service KIA SOUL EV 2019 Warranty and Consumer Information Guide

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The latest engineering techniques have been
incorporated into the design and production of your Kia
Vehicle. From the moment you get behind the wheel of
your new Kia Vehicle, you’ll notice how satisfying it
feels; a feeling you’ll appreciate for as long as you own
your Kia Vehicle. You’ll also be pleased by how strongly
we stand behind every Kia Vehicle. The New vehicle 60
months/60,000 miles Limited Warranty described in this
manual is one of the finest available.
This warranty and consumer manual details the warranties
provided by Kia. You should consult this manual and your
Owner’s Manual to ascertain the maintenance intervals
you need to follow to maintain your warranty coverage.
In addition, your Authorized EV Kia Dealer will take
care of your service needs using Kia Genuine Parts and
Kia Genuine Accessories. These parts are covered by a
“Replacement Parts and Accessories Limited Warranty”.
Please see the contents of this manual for coverage terms
and how to locate Authorized EV Kia Dealers. (See
pg.12 for reference in locating an Authorized EV Kia
Dealer).
At Kia, it’s not enough to sell vehicles that look pleasing
in the showroom. We’re committed to making sure you
enjoy your Kia for years to come.
Welcome from Kia
Welcome
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This overview chart illustrates warranty coverage and term by months and miles. Please refer to the appropriate
sections in this book for detailed information regarding each of these warranties.
Warranty Program Coverage at a Glance
Warranty Coverage Replacement Parts & Accessories
Basic
Power Train*1
Service Adjustment
Original Equipment Battery
Paint
Audio / Entertainment
Electric Vehicle (EV) System
Anti-Perforation
60,000
100,000

36,000
36,000
36,000
100,000
100,000
12
60
120
12
36
36
36
120
60
Months in MILES IN SERVICE Service 10,000 20,000 30,000 40,000 50,000 60,000 70,000 80,000 90,000 100,000 150,000
WARRANTY TERM(whichever comes first)
12,000
12,000
NOTE: Tires are warranted by the tire manufacturers.
*1 Original owner 120 Months/100,000 Miles Second and Subsequent Owner(s) 60 Months\
/60,000 Miles.
LIMITED WARRANTY
Original Owner Only
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Subject to the other terms and conditions of this limited warranty manual, Kia Motors America, Inc. (“Kia”) warrants that it will arrange for an Authorized EV Kia Dealer at locations of its choice to provide for the repair of your vehicle if it fails to function properly during normal use. An authorized EV Kia Dealer will remedy such failures to function properly at Kia’s expense, if you present your vehicle to such a service facility during its normal operating hours, provide sufficient information to permit a proper identification and diagnosis of the failure to function, and permit the facility adequate time to perform the necessary repair. As this obligation is subject to the terms, conditions and limitations of this manual, you should refer to the manual to understand which repairs and replacements are covered by this warranty and how to locate an Authorized EV Kia Dealer. (See pg.12 for reference in locating an Authorized EV Kia Dealer). When an Authorized EV Kia Dealer makes necessary repairs pursuant to the warranty, it may do so using parts that are new, repaired, remanufactured, reconditioned, or otherwise authorized by Kia. These parts will be covered by the terms and conditions of the Replacement Parts and Accessories Limited Warranty. If an Authorized EV Kia Dealer declines or fails to carry out a proper repair or replacement covered by this limited warranty without charge to you, Kia will (a) determine if the repair or replacement requested by you is covered by this New Vehicle Limited Warranty and, if so, (b) obtain cooperation from an Authorized EV Kia Dealer to
conduct such repair or replacement without charge to you. However, Kia’s obligation to do (a) and (b) requires you to contact the Kia Consumer Assistance Center and provide all materials needed by them to carry out those obligations to you. The Center can be contacted at the address or phone number provided in the Kia Owner Satisfaction and Assistance Section of this manual, or can also be found at the Kia website at http://www.kia.com.
Parts replaced under any warranties in the Manual
become the property of Kia.
