odometer KIA NIRO 2023 Warranty and Consumer Information Guide

11
New Vehicle Limited Warranty
first service interval or 12 months/12,000 miles,
whichever comes first.
• Maintenance services described as “Scheduled
Maintenance Services”, “Owner Maintenance
Services” or “Appearance Care” in your Owner’s
Manual.
Altered Mileage
• Any repair of a Kia Vehicle on which the odometer
has been altered or on which the actual mileage
cannot be reasonably determined.
(When replacing the speedometer, the “Speedo-
meter Replacement Record” on the inside front
cover of this manual must be filled in by an
Authorized Kia Dealer).
Extra Expenses and Damages
• Any economic loss or other incidental, special,
consequential, or exemplary damages. This includes,
without limitation, payment for loss of use of the
Kia Vehicle, lodging, car rentals, travel costs, loss of
pay and any other expenses or damages.
Tires
• Tires are warranted by the tire manufacturers and not
by Kia. In the event that you need assistance, please
contact your Kia dealer or refer to the tire warranty
pamphlets provided with your Kia Vehicle for
details.
Salvage or Total-Loss Vehicles
• Any Kia Vehicle that has ever been or should have
been issued a “salvage” title or similar
“branded”title under any state’s law; or has been
declared a “total loss” or equivalent by a financial
institution or insurance company. This exclusion
does not apply to Emission Warranties, Replacement
Parts Limited Warranty or any recalls or campaigns.
Production Changes
• Kia and its Authorized Kia Dealers reserve the right
to make changes in vehicles built and/or sold by Kia
and its Authorized Kia Dealers at any time without
incurring any obligation to make the same or similar
changes on vehicles previously built and/or sold.
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10. Other Items Not Covered by This Warranty
In addition to the above provisions, this warranty
does not cover the following:
(a) Damage resulting from such factors as
accidents, acts of nature or events beyond the
control of Kia.
(b) Any economic loss, incidental, special,
consequential, or exemplary damages (whether
in contract or tort), including, but not limited to,
loss of time, inconvenience, loss of use of the
Kia Vehicle, cost of transporting the Kia Vehicle
to an Authorized Kia Dealer or other repair
establishment for repair or service, lodging, car
rentals, travel costs, loss of pay and any other
expenses or damages.
(c) Any repair of a Kia Vehicle on which the
odometer mileage has been altered or on which
the actual mileage cannot be readily determined.
(When replacing the speedometer, the
“Speedometer Replacement Record” on the
inside front cover must be filled in by an
Authorized Kia Dealer or any repair
establishment utilizing Certified Parts.)
This warranty is given in lieu of all other
express or implied warranties (except those set
forth separately in this manual) on the part of
Kia America, Inc. or the Authorized Kia Dealer
selling the Kia Vehicle. No dealer, or any agent
or employee thereof, or any other person, is
authorized to extend or enlarge this warranty.
This warranty is applicable to all the Kia
Vehicles certified for the 50 states, including the
State of California.
Federal
Emission Control Warranty
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California
Emission Control Warranty
Warranty Service
To obtain warranty service, return the vehicle to any
authorized Kia dealer. Service will be performed without
charge for diagnosis, parts and labor. In case of
emergency, see Emergency Service Instructions.
Exclusions
This warranty does not apply to failures caused by abuse,
tampering or lack of maintenance; or to any vehicle on
which the odometer mileage has been altered so that the
vehicle’s actual mileage cannot be determined.
STATEMENT OF OWNER’S RIGHTS AND
OBLIGATIONS
What Is Covered By The Warranty
If a vehicle fails a state Smog Check test during the
coverage period, Kia will repair the vehicle so that it will
pass a state Smog Check retest. The owner should take the
vehicle to any authorized dealer for Warranty repairs and
present a copy of the failed Smog Check test report to the
dealer. If the owner is not notified within 30 days that a
performance warranty claim is not valid then the
manufacture is required to repair the vehicle free of charge.
In addition, if a warranted part fails because of a defect,
Kia will repair or replace it at any authorized Kia dealer.
Any other parts damaged by the failure of a warranted
part will also be repaired or replaced. The repair and/or
replacement will be made at no charge to the owner for
parts, labor and diagnosis. For emergency situations, see
the instructions under Emergency Service.
How Long Does The Warranty Last
The warranty shall apply for 3 years or 50,000 miles,
whichever occurs first, except that those parts listed on the
warranted parts list are covered for 7 years or 70,000
miles, whichever first occurs, for 2023 SULEV (Super
Ultra Low Emission Vehicle), all parts covered under the
PERFORMANCE WARRANTY and the DEFECT
WARRANTY, which are listed in this warranty booklet
on the Emission Warranty Parts List, are warranted for 15
years or 150,000 miles, whichever occurs first. Where
parts are scheduled for replacement as required
maintenance, the warranty shall apply until the first
scheduled maintenance point listed in the Owner’s
Manual. This warranty begins on the date the vehicle is
delivered to the original purchaser or on the date the
vehicle is first placed in service, whichever occurs first.
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California
Emission Control Warranty
Incidental or consequential damages such as loss of use
of the vehicle, loss of time, inconvenience, expense for
gasoline, telephone, travel or lodging.
Any vehicle on which the odometer mileage has been
altered so that actual vehicle mileage cannot readily be
determined. (When the Owner replaces the speedometer
or has it replaced by a repair facility, then the
“Speedometer Replacement Record” on the inside front
cover must be filled in by an Authorized Kia Dealer.)
