LINCOLN LS 2005 Customer Assistance Guide

THE LINCOLN COMMITMENT
It is more than the gratif ication of owning a Lincoln
vehicle. The Lincoln Commitment is a comprehensive
owner benef its package designed to provide you with
services to support your every driving need.
When you took delivery of your new Lincoln, you drove
off with more than a f ine luxury vehicle – you also took
with you the many benef its of the Lincoln Commitment.
We encourage you to read this booklet, become familiar
with the benef its of the Lincoln Commitment, and then
take full advantage of them. If you have any questions or
concerns, please call 1 800 521-4140.
1.
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TBENEFITS
Transportation Assistance 3
Roadside Assistance 4
New-Vehicle Limited Warranty 6
Lincoln Complimentary Maintenance 7
Lincoln Customer Assistance Center 9
Lincoln Owner Card 10
Important Information 11
Off ices 14
2.
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TRANSPORTATION ASSISTANCE
Should your Lincoln require warranty service,
Transportation Assistance gives you peace of mind
knowing that alternate transportation will be provided
for you. Not only that, Transportation Assistance will
help offset the cost of alternate transportation, and may
even cover the cost completely. With options such as a
loaner vehicle or shuttle service, convenience, cost
savings and conf idence are all yours.
Please schedule a service appointment in advance to
help ensure availability. Contact your dealer for
complete details.
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4
6
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Requirements for
Coverage
Items CoveredItems Not C
All Reimbu
Claims
ROADSIDE ASSISTANCE
Call the hotline – 1 800 521-4140 – anytime, 24 hours a
day, 365 days a year, for emergency Roadside Assistance
for everything from a flat tire to a dead battery. You have
the peace of mind of knowing that Roadside Assistance
will come to your rescue, usually within 45 minutes, to
wherever you are nationwide, including Canada and
Mexico, for 4 years or 50,000 miles (whichever occurs
f irst) after original delivery of your vehicle. So if you
run out of gas, lock yourself out of your vehicle, or need
towing, you're covered.
1 Expenses for Roadside Assistance must be incurred on
the registered vehicle.
2 The vehicle must be owned* or leased (12-month lease
or longer) by the member.
3 Roadside Assistance is available for 4 years or 50,000
miles (whichever occurs f irst).
Roadside service (e.g., labor performed at the site of the
disablement, such as changing a flat tire).
Service call for jump-starting or lock-out service.
Service call for delivery of gasoline, including the cost
of enough gasoline to get you to the nearest gas station
(usually 2 gallons).
Towing of your vehicle to the nearest Ford or Lincoln
Mercury dealership, regardless of why it needs to be
towed. One tow per disablement.
*Kansas residents are not limited to owned vehicles.
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Note: If you arrange for your own commercial roadside or
towing assistance, you will be reimbursed (up to $100 per
disablement) for:
The cost of the roadside service.
The cost of towing your Lincoln to the nearest Ford or
Lincoln Mercury dealership.
Parts, gas (in addition to the service call delivery
provision noted above), rental of towing equipment,
storage fees, tire repair or any labor performed at a
garage or service facility.
Parts involved in lock-out service.
Any form of impound towing or towing by anything other
than a licensed service station or garage.
Assistance from someone other than a licensed service
station or garage employee.
Should be sent to Lincoln Commitment Headquarters
(address on the back of this booklet) within 20 days of
the disablement.
Should include:
1 A completed claim form, including your Vehicle
Identif ication Number (VIN).
2 An original paid receipt from an identif iable service
facility detailing the nature of the service.
To obtain a claim form, please visit our Web site at
www.Lincoln.comor call 1 800 521-4140 and a
customer service representative will supply one to you.
Items Not Covered
All Reimbursement
Claims
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LI
MA
Scheduled
Maintenan
The 2000-M
Window
NEW–VEHICLE
LIMITED WARRANTY
The Lincoln Bumper-to-Bumper Limited Warranty covers
your vehicle for 4 years or 50,000 miles (whichever occurs
f irst). You also receive a corrosion-perforated limited
warranty providing coverage for 5 years with unlimited
mileage. There is no deductible. Please see your dealer and,
for complete details, the Lincoln Warranty Guide.
4 years/50,000 miles – Bumper-to-Bumper
4 years/50,000 miles – Emissions
5 years/Unlimited miles – Corrosion-Perforation
6.
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LINCOLN COMPLIMENTARY
MAINTENANCE
Lincoln Commitment helps you drive with the
conf idence of knowing that your vehicle is getting the
proper maintenance. Your vehicle will perform at top
levels and you'll protect your investment by following
the Scheduled Maintenance Guide.
Lincoln covers all normal scheduled maintenance as
outlined in your Scheduled Maintenance Guide for the f irst
year or 12,000 miles (whichever occurs f irst), of ownership
on all 2004 model year Lincoln vehicles sold in the U.S.
Coverage begins with the original in-service date
(warranty start date) and zero mileage. Normal Scheduled
Maintenance provides maintenance services at 5,000 mile
intervals, or 6 months (whichever occurs f irst).
Maintenance should be performed anytime within 1,000
miles before or after the scheduled service intervals.
*Fleet sales are excluded from Lincoln Complimentary
Maintenance coverage.
Scheduled
Maintenance*
The 2000-Mile
Window
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LI
AS
Most importantly, Lincoln Complimentary Maintenance is
backed by Lincoln and honored at any one of the more than
1,350 Lincoln dealers in the U.S.
To help ensure your Lincoln vehicle delivers the high level
of performance it was designed to provide, please follow
this easy maintenance schedule:
5,000 Miles – All Vehicles
- Change engine oil and f ilter
- Perform multi-point inspection
- Rotate tires
10,000 Miles – All Vehicles
- Change engine oil and f ilter
- Perform multi-point inspection
- Rotate tires
Backed by Lincoln
Maintenance
Schedule
8.
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LINCOLN CUSTOMER
ASSISTANCE CENTER
If you ever have any questions regarding your Lincoln or
Lincoln Commitment, just call the Lincoln Commitment
Hotline at 1800 521-4140. The Lincoln Commitment
Hotline provides you with a convenient way to get answers
to your questions from a real person, not a pre-recorded
message. Call during regular business hours, 8:00 a.m. to
5:00 p.m. for all time zones, Monday through Friday,
except holidays, and you'll speak to a dedicated Lincoln
specialist who will work with you until your questions or
concerns are resolved. If calling after business hours, a
service representative will take a message and have a
Lincoln specialist return your call the next business day.
9.
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IM
Dealer Refe
Program
Change-of-
Procedure
Claim Form
LINCOLN OWNER CARD
Your Lincoln Owner Card is your key to receiving the
many benef its outlined in this booklet. This card, located
in the back of this booklet, contains the information and
phone number you need to call for the Lincoln
Commitment Hotline or Roadside Assistance. That
number is 1 800 521-4140.
10.
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