service KIA SORENTO HYBRID 2021 Warranty and Consumer Information Guide

2
The latest engineering techniques have been
incorporated into the design and production of your Kia
Vehicle. From the moment you get behind the wheel of
your new Kia Vehicle, you’ll notice how satisfying it
feels; a feeling you’ll appreciate for as long as you own
your Kia Vehicle. You’ll also be pleased by how strongly
we stand behind every Kia Vehicle. The New vehicle 60
month/60,000 Miles Limited Warranty described in this
manual is one of the finest available.
This warranty and consumer manual details the warranties
provided by Kia. You should consult this manual and your
Owner’s Manual to ascertain the maintenance intervals
you need to follow to maintain your warranty coverage.
In addition, your Authorized Kia Dealer will take care of
your service needs using Kia Genuine Parts and Kia
Genuine Accessories. These parts are covered by a
“Replacement Parts and Accessories Limited Warranty”.
Please see the contents of this manual for coverage
terms.
At Kia, it’s not enough to sell vehicles that look pleasing
in the showroom. We’re committed to making sure you
enjoy your Kia for years to come.
Welcome from Kia
Welcome
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3
This overview chart illustrates warranty coverage and term by months and miles. Please refer to the appropriate
sections in this book for detailed information regarding each of these warranties.
Warranty Program Coverage at a Glance
Warranty Coverage
Emissions Defect
• Any Related Parts
• Specific Parts
Emission Performance
• Any Related Parts
• Specific Parts
Emissions Defect
• Any Related Parts
• Specific Parts*2
• SULEV*3
Emission Performance
Replacement Parts & Accessories
BasicPower Train*1Service AdjustmentOriginal Equipment BatteryPaintAudio / EntertainmentAnti-PerforationHybrid System
60,000 100,000 36,000 36,000 36,000
100,000 100,000
24
96
24
96
36
84
180
36
12
601201236363660120
Months in MILES IN SERVICE Service 10,000 20,000 30,000 40,000 50,000 60,000 70,000 80,000 90,000 100,000 150,000
WARRANTY TERM(whichever comes first)
Federal
California
24,000
12,000
12,000
80,000
24,000
50,000
50,000
70,000
80,000
NOTE: Tires are warranted by the tire manufacturers. *1 Original owner 120 Months/100,000 Miles Second and Subsequent Owner(s) 60 Months/60,000 Miles. *2 Except those specified parts covered by the Federal Emission Performance W arranty. *3 SULEV covers specific parts for 180 months / 150,000 miles, whichever occurs first. This Limitied California Emission Control Warranty applies ONLY to SULEV vehicles which are first sold as new vehicles by dealers in California or any other states adopting and mandating the California Emission Standards. These warranties do not provide any further warranty coverage beyond what is required by state law.
EMISSION WARRANTY
LIMITED WARRANTY
Original Owner Only
150,000
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Subject to the other terms and conditions of this limited
warranty manual, Kia Motors America, Inc. (“Kia”)
warrants that it will arrange for an authorized Kia dealer
at locations of its choice to provide for the repair of your
vehicle if it fails to function properly during normal use.
Such service facilities will remedy such failures to
function properly at KMA’s expense, if you present your
vehicle to such a service facility during its normal
operating hours, provide sufficient information to permit
a proper identification and diagnosis of the failure to
function, and permit the facility adequate time to
perform the necessary repair. As this obligation is
subject to the terms, conditions and limitations of this
Manual, you should refer to the manual to understand
which repairs and replacements are covered by this
warranty. If an Authorized Kia Dealer declines or fails
to carry out a proper repair or replacement of a factory
installed part covered by this limited warranty without
charge to you, Kia will (a) determine if the repair or
replacement requested by you is covered by this New
Vehicle Limited Warranty and, if so, (b) obtain
cooperation from an Authorized Kia Dealer to conduct
such repair or replacement without charge to you.
However, Kia’s obligation to do (a) and (b) requires you
to contact the Kia Consumer Assistance Center and
provide all materials needed by them to carry out those
obligations to you. The Center can be contacted at the
address or phone number provided in the Kia Owner
Satisfaction and Assistance Section of this manual, or
can also be found at the Kia website at http://www.kia.
com.
