service schedule LEXUS RX350 2011 Owners Manual

248
2-5. Driving information
NOTICE
nWhen you drive through water
If driving through water, such as when crossing shallow streams, first check the
depth of the water and the bottom of the stream for firmness. Drive slowly and avoid
deep water.
nInspection after off-road driving
lSand and mud that has accumulated around brake discs may affect braking effi-
ciency and may damage brake system components.
lAlways perform a maintenance inspection after each day of off-road driving that
has taken you through rough terrain, sand, mud, or water. For scheduled mainte-
nance information, refer to the “Warranty and Services Guide/Owner’s Manual
Supplement/Scheduled Maintenance”.

266
2-5. Driving information
lWhen restarting after parking on a slope:
With the transmission in the P position, start the engine. Be sure
to keep the brake pedal depressed.
Shift into 3, 2, 1, or the R position (if reversing).
Release the parking brake and brake pedal, and slowly pull or
back away from the wheel blocks. Stop and apply the brakes.
Have someone retrieve the blocks.
nBefore towing
Check that the following conditions are met:
lThe vehicle's tires are properly inflated. (→P. 4 8 7 )
lTrailer tires are inflated according to the trailer manufacturer's recommendation.
lAll trailer lights work.
lAll lights work each time you connect them.
lThe trailer ball is set up at the proper height for the coupler on the trailer.
lThe vehicle remains level when a loaded or unloaded trailer is hitched. Do not
drive if the vehicle is not level, and check for improper tongue load, overloading,
worn suspension, or other possible causes.
lThe trailer cargo is securely loaded.
lThe rear view mirrors conform to all applicable federal, state/provincial or local
regulations. If they do not, install rear view mirrors appropriate for towing pur-
poses.
nBreak-in schedule
If your vehicle is new or equipped with any new power train components (such as
an engine, transmission, differential and wheel bearing), Lexus recommends that
you do not tow a trailer until it has been driven for over 500 miles (800 km).
However, avoid full throttle acceleration.
nMaintenance
lIf you tow a trailer, your vehicle will require more frequent maintenance due to
the additional load. (See “Warranty and Services Guide”, “Owner's Manual Sup-
plement” or “Scheduled Maintenance”.)
lRetighten the fixing bolts of the towing ball and bracket after approximately 600
miles (1000 km) of trailer towing.
STEP1
STEP2
STEP3
STEP4

450
4-2. Maintenance
Maintenance requirements
nRepair and replacement
It is recommended that genuine Lexus parts be used for repair to ensure perfor-
mance of each system. If non-Lexus parts are used in replacement or if a repair
shop other than a Lexus dealer performs repairs, confirm the warranty coverage.
To ensure safe and economical driving, day-to-day care and regular main-
tenance are essential. It is the owner’s responsibility to perform regular
checks. Lexus recommends performing the following maintenance:
nGeneral maintenance
General maintenance should be performed on a daily basis. This
can be done by yourself or by a Lexus dealer.
nScheduled maintenance
Scheduled maintenance should be performed at specified intervals
according to the maintenance schedule.
For details about maintenance items and schedules, refer to the “War-
ranty and Service Guide”, “Owner’s Manual Supplement” or “Scheduled
Maintenance”.
nDo-it-yourself maintenance
You can perform some maintenance procedures yourself.
Please be aware that do-it-yourself maintenance may affect war-
ranty coverage.
The use of Lexus Repair Manuals is recommended.
For details about warranty coverage, refer to the separate “Owner’s
Guide”, “Warranty and Service Guide”, “Owner’s Manual Supplement”
or “Warranty Booklet”.

