.) may cause
the audio to skip. This does not indicate a malfunction.
The USB extension cable is not correctly connected. Do not use a USB extension cable.
USB memory
Symptom Possible cause Possible solution
The system does not recognize a USB device. A USB extension cable is used.Do not use a USB extension cable.
A USB hub is used. Do not use a USB hub.
Connection or disconnection operation of the USB device was too abrupt. Connect or disconnect the USB device slowly.
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Bluetooth® streaming audio
SymptomPossible cause Possible solution
Registration cannot be performed. The Bluetooth® audio device is not compatible
with the in-vehicle audio system. Check the Owner’s Manual for the Bluetooth®
audio device.
The PIN code is incorrect. Check the PIN code for the Bluetooth® audio
device that is to be registered.
Check that the PIN code for the Bluetooth® audio device is consistent with that for the in-vehicle audio system.
Another Bluetooth® device is used in the vehicle. Turn off the other Bluetooth® device and wait until registration is completed.
Music cannot be played. The Bluetooth® audio device is not compatible
with the in-vehicle audio system. Check the Owner’s Manual for the Bluetooth®
audio device.
The system is not in the Bluetooth® audio mode. Push

BLUETOOTH® HANDS-FREE
PHONE SYSTEM
SymptomPossible cause Possible solution
A cellular phone cannot be registered. The cellular phone is not compatible with the in-vehicle hands-free phone system.Use a cellular phone compatible with the system. Visit
the website (www.infinitiusa/bluetooth) for model compatibility.
Registration of the cellular phone has been performed incorrectly. Check the registration procedure, and then register the
cellular phone again.
A cellular phone cannot be connected or
becomes disconnected after registration is complete. The Bluetooth® setting of the in-vehicle hands-free
phone system is turned off. Turn on the Bluetooth® setting of the system.
The Bluetooth® setting of the cellular phone is turned off. Turn on the Bluetooth® setting of the cellular phone.
The remaining battery level of the cellular phone is low. Charge the battery of the cellular phone.
The wireless Bluetooth® connection may be
disrupted depending on the location of the cellular phone. Do not place the cellular phone in an area surrounded by
metal or far away from the in-vehicle hand-free phone system. Do not place the cellular phone close to the seats or your body.
Registration of the cellular phone is not complete. Perform registration of the cellular phone.
A call to a particular phone number fails. If the system tries to make a call several times to the same phone number (for example: the party
does not respond to the call, the party is out of the network service area, or the call is abandoned
before the party responds), the system may reject a request to make a call to the phone number. Turn the cellular phone off and then on again to reset
the connection.
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SymptomPossible cause Possible solution
The system does not recognize the
connection of a cellular phone and cannot receive or make a call. The cellular phone is not compatible with the
in-vehicle hands-free phone system. Use a cellular phone compatible with the system. Visit
the website (www.infinitiusa/bluetooth) for model compatibility.
The cellular phone is not connected. Check the registration procedure, and then register the cellular phone again.
The phone operation is limited by the functions (such as dial lock, etc.) of the registered cellular phone. Remove any settings that are limiting use of the cellular
phone, and then perform registration again.
Registered voice tag is cut short. Speaking of the voice tag did not fit within the 5 second recording period after the beep. Speak the voice tag within 5 seconds after the beep.
The other party cannot hear your voice. The
other party can hear your voice, but it cracks or cuts out. The cellular phone is not connected. Check the registration procedure, and then register the
cellular phone again.
The fan speed of the air conditioner is too fast. Decrease the fan speed of the air conditioner.
The ambient noise level is excessive. (For example: heavy rain, construction sites, inside a tunnel, oncoming vehicles, etc.) Close the windows to shut out ambient noise.
The noise generated by driving the vehicle is too loud. Reduce the vehicle speed, and then speak a command.
The incoming or outgoing voice level is too loud. Adjust the incoming or outgoing voice level properly.
The voice is cut out or noise is heard during a call. The wireless Bluetooth® connection may be
disrupted depending on the location of the cellular phone. Do not place the cellular phone in an area surrounded by
metal or far away from the in-vehicle hands-free phonesystem. Do not place a cellular phone close to the seats or your body.
When a cellular phone is operated to make a call, the hands-free function is no longer available. Some models of a cellular phone do not switch to
the hands-free mode when they are operated to make a call. This is not a malfunction. Make a call again using the
hands-free function.
The other party's voice cannot be heard. There is no ring tone. The volume level is set to the minimum.
Adjust the volume level.
A cellular phone is not connected. Check the registration procedure, and then register the
cellular phone again.
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SymptomPossible cause Possible solution
Each volume level (ring tone, incoming voice or outgoing voice) is different. Each volume level is not adjusted properly.
Adjust each volume level properly.
The antenna display is different between the
navigation screen (if equipped) and the screen on a cellular phone. Making or receiving a call is unavailable even though the antenna
display indicates that it is possible to do so. The antenna display varies depending on the model
of cellular phone. This does not indicate a malfunction. The antenna
display and remaining battery level shown on the
navigation screen may be different from those shown on the cellular phone screen. Use them as a reference.
