INFINITI QX80 2021 Warranty Information Booklet

2021
WARRANTY INFORMATION BOOKLET

Infiniti, the Infiniti logo, and Infiniti model names are Infiniti trademarks.
©2020 Nissan North America, Inc.
All rights reserved. No part of this publication may be reproduced or stored in a retrieval system, or transmitted in any
form, or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior written
permission of Nissan North America, Inc.

TABLE OF CONTENTS
1 SUMMARY OF WARRANTY COVERAGE
2 INFINITI OWNER SATISFACTION AND
ASSISTANCE
4 2021 NEW VEHICLE LIMITED
WARRANTY
8 2021 INFINITI FEDERAL VEHICLE
EMISSION CONTROL WARRANTIES
11 2021 INFINITI CALIFORNIA VEHICLE
EMISSION CONTROL WARRANTIES
17 RECOMMENDATION FOR MAINTENANCE SERVICE AND
REPLACEMENT PARTS
18 SEAT BELT LIMITED WARRANTY
19 LIMITED WARRANTY ON GENUINE
INFINITI REPLACEMENT PARTS AND
GENUINE INFINITI ACCESSORIES
21 INFINITI LIFETIME REPLACEMENT
PANEL CORROSION LIMITED
WARRANTY 22
REPLACEMENT BATTERY LIMITED
WARRANTY
24 BRIDGESTONE FIRESTONE TIRE LIMITED WARRANTY
27 GOODYEAR/DUNLOP TIRE LIMITED WARRANTY
36 MICHELIN PASSENGER AND LIGHT
TRUCK TIRE LIMITED WARRANTY
38 CONTINENTAL/GENERAL TIRE LIMITED WARRANTY
41 IMPORTANT TIRE SAFETY INFORMATION
47 INFINITI TOTAL OWNERSHIP EXPERIENCE
® BENEFITS
49 INFINITI ELITE EXTENDED
PROTECTION PLAN
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1SUMMARY OF WARRANTY COVERAGE
Coverage/Dur ation
Basic Coverage
Corr osion C overage (P erforation fr om Corr osion)**
Powertr ain Coverage ***
Feder al Emission P erformanc e W arr anty
Feder al Emission Def ect Warr anty
Feder al Emission Long Term Def ect Warr anty
Calif ornia Emission P erformanc e and Def ect Warr anties
Calif ornia Emission Long Term Def ect Warr anty
84 months / unlimited mileage
72 months / 70 ,000 miles
24 months/24, 000 miles
48 months / 60 ,000 miles
48 months / 60
,000 miles
96 months / 80 ,000 miles
48 months / 60 ,000 miles
84 months / 70 ,000 miles
Summar
y of Warr anty Cover age*
0 miles unlimited mileage
* See the express terms of the appropriate warranty printed in this booklet, which terms control if there is a conflict with this chart.
** Unlimited Mileage
*** 10 Years/Unlimited Mileage on Seat belts
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2
Both Infiniti and your Infiniti retailer are
dedicated to serving all your automotive needs.
Your complete satisfaction is our primary
concern. Your Infiniti retailer is available to
assist you with all your automobile sales, parts
and service requirements.
If, however, a situation arises that you believe
has not been addressed to your satisfaction,
we ask that you take the following steps.
STEP 1:
Discuss the situation with the retailer
management. If a problem still exists, contact
the retailer’s owner. Your Infiniti retailer is best
equipped to resolve the matter for you.
STEP 2:
If the concern has still not been addressed to
your satisfaction, please contact our Infiniti
Consumer Affairs Department using our toll
free number:
1–800–662–6200
The Consumer Affairs Department will ask for
the following information:
•• Your name, address, and telephone number
•• Vehicle identification number (on dashboard
and permanent Infiniti Total Ownership
program card)
•• Date of purchase
•• Current odometer reading
•• Your Infiniti retailer’s name
•• Details of the concern Or you can write to Infiniti with the above
information at:
INFINITI DIVISION
Infiniti North America, Inc.
Consumer Affairs Department
P.O. Box 685003
Franklin, TN 37068-5003
STEP 3:
In the event that you believe Infiniti has been
unable to satisfactorily address the problem,
a special automotive complaint resolution
program called BBB AUTO LINE is available
to you. The BBB AUTO LINE program is
independently operated by the Council of
Better Business Bureaus, Inc. (BBB).
