KIA NIRO 2020 Warranty and Consumer Information Guide

10New Vehicle Limited Warranty
Manual. In the event that problems result to your
vehicle due to service from vendors who use
reduced quality products, your vehicle warranties
will not provide coverage.
• Damaged brake rotors and drums resulting from
failing to replace brake pads and/or shoes before
they have worn sufficiently to damage such rotors
and drums. It is your obligation to ensure adequate
inspections to prevent rotor and drum damage due to
pad/shoe wear.
Manufacturer Design Choices
• The choices made in designing your vehicle,
including the materials chosen for parts and
components.
• Note: A material is not defective or underperforming
under your warranty because a better, stronger, more
durable or more suitable material could have been
used.
• Note: All vehicle dimensions and measurements are
made solely at the discretion of the manufacturer
and are not warranted to be suitable for you or
anyone else who uses your vehicle.
Normal Deterioration
• Replacement or repair of parts intended to wear
including the friction wear parts of the brakes,
including brake pads and shoes, spark plugs, belts,
clutch linings, filters, wiper blades, bulbs except HID
bulbs, fuses, and other wear and consumable items.
• Surface corrosion on any part other than the body
sheet metal panels forming the exterior appearance
of a Kia Vehicle.
Normal Maintenance
• Normal maintenance services such as: cleaning and
polishing, minor adjustments, lubrication, oil/fluid
changes, filters, anti- freeze coolant replenishment,
wheel alignment and tire rotation unless such services
are performed as part of a covered warrantable repair.
• Normal maintenance items including but not limited
to spark plugs, engine belts, filters, wiper blades, and
bulbs except HID bulbs are not warranted. However,
as a matter of policy, Kia will repair or replace such
maintenance items of a new vehicle during the
vehicle’s initial ownership period, but only up to the
first service interval or 12 months/12,000 miles,
whichever comes first.
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11
New Vehicle Limited Warranty
• Maintenance services described as “Scheduled
Maintenance Services”, “Owner Maintenance
Services” or “Appearance Care” in your Owner’s
Manual.
Altered Mileage
• Any repair of a Kia Vehicle on which the odometer
has been altered or on which the actual mileage
cannot be reasonably determined.
(When replacing the speedometer, the “Speedo-
meter Replacement Record” on the inside front
cover of this manual must be filled in by an
Authorized Kia Dealer).
Extra Expenses and Damages
• Any economic loss or other incidental, special,
consequential, or exemplary damages. This includes,
without limitation, payment for loss of use of the
Kia Vehicle, lodging, car rentals, travel costs, loss of
pay and any other expenses or damages.
Tires
• Tires are warranted by the tire manufacturers and not
by Kia. In the event that you need assistance, please
contact your Kia dealer or refer to the tire warranty
pamphlets provided with your Kia Vehicle for
details.
Salvage or Total-Loss Vehicles
• Any Kia Vehicle that has ever been or should have
been issued a “salvage” title or similar
“branded”title under any state’s law; or has been
declared a “total loss” or equivalent by a financial
institution or insurance company. This exclusion
does not apply to Emission Warranties, Replacement
Parts Limited Warranty or any recalls or campaigns.
Production Changes
• Kia and its Authorized Kia Dealers reserve the right
to make changes in vehicles built and/or sold by Kia
and its Authorized Kia Dealers at any time without
incurring any obligation to make the same or similar
changes on vehicles previously built and/or sold.
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12
Maintenance
You are responsible for properly operating and
maintaining your Kia Vehicle in accordance with the
instructions described in your Owner’s Manual. If your
vehicle is used under severe driving conditions, you
must follow the maintenance requirements described in
your Owner’s Manual for severe driving conditions in
order to maintain your warranties.
Maintenance Records
You should retain maintenance records since it may be
necessary in some instances for you to prove that the
required maintenance has been performed. The
“Scheduled Maintenance Record” beginning on page 35
should be filled in when regular maintenance is
performed. Keep all receipts and make them available in
case questions rise about the services requested and
provided.
