service LINCOLN MKS 2015 Owner's Guide

GETTING THE SERVICES YOU
NEED
Warranty repairs to your vehicle must be
performed by an authorized dealer. While any
authorized dealer handling your vehicle line
will provide warranty service, we recommend
you return to your selling authorized dealer
who wants to ensure your continued
satisfaction.
Please note that certain warranty repairs
require special training and equipment, so
not all authorized dealers are authorized to
perform all warranty repairs. This means that,
depending on the warranty repair needed,
you may have to take your vehicle to another
authorized dealer.
A reasonable time must be allowed to
perform a repair after taking your vehicle to
the authorized dealer. Repairs will be made
using Ford or Motorcraft parts, or
remanufactured or other parts that are
authorized by Ford.
Away From Home
If you are away from home when your vehicle
needs service, contact the Ford Customer
Relationship Center or use the online
resources listed below to find the nearest
authorized dealer.
In the United States:
Mailing address
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
Telephone
1-800-521-4140
(TDD for the hearing impaired:
1-800-232-5952)
Online
Additional information and resources are
available online at www.lincolnowner.com
These are some of the items that can be
found online:
•
U.S. dealer locator by Dealer Name,
City/State, or Zip Code
• Owner Manuals
• Maintenance Schedules
• Recalls
• Ford Extended Service Plans
• Ford Genuine Accessories
• Service specials and promotions.
In Canada:
Mailing address Lincoln Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
Telephone
1-800-387-9333
Online
www.ford.ca
Twitter English
@LincolnMotorCA
Twitter French
@LincolnQC
Instagram
@LincolnMotorCA
Facebook
/LincolnMotorCA
Additional Assistance
If you have questions or concerns, or are
unsatisfied with the service you are receiving,
follow these steps:
1. Contact your Sales Representative or
Service Advisor at your selling/servicing
authorized dealer.
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2. If your inquiry or concern remains
unresolved, contact the Sales Manager,
Service Manager or Customer Relations
Manager.
3. If you require assistance or clarification on Ford Motor Company policies, please
contact the Ford Customer Relationship
Center.
In order to help us serve you better, please
have the following information available
when contacting a Customer Relationship
Center:
• Vehicle Identification Number.
• Your telephone number (home and
business).
• The name of the authorized dealer and
city where located.
• The vehicle ’s current odometer reading.
In some states, you must directly notify Ford
in writing before pursuing remedies under
your state ’s warranty laws. Ford is also
allowed a final repair attempt in some states. In the United States, a warranty dispute must
be submitted to the BBB AUTO LINE before
taking action under the Magnuson-Moss
Warranty Act, or to the extent allowed by
state law, before pursuing replacement or
repurchase remedies provided by certain
state laws. This dispute handling procedure
is not required prior to enforcing state created
rights or other rights which are independent
of the Magnuson-Moss Warranty Act or state
replacement or repurchase laws.
IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d)
requires that, if a manufacturer or its
representative is unable to repair a motor
vehicle to conform to the vehicle
’s applicable
express warranty after a reasonable number
of attempts, the manufacturer shall be
required to either replace the vehicle with
one substantially identical or repurchase the
vehicle and reimburse the buyer in an amount
equal to the actual price paid or payable by
the consumer (less a reasonable allowance
for consumer use). The consumer has the
right to choose whether to receive a refund
or replacement vehicle. California Civil Code Section 1793.22(b)
presumes that the manufacturer has had a
reasonable number of attempts to conform
the vehicle to its applicable express
warranties if, within the first 18 months of
ownership of a new vehicle or the first 18000
miles (29 000 km), whichever occurs first:
1. Two or more repair attempts are made
on the same non-conformity likely to
cause death or serious bodily injury OR
2. Four or more repair attempts are made on the same nonconformity (a defect or
condition that substantially impairs the
use, value or safety of the vehicle) OR
3. The vehicle is out of service for repair of nonconformities for a total of more than
30 calendar days (not necessarily all at
one time).