A voice cannot be heard clearly when using a cellular phone behind tall buildings. Some structures such as tall buildings, etc. may
cause irregular reflection of radio waves or
completely shut out radio waves that are used for cellular phones. This is not a malfunction.
Noise is heard when using a cellular phone
under/near areas of elevated railroads, high
voltage electric power cables, traffic signals, or neon billboards, etc. Electromagnetic waves that are generated from
radio devices may adversely affect the cellular phone. This is not a malfunction.
Noise is heard in the sound from the audio system while using a cellular phone. Radio waves that are generated from a cellular
phone may adversely affect the sound from the audio system. This is not a malfunction.
The sound skips. The cellular phone may have turned on the wireless
LAN (Wi-Fi). Turn off the wireless LAN (Wi-Fi).
Phonebook cannot be downloaded. An error occurred during the phone pairing process. Re-register the Bluetooth® pairing information after deleting the pairing information from both the cellularphone and the vehicle system.
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MONITOR SYSTEM
SymptomPossible cause Possible solution
The image on the display is not clear. The front of the camera lens is dirty.Gently wipe off the dirt with a damp soft cloth.
Moisture drops such as rain or snow form on the camera lens. Gently wipe off the drops with a soft cloth.
Light such as sunlight or a headlight beam from another vehicle directly enters the camera. This is not a malfunction. It will return to normal
when the light disappears.
Moisture condensation occurs in the camera lens due to rapid temperature change. This is not a malfunction. It will return to normal
after driving for short period of time.
Objects on the display may not be clear in a dark place or at night. Adjust the brightness or the contrast settings of
the screen.
The image on the display flickers. The vehicle is under fluorescent light. This is not a malfunction.
The colors of the object on the display look different from those of the actual object. This is a typical phenomenon for cameras.
This is not a malfunction.
Image does not appear on the display. The shift lever is not shifted to the R (Reverse) position.Shift the shift lever to the R (Reverse) position.
[Automatic Display with Sonar] is OFF. Set [Automatic Display with Sonar] to ON.
The image appears on the display from the wrong angle. The lift gate is open.
Close the lift gate.
The image on the display is not clearly visible. Strong light or reflected light enters the camera. This is not a malfunction.
The sensor is not detective. There is ice or snow on the sensor. Flush out ice and snow with warm water.
There is dirt, mud or wax on the sensor. Gently wipe off the dirt with a damp soft cloth.
Vertical lines appear on the image. Strong reflected light from the bumper enters the
camera. This is not a malfunction.
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VOICE RECOGNITION
SymptomPossible cause Possible solution
The system does not operate or fails to interpret the command correctly. The interior of the vehicle is too noisy.
Close the windows or make sure the other
occupants are quiet.
The fan speed of the air conditioner is too fast. Decrease the fan speed of the air conditioner.
The noise generated by driving the vehicle is too loud. Reduce the vehicle speed, and then speak the
command.
The voice command is spoken in a low voice. Speak the command in a louder voice.
The command is spoken too fast. Speak the command after confirming the following: voice guidance is announced, a tone sounds, andan icon on the screen changes from white to orange.
The command is spoken too slowly. Speak in a natural voice without pausing between words.
The system prompts to repeat a command. Pronunciation is unclear.Speak clearly.
The command is spoken too late after the tone. Speak the command within 5 seconds after confirming the following: a voice guidance is
announced, a tone sounds, and an icon on the screen changes from white to orange.
An improper command is spoken. Speak the command or a number that is displayed
in white on the screen.
Speak a command that is shown in the command list.
The system does not correctly recognize a number spoken. Many numbers are spoken at once.
Place a pause between the appropriate digits for
correct recognition by the system. When speaking a telephone number, place a pause between area codes and dial codes, etc.
Voice recognition does not operate, and a tone sounds twice after pushing the <
>.The
<>is pushed before the system is ready to
accept voice commands. After turning on Infiniti InTouch, wait for the voice
recognition system to be ready before giving voice commands.
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SymptomPossible cause Possible solution
The USB memory device cannot operate with voice recognition. Depending on the device, an iPhone® or iPod® may
be recognized as a USB memory device. This is not a malfunction
More than one audio device is connected to USB port. Only one audio device can be operated with the
voice recognition system even when multiple
numbers of devices are connected. Select an audio source to operate with the voice recognition system.
The USB/iPod operation screen is grayed out. The audio device is not connected.Connect an audio device to the system.
An audio source to be operated with the voice recognition system has not been selected. Select an audio source to be operated with the
voice recognition system.
An error message is displayed when trying to select a track and operate the USB/iPod. The track information is being processed for
registration by the system. Song information will be loaded into the system
when a new audio device is registered for the first time or when the song information in the
pre-registered device has been changed. Wait for
the loading to complete (this may take from a few minutes to up to an hour).
The number of songs stored on the connected audio device exceeds its capacity. Decrease the number of songs stored on the audio
device.
No song is stored on the audio device. Store songs on the connected audio device. Storing songs with information such as artist name, album
name, song name, and playlist, etc., will make voice recognition song search available.
The Navigation item is not displayed in the voice operation menu screen. Voice Recognition command preparation for the
navigation system is not completed immediately after the system is started. Display any screen other than the Voice
Recognition screen, and then push <
>.
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