Parts replaced under any warranties in the Manual
become the property of Kia.
1. The Warranty Period
The New Vehicle Limited Warranty is divided into
various warranty periods. For the purpose of all
warranties contained in this Manual(other than
warranties on replacement parts or accessories
installed after the Kia Vehicle was placed into use),
the warranty period begins on the Date of First
Service. “Date of First Service” means the first date
the Kia Vehicle is delivered to the first retail
purchaser, is leased or is placed into service as a
company vehicle use (e.g., as a demonstrator, rental
or fleet vehicle), whichever is earliest. Moreover,
What is Covered
New Vehicle Limited Warranty
New Vehicle Limited Warranty
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5
whenever this manual refers to a warranty period of
months/miles, it means whichever comes first. Any
remaining portion of any warranty, except the 120
month/100,000 mile Power Train (Original Owner)
warranty, is fully transferable to subsequent owners.
2. Warranty Coverage
• Basic Warranty Coverage
Except as limited or excluded below, all components
of your new Kia Vehicle are covered for 60
months/60,000 miles from the Date of First Service,
whichever comes first (Basic Limited Warranty
Coverage). This Warranty does not cover wear and
maintenance items, or those items excluded
elsewhere in the Manual. See “Exceptions” and
“What is Not Covered.”
• Power Train Coverage

For Original Owners (defined below), the Power
Train Limited Warranty begins upon expiration of
the 60 month/60,000 mile Basic Limited Warranty
Coverage, and will continue to cover the following
components up to 120 months or 100,000 miles
from the Date of First Service, whichever comes
first. It does not cover normal wear and tear,
maintenance, or those items excluded elsewhere in
this manual. See “Exceptions” and “What is Not
Covered.”

The items covered by the Power Train Limited
Warranty include:
- In the Engine: Cylinder block, cylinder head and
all internal parts, timing gear, seals and gaskets,
valve cover, flywheel, oil pump, water pump and
turbo charger.
- In the Transaxle: Transmission case and all
internal parts, torque converter, drive shafts,
universal joints, front hubs, bearings, seals and
gaskets.
- In the Axles: Axle shafts and C-V joints
(couplings), seals, hub and wheel bearings.
- In the Transmission: Transmission case, transfer
case, torque converter and all internal parts, seals,
and gaskets.
New Vehicle Limited Warranty
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- In the Differentials: Front and rear differential
assemblies, cases, all internal parts, seals and
gaskets.
- In the Propeller Shafts: Drive shafts, universal
joints.
• Original Owner
An Original Owner is defined as the first retail
purchaser or lessee of the Kia Vehicle who takes
delivery of the Kia Vehicle on its Date of First
Service. If the Kia Vehicle was first placed in service
as a lease vehicle, and the lessee purchases the
vehicle at the end of the lease, the 120
month/100,000 mile Power Train Limited Warranty
remains in effect. The Power Train Limited
Warranty is not transferable to subsequent owners.
• Vehicles Placed in Commercial Service
The 120 month/100,000 mile Power Train Limited
Warranty also excludes all coverage for any Kia
Vehicle that has been placed into any form of
commercial service, including but not limited to
taxi, route delivery, livery service, or rental.
• Adjustment Coverage
Service Adjustments are covered for the first 12
months/12,000 miles. Service adjustments means
minor repairs not usually associated with the
replacement of parts, such as wheel balance and
alignment, freeplay or tension adjustments of cables,
belts, levers and pedals, engine adjustments (idle
speed, etc.), body parts and fittings.
3. Exceptions
The items specified below are covered for periods
different from the basic coverage.
New Vehicle Limited Warranty
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10New Vehicle Limited Warranty
Manual. In the event that problems result to your
vehicle due to service from vendors who use
reduced quality products, your vehicle warranties
will not provide coverage.