For information about the BBB AUTO LINE in
your area, please call us (Infiniti) at the same
toll free number (1-800-662-6200).
We will be happy to provide you with the
address and phone number of your local BBB
office or any other information about AUTO
LINE.
Or you may contact the BBB at: BBB Auto Line
Council of Better Business Bureaus, Inc.
3033 Wilson Boulevard
Suite 600
Arlington, VA 22203
1 (800) 955-5100 If you call the BBB, its staff will record the
details of your complaint by telephone. They
will ask for the same information as in Step 2.
The BBB AUTO LINE program consists of
two parts: mediation and arbitration. The
BBB AUTO LINE staff will attempt to provide
suggestions for resolving the problem during
mediation. If a satisfactory resolution has
not been achieved during mediation, you will
have the opportunity to present your case
personally before an impartial arbitrator or
three person panel. This is the arbitration part
of AUTO LINE. The arbitrator(s) will make a
decision after the arbitration hearing.
The BBB will, in most cases, send you a final
decision in your case within forty (40) days
(plus 7 days, if you have not contacted Infiniti)
unless you delay the process. If you do not
accept the decision, it will not be legally
binding on you or Infiniti. However, in some
states, if the decision is not accepted, it may
be introduced either by you or by Infiniti as
evidence in a subsequent court action.
INFINITI OWNER SATISFACTION AND ASSISTANCE
(Continued on next page)
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3
BBB AUTO LINE is an informal dispute
settlement mechanism operated to comply
with applicable Federal law and regulations.
In states where BBB AUTO LINE is available,
you are required to use BBB AUTO LINE
before exercising rights or seeking remedies
under Title 1 of the Federal Magnuson-Moss
Warranty Act, 15 U.S.C. §2301, et. seq. If you
choose to seek remedies other than those
created by Title 1 of the Magnuson-Moss
Warranty Act, (for example, under state
law), that Federal Act does not require you
to first use BBB AUTO LINE. The program
is still available to you, however, and may
be of considerable assistance. Some states
specify that informal dispute settlement
mechanisms such as BBB AUTO LINE must
be used before you may use state operated
complaint resolution processes, before you
may file a lawsuit under state law, and/or
before you may have certain other rights
or remedies available under state law. In
accordance with those states’ laws, Infiniti
requires the prior use of BBB AUTO LINE
in good faith before you resort to such
other processes, file a lawsuit, or seek other
remedies provided by state law. Please see
the Supplement to 2021 Infiniti Warranty
Information Booklet & 2021 Infiniti Owner’s
Manual for additional information.BBB AUTO LINE may not be available in all
states. We, Infiniti, can provide you with
information about the availability of BBB
AUTO LINE in your state, or call the BBB
AUTO LINE number listed above.
ELIGIBILITY: Generally, Infiniti vehicles less
than four years old from date delivered to the
first retail buyer or otherwise put into use, and
with fewer than 60,000 miles, are eligible
for the program. See Supplement to 2021
Infiniti Warranty Information Booklet & 2021
Infiniti Owner’s Manual for possible exceptions
applying in your state.
ASSISTANCE OUTSIDE OF
WARRANTY
In support of our commitment to the
“Total Ownership Experience,” Infiniti may
occasionally offer to pay or reimburse for part
or all of the cost of making certain, specific
repairs beyond or outside of the terms of the
warranty for some specific vehicle models.
Some states refer to such programs as
“adjustment programs”. In such circumstances
Infiniti mails notices to all known registered
owners of affected vehicles. You may
additionally inquire of your authorized Infiniti
retailer or of Infiniti directly at the number
listed below of the applicability of such
programs to your vehicle.
Infiniti may occasionally offer special
assistance that may pay for part or all of
vehicle repairs beyond the expiration of the limited warranty period on a case by
case basis. Should you experience unusual
difficulties with your vehicle please discuss the
situation with your retailer. If your retailer is
unable to assist you, you may call the Infiniti
Consumer Affairs Department at 1-800- 662-
6200 to discuss your concern. You will need to
provide the Model, Model Year, VIN (Vehicle
Identification Number), mileage, maintenance
history, a detailed explanation of the concern,
and why you believe that Infiniti should be
responsible for the repair. Your request will
be individually investigated and you will be
informed of Infiniti‘s decision.
