KIA SOUL 2023 Quick Reference Guide

Wireless Update
Wireless update
10

10-2
Wireless update (if equipped)
Latest map and software are provided through wireless update. New software is
automatically downloaded when the vehicle is on. After installation of the software is
complete, you can view the update details from the notification window.
A
To use the wireless update function, you need to subscribe to the Kia Connect service.\

> See "Subscribing to the service."

A
The wireless update is accessible only when the system is connected to the netw\
ork.

A
When downloading new update files begins, the
icon appears at the top right of the
screen. To view the progress of the download, navigate to the All Menus screen and press
Setup >
General >
SW Info/Update.

A
After downloading new update files is complete, map update automatically begins and
the
icon appears at the top right.

A
The wireless update function is not accessible if the system has not been updat\
ed for a
specified period of time. If wireless update does not work, first use a USB storage device
to perform update.
> See Navigation Update site

A
If an error occurs during wireless update, the system automatically restarts. Use the USB
storage device to install update files and perform update.
> See Navigation Update site

A
Perform update when the vehicle is not used for more than 15 minutes. The time
required to update the system differs depending on the situation.

10-3
Updating the system
A notification window appears when your vehicle is turned off. You can use the notification
window to update the navigation map and infotainment system.
A
This function is available only when the system is ready for the latest software update.
1 Turn off the vehicle (ACC Off).
2 From the update notification window, press Install Now.
The update is performed immediately after the system reboots. Update details appear as
soon as update is complete.

A
Update is performed with the screen off after the vehicle is turned off. If you turn on the
system when update is in progress, you can view the progress of update. When update is
in progress, the navigation, Kia Connect, camera and infotainment system are disabled.

A
The system automatically shuts down after update is complete. You can exit the vehicle
without having to wait for the update to finish.

A
A notification window appears after update is complete. You can use your smartphone to
scan the QR code in the window to view the update details.

A
An alternative way to view update details is to select Setup >
General >
System Info >

What's New from the All Menus screen.
Updating immediately (if equipped)
You can update the navigation map and infotainment system quickly regardless of whether
the vehicle is on or off.

A
This function is available only when the system is ready for the latest software update.

A
When update is in progress, the navigation, Kia Connect, camera and infotainment
system are disabled.

10-4
1 On the All Menus screen, press Setup >
General >
SW Info/Update >

Finalize Update.
2 Select Update Now and press OK.
The update is performed immediately after the system reboots.
Scheduling an update (if equipped)
You can update the navigation map and infotainment system when the vehicle is not used
after being turned off. This can be done by setting an update timer.

A
This function is available only when the system is ready for the latest software update.
1 On the All Menus screen, press Setup >
General >
SW Info/Update >

Finalize Update.

10-5
2 Select Install after Turning Off the Ignition.
3 Set the time to perform update and press OK.
When the update timer is set, the icon appears at the top right of the screen.

A
You can set to start the update within 12 hours or less after the vehicle is stopped. For
example, if you set the update timer to "+3," an update begins in 3 hours.
4 Turn off the vehicle (ACC Off).

A
If you set the update timer to "0," an update notification window appears. After a short
while, an update begins.

A
Once the update has started, you cannot cancel it. After the update, the system
automatically turns off.

A
Scheduled update is canceled when:

Low battery is detected when turning off the vehicle.

The vehicle is turned on before the scheduled update time.

The system has been turned off for more than 3 minutes with the vehicle turned off.

Appendix
Solutions
System status indicator icons FAQ
Product specifications
Important information Index
Trademarks
Open Source Information
11

11-2
Solutions
Before reporting a malfunctioning system, refer to the following table and see if you can
identify and fix the problem. If the problem persists or you are unable to locate your specific
need, contact your place of purchase or dealer.
Sound and display
SymptomPossible causeSolution
A blank screen
appears and sound
is not audible. The system is turned
off.

Check that the start switch is in "ACC" or
"ON."
Press the Power button on the control
panel to turn on the system.
Sound volume is too
low. Use the Volume knob on the control panel to
adjust the volume.
Sound is muted. Press the Mute button on the steering wheel
to unmute.
Sound is audible
from only one side
of the speakers. Sound is
imbalanced.
On the All Menus screen, navigate to Setup
>
Sound and use the settings menu to
adjust the sound balance.
The sound is cut off
or noise is heard. Vibration occurs in
the system.When the system vibrates, the sound may
be cut off or noise may occur. This is not a
system failure. The system is restored as
soon as the vibration stops.

11-3
SymptomPossible causeSolution
The image quality is
poor. Screen adjustment
is required.On the All Menus screen, navigate to Setup
>
Display and use the settings menu to
adjust the display settings.
Vibration occurs in
the system. The images may get distorted when vibration
occurs in the system. This is not a system
failure. The system is restored as soon as the
vibration stops.
The display is aged
or the system
performance is
degraded. If the problem persists, contact your place of
purchase or dealer.
Small red, blue,
and green dots
are shown on the
screen. LCD has very high-density pixels. For this
reason, there may be dead pixels (that are
always off) or lit pixels (that are always on)
within 0.01 percent of the total pixels.

11-4
USB playback
SymptomPossible causeSolution
Files in a USB device
cannot be played. There are no
compatible files for
playbackCopy the files that can be played by the
system to the USB device and connect the
device again.
> See "
USB mode."
Poor connection is
found. Remove the USB device from the USB port
and then reconnect it properly.
The USB device is
dirty. Remove foreign materials from the surface
that contacts the USB device and USB port.
A USB hub or
extension cable is
used.
Connect the USB device directly to the USB
port on the vehicle.
The USB device is
non-standard. Use a USB device that is compatible with the
system.
> See "
USB mode."
The USB device is
damaged. Use your computer to format the USB device
and then connect the device again. Format
the device in FAT16/32 format.