Lexus ES350 2014 Warranty and Services Guide

1) For three years or 50,000
miles, whichever occurs first:
• If your vehicle fails a smog-check
test, all necessary repairs and
adjustments will be made by
Lexus to ensure that your
vehicle passes the test. This is
your Emission Control System
PERFORMANCE WARRANTY.
• If an emissions-related part listed
on pages 23–24 is defective, the
part will be repaired or replaced
by Lexus. This is your SHORT-
TERM Emission Control System
DEFECT WARRANTY.
Note: Under the terms of
the Basic Warranty, Lexus
provides coverage of four
years or 50,000 miles,
whichever occurs first. Specific
components may have longer
coverage under the terms of
the Powertrain Warranty.
2) For seven years or 70,000
miles, whichever occurs first:
• If an emissions-related part listed
on pages 30–31 is defective,
the part will be repaired or
replaced by Lexus. This is your
LONG-TERM Emission Control
System DEFECT WARRANTY. You are responsible for performance

of the required maintenance indicated
in the Owner’s Manual and this guide.
Lexus recommends that you retain
all receipts covering maintenance on
your vehicle, but Lexus cannot deny
warranty coverage solely for the
lack of receipts or your failure to
ensure the performance of all
scheduled maintenance.
You are responsible for presenting
your vehicle to a Lexus dealership
as soon as a problem exists.
The warranty repairs should be
completed in a reasonable amount
of time, not to exceed 30 days.
You should also be aware that Lexus
may deny you warranty coverage if
your vehicle or a part has failed due
to abuse, neglect, improper mainte -
nance or unapproved modifications.
If you have any questions regarding
your warranty rights and respon -
sibilities, you should contact the
Lexus Customer Satisfaction
Department at (800) 255-3987 or
the California Air Resources Board,
Mobile Source Control Division,
at 9528 Telstar Avenue, P.O. Box
8001, El Monte, CA 91734-8001.
Owner’s w arranty
r espO nsibilities
Manufacturer’s
w
arranty cOverage
Your Warranties in Detail 29
CaliforNia EmissioN CoNtrol WarraN ty
warranty
129173_text.indd 298/20/13 10:22 PM

These warranty obligations do not
apply to failures or noncompliance
caused by:
• The use of replacement parts
not certified in accordance
with aftermarket parts
certification regulations.
• The use of replacement parts not
equivalent in quality or design
to original equipment parts.
Provisions under the “What Is Not
Covered” section of the New
Vehicle Limited Warranty also
apply to this warranty. The parts listed here are covered
for seven years or 70,000 miles
from the vehicle’s in-service
date, whichever occurs first.
Air/Fuel Metering System
• Engine control computer
(engine control module)
• Fuel delivery pipe
• Throttle body
•
Transmission control computer
(transmission control module)
Air Induction System • Intake manifold and
intake air surge tank
Catalyst System • Exhaust front pipe
(including catalytic converter)
•
Exhaust manifold
(including manifold converter)
Evaporative Control System •
Charcoal canister
•
Fuel tank
WHAT IS NOT COVERED P
ARTS LIST: L ONg-TERM
E MISSION DEFECT
W ARRANTy
Your Warranties in Detail
30
California Emission Control Warranty
WARRANTy
129173_text.indd 308/20/13 10:22 PM

Ignition System• Knock sensor
Other Parts Used in
Systems Listed • Transmission solenoid You are responsible for performance

of the required maintenance
indicated in the Owner’s Manual
and this guide. Lexus will not deny
a warranty claim solely because
you do not have records to show
that you maintained your vehicle.
However, any failure or noncompli -
ance caused by lack of maintenance
is not covered by this warranty.
When maintenance and repairs
are paid for by you, these services
may be performed by you or by
any automotive service provider
you choose. Lexus will not deny
a warranty claim solely because
you used a service provider other
than a Lexus dealership for main-
tenance and repairs. However, any
failure or noncompliance caused by
improper maintenance or repairs
is not covered by this warranty.
MaI ntenance
Your Warranties in Detail 31
PartS LISt: LO ng-terM
eMISSIOn Defect
Warranty
CaL ifornia Emission ControL Warranty
Warranty
129173_text.indd 318/20/13 10:22 PM