Please also review the Supplement to
2021 Infiniti Warranty Information Booklet
& 2021 Owner’s Manual for important
information concerning consumer rights in
your state.
INFINITI OWNER SATISFACTION AND ASSISTANCE
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4
WHO IS THE WARRANTOR
Infiniti1 warrants all parts of your 2021 Infiniti
vehicle supplied by Infiniti, except for those
listed under the caption “WHAT IS NOT
COVERED.”
APPLICABILITY
•• This warranty is provided to the original and
subsequent owner(s) of an Infiniti vehicle
originally distributed by Infiniti which is
originally sold by a Infiniti authorized Infiniti
retailer in the United States, and which is
registered and normally operated in the
United States (including Alaska and Hawaii),
the United States territories (specifically
Guam, Saipan, American Samoa, Puerto
Rico, and the U.S. Virgin Islands), and
Canada.
•• Your Infiniti vehicle is manufactured to
meet U.S. regulations and environmental
requirements. With the exception of privately
owned vehicles belonging to members of
the U.S. military or employees and officers
of the United States Government stationed
abroad, this warranty does not apply if an
otherwise covered vehicle is operated in,
or relocated to, a country other than those
listed above under this caption, except
that it continues to apply if the vehicle is
operated in full compliance with its proper
use as described in the applicable Owner’s
Manual
2 while touring outside of the United
States, the U.S. territories or Canada for a
period not exceeding sixty (60) consecutive
days or sixty (60) days in any one 12 month
period. This warranty applies to a relocated
vehicle which is returned to, and is registered
and normally operated in the United States,
the U.S. territories or Canada, except for
conditions due to the vehicle’s foreign
operation, e.g., use of inappropriate fuels or
other fluids. Infiniti makes available to you, and you are
specifically required by Federal law to use
BBB AUTO LINE [(800) 955-5100] before
exercising rights or seeking remedies under
the Federal Magnuson-Moss Warranty
Act, 15 U.S.C §2301, et. seq. You are not
required to first use BBB AUTO LINE if you
seek remedies not created by Title 1 of that
Federal law, but are required to first use BBB
AUTO LINE if you seek remedies created by
state law, including your state’s lemon law, if
applicable state law provides for using a 703
compliant or similar process before filing suit.
Please refer to pp. 2-3 of this booklet and
the “Supplement to 2021 Infiniti Warranty
Information Booklet & 2021 Infiniti Owner’s
Manual” for additional information.
2021 NEW VEHICLE LIMITED WARRANTY
1 Infiniti indicates Infiniti Division of Nissan North America, Inc., P.O. Box 685003, Franklin, Tennessee, 37068-5003, which distributes Infiniti vehicles in the United States.
2 See the Owner’s Manual for information relevant to proper operation of the vehicle, including the recommended fuels and fluids.
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5
LIMITATION OF WARRANTIES AND
OTHER WARRANTY TERMS AND
STATE LAW RIGHTS EXTRA EXPENSES
- LIMITATIONS OF DAMAGES THIS
WARRANTY DOES NOT COVER
INCIDENTAL OR CONSEQUENTIAL
DAMAGES SUCH AS LOSS OF THE USE
OF THE VEHICLE, INCONVENIENCE OR
COMMERCIAL LOSS.
ANY IMPLIED WARRANTY OF
MERCHANTABILITY AND FITNESS FOR
A PARTICULAR PURPOSE SHALL BE
LIMITED TO THE DURATION OF THIS
WRITTEN WARRANTY.
Some states do not allow the exclusion or
limitation of incidental or consequential
damages or limitations on how long an
implied warranty lasts, so the above
limitations or exclusions may not apply to
you. This warranty gives you specific legal
rights, and you may also have other rights
which vary from state to state.
Infiniti does not authorize any person to
create for it any other warranty, obligation
or liability in connection with this vehicle.
THE WARRANTY BEGINS
The warranty period begins on the date the
vehicle is delivered to the first retail buyer or
put into service, whichever is earlier.