From everyone at Lexus, thank you
for purchasing one of our vehicles.
Your Lexus is designed to deliver
uncompromising luxury and perform-
ance. We are committed to providing
you with an ownership experience
that is second to none, and we look
forward to serving you in the years
ahead. Welcome to the Lexus family!
Taking Delivery of Your
New Lexus
As you take delivery of your new
vehicle, there are some important
services you should know about.
These include:
Lexus Personalized Settings: Your
vehicle includes a variety of electronic
features that can be personalized to
your preferences. For example, doors
can be programmed to remain locked
when you shift into “Park.” See your
dealer for details.
Pre-Delivery Service: Your dealership
has performed a thorough service to
prepare your vehicle for delivery. This
includes initializing certain electronic
features, such as the one-touch power
windows.
Scheduled Maintenance: Your vehi-
cle requires maintenance every six
months or 5,000 miles, whichever
comes first. See page 44 for details.
Dealership Service Department:
Your service department is commit-
ted to helping you keep your Lexus
performing at its best. Your dealer will
provide you with the department’s
hours of operation, appointment
procedures and information on any
special services.
Warranty Coverage: Your Lexus is
covered by one of the finest warran-
ties in the industry. See page 15 for a
summary of coverages.
Roadside Assistance: Roadside assis-
tance is provided for 48 months from
your vehicle’s in-service date, regard-
less of mileage. See page 6 for details.
Again, thank you for choosing Lexus.
We wish you many years of safe and
pleasurable driving.
WELCOME TO THE LEXUS FAMILY
1
฀8฀9฀5฀7฀7฀_฀2฀0฀1฀1฀฀฀R฀X฀฀฀3฀5฀0฀_฀1฀-฀8฀c฀_฀R฀1฀.฀q฀x฀d฀฀฀฀฀8฀/฀6฀/฀1฀0฀฀฀฀฀6฀:฀3฀8฀฀฀P฀M฀฀฀฀฀P฀a฀g฀e฀฀฀1

TABLE OF CONTENTS
OWNER AMENITIES
Complimentary Services
First Scheduled Maintenance Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Second Scheduled Maintenance Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Loaner Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Travel Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Roadside Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Other Benefits and Assistance
Quality Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Vehicle Service History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Vehicle Service Agreements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Body Repairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
The Smart Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
WARRANTY INFORMATION
Introduction
If You Need Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
The Lexus Commitment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 4
Warranty Coverages at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Your Warranties in Detail
General Warranty Provisions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
New Vehicle Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Federal Emission Control Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
2
฀8฀9฀5฀7฀7฀_฀2฀0฀1฀1฀฀฀R฀X฀฀฀3฀5฀0฀_฀1฀-฀8฀c฀_฀R฀1฀.฀q฀x฀d฀฀฀฀฀8฀/฀6฀/฀1฀0฀฀฀฀฀6฀:฀3฀8฀฀฀P฀M฀฀฀฀฀P฀a฀g฀e฀฀฀2

California Emission Control Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Tire Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Your Responsibilities
Operation and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Obtaining Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
MAINTENANCE INFORMATION
Introduction
The Importance of Scheduled Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39.
Maintenance and Lexus Warranty Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Lexus Dealership Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 1
General Maintenance and Regular Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Scheduled Maintenance Log
Determining Your Maintenance Interval: Months vs. Mileage . . . . . . . . . . . . . . . . . . 44
Special Operating Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Complimentary First Scheduled Maintenance Service . . . . . . . . . . . . . . . . . . . . . . . . . 45
Complimentary Second Scheduled Maintenance Service . . . . . . . . . . . . . . . . . . . . . . 46
Scheduled Maintenance Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Explanation of Maintenance Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Vehicle Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
TABLE OF CONTENTS
3
฀8฀9฀5฀7฀7฀_฀2฀0฀1฀1฀฀฀R฀X฀฀฀3฀5฀0฀_฀1฀-฀8฀c฀_฀R฀1฀.฀q฀x฀d฀฀฀฀฀8฀/฀6฀/฀1฀0฀฀฀฀฀6฀:฀3฀8฀฀฀P฀M฀฀฀฀฀P฀a฀g฀e฀฀฀3