• Damaged brake rotors and drums resulting from
failing to replace brake pads and/or shoes before
they have worn sufficiently to damage such rotors
and drums. It is your obligation to ensure adequate
inspections to prevent rotor and drum damage due to
pad/shoe wear.
Manufacturer Design Choices
• The choices made in designing your vehicle,
including the materials chosen for parts and
components.
• Note: A material is not defective or underperforming
under your warranty because a better, stronger, more
durable or more suitable material could have been
used.
• Note: All vehicle dimensions and measurements are
made solely at the discretion of the manufacturer
and are not warranted to be suitable for you or
anyone else who uses your vehicle.
Normal Deterioration
• Replacement or repair of parts intended to wear
including the friction wear parts of the brakes,
including brake pads and shoes, spark plugs, belts,
clutch linings, filters, wiper blades, bulbs except HID
bulbs, fuses, and other wear and consumable items.
• Surface corrosion on any part other than the body
sheet metal panels forming the exterior appearance
of a Kia Vehicle.
Normal Maintenance
• Normal maintenance services such as: cleaning and
polishing, minor adjustments, lubrication, oil/fluid
changes, filters, anti- freeze coolant replenishment,
wheel alignment and tire rotation unless such services
are performed as part of a covered warrantable repair.
• Normal maintenance items including but not limited
to spark plugs, engine belts, filters, wiper blades, and
bulbs except HID bulbs are not warranted. However,
as a matter of policy, Kia will repair or replace such
maintenance items of a new vehicle during the
vehicle’s initial ownership period, but only up to the
first service interval or 12 months/12,000 miles,
whichever comes first.
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New Vehicle Limited Warranty
• Maintenance services described as “Scheduled
Maintenance Services”, “Owner Maintenance
Services” or “Appearance Care” in your Owner’s
Manual.
Altered Mileage
• Any repair of a Kia Vehicle on which the odometer
has been altered or on which the actual mileage
cannot be reasonably determined.
(When replacing the speedometer, the “Speedo-
meter Replacement Record” on the inside front
cover of this manual must be filled in by an
Authorized Kia Dealer).
Extra Expenses and Damages
• Any economic loss or other incidental, special,
consequential, or exemplary damages. This includes,
without limitation, payment for loss of use of the
Kia Vehicle, lodging, car rentals, travel costs, loss of
pay and any other expenses or damages.
Tires
• Tires are warranted by the tire manufacturers and not
by Kia. In the event that you need assistance, please
contact your Kia dealer or refer to the tire warranty
pamphlets provided with your Kia Vehicle for
details.
Salvage or Total-Loss Vehicles
• Any Kia Vehicle that has ever been or should have
been issued a “salvage” title or similar
“branded”title under any state’s law; or has been
declared a “total loss” or equivalent by a financial
institution or insurance company. This exclusion
does not apply to Emission Warranties, Replacement
Parts Limited Warranty or any recalls or campaigns.
Production Changes
• Kia and its Authorized Kia Dealers reserve the right
to make changes in vehicles built and/or sold by Kia
and its Authorized Kia Dealers at any time without
incurring any obligation to make the same or similar
changes on vehicles previously built and/or sold.
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Maintenance
You are responsible for properly operating and
maintaining your Kia Vehicle in accordance with the
instructions described in your Owner’s Manual. If your
vehicle is used under severe driving conditions, you
must follow the maintenance requirements described in
your Owner’s Manual for severe driving conditions in
order to maintain your warranties.
Maintenance Records
You should retain maintenance records since it may be
necessary in some instances for you to prove that the
required maintenance has been performed. The
“Scheduled Maintenance Record” beginning on page 35
should be filled in when regular maintenance is
performed. Keep all receipts and make them available in
case questions rise about the services requested and
provided.
To Get Warranty Service
You must take your Kia Vehicle, along with this manual,
to an Authorized Kia Dealer in the United States during
its normal service hours. While any Authorized Kia
Dealer will perform warranty service, Kia recommends
that when possible you return to the dealership where
you purchased your Kia Vehicle in order to ensure
continuity in service and maintenance. If you have any
questions or need assistance regarding this warranty,
refer to “When You Need to Talk to Kia” starting on
page 40.