To Get Warranty Service
You must take your Kia Vehicle, along with this manual,
to an Authorized Kia Dealer in the United States during
its normal service hours. While any Authorized Kia
Dealer will perform warranty service, Kia recommends
that when possible you return to the dealership where
you purchased your Kia Vehicle in order to ensure
continuity in service and maintenance. If you have any
questions or need assistance regarding this warranty,
refer to “When You Need to Talk to Kia” starting on
page 40.
Other Terms
This warranty is applicable to Kia Vehicles registered
and normally operated in the United States.
Service and Maintenance Outside the United
States
If you are going to be driving outside the United States,
it is important that you contact us at (800) 333-4542 in
order to determine what service and warranty coverage
is available in the area you will be travelling.
Your Responsibilities in Order to Maintain Your Warranties
New Vehicle Limited Warranty
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13
New Vehicle Limited Warranty
THE DURATION OF ALL IMPLIED WARRANTIES,
IF ANY, INCLUDING BUT NOT LIMITED TO THE
WARRANTIES OF MERCHANTABILITY AND
FITNESS, ARE LIMITED RESPECTIVELY TO THE
DURATION OF THESE EXPRESS WARRANTIES.
THESE WARRANTIES ARE GIVEN IN LIEU OF
ALL OTHER EXPRESSED WARRANTIES (EXCEPT
ANY SET FORTH SEPARATELY IN THIS
MANUAL) ON THE PART OF KIA MOTORS
AMERICA, INC. OR THE AUTHORIZED KIA
DEALER SELLING YOUR KIA VEHICLE. NO
DEALER, OR ANY AGENT OR EMPLOYEE
THEREOF, OR ANY OTHER PERSON, IS
AUTHORIZED TO EXTEND OR ENLARGE THESE
WARRANTIES. KIA MOTORS AMERICA, INC.
SHALL NOT BE LIABLE FOR ANY ECONOMIC
LOSS, INCIDENTAL, SPECIAL, CONSEQUENTIAL,
OR EXEMPLARY DAMAGES, OR ANY SERVICE
NOT EXPRESSLY PROVIDED FOR HEREIN.Some states do not allow limitations on how long an
implied warranty lasts or the exclusion or limitation of
incidental or consequential damages, so the above
limitations or exclusion may not apply to you.
This warranty gives you specific legal rights, and you
may have other rights which vary from state to state.
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14Hybrid System Warranty
What is Covered
Repair or replacement of HYBRID SYSTEM
components listed below, originally manufactured or
installed by Kia Motor Company, Kia Motors
Manufacturing Georgia (KMMG) or Kia Motor America
(KMA) that are found to be defective in material or
factory workmanship under normal use and maintenance,
except any item specifically referred to in the section
“What is Not Covered”. Towing expense to the nearest
Kia Dealership or authorized service location is covered
when the vehicle is inoperable due to a warrantable
defect within 10 years from the date of original retail
delivery or date of first use, or 100,000 miles, whichever
occurs first. “Owner’s Responsibilities” and “Obtaining
Warranty Service” are the same as specified under the
Kia New Vehicle Limited Warranty. Repairs will be made
using new Kia Genuine Parts or Kia authorized
remanufactured parts.
The Warranty Period
The Warranty period for the following HYBRID
SYSTEM components is limited to 10 years from the
date of original retail delivery or date of first use, or
100,000 miles, whichever occurs first.Note : For California Emissions Vehicles (excluding
Pennsylvania and Washington), the Hybrid System is
covered for 10 years from the date of original retail
delivery or date of first use, or 150,000 miles, whichever
occurs first.
Hybrid System

Hybrid Battery Pack Assy, Hybrid Starter & Generator,
Hybrid Power Control Unit, Traction Motor, clutch, On
board charger(OBC) and all internal parts.
Owner’s Responsibilities
Your responsibilities are the same as those described in
the Kia New Vehicle Limited Warranty.
What is Not Covered
Items not covered by this warranty and any exclusion or
limitations relating to this warranty are the same as those
set forth in the "What is Not Covered" section of the Kia
New Vehicle Limited Warranty already described in this
handbook. INCIDENTAL OR CONSEQUENTIAL
DAMAGES, INCLUDING WITHOUT LIMITATION,
LOSS OF TIME, INCONVENIENCE, LOSS OF USE
OF THE VEHICLE, OR COMMERCIAL LOSS ARE
NOT COVERED UNDER THIS WARRANTY.