COMPLIMENTARY SERVICES
To help ensure that your ownership
experience is pleasant, convenient
and trouble-free, Lexus provides you
with a variety of complimentary ser-
vices. These services are described
on the following pages. Other valu-
able owner benefits are described in
the section entitled “Other Benefits
and Assistance” beginning on page 7.
First Scheduled Maintenance
Service: Six Months or
5,000 Miles
This complimentary service is per-
formed at six months or 5,000 miles,
whichever occurs first. To obtain this
service, contact your Lexus dealer-
ship. Your complimentary service will
include these items:
•Inspect and adjust all fluid levels
•Program Lexus Personalized
Settings, if requested
•Reset maintenance reminder
light
•Rotate tires
•Visually inspect brake pads,
calipers and rotors
•Check installation of driver’s
floor mat
•Road-test vehicle
What are Lexus Personalized
Settings?
Your vehicle includes a variety of
electronic features that can be pro-
grammed to your preferences. For
example, doors can be programmed
to remain locked when you shift into
“Park.” (For more information, see the
“Customizable Features” section of
the Specifications chapter in your
Owner’s Manual.) Programming of
these features is performed once at
no charge, provided you obtain the
service at the six-month/5,000-mile
scheduled maintenance service.
Programming of your Lexus Personal-
ized Settings requires special equip-
ment and may be performed only by
an authorized Lexus dealership.
Second Scheduled
Maintenance Service:
12 Months or 10,000 Miles
This complimentary service is per-
formed at 12 months or 10,000 miles,
whichever occurs first. To obtain this
service, contact your Lexus dealer-
ship. Your complimentary service
will include these items:
•Replace engine oil with 0W-20
oil; replace oil filter
Complimentary Services4
AMENITIES
฀8฀9฀5฀7฀7฀_฀2฀0฀1฀1฀฀฀R฀X฀฀฀3฀5฀0฀_฀1฀-฀8฀c฀_฀R฀1฀.฀q฀x฀d฀฀฀฀฀8฀/฀6฀/฀1฀0฀฀฀฀฀6฀:฀3฀8฀฀฀P฀M฀฀฀฀฀P฀a฀g฀e฀฀฀4

Who Is the Warrantor
The warrantor for these limited war-
ranties is Lexus, a division of Toyota
Motor Sales, U.S.A., Inc., 19001 South
Western Avenue, Torrance, California
90509-2991, a California corpora-
tion.
Which Vehicles Are Covered
These warranties apply to 201 1
model-year Lexus RX 350 models
registered and normally operated in
the United States, U.S. territories and
Canada. Warranty coverage is auto-
matically transferred at no cost to
subsequent vehicle owners.
Multiple Warranty
Conditions
This booklet contains warranty terms
and conditions that may vary depend-
ing on the part covered. A warranty
for specific parts or systems, such as
the Powertrain Warranty or Emission
Performance Warranty, is governed
by the coverage set forth in that war-
ranty as well as the General Warranty
Provisions.
When Warranty Begins
The warranty period begins on the
vehicle’s in-service date, which is
the first date the vehicle is either
delivered to an ultimate purchaser,
leased, or used as a company car
or demonstrator.
Repairs Made at No Charge
Repairs and adjustments covered by
these warranties are made at no
charge for parts and labor.
Parts Replacement
Any needed parts replacement will be
made using new or remanufactured
parts. The decision whether a part
should be repaired or replaced will be
made by the servicing Lexus dealer-
ship and/or Lexus. Parts scheduled to
be replaced as required maintenance
are warranted until their first replace-
ment only.
Note: Lexus remanufactured parts
meet or exceed all factory standards
for safety, quality and reliability.
Your Warranties in Detail16
GENERAL WARRANTY PROVISIONS
W ARRANTY
฀8฀9฀5฀7฀7฀_฀2฀0฀1฀1฀฀฀R฀X฀฀฀3฀5฀0฀_฀9฀-฀3฀8฀d฀_฀R฀1฀.฀q฀x฀d฀฀฀฀฀8฀/฀6฀/฀1฀0฀฀฀฀฀7฀:฀0฀0฀฀฀P฀M฀฀฀฀฀P฀a฀g฀e฀฀฀1฀6

