service JEEP GRAND CHEROKEE 2014 WK2 / 4.G Service Manual

CHRYSLER GROUP LLC CUSTOMER CENTER
P.O. Box 21–8004 Auburn Hills, MI 48321–8004 Phone: 1–877–426–5337
CHRYSLER CANADA INC. CUSTOMER CENTER
P.O. Box 1621 Windsor, Ontario N9A 4H6 Phone: 1–800–465–2001 (English)
Phone: 1–800–387–9983 (French)
ASSISTANCE FOR THE HEARING IMPAIRED
To assist customers who have hearing difficulties, the manufacturer has installed
special TDD (Telecommunication Devices for the Deaf) equipment at its customer
center. Any hearing or speech impaired customer, who has access to a TDD or a
conventional teletypewriter (TTY) in the United States, can communicate with the
manufacturer by dialing 1–800–380–CHRY. Canadian residents with hearing
difficulties that require assistance can use the special needs relay service offered
by Bell Canada. For TTY teletypewriter users, dial 711 and for Voice callers, dial
1–800–855–0511 to connect with a Bell Relay Service operator.
WARNING!
Engine exhaust, some of its constituents, and certain vehicle components con-
tain, or emit, chemicals known to the State of California to cause cancer and birth
defects, or other reproductive harm. In addition, certain fluids contained in
vehicles and certain products of component wear contain, or emit, chemicals
known to the State of California to cause cancer and birth defects, or other
reproductive harm.
PUBLICATIONS ORDERING
•If you are the first registered retail owner of your vehicle,you may obtain one free
printed copy of the Owner's Manual, Warranty Booklet or Radio Manuals on your
DVD by calling 1–877–426–5337 (U.S.) or 1–800–387–1143 (Canada) or by
contacting your dealer.
• Replacement User Guide kits or DVDs or, if you prefer, additional printed copies
of the Owner's Manual, Warranty Booklet or Radio Manuals may be purchased
by visiting www.techauthority.com or by calling 1–877–890–4038 (U.S.) or
1–800–387–1143 (Canada). Visa, Master Card, American Express and Discover
orders are accepted. If you prefer mailing your order, please call the above
numbers for an order form.
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NOTE:
• A street address is required when ordering manuals (no P.O. Boxes).
• The Owner's Manual and User Guide electronic files are also available on the
Chrysler, Jeep, Ram Truck, Dodge and SRT websites.
• Click on the “For Owners” tab, select “Owner/Service Manuals”, then select your
desired model year and vehicle from the drop down lists.
REPORTING SAFETY DEFECTS IN THE
UNITED STATES
If you believe that your vehicle has a defect that could cause a collision or cause
injury or death, you should immediately inform the National Highway Traffic Safety
Administration (NHTSA) in addition to notifying the manufacturer.
If NHTSA receives similar complaints, it may open an investigation, and if it finds that
a safety defect exists in a group of vehicles, it may order a recall and remedy campaign.
However, NHTSA cannot become involved in individual problems between you, your
authorized dealer and the manufacturer.
To contact NHTSA, you may either call the Auto Safety Hotline toll free at
1–888–327–4236 (TTY: 1–800–424–9153), or go to http://www.safercar.gov; or
write to: Administrator, NHTSA, 1200 New Jersey Avenue, SE., West Building,
Washington, D.C. 20590. You can also obtain other information about motor vehicle
safety from http://www.safercar.gov.
In Canada
If you believe that your vehicle has a safety defect, you should contact the Customer
Service Department immediately. Canadian customers who wish to report a safety
defect to the Canadian government should contact Transport Canada, Motor Vehicle
Defect Investigations and Recalls at 1-800-333-0510 or go to http://www.tc.gc.ca/
eng/roadsafety/safedrivers-childsafety-index-53.htm
French Canadian customers who wish to report a safety defect to the Canadian
government should contact Transport Canada, Motor Vehicle Defect Investigations
and Recalls at 1-800-333-0510 or go to http://www.tc.gc.ca/securiteroutiere/
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