maintenance schedule INFINITI QX80 2021 Warranty Information Booklet

112021 INFINITI CALIFORNIA VEHICLE EMISSION CONTROL WARRANTIES¹
The following statement is required to be
provided by regulations of the California Air
Resources Board.
YOUR WARRANTY RIGHTS AND
OBLIGATIONS
The California Air Resources Board is pleased
to explain the emission control system
warranty on your 2021 vehicle. In California,
new motor vehicles must be designed, built
and equipped to meet the State’s stringent
anti-smog standards. Infiniti
2 must warrant
the emission control system on your vehicle
for the periods of time listed below provided
there has been no abuse, neglect or improper
maintenance of your vehicle.
Your emission control system may include
parts such as the fuel-injection system, the
ignition system, catalytic converter and
engine computer. Also included may be hoses,
belts, connectors and other emission-related
assemblies.
Where a warrantable condition exists, Infiniti
will repair your vehicle at no cost to you
including diagnosis, parts and labor.
MANUFACTURER’S WARRANTY
COVERAGE
For 4 years or 60,000 miles (whichever occurs
first):
1. If your vehicle fails a Smog Check inspection,
all necessary repairs and adjustments will
be made by Infiniti to ensure that your
vehicle passes the inspection. This is your
emission control system PERFORMANCE
WARRANTY.
2. If any emission-related part on your vehicle
is defective, the part will be repaired or
replaced by Infiniti. This is your short-
term emission control system DEFECTS
WARRANTY.
For 7 years or 70,000 miles (whichever occurs
first):
If an emission-related part listed in this
warranty booklet specially noted with
coverage for 7 years or 70,000 miles is
defective, the part will be repaired or replaced
by Infiniti. This is your long term emission
control system DEFECTS WARRANTY.
OWNER’S WARRANTY
RESPONSIBILITIES
As the vehicle owner, you are responsible for
the performance of the required maintenance
listed in your Owner’s Manual. Infiniti
recommends that you retain all receipts
covering maintenance on your vehicle, but
Infiniti cannot deny warranty solely for the
lack of receipts or for your failure to ensure the
performance of all scheduled maintenance.
You are responsible for presenting your
vehicle to an Infiniti retailer as soon as a
problem exists. The warranty repairs should be
completed in a reasonable amount of time, not
to exceed 30 days.
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1
These warranties apply to all 2021 Infiniti vehicles sold for registration as new vehicles in California, Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon,
Pennsylvania, Rhode Island, Vermont, or Washington only.
2 Infiniti indicates Infiniti Division of Nissan North America, Inc., P.O. Box 685003, Franklin, Tennessee, 37068-5003, which distributes Infiniti vehicles in the United States.
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122021 INFINITI CALIFORNIA VEHICLE EMISSION CONTROL WARRANTIES¹
As the vehicle owner, you should also be aware
that Infiniti may deny you warranty coverage if
your vehicle or a part has failed due to abuse,
neglect, improper maintenance or unapproved
modifications.
If you have any questions regarding your
warranty rights and responsibilities, you should
contact Infiniti’s Consumer Affairs Department
at 1-800- 662-6200 or the California Air
Resources Board at 9528 Telstar Avenue, El
Monte CA 91731.
The following is Infiniti’s¹ new vehicle emission
control warranty statement for vehicles
certified for sale in California and sold for
registration as a new vehicle in California,
Connecticut, Delaware, Maine, Maryland,
Massachusetts, New Jersey, New York,
Oregon, Pennsylvania, Rhode Island, Vermont,
or Washington only.EMISSIONS DEFECTS WARRANTY
WHAT IS COVEREDInfiniti1 warrants that your vehicle was
designed, built and equipped to conform with
all applicable requirements of the California
Air Resources Board. This warranty covers
any part which affects applicable regulated
emission(s).
Exceptions to this warranty are listed below
under the caption “WHAT IS NOT COVERED.”
HOW LONG IS THE WARRANTYThis warranty is for 4 years or 60,000 miles,
whichever occurs first. Additionally, the
components listed under the caption “Long-
Term Emission System Defects Warranty Parts
List” are covered for 7 years or 70,000 miles,
whichever occurs first, except that the catalytic
converter(s) and engine control module (ECM)
are warranted for 8 years or 80,000 miles,
whichever occurs first. The warranty begins
the date the vehicle is delivered to the first
retail buyer or put into use, whichever is earlier.
Some items require scheduled replacement
before 60,000 miles. These items are
warranted only up to the replacement interval.
The replacement intervals are outlined in the
maintenance instructions in your Owner’s
Manual.
(Continued on next page)
1 Infiniti indicates Infiniti Division of Nissan North America, Inc., P.O. Box 685003, Franklin, Tennessee, 37068-5003, which distributes Infiniti vehicles in the United States.
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15
WHAT YOU MUST DO
In order to obtain warranty service you
must deliver the vehicle to any authorized
Infiniti retailer in the United States at your
expense. You are responsible for the required
maintenance on your vehicle as outlined in
