Lexus ES300h 2019 Owner's Manual (OM06178U)

3817-2. Steps to take in an emergency
7
When trouble arises
Remove the cover inside the trunk and
pull the lever.
Using the lever to open the fuel filler door
may not allow for an adequate reduction in
fuel tank pressure before refueling. To pre-
vent fuel from spilling out, turn the cap
slowly when removing it. During refueling,
fuel may spill out from the filler opening
due to air being discharged from inside the
fuel tank. Therefore, fill the fuel tank care-
fully and slowly.
If you lose your keys
New genuine mechanical keys can
be made by your Lexus dealer using
another mechanical key and the
key number stamped on your key
number plate. Keep the plate in a
safe place such as your wallet, not in
the vehicle.
NOTICE
■When an electronic key is lost
If the electronic key remains lost, the risk
of vehicle theft increases significantly.
Visit your Lexus deal er immediately with
all remaining electronic keys that were
provided with your vehicle.
If the fuel filler door cannot
b
e opened
If the fuel filler door opener switch
cannot be operated, contact your
Lexus dealer to service the vehicle.
In case where refueling is urgently
necessary, the following procedure
can be used to open the fuel filler
door.
Opening the fuel filler door

3827-2. Steps to take in an emergency
■When the electronic key does not work
properly
●Make sure that the smart access system
with push-button start has not been deac-
tivated using the Remote Touch or at your
Lexus dealer. If it is off, turn the function
on.
●Check if battery-saving mode is set. If it is
set, cancel the function. ( P.103)
Use the mechanical key ( P.90) in
order to perform the following opera-
tions:
■Unlocking the door
1
Pull the driver’s door handle and
insert the mechanical key.
2
Unlock the door.
3
Remove the key, return the handle,
and then pull the handle again.
■Locking the door
1
With the door open, push down the
inside lock button.
2
Close the door.
■Opening the trunk
Turn the mechanical key clockwise to
If the electronic key does not
o
perate properly
If communication between the
electronic key and vehicle is inter-
rupted ( P.103) or the electronic
key cannot be used because the
battery is depleted, the smart
access system with push-button
start and wireless remote control
cannot be used. In such cases, the
doors and trunk can be opened and
the hybrid system can be started by
following the procedure below.
NOTICE
■In case of a smart access system with
push-button start malfunction or
other key-related problems
Take your vehicle with all the electronic
keys provided with your vehicle to your
Lexus dealer as soon as possible.
Locking and unlocking the
doors, opening the trunk and
using the key linked functions

3837-2. Steps to take in an emergency
7
When trouble arises
open.
■Key linked functions
1
Closes the windows and the moon roof
(turn and hold)
2
Opens the windows and the moon roof
(turn and hold)
These settings must be customized at your
Lexus dealer.
1Ensure that the shift lever is in P and
depress the brake pedal.
2
Touch the Lexus emblem side of the
electronic key to the power switch.
When the electronic key is detected, a
buzzer sounds and the power switch will
turn to ON mode.
When the smart access system with push-
button start is deactivated in customization
setting, the power switch will turn to
ACCESSORY mode.
3Firmly depress the brake pedal and
check that is shown on the
multi-information display.
4
Press the power switch shortly and
firmly.
In the event that the hybrid system still
cannot be started, contact your Lexus
dealer.
■Stopping the hybrid system
Set the parking brake, shift the shift lever to
P and press the power switch as you nor-
mally do when stopping the hybrid system.
■Electronic key battery
As the above procedure is a temporary
measure, it is recommended that the elec-
tronic key battery be replaced immediately
when the battery is depleted. (P.339)
WARNING
■When using the mechanical key and
operating the power windows or
moon roof
Operate the power window after check-
ing to make sure that there is no possibil-
ity of any passenger having any of their
body parts caught in the window or
moon roof.
Also, do not allow ch ildren to operate the
mechanical key. It is possible for children
and other passengers to get caught in
the power window or moon roof.
Starting the hybrid system

3847-2. Steps to take in an emergency
■Changing power switch modes
Release the brake pedal and press the
power switch in step 3 above.
The hybrid system does not start and modes
will be changed each time the switch is
pressed. ( P.137)
If you have a set of jumper (or booster)
cables and a second vehicle with a 12-
volt battery, you can jump start your
vehicle using the following procedure.
1 Confirm that the electronic key is
being carried.
When connecting the jumper (or booster)
cables, depending on the situation, the
alarm may activate and doors locked.
( P.63)
2 Open the hood ( P.316) and
open the fuse box cover.
If the 12-volt battery is dis-
charged
The following procedures may be
used to start the hybrid system if the
12-volt battery is discharged.
You can also call your Lexus dealer
or a qualified repair shop.
Restarting the hybrid system