FOR HOW LONG AND WHAT IS
COVERED
BASIC COVERAGE
•• The basic coverage period is 48 months or
60,000 miles, whichever comes first.
•• The warranty covers any repairs needed to
correct defects in materials or workmanship
of all parts and components of each new
Infiniti vehicle supplied by Infiniti subject
to the exclusions listed under the heading
”WHAT IS NOT COVERED” or, if the part is
covered by one of the separate coverages
described in the following sections of this
warranty, that specific coverage applies
instead of the basic coverage.
POWERTRAIN COVERAGE
•• The Powertrain coverage period is 72
months or 70,000 miles, whichever comes
first.
•• This warranty covers any repairs needed to
correct defects in material or workmanship.
•• Powertrain coverage includes components
listed below, under the headings Engine,
Transmission and Transaxle, Drivetrain, and
Restraint System, supplied by Infiniti, subject
to the exclusions listed under the heading
“WHAT IS NOT COVERED.”
ENGINE - Cylinder heads and block and
all internal parts, rocker covers and oil pan,
valve train and front cover, timing chain and
tensioner, oil pump, water pump and fuel
pump, fuel injectors, intake and exhaust
manifolds, flywheel, seals and gaskets.
TRANSMISSION AND TRANSAXLE
- Case and all internal parts, torque
converter and converter housing,
automatic transmission control module,
transfer case and all internal parts, seals
and gaskets, clutch cover and housing,
A/T cooler, and electronic transmission
controls.
DRIVETRAIN - Drive shafts, final drive
housing and all internal parts, propeller
shafts, universal joints, bearings, seals and
gaskets.
RESTRAINT SYSTEM - Air bags and
related electronic control systems.
CORROSION COVERAGE (PERFORATION
FROM CORROSION)
Any body sheet metal panel supplied by Infiniti
found to have developed perforation (rust-
through) due to corrosion in normal use is
covered for 84 months, regardless of mileage,
except for those items listed under “WHAT IS
NOT COVERED.” No additional rust proofing
applications are required. Perforation is a
condition in which any body sheet metal panel
has corroded from one surface to another.
TOWING COVERAGE
If your vehicle is inoperative due to the failure
of a warranted part during any of the New
Vehicle Limited warranties, including Emission
and Seat belt warranties, towing service to the
nearest authorized Infiniti retailer is covered.
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2021 NEW VEHICLE LIMITED WARRANTY
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62021 NEW VEHICLE LIMITED WARRANTY
ADJUSTMENT COVERAGE
Service adjustments not usually associated
with the replacement of parts, such as wheel
alignment, and wheel balancing are covered
only during the first 12 months or 12,000
miles, whichever comes first.
••
Limited 12 month warranty coverage:
I-key and key fob batteries are covered for
the first 12 months of ownership.
••
Limited 6 month warranty coverage:
OE wiper blade inserts are covered for the
first six months of ownership.
REFRIGERANT RECHARGE ONLY
COVERAGE
Refrigerant recharge not associated with the
repair or replacement of a warranted part
is covered only during the first 12 months,
regardless of the mileage.
NO CHARGE
Warranty repairs will be made at no charge
for parts and/or labor (except for tires, in
which case you may pay certain charges).
Any needed parts replacement will be made
using genuine Infiniti or Infiniti approved new
or remanufactured parts approved by Infiniti
for use on Infiniti vehicles. Infiniti reserves the
right to make changes at any time, without
notice, to production and service parts in their
specifications, colors, and materials, including
those used in connection with warranty
repairs. For this reason, when approved by
Infiniti and at Infiniti’s discretion, functionally equivalent replacement parts may be used that
do not exactly match the original production
part.
OBTAINING WARRANTY SERVICE
•• You must take the vehicle to an authorized
Infiniti retailer in the United States or Canada
during regular business hours at your expense
in order to obtain warranty service. The
names and addresses of authorized Infiniti
retailers are listed in telephone directories.
•• If you require warranty service outside of
the United States (see terms under caption
“APPLICABILITY”), contact an Infiniti retailer
in that country.
MAINTENANCE, DATA ACCESS,
AND RECORDS
As a condition of this warranty, you are
responsible for properly using, maintaining
and caring for your vehicle as outlined in your
Owner’s Manual, and of maintaining copies of
all maintenance records & receipts for review
by Infiniti. Failure to do so is likely to result in
the denial of warranty.