the maintenance instructions in your Owner’s
Manual. Infiniti recommends that you retain all
receipts covering maintenance on your vehicle,
but Infiniti cannot deny warranty solely for the
lack of receipts or for your failure to ensure the
performance of all scheduled maintenance.
WHAT INFINITI WILL DO
Warranty repairs will be made at no charge for
parts and/or labor, including diagnosis and tax.
Any needed parts replacement will be made
using new or remanufactured parts.
OTHER WARRANTY TERMS
PERFORMANCE WARRANTY CLAIMS
PROCEDURE
You may make a claim under the Performance
Warranty immediately after the failure of a
“smog check” test. You must provide proof of
this failure when making your claim in order to
avoid additional “smog check” test charges.
You will be told whether Infiniti will honor your
claim within 30 days of the date you make the
claim, unless a shorter time period is required
by law. If your claim is denied, Infiniti will notify
you in writing of the reason. If we do not notify
you within this time period, we will repair your
vehicle under this warranty at no cost to you. The time period for notification will not apply
if you request a delay or a delay is caused by
events not under the control of Infiniti retailers.
No claim will be denied under the Performance
Warranty because you use a certified part for
maintenance or repair.
MAINTENANCE SERVICE AND
REPLACEMENT PARTS
Important information concerning
maintenance service and replacement parts is
on page 17 of this booklet. No warranty claim
will be denied solely because a non- Infiniti
part was used for maintenance or repair.
CALIFORNIA VEHICLE INSPECTION
PROGRAM
Under this program, if your vehicle fails a “smog
check” test, you may choose to have diagnosis
of the failure and repairs made at an Infiniti
retailer or at another service facility. If the
inspection failure is the result of a condition
covered by these warranties, you must take
your vehicle to an Infiniti retailer for warranty
repairs. This includes parts, labor and diagnosis.
You must pay for diagnostic costs if performed
at another service facility except in the case of
emergency repairs as outlined below. You must pay for all diagnostic and repair costs
of an inspection failure as required by law if the
failure was caused by conditions not covered
by these warranties. If the failure is the result
of a combination of conditions, you must pay
for only the diagnostic and repair costs related
to items not covered by these warranties.
After the 4 years/60,000 mile performance
warranty has passed, a “smog check” test
failure due to a defect in a part which is
warranted for 7 years/70,000 miles is
covered.
EMERGENCY REPAIRS
In case of an emergency, when an authorized
Infiniti retailer is not reasonably available,
warranty repairs may be performed at any
service facility or by the owner using any
replacement parts. Infiniti will reimburse you
for such repairs, including diagnosis, up to
the amount of Infiniti’s suggested retail price
for parts and labor charges based on Infiniti’s
recommended time allowance for the warranty
repair and the geographically appropriate
hourly labor rate. A part not being available
or a repair not being complete within 30 days
also constitutes an emergency. You must
take the replaced part and paid receipts to an
authorized Infiniti retailer for repayment in
such emergency situations.
2021 INFINITI CALIFORNIA VEHICLE EMISSION CONTROL WARRANTIES¹
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17RECOMMENDATION FOR MAINTENANCE SERVICE AND REPLACEMENT PARTS
RECOMMENDATION FOR
MAINTENANCE SERVICE AND
REPLACEMENT PARTS
To assure best results and to maintain the
original quality built into the emission control
systems, it is recommended that parts and
accessories supplied by Infiniti for use on
Infiniti vehicles be used when servicing or
repairing the systems.
THE WARRANTY OBLIGATIONS ARE NOT
DEPENDENT UPON THE USE OF ANY
PARTICULAR BRAND OF REPLACEMENT
PARTS AND THE OWNER MAY ELECT TO
USE NON-GENUINE INFINITI PARTS FOR
REPLACEMENT PURPOSES.
The use of replacement parts which are not
equivalent to genuine Infiniti parts may reduce
the effectiveness of the emission control
system.
Therefore, if it becomes necessary to use other
than genuine Infiniti parts, the owner should
assure himself that such parts are warranted
by their manufacturer to be equivalent in
quality to genuine Infiniti parts. MAINTENANCE, REPLACEMENT OR
REPAIR OF THE EMISSION CONTROL
DEVICES AND SYSTEMS MAY BE
PERFORMED BY ANY AUTOMOTIVE
REPAIR ESTABLISHMENT OR INDIVIDUAL
USING ANY EQUIVALENT REPLACEMENT
PA R T.
HOWEVER, UNLESS OTHERWISE
AUTHORIZED BY LAW, WARRANTY
SERVICE MUST BE PERFORMED BY AN
AUTHORIZED INFINITI RETAILER.
The emission standards may be satisfied by
having the vehicle inspected periodically and
by following the requirements outlined in
the Emission Control System Maintenance
Schedules in your Owner’s Manual.
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20LIMITED WARRANTY ON GENUINE INFINITI REPLACEMENT PARTS AND GENUINE INFINITI ACCESSORIES¹
WHAT IS NOT COVERED
This warranty does not cover:
1. Tires or batteries. These items are covered by
separate warranties.
2. Normal maintenance service and parts
replacement as outlined in the maintenance
schedule of your Owner’s Manual.
3. Damage or failures of parts resulting from:

•• Misuse (your Owner’s Manual is your
guide to proper use).

•• Accident, theft, fire, driving through water
resulting in engine water ingestion.

•• Chemical fallout, tree sap, salt, sand, hail,
flood or other environmental conditions

•• Modification or improper repair of the
part or of the vehicle in which the part is
installed.

•• Use of parts not equivalent in quality or
design to parts supplied by Infiniti.

•• Lack of performance of required
maintenance services as outlined in your
Owner’s Manual.

•• Use of improper or dirty fuel, fluids or
lubricants.

•• Normal wear and tear, including dings,
dents, chips or scratches. 4.
Salvage Title. This warranty does not cover
damage, failures or corrosion to any Infiniti
replacement part, or Genuine Infiniti or
Infiniti Accessory, installed in the vehicle, if
the vehicle is issued a “salvage” or similar
title including, but not limited to junk, scrap,
rebuilt, or flooded titles, under any state’s
law. This exclusion does not extend to new
Genuine Infiniti replacement parts, Genuine
Infiniti accessories, or Infiniti Performance
Parts installed in/on an Infiniti vehicle after
the issuance of a "salvage" or similar title.
5. Infiniti Performance Parts sold through
Infiniti/Nissan Motorsports Group are
sold "AS IS" without warranties, express or
implied unless expressly prohibited from
doing so by applicable law, in which case the
warranty provided is the minimum required
by law.
WHAT YOU MUST DO
In order to obtain warranty service you must
deliver the warranted part or accessory, or
the vehicles, on which the part or accessory
is installed, to an authorized Infiniti retailer in
the United States or Canada at your expense
with proof of purchase (parts invoice or service
repair order from an authorized Infiniti retailer).
The names and addresses of authorized Infiniti
retailers are listed in telephone directories. You must also pay for labor charges to remove
and replace the part or accessory if it was
not originally installed on your vehicle by an
authorized Infiniti retailer.
WHAT INFINITI WILL DO
If the part or accessory to be repaired was
originally installed by an authorized Infiniti
retailer, it will be removed and reinstalled
after repair at no charge for parts and labor.
If the part or accessory was not installed
by an authorized Infiniti retailer, the part or
accessory will be repaired or exchanged only.
Any needed parts replacement will be made
using Genuine Infiniti or Infiniti approved new
or remanufactured parts. Infiniti reserves the
right to make changes at any time, without
notice, to production and service parts in their
specifications, colors, and materials, including
those used in connection with warranty
repairs. For this reason, when approved by
Infiniti and at Infiniti’s discretion, functionally
equivalent replacement parts may be used that
do not exactly match the original production
part.
1
Actual warranty is provided by the retailer at time of purchase and should be read carefully. This warranty is subject to change and the applicable warranty will be that which is in effect on the date
of purchase.
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45
WORN TIRES
Never drive on worn tires. Tires should be
replaced by trained personnel when 2/32nds
of an inch tread depth remains, as indicated
by the tread wear indicators molded into the
tread grooves. In most states, it is illegal to
drive with less than 2/32nds of an inch of
tread remaining.
TIRE MIXING
For best performance select tires similar in
size and load rating to the original equipment
