tow LEXUS RX350 2011 Workshop Manual

5

When trouble arises
565
5-2. Steps to take in an emergency
nLocation of the spare tire, jack and tools
Vehicles with a compact spare tire
Vehicles with a full-size spare tire
Towing eyelet
Tool bag
Jack handle
Wr e n c h
JackSpare tire
Towing eyelet
To o l b a g
Jack handleWre n c h
JackSpare tire

590
5-2. Steps to take in an emergency
If the vehicle becomes stuck
CAUTION
nWhen attempting to free a stuck vehicle
If you choose to push the vehicle back and forth to free it, make sure the surround-
ing area is clear to avoid striking other vehicles, objects or people. The vehicle may
also lunge forward or lunge back suddenly as it becomes free. Use extreme cau-
tion.
nWhen shifting the shift lever
Be careful not to shift the shift lever with the accelerator pedal depressed.
This may lead to unexpected rapid acceleration of the vehicle that may cause an
accident and resulting in death or serious injury.
NOTICE
nTo avoid damage to the transmission and other components
lAvoid spinning the wheels.
lIf the vehicle remains stuck even after these procedures are performed, the vehi-
cle may require towing to be freed.
Carry out the following procedures if the tires spin or the vehicle becomes
stuck in mud, dirt, or snow:
Stop the engine. Set the parking brake and shift the shift lever
to P.
Remove the mud, snow, or sand from around the stuck tire.
Place wood, stones or some other material under the tires to
help provide traction.
Restart the engine.
AWD models: Active all-wheel drive lock mode (→P. 237)
Shift the shift lever to the D or R position and carefully apply
the accelerator to free the vehicle.
Turn off the TRAC and VSC systems if these functions are hamper-
ing your attempts to free the vehicle. (→ P. 2 3 3 )
STEP1
STEP2
STEP3
STEP4
STEP5
STEP6

594
6-1. Specifications
Maintenance data (fuel, oil level, etc.)
Dimensions and weights
*1:Unladen vehicles
*2: Vehicles without roof antenna and roof rails
*3: Vehicles with roof antenna but without roof rails
*4: Vehicles with roof rails
Overall length187.8 in. (4770 mm)
Overall width74.2 in. (1885 mm)
Overall height*166.3 in. (1685 mm)*2
66.7 in. (1695 mm)*3
67.9 in. (1725 mm)*4
Wheelbase107.9 in. (2740 mm)
Tr e a dFront64.1 in. (1630 mm)
Rear63.8 in. (1620 mm)
Vehicle capacity weight
(Occupants + luggage)885 lb. (400 kg)
To w i n g
capacity
(Trailer
weight +
cargo)
Without towing pack-
age2000 lb. (907 kg)
With towing package3500 lb. (1588 kg)

599
6-1. Specifications
6

Vehicle specifications
Cooling system
Ignition system
Capacity
Without towing pack-
age9.1 qt. (8.6 L, 7.6 Imp. qt.)
With towing package10.0 qt. (9.5 L, 8.3 Imp. qt.)
Coolant type
Use either of the following.

654
Alphabetical index
Cleaning
Exterior................................................... 444
Interior ..................................................... 447
Seat belts................................................448
Clock .......................................................... 410
Coat hooks ............................................... 419
Compass .................................................. 432
Condenser .............................................. 472
Console box ...........................................404
Cooling system
Engine overheating ..........................587
Cornering assist sensors ...................220
Cruise control
Cruise control ..................................... 204
Dynamic radar cruise control .....208
Cup holders ............................................402
Curtain shield airbags.......................... 109
Customizable features ........................ 621
Daytime running light system ............187
Defogger
Rear window ......................................... 281
Side mirrors..............................................87
Dimensions ............................................. 594
Dinghy towing........................................ 270
Display
Multi-information display ................ 173
Trip information.................................... 176
Warning message ............................ 545
Do-it-yourself maintenance ............. 457
Door courtesy lights
Door courtesy lights ........................ 396
Wattage ................................................. 605
Door lock
Back door ................................................ 50
Side door................................................... 47
Wireless remote control ................... 43
Door pockets .......................................... 401
Doors
Back door ................................................ 50
Door windows ....................................... 90
Door lock .................................. 31, 43, 47
Power back door ................................. 50
Side door................................................... 47
Side mirrors..............................................87
Driver's seat belt reminder light ..... 537
Driving
Break-in tips........................................... 145
Correct posture................................... 107
Utility vehicle precautions..............244
Procedures............................................. 144
Winter driving tips ............................ 254
Driving position memory...................... 70
D