This warranty also does not cover the
following:
Tires
Tires are covered by a separate war-
ranty provided by the tire manufac-
turer. See page 34.
Normal Wear and Tear
Noise, vibration, cosmetic conditions
and other deterioration caused by
normal wear and tear.
Maintenance Expense*
Normal maintenance services such
as engine tune-ups; replacement of
fluids and filters; lubrication; cleaning
and polishing; replacement of spark
plugs and fuses; and replacement of
worn wiper blades, brake pads/linings
and clutch linings.
Vehicles With Altered Odometer
Failure of a vehicle on which the
odometer has been altered so that
actual vehicle mileage cannot be
readily determined.
Vehicles With Unknown Vehicle
Identification Number
Any vehicle for which the original
factory-assigned vehicle identification
number cannot be determined.
Salvage or Total-Loss Vehicles
Any vehicle that has ever been issued
a “salvage” title or similar title under
any state’s law; or has ever been
declared a “total loss” or equivalent
by a financial institution or insurer,
such as by payment for a claim in lieu
of repairs because the cost of repairs
exceeded the cash value of the vehi-
cle. This exclusion does not apply to
the emission control warranties.
Incidental Damages
Incidental or consequential damages
associated with a vehicle failure. Such
damages include but are not limited
to inconvenience; the cost of trans-
portation, telephone calls and lodg-
ing; the loss of personal or commer-
cial property; and the loss of pay or
revenue.
Your Warranties in Detail20
NEW VEHICLE LIMITED WARRANTY
W ARRANTY
*Lexus provides the first two scheduled maintenance services at no charge. See page 4 for details.
฀8฀9฀5฀7฀7฀_฀2฀0฀1฀1฀฀฀R฀X฀฀฀3฀5฀0฀_฀9฀-฀3฀8฀d฀_฀R฀1฀.฀q฀x฀d฀฀฀฀฀8฀/฀6฀/฀1฀0฀฀฀฀฀7฀:฀0฀0฀฀฀P฀M฀฀฀฀฀P฀a฀g฀e฀฀฀2฀0

You are responsible for performance
of the required maintenance indicated
in the Owner’s Manual and this guide.
Lexus will not deny a warranty claim
solely because you do not have
records to show that you maintained
your vehicle. However, any failure or
noncompliance caused by lack of
maintenance is not covered by this
warranty.
When maintenance and repairs are
paid for by you, these services may
be performed by you or by any auto-
motive service provider you choose.
Lexus will not deny a warranty claim
solely because you used a service
provider other than a Lexus dealer-
ship for maintenance and repairs.
However, any failure or noncompli-
ance caused by improper mainte-
nance or repairs is not covered by
this warranty.
To ensure optimum performance and
maintain the quality built into your
vehicle’s emission control systems,
Lexus recommends the use of
Genuine Lexus Parts when servicing
or repairing the systems.
Warranty coverage is not dependent
upon the use of any particular brand
of replacement parts and you may
elect to use non-Genuine Lexus
Parts for maintenance and repairs.
However, use of replacement parts
that are not equivalent in quality to
Genuine Lexus Parts may impair the
effectiveness of the emission control
systems.
If you use replacement parts that have
maintenance or replacement sched-
ules different from those of Genuine
Lexus Parts, you must follow the main-
tenance and replacement schedules
for the parts you are using. In addition,
you should ensure that such parts are
warranted by their manufacturers to
be equivalent to Genuine Lexus Parts.
REPLACEMENT PARTSMAINTENANCE
Your Warranties in Detail25
FEDERAL EMISSION CONTROL WARRANTY

W
ARRANTY
฀8฀9฀5฀7฀7฀_฀2฀0฀1฀1฀฀฀R฀X฀฀฀3฀5฀0฀_฀9฀-฀3฀8฀d฀_฀R฀1฀.฀q฀x฀d฀฀฀฀฀8฀/฀6฀/฀1฀0฀฀฀฀฀7฀:฀0฀0฀฀฀P฀M฀฀฀฀฀P฀a฀g฀e฀฀฀2฀5