1. The Warranty Period
The New Vehicle Limited Warranty is divided into various warranty periods. For the purpose of all warranties contained in this Manual (other than warranties on replacement parts or accessories installed after the Kia Vehicle was placed into use), the warranty period begins on the Date of First Service. “Date of First Service” means the first date the Kia Vehicle is delivered to the first retail purchaser, is leased or is placed into service as a company vehicle use (e.g., as a demonstrator, rental or fleet vehicle), whichever is earliest. Moreover, whenever this manual refers to a warranty period of months/miles, it means whichever comes first. Any remaining portion of any warranty, except the 120 months/100,000 miles Power Train (Original
What is Covered
New Vehicle Limited Warranty
New Vehicle Limited Warranty
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Owner) warranty, is fully transferable to subsequent owners.
2. Warranty Coverage
• Basic Warranty Coverage
Except as limited or excluded below, all components of your new Kia Vehicle are covered for 60 months/60,000 miles from the Date of First Service,
whichever comes first (Basic Limited Warranty Coverage). This Warranty does not cover wear and maintenance items, or those items excluded elsewhere in the Manual. See “Exceptions” and “What is Not Covered.”
• Power Train Coverage

For Original Owners (defined below), the Power Train Limited Warranty begins upon expiration of the 60 months/60,000 miles Basic Limited Warranty Coverage, and will continue to cover the following components up to 120 months or 100,000 miles from the Date of First Service, whichever comes first. It does not cover normal wear and tear, maintenance, or those items excluded elsewhere in this manual. See “Exceptions” and “What is Not Covered.”

The items covered by the Power Train Limited
Warranty include:
- In the Drivetrain section: Drive shaft (excluding
rubber boot), final drive housing, internal parts,
universal joints, bearings, seals, gaskets.
• Electric Vehicle (EV) System Warranty
The EV System Warranty coverage period is 120 months or 100,000 miles from the Date of First Service, whichever comes first, and applies to the following EV System components: Electric Motor, Gear Drive Unit, Battery pack (“EV Battery), Electric Power Control Unit (EPCU), On Board Charger (OBC), and all internal parts. The EV System Warranty does not cover any other electrical components in the vehicle, such as (but not limited to) the traditional 12 volt car battery, alternator, or other starter components. See "Exceptions" and "What is Not Covered."
• Original Owner
An Original Owner is defined as the first retail purchaser or lessee of the Kia Vehicle who takes delivery of the Kia Vehicle on its Date of First
Service. If the Kia Vehicle was first placed in service as a lease vehicle, and the lessee purchases the vehicle at the end of the lease, the 120 months/100,000 miles Power Train Limited Warranty remains in effect. The Power Train Limited Warranty is not transferable to subsequent owners.
New Vehicle Limited Warranty
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• Vehicles Placed in Commercial Service
The 120 months/100,000 miles Power Train Limited Warranty also excludes all coverage for any Kia Vehicle that has been placed into any form of commercial service, including but not limited to taxi, route delivery, livery service, or rental.
• Adjustment Coverage
Service Adjustments are covered for the first 12
months/12,000 miles. Service adjustments means
minor repairs not usually associated with the
replacement of parts, such as wheel balance and
alignment, freeplay or tension adjustments of cables,
belts, levers and pedals, body parts and fittings.
3. Exceptions
The items specified below are covered for periods
different from the basic coverage.
• Air Conditioner Refrigerant Charge
Air conditioner refrigerant charge is covered for the
first 12 months of the warranty period regardless of
mileage. Over the balance of the warranty period,
refrigerant charge is covered only when replenished
as part of a warranty repair.
• Audio / Entertainment System
An original equipment radio or navigation system is
covered for the first 36 months/36,000 miles.
• Traditional 12 Volt Battery (Non EV)
The original equipment Traditional 12 Volt Battery
is covered by a limited warranty for a period of 36
months/36,000 miles. During 36 months/36,000
miles of the warranty period, a defective battery will
be replaced at no cost to you. Kia will cover
diagnostic, installation and replacement battery
costs.
Kia will not reimburse you for any portion of the
cost of a non-Kia replacement battery.
• Lithium-Ion Polymer Battery Capacity Coverage
The Lithium-Ion Polymer Battery (“EV Battery”)
Capacity warranty coverage period is 10 years or
100,000 miles from the Date of First Service,
whichever comes first, for capacity loss below 70%
of the original battery capacity. This warranty
covers repairs needed to return battery capacity to
70% of original battery capacity. If possible, the
EV battery components will be repaired or replaced,
and the original EV Battery will be returned to the
vehicle. If necessary, the EV Battery will be
replaced with either a new or remanufactured
Lithium-Ion Polymer Battery. Any repair or
replacement made under this Lithium-Ion Polymer New Vehicle Limited Warranty
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The following items are not covered:
Damage due to Factors Beyond the Manufacturer’s
Control.