Loss or damage to personal property, loss of revenue,
commercial loss or other matter not specifically
included.
Damage resulting from the use of a non-Kia part.
Emergency Service
If emergency Emission Control System Warranty service
is required and the owner is unable to readily locate an
authorized Kia dealer or if a warranted part is not
available within 30 days, then, repairs may be performed
at any available service establishment, or by the owner,
using any replacement part. Kia will reimburse the
owner for the owner’s expenses including diagnostic
charges for such emergency repair or replacement at
Kia’s suggested retail price for all warranted parts
replaced and labor charges based on Kia’s recommended
time allowance for the warranty repair and the
geographically appropriate hourly labor rate. Replaced
parts and copies of paid original receipts must be
available for presentation to Kia as a condition of
reimbursement for these emergency repairs. In addition,
the owner must provide Kia a detailed description
indicating why the situation was considered an
emergency and why an authorized Kia dealer was not
available. Additional information may be obtained by
calling 1-800-333-4Kia. A repair not being complete
within 30 days constitutes an emergency.
ATTACHED IS A LIST OF COMPONENTS
WARRANTED AGAINST DEFECTS IN MATERIAL
AND WORKMANSHIP FOR 7 YEARS OR 70,000
MILES ON VEHICLES/ENGINES AS NOTED.
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Replacement Parts and
Accessories Limited Warranty
• Accessories
A Kia Genuine accessory installed by Kia or an
Authorized Kia Dealer on a new vehicle at the
time of, or prior to the vehicle’s date of delivery
to the original retail purchaser, or the date the
vehicle is first put into service, is covered under
the New Vehicle Limited Warranty and is limited
to 60 months from the date of original retail
delivery date of first use, or 60,000 miles,
whichever occurs first.
A Kia Genuine accessory installed by an
Authorized Kia Dealer after the vehicle was
delivered to the original retail purchaser or first
put into service shall be warranted for the greater
(1)the duration of the New Vehicle Limited
Warranty or (2)12 months or 12,000 miles from
the date of purchase or installation.
Kia Genuine AM/FM Radios, satellite radios,
CD players or other audio equipment purchased
after the vehicle is first put into service are
covered for 12 months/unlimited miles.
A Kia Genuine Air Conditioning System
installed by an Authorized Kia Dealer after the
vehicle is first put into service is covered for 12
months/12,000 miles, whichever comes first, or
the remainder of the New Vehicle Limited
Warranty, whichever is greater, from the date of
installation. A Kia Genuine Air Conditioning
System purchased over the counter is warranted
for 12 months/unlimited miles.
What Is Not Covered
• Damage or corrosion due to such factors as
accidents, negligence, improper repairs or
adjustments, misuse, alterations or collision.
• Damage or surface corrosion from environment
such as acid rain, airborne fallout (chemicals, tree
sap), stones, salt, road hazards, hail, wind storm,
lightning, floods and other acts of God.
• Normal wear, tear or deterioration such as
discoloration, fading, deformation, etc.
• Air conditioner refrigerant charge after the first
12 months, unless replenished as part of a
warranty repair.
• Replacement parts or accessories installed on a
Kia Vehicle in which the odometer has been
altered, or on which the actual mileage cannot be
readily determined.
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Consumer Affairs Procedures
To assist you the Consumer Assistance Center will ask for the following information:
• Your name, address and telephone number
• Vehicle identification number (on dashboard and on label installed on the driver’s door).
• Date of purchase
• Current odometer reading
• Your Kia dealership’s name
Or you can write to Kia with the above information at:
Consumer Assistance Center
Kia America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
STEP 3 :
In the event that you believe Kia has been unable to satisfactorily address the concern, a special alternative resolution
program called AUTO LINE is available to you. This independent agency is run by the BBB National Programs, Inc.
and is provided at no cost to you. You may contact them at:
BBB AUTO LINE
a Division of BBB National Programs, Inc.
1676 International Drive, Suite 550
McLean, VA 22102
800-955-5100
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50California Consumer Notice
3. California Civil Code Section 1793.2(d) requires that, if Kia or its representative is unable to repair a new motor
vehicle to conform to the vehicle’s applicable express warranty after a reasonable number of attempts, Kia may be
required to replace or repurchase the vehicle. California Civil Code Section 1793.22(b) creates a presumption that
Kia has had a reasonable number of attempts to conform the vehicle to its applicable express warranties if, within 18
months from delivery to the buyer or 18,000 miles on the vehicle’s odometer, whichever occurs first, one or more of
the following occurs:
• The same nonconformity [a failure to conform to the written warranty that substantially impairs the use, value or
safety of the vehicle] results in a condition that is likely to cause death or serious bodily injury if the vehicle is
driven AND the nonconformity has been subject to repair two or more times by Kia or its agents AND the buyer or
lessee has directly notified KIA of the need for the repair of the nonconformity; OR
• The same nonconformity has been subject to repair 4 or more times by Kia or its agents AND the buyer has notified
Kia of the need for the repair of the nonconformity; OR
• The vehicle is out of service by reason of repair of nonconformities by Kia or its agents for a cumulative total of
more than 30 calendar days after delivery of the vehicle to the buyer.
Notice as required above must be sent to:
Consumer Assistance Center
Kia America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
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