Lexus ES350 2014 Warranty and Services Guide

Corrosion Perforation
Warranty
This warranty covers repair or
replacement of any original body
panel that develops perforation from
corrosion (rust-through), subject to
the exceptions indicated under “What
Is Not Covered” on pages 19–20.
Coverage is for 72 months,
regardless of mileage.
For information on how to protect
your vehicle from corrosion, see
the section entitled “Service
Procedures and Specifications —
Body” in the Owner’s Manual.
Towing
When your vehicle is inoperable due
to failure of a warranted part, towing
service to the nearest authorized
Lexus dealership is covered.This warranty does not cover damage
or failures resulting directly or indirectly
from any of the following:
• Fire, accidents or theft
• Abuse or negligence
• Misuse — for example,
racing or overloading
• Improper repairs
• Alteration or tampering, including
installation of non-Genuine
Lexus Accessories
• Lack of or improper mainte -
nance, including use of fluids
other than those specified
in the Owner’s Manual
• Installation of non-Genuine
Lexus Parts
• Airborne chemicals, tree sap,
road debris (including stone
chips), rail dust, salt, hail, floods,
wind storms, lightning and other
environmental conditions
• Water contamination
WHAT IS NOT COVERED
Your Warranties in Detail
New Vehicle l imited warraN ty
WARRANTY
19
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This warranty also does not
cover the following:
Tires
Tires are covered by a separate
warranty provided by the tire
manufac turer. See page 34.
Normal Wear and Tear
Noise, vibration, cosmetic condi -
tions and other deterioration
caused by normal wear and tear.
Maintenance Expense*
Normal maintenance services such
as engine tune-ups; replacement of
fluids and filters; lubrication; cleaning
and polishing; replacement of
spark plugs and fuses; and replace -
ment of worn wiper blades, brake
pads/linings and clutch linings.
Vehicles with Altered Odometer
Failure of a vehicle on which
the odometer has been altered
so that actual vehicle mileage
cannot be readily determined. Vehicles with Unknown
Vehicle Identification Number
Any vehicle for which the original
factory-assigned vehicle identifica
-
tion number cannot be determined.
Salvage or Total-Loss Vehicles
Any vehicle that has ever been issued
a “salvage” title or similar title under
any state’s law; or has ever been
declared a “total loss” or equivalent
by a financial institution or insurer,
such as by payment for a claim in lieu
of repairs because the cost of repairs
exceeded the cash value of the
vehicle. This exclusion does not apply
to the emission control warranties.
Incidental Damages
Incidental or consequential damages
associated with a vehicle failure.
Such damages include but are not
limited to inconvenience; the cost
of transportation, telephone calls
and lodging; the loss of personal or
commercial property; and the loss
of pay or revenue.
Your Warranties in Detail
20
New Vehicle l imited warraN ty
WARRANTY
*Lexus provides the first two scheduled maintenance services at no charg\
e. See page 4 for details.
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If a dispute arises regarding your
warranty coverage, please follow
the steps described on pages 9–10.
Please note that you must use
the National Center for Dispute
Settlement before seeking remedies
through a court action pursuant
to the Magnuson-Moss Warranty
Act. You may also be required
to use the National Center for
Dispute Settlement before seeking
remedies under the Lemon Laws
of your state. For the requirements
applicable to your state, see the
appropriate page of the Lemon Law
Guide located in your vehicle.
Dispute resolution
Your Warranties in Detail 21
New Vehicle limited warraN ty
WArrA ntY
Disclaimer of extra
expenses and Damages
The performance of necessary
repairs and adjustments is the
exclusive remedy under this
warranty or any implied warranty.
Lexus does not authorize any
person to create for it any other
obligation or liability in connec -
tion with this vehicle. Lexus shall
not be liable for incidental or
consequential damages resulting
from breach of this written
warranty or any implied warranty.
Any implied warranty of
merchantability or fitness for
a particular purpose is limited
to the duration of this written
warranty, except in states where
this limitation is not allowed.
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Emission Defect Warranty
Lexus warrants that your vehicle:• Was designed, built and
equipped to conform at the
time of sale with applicable
federal emissions standards.
• Is free from defects in materials
and workmanship that may
cause the vehicle to fail to
meet these standards.
Federal regulations require that this
warranty be in effect for two years or
24,000 miles from the vehicle’s in-
service date, whichever occurs
first. However, under the terms of
the Basic Warranty, Lexus provides
coverage of four years or 50,000
miles, which ever occurs first. Specific
components may have longer
coverage under the terms of the
Powertrain Warranty. Additionally,
components marked “8/80” in
the parts list on pages 23–24 have
coverage of eight years or 80,000
miles, whichever occurs first.