Examples of these factors include, but are not limited to:
• Misuse of your Kia Vehicle such as driving over
curbs, or other hazardous objects or road structures
or into roadway maintenance or construction areas,
overloading the vehicle, racing or engaging in
activities or uses not described in your owner’s
manual or in Kia’s product literature.
• Accidents and incidents that damage your Kia
Vehicle including but not limited to collision, fire,
theft, riot.
• Alteration, modification, tampering, rewiring.
• Damage or corrosion from the environment such as
acid rain, airborne fallout (chemicals, tree sap, etc.),
road salt, hail, wind storm, lightning, floods and acts
of God. This limitation also includes damage to
vehicle assemblies such as brakes and suspension.
• Changes to vehicle appearance caused by normal
use and exposure, corrosion to underlying metal
when paint integrity is not consistently maintained.
• "EV System and Lithium-Ion Polymer Battery"
damage or failures resulting from or caused by :
- Exposing a vehicle to ambient temperatures above
122F (50C) for over 24 hours.
- Storing a vehicle in temperatures below -22F
(-30C) for over seven days.
- Leaving your vehicle for over 14 days where the
Lithium-Ion Polymer Battery reaches a zero or
near zero state of charge.
- Physically damaging or intentionally attempting to
reduce the life of the Lithium-Ion Polymer Battery.
- Exposing the Lithium-Ion Polymer Battery to
contact with a direct flame.
- Immersing any portion of the Lithium-Ion
Polymer Battery in water or fluids.
- Opening the Lithium-Ion Polymer Battery
enclosure or having the Lithium-Ion Polymer
Battery serviced by someone other than a Kia
certified EV technician.
- Neglecting to follow correct charging procedures.
- Use of incompatible charging devices.
What is Not Covered
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New Vehicle Limited Warranty
- Incidental or consequential damage caused by the
failure to repair an existing problem.
• Consumer induced damage caused by fluid spills,
burns in carpet, seats, trim or other damage that is
not considered a defect in material or workmanship.
• Window glass that is broken, chipped, scratched or
damage from outside influence is not considered a
defect in material or workmanship
• Paint or vehicle finish damage caused by applying
chemicals to the paint surface
• Damage caused by installing incorrect tires (size,
etc.)
• Damage caused by the installation of any part that is
not equal to the OE part in quality of material or
workmanship
Damage due to Lack of Maintenance or the Use of
Wrong Oil or Lubricants.
• Improper maintenance or the use of other than the
specified oil or lubricants recommended in your
Owner's Manual. It is your obligation to ensure that
you obtain all oils and lubricants from reliable
vendors using quality products which meet the Kia
specifications identified in your Owner's Manual.
In the event that problems result to your vehicle due
to service from vendors who use reduced quality
products, your vehicle warranties will not provide
coverage.
• Damaged brake rotors and drums resulting from
failing to replace brake pads and/or shoes before
they have worn sufficiently to damage such rotors
and drums. It is your obligation to ensure adequate
inspections to prevent rotor and drum damage due to
pad/shoe wear.
Manufacturer Design Choices
• The choices made in designing your vehicle,
including the materials chosen for parts and
components.
• Note: A material is not defective or underperforming
under your warranty because a better, stronger, more
durable or more suitable material could have been
used.
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• Note: All vehicle dimensions and measurements are
made solely at the discretion of the manufacturer or
are required by federal regulation and are not
warranted to be suitable for you or anyone who uses
your vehicle.
Normal Deterioration
• Replacement or repair of parts intended to wear
including the friction wear parts of the brakes,
including brake pads and shoes, belts, clutch linings,
filters, wiper blades, bulbs, fuses, and other wear and
consumable items.
• Surface corrosion on any part other than the body
sheet metal panels forming the exterior appearance
of a Kia Vehicle.
Normal Maintenance
• Normal maintenance services such as: cleaning and
polishing, minor adjustments, lubrication, oil/fluid
changes, filters, anti- freeze coolant replenishment,
wheel alignment and tire rotation unless such services
are performed as part of a covered warrantable repair.