Other Terms
This warranty is applicable to Kia Vehicles registered
and normally operated in the United States.
Service and Maintenance Outside the United
States
If you are going to be driving outside the United States,
it is important that you contact us at (800) 333-4542 in
order to determine what service and warranty coverage
is available in the area you will be travelling.
Your Responsibilities in Order to Maintain Your Warranties
New Vehicle Limited Warranty
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New Vehicle Limited Warranty
THE DURATION OF ALL IMPLIED WARRANTIES,
IF ANY, INCLUDING BUT NOT LIMITED TO THE
WARRANTIES OF MERCHANTABILITY AND
FITNESS, ARE LIMITED RESPECTIVELY TO THE
DURATION OF THESE EXPRESS WARRANTIES.
THESE WARRANTIES ARE GIVEN IN LIEU OF
ALL OTHER EXPRESSED WARRANTIES (EXCEPT
ANY SET FORTH SEPARATELY IN THIS
MANUAL) ON THE PART OF KIA MOTORS
AMERICA, INC. OR THE AUTHORIZED KIA
DEALER SELLING YOUR KIA VEHICLE. NO
DEALER, OR ANY AGENT OR EMPLOYEE
THEREOF, OR ANY OTHER PERSON, IS
AUTHORIZED TO EXTEND OR ENLARGE THESE
WARRANTIES. KIA MOTORS AMERICA, INC.
SHALL NOT BE LIABLE FOR ANY ECONOMIC
LOSS, INCIDENTAL, SPECIAL, CONSEQUENTIAL,
OR EXEMPLARY DAMAGES, OR ANY SERVICE
NOT EXPRESSLY PROVIDED FOR HEREIN.
Some states do not allow limitations on how long an
implied warranty lasts or the exclusion or limitation of
incidental or consequential damages, so the above
limitations or exclusion may not apply to you.
This warranty gives you specific legal rights, and you
may have other rights which vary from state to state.
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14Hybrid System Warranty
What is Covered
Repair or replacement of HYBRID SYSTEM
components listed below, originally manufactured or
installed by Kia Motor Company, Kia Motors
Manufacturing Georgia (KMMG) or Kia Motor America
(KMA) that are found to be defective in material or
factory workmanship under normal use and maintenance,
except any item specifically referred to in the section
“What is Not Covered”. Towing expense to the nearest
Kia Dealership or authorized service location is covered
when the vehicle is inoperable due to a warrantable
defect within 10 years from the date of original retail
delivery or date of first use, or 100,000 miles, whichever
occurs first. “Owner’s Responsibilities” and “Obtaining
Warranty Service” are the same as specified under the
Kia New Vehicle Limited Warranty. Repairs will be made
using new Kia Genuine Parts or Kia authorized
remanufactured parts.
The Warranty Period
The Warranty period for the following HYBRID
SYSTEM components is limited to 10 years from the
date of original retail delivery or date of first use, or
100,000 miles, whichever occurs first.
Note : For California Emissions Vehicles (excluding
Pennsylvania and Washington), the Hybrid System is
covered for 10 years from the date of original retail
delivery or date of first use, or 150,000 miles, whichever
occurs first.
Hybrid System
Hybrid Battery Pack Assy, Hybrid Starter & Generator,
Hybrid Power Control Unit, Traction Motor, clutch, On
board charger(OBC) and all internal parts.
Owner’s Responsibilities
Your responsibilities are the same as those described in
the Kia New Vehicle Limited Warranty.
What is Not Covered
Items not covered by this warranty and any exclusion or
limitations relating to this warranty are the same as those
set forth in the "What is Not Covered" section of the Kia
New Vehicle Limited Warranty already described in this
handbook. INCIDENTAL OR CONSEQUENTIAL
DAMAGES, INCLUDING WITHOUT LIMITATION,
LOSS OF TIME, INCONVENIENCE, LOSS OF USE
OF THE VEHICLE, OR COMMERCIAL LOSS ARE
NOT COVERED UNDER THIS WARRANTY.
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