In the case of 1 or 2 above, the consumer
must also notify the manufacturer of the
need for the repair of the nonconformity at
the following address:
Ford Motor Company
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
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You are required to submit your warranty
dispute to BBB AUTO LINE before asserting
in court any rights or remedies conferred by
California Civil Code Section 1793.22(b). You
are also required to use BBB AUTO LINE
before exercising rights or seeking remedies
created by the Federal Magnuson-Moss
Warranty Act, 15 U.S.C. sec. 2301 et seq. If
you choose to seek redress by pursuing rights
and remedies not created by California Civil
Code Section 1793.22(b) or the
Magnuson-Moss Warranty Act, resort to BBB
AUTO LINE is not required by those statutes.
THE BETTER BUSINESS
BUREAU (BBB) AUTO LINE
PROGRAM (U.S. ONLY)
Your satisfaction is important to Ford Motor
Company and to your dealer. If a warranty
concern has not been resolved using the
three-step procedure outlined earlier in this
chapter in the Getting the Services you need
section, you may be eligible to participate in
the BBB AUTO LINE program.
The BBB AUTO LINE program consists of two
parts – mediation and arbitration. During
mediation, a representative of the BBB will
contact both you and Ford Motor Company
to explore options for settlement of the
claim. If an agreement is not reached during
mediation or you do not want to participate
in mediation, and if your claim is eligible, you
may participate in the arbitration process. An
arbitration hearing will be scheduled so that
you can present your case in an informal
setting before an impartial person. The
arbitrator will consider the testimony
provided and make a decision after the
hearing.
Disputes submitted to the BBB AUTO LINE
program are usually decided within forty days
after you file your claim with the BBB. You
are not bound by the decision, and may reject
the decision and proceed to court where all
findings of the BBB Auto Line dispute, and
decision, are admissible in the court action.
Should you choose to accept the BBB AUTO
LINE decision, Ford is then bound by the
decision, and must comply with the decision
within 30 days of receipt of your acceptance
letter.BBB AUTO LINE Application: Using the
information provided below, please call or
write to request a program application. You
will be asked for your name and address,
general information about your new vehicle,
information about your warranty concerns,
and any steps you have already taken to try
to resolve them. A Customer Claim Form will
be mailed that will need to be completed,
signed and returned to the BBB along with
proof of ownership. Upon receipt, the BBB
will review the claim for eligibility under the
Program Summary Guidelines.
You can get more information by calling
BBB AUTO LINE at 1-800-955-5100, or
writing to:
BBB AUTO LINE
3033 Wilson Boulevard, Suite 600
Arlington, Virginia 22201
BBB AUTO LINE applications can also be
requested by calling the Ford Motor Company
Customer Relationship Center at
1-800-392-3673.
Note:
Ford Motor Company reserves the right
to change eligibility limitations, modify
procedures, or to discontinue this process at
any time without notice and without
obligation.
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UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
For vehicles delivered to authorized Canadian
dealers. In those cases where you continue
to feel that the efforts by Ford of Canada and
the authorized dealer to resolve a
factory-related vehicle service concern have
been unsatisfactory, Ford of Canada
participates in an impartial third party
mediation/arbitration program administered
by the Canadian Motor Vehicle Arbitration
Plan (CAMVAP).
The CAMVAP program is a straight forward
and relatively speedy alternative to resolve
a disagreement when all other efforts to
produce a settlement have failed. This
procedure is without cost to you and is
designed to eliminate the need for lengthy
and expensive legal proceedings.
In the CAMVAP program, impartial third-party
arbitrators conduct hearings at mutually
convenient times and places in an informal
environment. These impartial arbitrators
review the positions of the parties, make
decisions and, when appropriate, render
awards to resolve disputes. CAMVAP
decisions are fast, fair, and final as the
arbitrator
’s award is binding on both you and
Ford of Canada.