Emission Performance
Warranty
Some states and localities have
established vehicle inspection
and maintenance (I/M) programs
to encourage proper vehicle
maintenance. If an EPA-approved
I/M program is in force in your
area, you are eligible for Emission
Performance Warranty coverage.
Under the terms of the Emission
Performance Warranty and
federal regulations, Lexus will
make all nec essary repairs if
both of the following occur:
•
Your vehicle fails to meet
applicable emissions
standards as determined by an
EPA-approved emissions test.
• This failure results or will result
in some penalty to you — such
as a fine or denial of the right
to use your vehicle — under
local, state or federal law.
This warranty is in effect for two years
or 24,000 miles from the vehicle’s
in-service date, whichever occurs first.
Additionally, components marked
“8/80” in the parts list on pages
23–24 have coverage of eight
years or 80,000 miles, whichever
occurs first.
WHAT IS covE r ED
AnD HoW long
Your Warranties in Detail
22
Federal emission Control Warranty
WArrAn TY
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These warranty obligations
do not apply to failures or
noncompliance caused by: • The use of replacement parts
not certified in accordance
with aftermarket parts
certification regulations.
• The use of replacement parts
not equivalent in quality or design
to original equipment parts.
Provisions under the “What Is
Not Covered” section of the New
Vehicle Limited Warranty also
apply to this warranty. Air/Fuel Metering System
• Air/fuel ratio feedback
control system
• Cold-start enrichment system
•
Deceleration control system
•
Electronic fuel injection
system components
– Airflow sensor
– Engine control module (8/80)
– Throttle body
– Other components
Air Induction System • Intake manifold and
intake air surge tank
Air Injection System • Air injection manifold
•
Air injection pump
•
Airflow control valves
Catalyst System •
Catalytic converter and
protector (8/80)
• Constricted fuel filler neck
•
Exhaust manifold
•
Exhaust pipe (manifold to catalyst
and/or catalyst to catalyst)
WA rrA nty PArtS LISt
WhAt IS not Covered
Your Warranties in Detail 23
Federal emission Control Warranty
WARRANTY
8/80 = Covered for eight years or 80,000 miles,
whichever occurs first.
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Evaporative Control System• Charcoal canister
• Diaphragm valve
• Fuel filler cap
• Fuel tank
• Vapor liquid separator
Exhaust Gas Recirculation
(EGR) System • EGR gas temperature sensor
• EGR valve
• Associated parts
Ignition System • Distributor and internal parts
• Ignition coil and ignitor
• Ignition wires
• Spark plugs*
Positive Crankcase Ventilation
(PCV) System • Oil filler cap
• PCV valve or orifice Other Parts Used in
Systems Listed
• Data link connector (8/80)
• Hoses, clamps, fittings, tubing
and mounting hardware
• Malfunction indicator
light and bulb (8/80)
• Pulleys, belts and idlers
• Sealing gaskets and devices
• Sensors, solenoids, switches
and valves
Your Warranties in Detail
24
Federal emission Control Warranty
WARRANTY
8/80 = Covered for eight years or 80,000 miles, whichever occurs first.
*Warranted until first required maintenance under terms of the Californi\
a Emission Control Warranty.
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You are responsible for performance
of the required maintenance indicated
in the Owner’s Manual and this guide.
Lexus will not deny a warranty claim
solely because you do not have
records to show that you maintained
your vehicle. However, any failure
or noncompliance caused by lack
of maintenance is not covered by
this warranty.
When maintenance and repairs
are paid for by you, these services
may be performed by you or by
any automotive service provider
you choose. Lexus will not deny
a warranty claim solely because
you used a service provider other
than a Lexus dealership for main-
tenance and repairs. However, any
failure or noncompliance caused by
improper maintenance or repairs
is not covered by this warranty. To ensure optimum performance
and maintain the quality built into
your vehicle’s emission control
systems, Lexus recommends the
use of Genuine Lexus Parts when
servicing or repairing the systems.
Warranty coverage is not dependent
upon the use of any particular
brand of replacement parts and
you may elect to use non-Genuine
Lexus Parts for maintenance and
repairs. However, use of replace-
ment parts that are not equivalent
in quality to Genuine Lexus Parts
may impair the effectiveness of
the emission control systems.
If you use replacement parts that
have maintenance or replacement
schedules different from those of
Genuine Lexus Parts, you must follow
the maintenance and replacement
schedules for the parts you are using.

In addition, you should ensure that
such parts are warranted by their
manufacturers to be equivalent to
Genuine Lexus Parts.
Replacement paRts
m aintenance
Your Warranties in Detail 25
FederaL emission ControL Warranty
WaRRantY
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If your vehicle fails an EPA-approved
emissions test, you may make a claim
under the Emission Performance
Warranty. To do so, take your vehicle
to an authorized Lexus dealership and
present a copy of the emissions test
report. Also, take your maintenance
records in case they are needed.