tires. It is recommended that the same size
and type of tire be used on all four wheel
positions. In certain tires, casing ply material
and ply construction may vary as indicated
on the sidewall of the tire. When changing
or replacing tires, it is preferred that all four
tires are the same construction type (i.e.,
High Performance, All Season, Mud & Snow)
and construction (Radial or Bias Ply). Before
mixing tires of different types on a vehicle in
any configuration, be sure to check the vehicle
Owner’s Manual for its recommendations.
Tires which meet the Rubber Manufacturer’s
Association (RMA) definition of mud and
snow tires are marked M/S, M+S, M&S. On
such tires, this designation is molded into the
sidewall. Tires without this notation are not
recommended for mud and/or snow driving.
If snow tires are needed, it is necessary
to select tires equivalent in size and load
rating to the original equipment tires.
Always fit performance snow tires in sets of four (4) for optimum mud & snow traction
and maintenance of vehicle handling
characteristics. If you do not, it may adversely
affect the safety and handling of your vehicle.
It is also important to check the vehicle
Owner’s Manual before mixing or matching
tires on 4-wheel drive vehicles as this may
require special precautions.
Please refer to your Owner’s Manual for more
information on tire replacement precautions. TIRE ROTATION
Tires on your Infiniti vehicle should be rotated
every 7,500 miles or as irregular wear
develops. If irregular wear becomes apparent
or if the wear rate on the tires is perceptibly
uneven, the tires should be rotated in such
a way to alleviate the problem. Check your
vehicle for any mechanical problems and
correct if necessary. Any rotation pattern or
procedure may be followed including those
indicated in the Owner’s Manual. Some tires
have arrows on the sidewall showing the
direction in which the tire should turn. When
rotating this type of tire, care must be taken
to maintain the proper turning direction as
indicated by the arrows. Some vehicles have
different tire sizes specified for front and rear
axles. Tires on these vehicles should not be
rotated side to side (unless they are non-
directional). Where a temporary type spare tire
is available, it should not be included in the tire
rotation schedule. Such tires are intended for
temporary use only.
REPLACING TWO TIRES
If your vehicle was originally equipped with
four tires that were the same size and you are
only replacing two of the four tires, install the
new tires on the rear axle. Placing new tires
on the front axle may cause loss of vehicle
control in some driving conditions and cause
an accident and personal injury.
TRAILER TOWING
If you anticipate towing a trailer, you should
see a tire retailer for advice concerning the
correct size of tire and pressure. Tire size and
pressure will depend on the type and size of
the trailer and hitch utilized, but in no case
must the maximum cold inflation pressure or
the tire load rating be exceeded. Check the tire
decal and your Owner’s Manual for further
recommendations on trailer towing.
TIRE ALTERATIONS
Do not perform any alterations on your tires.
Alterations may prevent proper performance,
leading to tire damage, which can result in an
accident. Tires which become unserviceable
due to alterations such as truing, whitewall
inlays, addition of balancing or sealant liquids,
may be excluded from warranty coverage.
Consult your tire warranty.
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IMPORTANT TIRE SAFETY INFORMATION¹
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