655
Alphabetical index
Electric power steering ....................... 231
Electronic features control ................ 173
Electronic key
If the electronic key does not
operate properly ............................. 581
Emergency flasher switch .................524
Emergency, in case of
If the electronic key does not
operate properly ............................. 581
If the engine will not start ................577
If the shift lever cannot be
shifted from P ................................... 579
If the vehicle has a
discharged battery ........................ 584
If a warning buzzer sounds .......... 535
If a warning light turns on .............. 535
If a warning message is
displayed ............................................ 545
If you have a flat tire ........................ 564
If you lose your keys ....................... 580
If you think something is
wrong..................................................... 531
If your vehicle becomes stuck ....590
If your vehicle has to be stopped
in an emergency...............................591
If your vehicle needs to be
towed ................................................... 525
If your vehicle overheats................ 587
Engine
Accessory mode................................. 153
Compartment......................................463
Engine switch ........................................ 153
Hood ....................................................... 460
How to start the engine ................... 153
Identification number ...................... 595
If the engine will not start................ 577
Ignition switch ....................................... 153
Overheating ........................................ 587
Engine compartment cover ............. 464
Engine coolant
Capacity ................................................ 599
Checking ...............................................470
Preparing and checking
before winter ....................................254
Engine coolant temperature
gauge....................................................... 166
Engine immobilizer system..................101
Engine oil
Capacity .................................................597
Checking .............................................. 466
Preparing and checking
before winter ....................................254
Engine oil maintenance data............468
EPS .............................................................. 231
Event data recorder ............................533
E

662
Alphabetical index
Tachometer .............................................. 166
Tail lights
Replacing light bulbs..........................512
Switch ....................................................... 184
Wattage................................................. 605
Theft deterrent system
Alarm ........................................................ 103
Engine immobilizer system ............. 101
Tire inflation pressure ......................... 487
Tire information
Glossary.................................................. 615
Size ............................................................. 612
Tire identification number ................ 611
Uniform tire quality grading ...........613
Tires
Chains ..................................................... 254
Checking ............................................... 478
If you have a flat tire ..........................564
Inflation pressure................................ 487
Inflation pressure sensor................ 479
Information........................................... 609
Replacing ...............................................564
Rotating tires ........................................ 478
Size ...........................................................602
Snow tires .............................................. 254
Spare tire................................................565
Tire pressure warning
system ...................................... 479, 537
Tools ...........................................................564
Total load capacity ...............................253
Towing
Emergency towing ........................... 526
Trailer towing ...................................... 258
TRAC ..........................................................231
Traction control.......................................231
Trip information display ....................... 173
Trip meter ..................................................166
Turn signal lights
Replacing light bulbs ...........................511
Switch ........................................................ 163
Wattage ................................................. 605
USB port .................................................. 325
T
U