To ensure optimum performance
and maintain the quality built into
your vehicle’s emission control
systems, Lexus recommends the
use of Genuine Lexus Parts when
servicing or repairing the systems.
Warranty coverage is not dependent
upon the use of any particular
brand of replacement parts and
you may elect to use non-Genuine
Lexus Parts for maintenance and
repairs. However, use of replace-
ment parts that are not equivalent
in quality to Genuine Lexus Parts
may impair the effectiveness of
the emission control systems.
If you use replacement parts that
have maintenance or replacement
schedules different from those of
Genuine Lexus Parts, you must follow
the maintenance and replacement
schedules for the parts you are using.
In addition, you should ensure that
such parts are warranted by their
manufacturers to be equivalent
to Genuine Lexus Parts. If your vehicle fails a smog-check
test, you may make a claim under the
Emission Performance Warranty.
To do so, take your vehicle to an
autho
rized Lexus dealership and
present a copy of the smog-check test
report. Also, take your maintenance
records in case they are needed.
If your claim qualifies for coverage,
the dealership will repair your vehicle
within 30 days (unless a shorter
period is required by law). If your
claim is denied, Lexus will notify you
in writing of the reason within the
same period. If we fail to do so, we will
repair your vehicle free of charge. The
only exceptions allowed are when you
request or agree to a delay, or when a
delay is caused by factors beyond the
control of Lexus or the dealership.
For information on how to obtain
service under the Emission
Defect Warranty, see page 37,
“Obtaining Warranty Service.”
Replacement paRts If YouR
VehIcle faIls
a smog-c heck test
Your Warranties in Detail
32
CaL ifornia Emission ControL Warranty
WaRRantY
129173_text.indd 328/20/13 10:22 PM

If a Lexus dealership is unable to
complete repairs on your vehicle
within 30 days, you may have the
repairs made under Lexus’ provi-
sions for emergency warranty
repairs. See page 37 for details. If you have questions or concerns
about your vehicle’s California
emission warranty coverage,

please follow the steps described
on pages 9–10. You may also
request information from or report
complaints to:
California Air Resources Board
Mobile Source Control Division
9528 Telstar Avenue
P.O. Box 8001
El Monte, CA 91734-8001
(8 0 0) 242- 4 450
If You Have
QuestI ons
RepaIR DelaY s
Your Warranties in Detail 33
California Emission Control Warranty
WaRRantY
129173_text.indd 338/20/13 10:22 PM

The tires that come as original
equipment on your vehicle are
warranted by their manufacturer
and not Lexus. Please refer to the
tire warranty statement included
with the owner information in
your vehicle.
To obtain warranty service for a
tire, take the tire to an authorized
dealer of the tire manufacturer.
(Refer to your local phone directory
for dealer locations.) Your Lexus
dealer may also be able to assist
you in obtaining warranty service
from the manufacturer.
For additional warranty information
or service assistance, contact the
tire manufacturer directly. Bridgestone/Firestone
535 Marriott Drive

Nashville, TN 37214
Bridgestone: (800) 847-3272
Firestone: (800) 356-4644
Michelin North America
One Park Way South
P.O. Box 19001
Greenville, SC 29602
(800) 847-3435
OBtAiNiNg
WA rrANty Service O
rigiNAL eQUi PMeNt
tHe MANUFActU rerS
Your Warranties in Detail
34
Tire LimiT ed WarranTy
WArrANty
129173_text.indd 348/20/13 10:22 PM

You are responsible for ensuring
that your Lexus is operated and
maintained according to the
instructions in the Owner’s Manual
and the “Maintenance Information”
section of this guide.
You should keep detailed records
of vehicle maintenance, since under
some circumstances they may be
required for warranty coverage.
These records should include date
of service, mileage at time of
service and a description of service
performed and/or parts installed.
For your convenience, maintenance
logs are included in the “Maintenance
Information” section of this guide. If
you sell your vehicle, you should give
your maintenance records to the
new owner.
Lexus will not deny a warranty
claim solely because you do not
have records to show that you
maintained your vehicle. However,
damage or failures caused by
lack of proper maintenance are
not covered under warranty. You may have maintenance
performed on your vehicle by
any qualified person or facility.
However, Lexus recommends
having maintenance performed by
an authorized Lexus dealership.
Lexus dealership technicians are
specially trained to maintain and
repair Lexus vehicles. They stay
current on the latest service informa
-
tion through Lexus technical bulletins,
service publications and training
courses. Many are also certified
through the Lexus Commitment to
Perfection Certifica tion Program,
which requires specialized,
state-of-the-art training as well
as rigorous exams through both
Lexus and the National Institute for
Automotive Service Excellence.
You can be confident you’re getting
the best possible service for your
vehicle when you take it to a Lexus
dealership. Plus, a Lexus dealership
will always use Genuine Lexus Parts
designed specifically for your vehicle.
WHERE TO GO
FOR MAINTENANCE
G ENERAl INFORMATION
Your Responsibilities 35
OperatiOn and Maintenance
WARRANTY
129173_text.indd 358/20/13 10:23 PM