3857-2. Steps to take in an emergency
7
When trouble arises
Push the tab in and lift the lid off.3Open the exclusive jump starting
terminal cover.
4 Connect a positive jumper cable clamp to on your vehicle and connect the
clamp on the other end of the positive cable to on the second vehicle.
Then, connect a negative cable clamp to on the second vehicle and con-
nect the clamp at the other end of the negative cable to .
Exclusive jump starting terminal (your vehicle)
Positive (+) battery terminal (second vehicle)
Negative (-) battery terminal (second vehicle)
Solid, stationary, unpainted metallic point away from the exclusive jump starting
terminal and any mo ving parts as shown in the illustration
5 Start the engine of the second vehi-
cle. Increase the engine speed
slightly and maintain at that level for
approximately 5 minutes to recharge the 12-volt battery of your
vehicle.
A
B
C
D
A
B
C
D

3867-2. Steps to take in an emergency
6Open and close any of the doors of
your vehicle with the power switch
off.
7 Maintain the engine speed of the
second vehicle and start the hybrid
system of your vehicle by turning
the power switch to ON mode.
8 Make sure the “READY” indicator
comes on. If the indicator does not
come on, contact your Lexus
dealer.
9 Once the vehicle’s hybrid system
has started, remove the jumper
cables in the exact reverse order
from which they were connected.
10 Close the exclusive jump starting
terminal cover, and reinstall the fuse
box cover to tits original position.
Once the hybrid system starts, have the
vehicle inspected at your Lexus dealer as
soon as possible.
■Starting the hybrid system when the 12-
volt battery is discharged
The hybrid system cannot be started by
push-starting.
■To prevent 12-volt battery discharge
●Turn off the headlights and the audio sys-
tem while the hybrid system is stopped.
●Turn off any unnecessary electrical com-
ponents when the vehicle is running at a
low speed for an extended period, such
as in heavy traffic.
■When the 12-volt battery is removed or
discharged
●Information stored in the ECU is cleared.
When the 12-volt battery is depleted,
have the vehicle inspected at your Lexus
dealer.
●Some systems may require initialization.
(  P.423)
■When removing the 12-volt battery ter-
minals
When the 12-volt battery terminals are
removed, the information stored in the
ECU is cleared. Before removing the 12-
volt battery terminals, contact your Lexus
dealer.
■Charging the 12-volt battery
The electricity stored in the 12-volt battery
will discharge gradually even when the
vehicle is not in use, due to natural dis-
charge and the draining effects of certain
electrical appliances. If the vehicle is left for
a long time, the 12-volt battery may dis-
charge, and the hybrid system may be
unable to start. (The 12-volt battery
recharges automatically while the hybrid
system is operating.)
■When recharging or replacing the 12-
volt battery
●In some cases, it may not be possible to
unlock the doors using the smart access
system with push-button start when the
12-volt battery is discharged. Use the
wireless remote control or the mechani-
cal key to lock or unlock the doors.
●The hybrid system may not start on the
first attempt after the 12-volt battery has
recharged but will start normally after the
second attempt. This is not a malfunction.
●The power switch mode is memorized by
the vehicle. When the 12-volt battery is
reconnected, the system will return to the
mode it was in before the 12-volt battery
was discharged. Before disconnecting
the 12-volt battery, turn the power switch
off.
If you are unsure what mode the power
switch was in before the 12-volt battery
discharged, be especially careful when
reconnecting the 12-volt battery.
■When replacing the 12-volt battery
●Use a 12-volt battery that conforms to
European regulations.
●Use a 12-volt battery that the case size is
same as the previous one (LN2), 20 hour
rate capacity (20HR) is equivalent
(60Ah) or greater, and performance rat-
ing (CCA) is equivalent (345A) or
greater.

3877-2. Steps to take in an emergency
7
When trouble arises
• If the sizes differ, the 12-volt battery can-not be properly secured.
• 12-volt battery performance may decrease and the hybrid system may not
be able to start.
• If the 20 hour rate capacity is low, even if the time period where the vehicle is not
used is a short time, the 12-volt battery
may discharge and hybrid system may
not be able to start.
●Use a 12-volt battery with a handle. If a
12-volt battery without a handle is used,
removal is more difficult.
●After exchanging, firmly attach the fol-
lowing items to the exhaust hole of the 12-
volt battery.
• Use the exhaust hose that was attached
to the 12-volt battery before exchanging.
• Use the exhaust hole plug included with the 12-volt battery exchanged or the one
installed on the battery prior to the
exchange. (Depending on the 12-volt
battery to be exchanged, the exhaust
hole may be plugged.)
Exhaust hole plug
Exhaust hole
Exhaust hose
For details, consult your Lexus dealer.
A
B
C
WARNING
■When removing the 12-volt battery
terminals
Always remove the negative (-) terminal
first. If the positive (+) terminal contacts
any metal in the surrounding area when
the positive (+) terminal is removed, a
spark may occur, leading to a fire in addi-
tion to electrical shocks and death or
serious injury.
■Avoiding 12-volt battery fires or
explosions
Observe the following precautions to
prevent accidentally igniting the flamma-
ble gas that may be emitted from the 12-
volt battery:
●Make sure each jumper cable is con-
nected to the correct terminal and that
it is not unintentiona lly in contact with
any other than the intended terminal.
●Do not allow the other end of the
jumper cable connected to the “+” ter-
minal to come into contact with any
other parts or metal surfaces in the
area, such as brackets or unpainted
metal.
●Do not allow the + and - clamps of the
jumper cables to come into contact
with each other.
●Do not smoke, use matches, cigarette
lighters or allow open flame near the
12-volt battery.
■12-volt battery precautions
The 12-volt battery contains poisonous
and corrosive acidic electrolyte, while
related parts contain lead and lead com-
pounds. Observe the following precau-
tions when handling the 12-volt battery:
●When working with the 12-volt battery,
always wear safety glasses and take
care not to allow any 12-volt battery
fluids (acid) to come into contact with
skin, clothing or the vehicle body.
●Do not lean over the 12-volt battery.