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15
Subject to the other terms and conditions of this limited
warranty manual, Kia Motors America, Inc. (“Kia”)
warrants that it will arrange for independent Kia brand
service facilities at locations of its choice to provide for the
repair of your vehicle if it fails to function properly during
normal use. Such service facilities will remedy such failures
to function properly at KMA’s expense, if you present your
vehicle to such a service facility during its normal operating
hours, provide sufficient information to permit a proper
identification and diagnosis of the failure to function, and
permit the facility adequate time to perform the necessary
repair. As this obligation is subject to the terms, conditions
and limitations of this Manual, you should refer to the
manual to understand which repairs and replacements are
covered by this warranty. If an Authorized Kia Dealer
declines or fails to carry out a proper repair or replacement
of a factory installed part covered by this limited warranty
without charge to you, Kia will (a) determine if the repair or
replacement requested by you is covered by this Anti
Perforation Limited Warranty and, if so, (b) obtain
cooperation from an Authorized Kia Dealer to conduct such
repair or replacement without charge to you. However,
Kia’s obligation to do (a) and (b) requires you to contact the
Kia Consumer Assistance Center and provide all materials
needed by them to carry out those obligations to you. The Center can be contacted at the address or phone number
provided in the Kia Owner Satisfaction and Assistance
Section of this manual, or can also be found at the Kia
website at http://www.kia.com.
1. Warranty Period
The warranty period is for the first 60 months/100,000
miles from the date of first retail delivery or when it is
first put into service, whichever comes first.
2.
What is Not Covered
• Any perforation due to corrosion of the Kia Vehicle
which is caused by industrial fallout, accident,
damage, abuse, vehicle modifications or damaging
or corrosive cargo in the Kia Vehicle.
• Any surface corrosion of the Kia Vehicle which does
not result in perforation, such as that caused
typically by sand, salt, hail or stones.
• Any perforation due to corrosion of a part of the Kia
Vehicle which is not a body sheet metal panel. As
used herein, “body sheet metal panel” specifically
excludes all parts which are components of the
exhaust system of the Kia Vehicle.
• Defects or damage resulting from the use of parts
not sold or approved by Kia including the resultant
damage to associated parts or systems.
Anti-Perforation Limited Warranty
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16Anti-Perforation Limited Warranty
• Any perforation due to corrosion of the Kia Vehicle
caused in whole or in part by a failure to maintain
the Kia Vehicle in accordance with the procedures
specified in paragraph 3. “Your Responsibilities”
3. Your Responsibilities
Inspect the body sheet metal panels of your Kia Vehicle
on a regular basis (at least monthly) to detect any chips
or scratches in the paint or protective coating and to
repair them immediately.
Special care should be taken to protect your Kia Vehicle
from corrosion under the following conditions:• If you drive on salted roads, or if you drive near the
ocean, flush the underbody as needed, and at least
weekly with clean unsalted water.
• It is important to keep the drain holes in the lower
edges of the body clear.
• If your Kia Vehicle is damaged due to an accident or
any event which may cause damage to the paint,
have your Kia Vehicle repaired as soon as possible.
• If you carry special cargo, such as chemicals,
fertilizers, deicing salt, or other corrosive substances,
be sure that such materials are well packaged and
sealed. Any leakage of such materials will void this
warranty where the leakage has occurred.
• If you drive frequently on gravel roads, we recommend that you install stone guards behind
each wheel.
4. To Get Warranty Service You must take your Kia Vehicle, along with this
manual, to any Authorized Kia Dealer in the United
States during its normal service hours.
If you have any questions or need assistance regarding
this warranty, refer to the “When You Need to Talk to
Kia” starting on Page 40.
5. Limited Liability Liability under this warranty is limited solely to the
repair or replacement of factory installed parts that fails
to function properly. Such repair or replacement shall be
carried out by an Authorized Kia Dealer at its place of
business. This warranty does not include any other
expense, including but not limited to those for any
replacement transportation or for the loss of use of your
Kia vehicle.