If your claim qualifies for coverage,
the dealership will repair your vehicle
within 30 days (unless a shorter
period is required by law). If your
claim is denied, Lexus will notify you
in writing of the reason within the
same period. If we fail to do so, we will
repair your vehicle free of charge. The
only exceptions allowed are when you
request or agree to a delay, or when
a delay is caused by factors beyond
the control of Lexus or the dealership.
For information on how to obtain
service under the Emission
Defect Warranty, see page 37,
“Obtaining Warranty Service.”If you have questions or concerns
about your vehicle’s federal emission
warranty coverage, please follow the
steps described on pages 9–10. In
the case of the Emission Performance
Warranty, you may also request infor-
mation from or report complaints to:

U.S. Environmental Protection
Agency
Vehicle Programs & Compliance
Division (6405J)
Attn: Warranty Complaints
401 M Street SW
Washington, D.C. 20460
If Your VehI cle faIls
an emI ssIons TesT If You haVe
QuesTIons
Your Warranties in Detail
26
Federal emission Control Warranty
W arranTY
Vehicles equipped with a
California Certified Emission
Control System that are registered
and operated in California or
any state that adopts California
emission warranty provisions are
also covered by the California
Emission Control Warranty (see
page 28). Connecticut, Delaware,
Maine, Maryland, Massachusetts,
New Jersey, Oregon, Pennsylvania,
Rhode Island, Vermont and
Washington are the other states
to which the California Emission
Control Warranty currently applies.
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We (the dealership) want you to
know that at the time your new
Lexus vehicle is being delivered:
1) On the basis of written notification
furnished by Lexus, we have
knowledge that the vehicle is covered
by an EPA Certificate of Conformity.
2) We have visually inspected those
emission control devices or
portions thereof that are visible
without removing or adjusting
any components or systems,
emissions-related or otherwise. On
the basis of this inspection, there
are no apparent deficiencies in
the installation of emission control
devices by Lexus. (For purposes of
this certificate, “emission control
devices” is limited to devices
installed on a vehicle for the sole
or primary purpose of controlling
emissions and which were not
in general use before 1968.)
3) We have performed all emission
control system preparations
required by Lexus prior to the sale
of the vehicle as set forth in Lexus’
current pre-delivery service manual.
4) Except as may be provided in
Paragraph 5, if this vehicle fails
an EPA-approved emissions test
within three months or 4,000 miles
(whichever comes first) of delivery
to the ultimate purchaser, and
the vehicle has been maintained
and used in accordance with the
written instructions for proper
maintenance and use, Lexus will
remedy the nonconformity free
of charge under the terms of the
Emission Performance Warranty.
5) If vehicle was used as a company
car or demonstrator, check box
and complete the following:
The vehicle with which this
statement is delivered was placed
into service as a company car or
demonstrator prior to delivery.
The Emission Performance
Warranty period commenced
on the date the vehicle was first
placed into service, which was
Month Day Ye a r
Note: The dealership makes no repre -
sentation or warranty that the emission
control system or any part thereof is
without defect or that the system will
perform properly. The Emission
Performance Warranty referred to in
Paragraph 4 and furnished with the
vehicle is solely that of the manufacturer.
This statement is required by
section 207 of the Clean Air Act
(42 U.S.C. 7541) and the EPA
regulations issued thereunder.
Dealership name
Dealer CertifiC ate
Your Warranties in Detail 27
Federal emissioN CoNtrol WarraN ty
WarraNtY
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The California Air Resources Board
(CARB) and Lexus are pleased to
explain the emission control system
warranty for your 2014 vehicle. In
California, new motor vehicles must
be designed, built and equipped to
meet the state’s stringent anti-smog
standards. CARB regulations require
that Lexus must warrant the emission
control system on your vehicle
for the time periods indicated on
the next page, provided there has
been no abuse, neglect or improper
maintenance of your vehicle.
Your emission control system
may include parts such as the fuel
injection system, ignition system,
catalytic converter and engine
computer. Also included may be
hoses, belts, connectors and other
emissions-related assemblies.
Where a warrantable condition
exists, Lexus will repair your
vehicle at no cost to you, including
diagnosis, parts and labor.
Your WarrantY
rights and
o bligations
Your Warranties in Detail
28
California Emission Control Warranty
W arrantY
Vehicles equipped with a
California Certified Emission
Control System that are registered
and operated in California or
any state that adopts California
emission warranty provisions
are covered by this warranty.
Connecticut, Delaware, Maine,
Maryland, Massachusetts,
New Jersey, Oregon, Pennsyl vania,
Rhode Island, Vermont and
Washington are the other states
to which this warranty currently
applies. Vehicles covered by
this war ranty are also covered
by the Federal Emission Control
Warranty (see page 22).
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