COMPLIMENTARY SERVICES
Roadside Assistance
Lexus roadside assistance coverage
is for 48 months from your vehicle’s
in-service date, regardless of mileage.
Coverage is provided 24 hours a day,
365 days a year, for vehicles operated
in the United States, U.S. territories
and Canada. Assistance is adminis-
tered through the American
Automobile Association.
Services Provided
•Roadside services such as bat-
tery jump-start, tire change, fuel
delivery, vehicle extrication and
towing in case of minor accident.
•Towing to the nearest Lexus
dealership (or an alternate repair
facility, if necessary).
•Assistance in locating alternate
transportation and lodging.
How to Get Help
To obtain roadside assistance, take
the following steps:
1) Call (800) 25-LEXUS (800/255-
3987).
2) Have as much of the following
information as possible:
•17-digit Vehicle Identification
Number (VIN) found on the
vehicle registration paperwork
and on the certification label
located inside the driver’s
door jamb
•Owner’s name and home
address
•Vehicle license plate number
•Location of vehicle, including
the nearest major intersection
3) Wait at your vehicle or in a nearby
secure location for the roadside
assistance provider to arrive.
Additional Coverage
After your roadside assistance cover-
age expires, you may join a motor
club created exclusively for Lexus
owners. Benefits include roadside
assistance coverage, a trip-planning
service and discounts on travel and
dining. For further information, call
(800) 25-LEXUS.
Complimentary Services6
AMENITIES
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Quality Control
You may have noticed a few miles on
the odometer when you took delivery
of your Lexus. This mileage is a result
of the comprehensive process used to
ensure the quality of your vehicle. This
process includes extensive inspec-
tions during and after production. The
final inspection takes place at the sell-
ing dealership and includes a road-
test conducted by a trained Lexus
technician.
If you’d like to know more about
Lexus quality-control procedures, ask
a Lexus dealership service consultant.
Vehicle Service History
When you have your vehicle serviced
at a Lexus dealership, your service
information is recorded in the Lexus
National Service History database.
This is the first database of its kind in
the automotive industry. It can be
accessed by any Lexus dealership in
the United States — a great conven-
ience if you relocate or need to have
your vehicle serviced while traveling.
Vehicle Service Agreements
If you plan to keep your vehicle for
several years or if you accumulate
mileage quickly, you may want to pur-
chase a Lexus vehicle service agree-
ment. These agreements cover the
cost of specific repairs beyond the
factory warranty period. They also
cover services such as towing, substi-
tute transportation and lodging to
minimize your inconvenience should
your vehicle require repair. Lexus
vehicle service agreements are avail-
able with a variety of coverage
options. A Lexus dealership sales
consultant can help you select the
plan that’s best for you.
Body Repairs
If you’re involved in a collision, you
want your vehicle to be returned to
its pre-accident condition when
repaired. That’s why it is important to
make sure repairs are made only with
Genuine Lexus Parts. Some repair
shops and insurance companies may
suggest using imitation or salvaged
parts to save money. However, these
parts do not meet Lexus’ high stan-
dards for quality, fit and corrosion
resistance. In addition, imitation and
salvaged parts (and any damage or
failures they may cause) are not cov-
ered by any Lexus warranty.
The best way to ensure that your vehi-
cle is repaired with Genuine Lexus
Parts is to take it to a Lexus dealer-
ship. Each dealership works with
selected collision repair centers that
meet Lexus’ strict requirements for
Other Benefits and Assistance
OTHER BENEFITS AND ASSISTANCE

AMENITIES
7
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What types of decisions are ren-
dered, and how do I know if
Lexus will abide by the decision
of the arbitrator(s)?
Arbitrated decisions are based on
what the arbitrator(s) believe to be
fair and equitable after applying the
appropriate legal standards. Remedies
include but are not limited to repairs;
reimbursement for repairs and inci-
dental expenses, such as towing costs;
and repurchase or replacement of
your vehicle.
The decision of the arbitrator(s) is
binding on Lexus but not on you.
Lexus must comply with the decision
shortly after it is rendered, usually
within 30 days of your acceptance
of the decision. NCDS will contact
you within 10 days of scheduled
compliance to ensure that Lexus
has complied in a timely manner.
Are there limits to the scope
of arbitrated decisions?
Arbitrated decisions do not include:
•Attorney fees
•Punitive damages
•Multiple damages
•Consequential damages, other
than incidental damages that you
may be entitled to under law
What other recourse do I have?
If you are dissatisfied with the arbitra-
tor’s decision or Lexus’ compliance,
you may pursue any other legal reme-
dies available to you, including small
claims court. You should be aware
that the decision of the arbitrator(s)
is admissible as evidence in any legal
proceedings concerning your vehicle.
Is the Dispute Settlement
Program subject to change?
The information in this booklet about
the program is correct as of the date
of printing. However, the program
may be changed without notice.
Contact the Lexus Customer
Satisfaction Department at (800)
255-3987 for the most current
information concerning the Dispute
Settlement Program.
Introduction13
IF YOU NEED ASSISTANCE

W
ARRANTY
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