3887-2. Steps to take in an emergency
WARNING
●In the event that 12-volt battery fluid
comes into contact with the skin or
eyes, immediately wash the affected
area with water and seek medical
attention.
Place a wet sponge or cloth over the
affected area until medical attention
can be received.
●Always wash your hands after handling
the 12-volt battery support, terminals,
and other battery-related parts.
●Do not allow children near the 12-volt
battery.
■After recharging the 12-volt battery
Have the 12-volt battery inspected at
your Lexus dealer as soon as possible. If
the 12-volt battery is deteriorating, con-
tinued use may cause the 12-volt battery
to emit a malodorous gas, which may be
detrimental to the health of passengers.
■When exchanging the 12-volt battery
●When the vent plug and indicator are
close to the hold down clamp, the bat-
tery fluid (sulfuric acid) may leak.
●After exchanging, securely attach the
exhaust hose and exhaust hole plug to
the exhaust hole of the exchanged 12-
volt battery. If not properly installed,
gases (hydrogen) may leak into the
vehicle interior, and there is the possi-
ble danger of the gas igniting and
exploding.
NOTICE
■When handling jumper cables
When connecting the jumper cables,
ensure that they do not become entan-
gled in the cooling fan or engine drive
belt.
■To prevent damaging the vehicle
The exclusive jump starting terminal is to
be used when charging the 12-volt bat-
tery from another vehicle in an emer-
gency. It cannot be used to jump start
another vehicle.

3897-2. Steps to take in an emergency
7
When trouble arises
If the engine coolant temperature
gauge enters the red zone or
“Engine Coolant Temp High Stop in
a Safe Place See Owner’s Manual”
is shown on the multi-information
display
1 Stop the vehicle in a safe place and
turn off the air conditioning system,
and then stop the hybrid system.
2 If you see steam:
Carefully lift the hood after the
steam subsides.
If you do not see steam:
Carefully lift the hood. 3
After the hybrid system has cooled
down sufficiently, inspect the hoses
and cooling system for leaks.
Radiator
Cooling fan
If a large amount of coolant leaks, immedi-
ately contact your Lexus dealer.
4The coolant level is satisfactory if it
is between the “F” and “L” lines on
the reservoir.
Reservoir
“F” line
“L” line
Coolant inlet cap
5 Add coolant if necessary.
Water can be used in an emergency if
If your vehicle overheats
The following may indicate that
your vehicle is overheating.
The engine coolant temperature
gauge ( P.70) is in the red zone
or a loss of hybrid system power is
experienced. (For example, the
vehicle speed does not increase.)
 “Engine Coolant Temp High Stop
in a Safe Place See Owner’s
Manual” or “Hybrid system over-
heated Output power reduced” is
shown on the multi-information
display.
 Steam comes out from under the
hood.
Correction procedures
A
B
A
B
C
D

3907-2. Steps to take in an emergency
engine coolant is unavailable.
6Start the hybrid system and turn the
air conditioning system on to check
that the radiator cooling fan oper-
ates and to check for coolant leaks
from the radiator or hoses.
The fan operates when the air conditioning
system is turned on immediately after a
cold start. Confirm that the fan is operating
by checking the fan sound and air flow. If it
is difficult to check these, turn the air con-
ditioning system on and off repeatedly.
(The fan may not operate in freezing tem-
peratures.)
7 If the fan is not operating:
Stop the hybrid system immediately
and contact your Lexus dealer.
If the fan is operating:
Have the vehicle inspected at the
nearest Lexus dealer.
If “Hybrid system overheated Out-
put power reduced” is shown on the
multi-information display
1 Stop the vehicle in a safe place.
2 Stop the hybrid system and care-
fully lift the hood. 3
After the hybrid system has cooled
down, inspect the hoses and radia-
tor core (radiato r) for any leaks.
Radiator
Cooling fan
If a large amount of coolant leaks, immedi-
ately contact your Lexus dealer.
4 The coolant level is satisfactory if it
is between the “FULL” and “LOW”
lines on the reservoir.
Reservoir
“FULL” line
“LOW” line
5 Add coolant if necessary.
Water can be used in an emergency if
A
B
A
B
C