wheel INFINITI QX60 2020 Infiniti Connection

8. Troubleshooting guide
INFINITI INTOUCHTMSERVICES (if so equipped)
SymptomPossible cause Possible solution
The system cannot connect
to the INFINITI InTouch
TM
Services Data Center. A subscription for the INFINITI In-
Touch
TMServices has not been estab-
lished. Sign up for a subscription to the INFINITI InTouch
TMServices. For details
about subscriptions, contact the INFINITI InTouchTMServices support line
at 1-855-444-7244.
The communication line is busy. Try again after a short period of time.
The vehicle is in a location where it is
difficult to receive radio waves. When the vehicle moves to an area where radio waves can be transmitted
sufficiently, communication will be restored. When the icon on the display
shows that the vehicle is inside the communication area, the system can be
used.
TCU (Telematics Control Unit) is not
turned on. If the icon does not show that the vehicle is inside the communication area
despite the fact that the vehicle is in that location, contact the INFINITI
InTouch
TMServices support line at 1-855-444-7244.
Radio wave reception is not sufficient
for TCU (Telematics Control Unit) op-
eration. When the vehicle moves to an area where radio waves can be transmitted
sufficiently, communication will be restored. When the icon on the display
shows that the vehicle is inside the communication area, the system can be
used.
Some of the items that are
displayed on the menu
screen cannot be selected. The vehicle is being driven and some
menu items are disabled.
When the vehicle is being driven, stop the vehicle in a safe location and apply
the parking brake before operating the functions.
Some parts of the screen are
not displayed. The vehicle is being driven and some
menu items are disabled. Operate the system after stopping the vehicle in a safe location and applying
the parking brake.
The system does not an-
nounce information. The volume level is set to the minimum. Adjust the volume level by operating
/ >located
on the audio system or <+>/<->/<>on the steering wheel while the
system is announcing information.
8-26

A
About route guidance .............................. 6-32
Adjusting settings ..................................... 2-12
App Garage screen ................................... 5-30
App Garage Settings screen .................. 5-31
Audio accessories........................................ 2-8
Audio jacks for wired headphones....... 3-56
Audio main buttons .................................. 3-14
Audio operation precautions ................... 3-2
Audio operations....................................... 3-17
Audio settings ............................................ 3-38
Audio source............................................... 3-17
Audio system................................................. 3-1
Audio system (Troubleshooting)............. 8-5
Audio system Steering wheel
audio controls............................................. 3-16
Auxiliary (AUX) devices............................ 3-37
B
Bluetooth® Hands-Free Phone .............. 4-1
Bluetooth® Hands-Free
Phone System .............................................. 4-2
Bluetooth® Hands-Free Phone
System (Troubleshooting)....................... 8-15
Bluetooth® information .......................... 4-14Bluetooth® streaming audio...... 3-13, 3-34
Building graphics ......................................... 6-6
C
Canceling route.......................................... 6-36
Center multi-function control panel ...... 2-3
Changing map view.................................... 6-9
Changing order of destination
and waypoints............................................ 6-39
Changing region......................................... 6-15
Changing scale of map .............................. 6-8
Clock settings............................................. 2-26
Command list................................................. 7-7
Compact Disc (CD) player ............ 3-4, 3-23
Compressed Audio
Files (MP3/WMA/AAC)........................... 3-9
Connecting Bluetooth® device.............. 2-27
Connecting Bluetooth®
Hands-free Phone....................................... 4-3
Connecting cellular phone ...................... 2-27
Connecting to Interactive
Voice Menu................................................. 5-21
Control buttons and touch
screen display............................................... 2-2
Controlling the rear system on the
front display............................................... 3-60
Current vehicle location........................... 6-59
Customer assistance .................................. 8-2
D
Deleting stored item................................. 6-53
Destination screen .................................... 6-17
Disc/USB memory device care
and cleaning................................................ 3-41
Display urgent traffic information ......... 5-6
Display View Bar....................................... 2-16
Displaying current vehicle location......... 6-6
Download application.............................. 5-29
Downloading All Information Feeds ... 5-22
During a call.................................................. 4-5
DVD player......................................... 3-5, 3-25
E
Editing route............................................... 6-37
Editing stored information .................... 6-50
Emergency support................................... 5-24
Example of how Vehicle Apps
is used........................................................... 5-34
F
Favorites...................................................... 4-13
Index
9-1

Route guidance settings.......................... 6-42
Route menu screen................................... 6-37
S
Safety information............................. 1-3, 6-3
Screen settings........................................... 2-22
Scrolling list or message.......................... 2-12
Searching for detour route using
traffic information.................................... 6-40
Searching from history ............................ 6-25
Searching from Stored Locations......... 6-24
Selecting audio source............................. 3-17
Selecting item............................................. 2-12
Sending a text message ............................ 4-8
Setting at information on map.............. 6-14
Setting by INFINITI
InTouch™ Services .................................... 6-28
Setting by phone number........................ 6-27
Setting city center..................................... 6-27
Setting freeway entrance/exit.............. 6-26
Setting from stored routes..................... 6-27
Setting home as destination .................. 6-23
Setting intersection .................................. 6-26
Setting point on map .............................. 6-30
Settings menu ............................................ 2-19
Shortcut menu............................................ 2-14SiriusXM Traffic™ information................ 5-4
SiriusXM® Travel Link and
SiriusXM Traffic™ ....................................... 5-8
Specification chart for DVD..................... 3-6
Split screen.................................................... 6-9
Starting system.......................................... 2-11
Steering wheel mounted audio
control buttons .......................................... 3-16
Steering wheel switch................................. 2-7
Storing avoid area.................................... 6-48
Storing home location.............................. 6-47
Storing location ......................................... 6-47
Storing route ............................................. 6-48
Subscription to INFINITI
InTouch™ Services .................................... 5-15
System status screen ............................... 2-13
T
Text message................................................ 4-5
Text message settings ............................... 4-9
Touch panel................................................. 2-11
Trademarks ................................................... 1-4
Traffic information on map....................... 5-7
Traffic information settings ..................... 5-6
Transferring information to/from
address book .............................................. 6-55
U
Updating All Information Feeds .......... 5-22
USB (Universal Serial Bus)
connection port................................ 3-8, 3-28
USB connection port and auxiliary
input jacks ..................................................... 2-8
Using applications..................................... 5-29
Using Destination Send to Car.............. 6-29
Using Google Send to Car...................... 6-29
Using Journey Planner............................. 6-25
V
Vehicle Apps ............................................... 5-29
Vehicle settings.......................................... 2-21
Viewing available traffic information.... 5-4
Viewing information feeds history....... 5-22
Viewing SiriusXM® Travel Link .............. 5-8
Voice Recognition
(Troubleshooting) ...................................... 8-27
Voice Recognition settings..................... 7-14
Volume settings......................................... 2-23
Index
9-3