technical KIA OPTIMA 2020 Warranty and Consumer Information Guide

48California Consumer Notice
Note. You are required to use BBB AUTO LINE before asserting in court any rights or remedies conferred by
California Civil Code Section 1793.22. You are also required to use BBB AUTO LINE before exercising rights or
seeking remedies created by Title I of the Magnuson-Moss Warranty Act, 15 U.S.C. sec. 2301 et seq. If you choose to
seek redress by pursuing rights and remedies not created by California C\
ivil Code Section 1793.22 or Title I of the
Magnuson-Moss Warranty Act, resort to BBB AUTO LINE is not required.
1. Kia participates in BBB AUTO LINE, a mediation/arbitration program administered by the BBB National\

Programs, Inc. (3033 Wilson Blvd. Suite 600, Arlington, VA 22201) through local Better Business Bureaus. BBB
AUTO LINE and Kia have been certified by the Arbitration Certification Program of the California Department of
Consumer Affairs.
If you have a problem arising under a Kia’s written new vehicle warranty, we encourage you to bring it to our
attention. If we are unable to resolve it, you may file a claim with BBB AUTO LINE. Claims arising under a Kia’s
written new vehicle limited warranty must be filed with the BBB within six (6) months after the expiration of the
warranty.
To file a claim with BBB Auto Line, call 1-800-955-5100. Your call will be automatically directed to the appropriate
BBB AUTO LINE office in California. There is no charge for this call.
2. In order to file a claim with BBB AUTO LINE, you will have to provide your name and address, the brand name and
Vehicle Identification Number (VIN) of your vehicle, and a statement of the nature of your problem or complaint.
You will also be asked to provide the approximate date of your acquisition of the vehicle, the vehicle’s current
mileage, the approximate date and mileage at the time your problem was first brought to the attention of Kia or one
of our dealers, and a statement of the relief you are seeking.
BBB staff may try to help resolve your dispute through mediation. If mediation is not successful, or if \
you do not
wish to participate in mediation, eligible consumers may present their c\
ase to an arbitrator at an informal hearing.
The arbitrator’s decision should ordinarily be issued 40 days from the time your compla\
int is filed (47 days if you
did not first contact Kia about your problem), or a delay of up to 30 days if th\
e arbitrator requests an inspection/
report by an impartial technical expert or further investigation and report by BBB AUTO LINE.
NOTICE TO CONSUMERS STATE OF CALIFORNIA
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