6. Other Terms
The “Other Terms” stated on page 12 in the New
Vehicle Limited Warranty section of this manual also
apply to this warranty.
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17
(a) “EPA” means the U.S. Environmental Protection Agency.
(b) “Owner” means the original and each subsequent owner of a Kia Vehicle.
(c) “Kia Part” means a part sold by an Authorized Kia Dealer, whether new or remanufactured,
and supplied by Kia.
(d) “Emission Warranty Part” means a catalytic converter, thermal reactor, or other component
installed on or in a Kia Vehicle by or at the
direction of Kia for the sole or primary purpose
of reducing the Kia Vehicle’s emissions (not
including those vehicle components which
were in general use prior to model year 1968
and the primary function of which is not related
to emission control). A list of typical Emission
Warranty Parts is set forth at the end of this
warranty. (e) “Certified Part” means a replacement part for a
Kia Vehicle certified in accordance with after
market part certification regulations issued by
the EPA.
(f) “Written Maintenance Instructions” means those maintenance and operation instructions,
together with the time and/or mileage interval
at which such maintenances are to be
performed, specified in the Owner’s Manual for
the Kia Vehicle or this Warranty and Consumer
Information Manual as being necessary to
assure compliance of the Kia Vehicle with
applicable emission standards during the term
of this warranty, as specified by law.
Emission Warranty Definitions
Federal
Emission Control Warranty
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18Federal
Emission Control Warranty
Vehicles Equipped with a California Certified
Emission Control System and registered or normally
operated in the State of California or any other
state* that adopts California emission warranty
provision are also entitled to the California Emission
Warranty. (See Page 25 of this Manual).
* California, Connecticut, Delaware, Maine,
Maryland, Massachusetts, New Jersey, New York,
Oregon, Pennsylvania, Rhode Island, Vermont or
Washington.
Kia Motors America, Inc. warrants to the ultimate
purchaser, and each subsequent purchaser, that your Kia
Vehicle is (1) designed, built, and equipped so as to
conform at the time of sale with the applicable regulations
of the United States Environmental Protection Agency
(the “EPA”), and (2) free from defects in materials and
workmanship which would cause it to fail to conform
with the applicable regulations for a period of vehicle
operation that does not exceed 24 months or 24,000 miles,
whichever occurs first, if the failed Emission Warranty
Part is listed in the 24 Month/24,000 Mile Emission
Warranty Parts List at the end of this Federal Emission
Control Warranty or for a period of vehicle operation that
does not exceed 96 months or 80,000 miles, whichever occurs first, if the failed Emission Warranty Part is listed
in the 96 Month/80,000 Mile Emission Warranty Parts
List at the end of this Federal Emission Control Warranty.
The applicable warranty period shall begin on either the
date the Kia Vehicle is sold to the first retail owner, or on
the date the Kia Vehicle is first placed in service (for
example if used as a demonstrator, lease, or company car),
whichever is earlier. If there should be such defects within
this period, Kia will, at its option, repair or replace them
with new or remanufactured parts, free of charge at an
Authorized Kia Dealer in the United States and the
liability of Kia under this warranty is solely limited to
such repair or replacement.
This warranty does not apply to or include repair or
replacement required, not as a result of defects in
materials or workmanship of Kia but, as a result of such
factors as (i) accidents, (ii) misuses, (iii) lack of proper
maintenance, (iv) repairs improperly performed or
replacements improperly installed by any person other
than a Kia Dealer, (v) a replacement part or accessory not
conforming to the Kia specifications, or (vi) any of the
items listed under “What is Not Covered” in the New
Vehicle Limited Warranty on pages 9-11 and “Other Items
Not Covered by this Warranty” on page 23 of this manual.
Emission Defect Warranty
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19
This warranty is given in lieu of all other express or
implied warranties on the part of Kia Motors America,
Inc. or the Authorized Kia Dealer selling the Kia Vehicle.
No dealer, or any agent or employee thereof, or any other
person, is authorized to extend or enlarge this warranty.
The “Other Terms” stated on page 12 of the New Vehicle
Limited Warranty section of this manual also apply to this
warranty.
Federal
Emission Control Warranty
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