You are also required to provide consent to
give Infiniti access to data stored on vehicle
systems. Failure to do so is likely to result in the
denial of warranty coverage.
Evidence of the performance of the required
maintenance should be kept and may need to
be presented as proof of such maintenance
in connection with related warranty repairs.
To assist you in maintaining appropriate records, the Maintenance Log located in your
Owner’s Literature Kit can be used along with
supporting repair invoices, receipts and other
such records.
WHAT IS NOT COVERED
GENERAL EXCLUSIONS This warranty does not cover damage, failures
or corrosion resulting from or caused by:
•• Failure to operate the vehicle in accordance
with the Owner’s Manual
•• Misuse, such as using the vehicle to tow
•• Failure of a component not covered by
warranty
•• Racing and competitive driving
•• Theft, vandalism, fire, or flooding (including
engine water ingestion)
•• Accident, collision, being towed
•• Repairs performed by anyone other than an
authorized Infiniti retailer
•• Glass breakage, unless resulting from
defects in material or workmanship
•• Normal wear and tear, including dings, dents,
chips, or scratches
•• Damage caused by any automated or
manually operated car wash or by using a
pressure washer
Note that complaints related to failure to
comply with proper use of the vehicle as
described in the applicable Owner’s Manual
(including the lack of availability or use of
proper fluid), or the vehicle’s lack of compliance
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72021 NEW VEHICLE LIMITED WARRANTY
with local regulations or environmental
requirements of any country (other than the
U.S. or Canada) are NOT covered by this
warranty.
DAMAGE OR FAILURES DUE TO
ALTERATION OR MODIFICATION
This warranty does not cover damage, failures
or corrosion resulting from or caused by:
•• Alteration, tampering, or improper repair
•• Installation of non-Infiniti approved
accessories or components
•• Improper installation of any Infiniti approved
aftermarket accessory or component
•• A vehicle whose odometer mileage has been
altered, or the odometer repaired or replaced
and the actual vehicle mileage cannot be
correctly and readily determined
SALVAGE TITLE This limited warranty does not apply to any
vehicle, and is rendered void if the vehicle is
(or ever has been) issued a “salvage” or similar
title including, but not limited to junk, scrap,
rebuilt, or flood titles, under any state’s law; or
has ever been determined to be a “total loss”
or equivalent by any insurance company, such
as by payment of a cash payment of a claim in
lieu of repairs because of a determination that
the cost of repairs exceeded the actual cash
value of the vehicle.
DAMAGE, FAILURES OR CORROSION
FROM ENVIRONMENTAL
CONDITIONS
This warranty does not cover damage, failures
or corrosion resulting from or caused by:
•• Stone chipping, chemical fallout, tree sap,
salt, hail, windstorm, lightning, flood or other
environmental conditions.
•• The items listed below are not covered
under corrosion coverage (perforation from
corrosion).

•• Exhaust system components.

•• Corrosion other than perforation, such
as cosmetic or surface corrosion due to
defects in material or workmanship. This is
covered under the Basic Coverage of the
New Vehicle Limited Warranty.
DAMAGE, FAILURES OR CORROSION
DUE TO LACK OF OR IMPROPER
MAINTENANCE REPAIRS
This warranty does not cover damage, failures
or corrosion resulting from or caused by:
•• Lack of performance of proper maintenance
services as outlined in your Owner’s Manual.
•• Fuel, fluids, or lubricants that are
contaminated or that do not meet the
specification as outlined in your Owner’s
Manual.
•• Use of parts not equivalent in quality or
design to parts supplied by Infiniti for use on
Infiniti vehicles.
MAINTENANCE SERVICE EXPENSEThis warranty does not cover normal
maintenance services as specified in both
your Owner’s Manual and Infiniti Service
& Maintenance Guide such as cleaning
and polishing, wheel alignment, headlight
aiming, replacement of filters, replacement of
windshield wiper inserts, lubricants, coolant,
worn brake shoes, pads, drums and rotors and
worn clutch discs, for example.
SEAT BELTS, TIRES AND EMISSION
CONTROL SYSTEM
Seat belts, tires and the emission control
system are covered by separate warranties.
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