Warranty coverage is not dependent
upon the use of any particular brand
of replacement parts. However, Lexus
recommends using only Genuine
Lexus Parts when you need to replace
a part on your vehicle. Like all Lexus
products, Genuine Lexus Parts
are built to the highest standards of
quality, durability and performance.
They are also designed to fit your
vehicle’s exact specifications.
Your Lexus dealership maintains
an extensive inventory of Genuine
Lexus Parts to meet your vehicle
service needs. And because it
is linked electronically to Lexus
Parts Distribution Centers, the
dealership has quick access to any
parts it may not have in stock.
Genuine Lexus Parts are covered
by their own warranty (see your
dealer for details) or the remainder
of any applicable New Vehicle
Limited Warranty, whichever
is longer. Non-Genuine Lexus
Parts, or any damage or failures
resulting from their use, are not
covered by any Lexus warranty.
Replacement paRts
Your Responsibilities
36
OP eratiON a Nd MaiN teNaNce
WaRRantY
129173_text.indd 368/20/13 10:23 PM

In the United States,
U.S. Territories and Canada
To obtain warranty service in the
United States, U.S. territories or
Canada, take your vehicle to an
authorized Lexus dealership. If your
vehicle cannot be driven, contact
your nearest Lexus dealership for
towing assistance. You do not have to
pay for towing to the nearest Lexus
dealership if your vehicle is inoperable
due to failure of a warranted part.
Outside the United States,
U.S. Territories and Canada
If you are using your vehicle outside
the United States, U.S. territories and
Canada and need warranty service,
contact a local Lexus dealership.
Please note, however, that your
vehicle may not be repaired free
of charge because the local Lexus
distributor may have no obligation
to provide warranty service for your
vehicle, and/or your vehicle may
not comply with local regulatory
or environmental requirements.If your vehicle is inoperable or unsafe
to drive and there is no Lexus dealer­
ship reasonably available to make
repairs, you may perform the repairs
yourself or have them performed by
another automotive service provider.
Lexus will reimburse you for any of the
repairs that are covered by warranty.
To receive reimbursement, present to
an authorized Lexus dealership your
paid repair invoices and any parts
that were removed from the vehicle.
EmE
rgEnC y rEpaIrS
By gEOgraphIC

rEg IOn
Your Responsibilities 37
Obtaining Warranty Service
WarranTy
Lexus recommends having
maintenance and repairs for
your vehicle performed by an
authorized Lexus dealership.
To locate your nearest author ­
ized Lexus dealership, log on
to www.lexus.com or contact
Lexus Customer Satisfaction
at (800) 255 ­3987.
Maintenance and repairs not
performed by an authorized
Lexus dealership should be
per formed by a qualified technician
following procedures in Lexus
service and repair publications.
129173_text.indd 378/20/13 10:23 PM

You will be reimbursed for warranted
parts at the manufacturer’s suggested
retail price and warranted labor at a
geographically appropriate hourly rate
multiplied by Lexus’ recommended
time allowance for the repair.
If your vehicle requires emergency
repair, Lexus assumes no liability
for subsequent failures caused by
improper repairs or the use of
non-Genuine Lexus Parts unless you
have the vehicle properly repaired
in a timely manner. To ensure that
warranty coverage remains intact,
have your vehicle inspected by an
authorized Lexus dealership as soon
as possible after an emergency repair.
Your Responsibilities
38
Obtaining Warranty Service
WARRANTY
129173_text.indd 388/20/13 10:23 PM