• Normal maintenance items including but not limited
to belts, filters, wiper blades, and bulbs are not
warranted. However, as a matter of policy, Kia will
repair or replace such maintenance items of a new
vehicle during the vehicle’s initial ownership period,
but only up to the first service interval or 12
months/12,000 miles, whichever comes first.
• Maintenance services described as “Scheduled
Maintenance Services”, “Owner Maintenance
Services” or “Appearance Care” in your Owner’s
Manual.
Altered Mileage
• Any repair of a Kia Vehicle on which the odometer
has been altered or on which the actual mileage
cannot be reasonably determined.
(When replacing the speedometer, the “Speedo-
meter Replacement Record” on the inside front
cover of this manual must be filled in by an
Authorized EV Kia Dealer).
Extra Expenses and Damages
• Any economic loss or other incidental, special,
consequential, or exemplary damages. This includes,
without limitation, payment for loss of use of the
Kia Vehicle, lodging, car rentals, travel costs, loss of
pay and any other expenses or damages.
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Maintenance
You are responsible for properly operating and
maintaining your Kia Vehicle in accordance with the
instructions described in your Owner’s Manual. If your
vehicle is used under severe driving conditions, you
must follow the maintenance requirements described in
your Owner’s Manual for severe driving conditions in
order to maintain your warranties.
Maintenance Records
You are required to retain maintenance records since it
may be necessary in some instances for you to prove that
the required maintenance has been performed. The
“Scheduled Maintenance Record” beginning on Page 20
should be filled in when regular maintenance is
performed. Keep all receipts and make them available in
case questions rise about the services requested and
provided.
Locating an Authorized EV Kia Dealer
You can locate an Authorized EV Kia Dealer nearest you
through the Kia website at http://www.kia.com or by
contacting Kia at (800) - 333 - 4KIA (4542).
To Get Warranty Service
You must take your Kia Vehicle, along with this manual,
to an Authorized EV Kia Dealer in the United States
during its normal service hours. (See the preceding
section for reference in locating an Authorized EV Kia
Dealer.). While any Authorized EV Kia Dealer will
perform warranty service, Kia recommends that when
possible you return to the dealership where you
purchased your Kia Vehicle in order to ensure continuity
in service and maintenance. If you have any questions or
need assistance regarding this warranty, refer to “When
You Need to Talk to Kia” starting on Page 24.
Other Terms
This warranty is applicable to Kia Vehicles registered
and normally operated in the United States.
Service and Maintenance Outside the United
States
If you are going to be driving outside the United States,
it is important that you contact us at (800) 333-4542 in
order to determine what service and warranty coverage
is available in the area you will be travelling.
Your Responsibilities in Order to Maintain Your Warranties
New Vehicle Limited Warranty
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New Vehicle Limited Warranty
THE DURATION OF ALL IMPLIED WARRANTIES,
IF ANY, INCLUDING BUT NOT LIMITED TO THE
WARRANTIES OF MERCHANTABILITY AND
FITNESS, ARE LIMITED RESPECTIVELY TO THE
DURATION OF THESE EXPRESS WARRANTIES.
THESE WARRANTIES ARE GIVEN IN LIEU OF
ALL OTHER EXPRESSED WARRANTIES (EXCEPT
ANY SET FORTH SEPARATELY IN THIS
MANUAL) ON THE PART OF KIA MOTORS
AMERICA, INC. OR THE AUTHORIZED EV KIA
DEALER SELLING YOUR KIA VEHICLE. NO
DEALER, OR ANY AGENT OR EMPLOYEE
THEREOF, OR ANY OTHER PERSON, IS
AUTHORIZED TO EXTEND OR ENLARGE THESE
WARRANTIES. KIA MOTORS AMERICA, INC.
SHALL NOT BE LIABLE FOR ANY ECONOMIC
LOSS, INCIDENTAL, SPECIAL, CONSEQUENTIAL,
OR EXEMPLARY DAMAGES, OR ANY SERVICE
NOT EXPRESSLY PROVIDED FOR HEREIN.
Some states do not allow limitations on how long an
implied warranty lasts or the exclusion or limitation of
incidental or consequential damages, so the above
limitations or exclusion may not apply to you.
This warranty gives you specific legal rights, and you
may have other rights which vary from state to state.
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