CAMVAP services are available in all
Canadian territories and provinces. For more
information, without charge or obligation,
call your CAMVAP Provincial Administrator
directly at 1-800-207-0685 or visit
www.camvap.ca.
GETTING ASSISTANCE OUTSIDE
THE U.S. AND CANADA
Before exporting your vehicle to a foreign
country, contact the appropriate foreign
embassy or consulate. These officials can
inform you of local vehicle registration
regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only
get fuel with an anti-knock index lower than
is recommended for your vehicle, contact our
Customer Relationship Center. The use of leaded fuel in your vehicle without
proper conversion may damage the
effectiveness of your emission control system
and may cause engine knocking or serious
engine damage. Ford Motor Company or Ford
of Canada is not responsible for any damage
caused by use of improper fuel. Using leaded
fuel may also result in difficulty importing
your vehicle back into the United States.
If your vehicle must be serviced while you are
traveling or living in Asia-Pacific Region,
Sub-Saharan Africa, U.S. Virgin Islands,
Central America, the Caribbean, and Israel,
contact the nearest authorized dealer. If the
authorized dealer cannot help you, contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
Fax: (313) 390-0804
Email: [email protected]
For customers in Guam, the Commonwealth
of the Northern Mariana Islands (CNMI),
America Samoa, and the U.S. Virgin Islands,
please feel free to call our Toll-Free Number:
(800) 841-FORD (3673).
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If your vehicle must be serviced while you are
traveling or living in Puerto Rico, contact the
nearest authorized dealer. If the authorized
dealer cannot help you, contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (800) 841-FORD (3673)
FAX: (313) 390-0804
Email: [email protected]
www.ford.com.pr
If your vehicle must be serviced while you are
traveling or living in the Middle East, contact
the nearest authorized dealer. If the
authorized dealer cannot help you, contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: +971 4 3326084
Toll-Free Number of the Kingdom of Saudi
Arabia: 800 8971409
Local Telephone Number of Kuwait:
24810575
FAX: +971 4 3327299
Email: [email protected]
www.me.ford.com
If you buy your vehicle in North America and
then relocate to any of the above locations,
register your vehicle identification number
(VIN) and new address with Ford Motor
Company Export Operations & Global Growth
Initiatives by emailing [email protected].
If you are in another foreign country, contact
the nearest authorized dealer. In the event
your inquiry is unresolved, communicate your
concern with the dealership
’s Sales Manager,
Service Manager or Customer Relations
Manager. If you require additional assistance
or clarification, please contact the respective
Customer Relationship Center as previously
listed. Customers in the U.S. should call
1-800-392-3673.
ORDERING ADDITIONAL
OWNER'S LITERATURE
To order the publications in this portfolio,
contact Helm, Incorporated at:
HELM, INCORPORATED
47911 Halyard Drive
Plymouth, Michigan 48170
Attention: Customer Service
Or to order a free publication catalog, call toll
free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reached by
their website:
www.helminc.com
(Items in this catalog may be purchased by
credit card, check or money order.)
Obtaining a French Owner
’s Manual
French Owner ’s Manual can be obtained from
your authorized dealer or by contacting Helm,
Incorporated using the contact information
listed previously in this section.
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GENERAL INFORMATION
Have your vehicle serviced regularly to help
maintain its roadworthiness and resale value.
There is a large network of authorized dealers
that are there to help you with their
professional servicing expertise. We believe
that their specially trained technicians are
best qualified to service your vehicle properly
and expertly. They are supported by a wide
range of highly specialized tools developed
specifically for servicing your vehicle.
To help you service your vehicle, we provide
scheduled maintenance information which
makes tracking routine service easy. See
Scheduled Maintenance (page 392).
If your vehicle requires professional service,
an authorized dealer can provide the
necessary parts and service. Check your
warranty information to find out which parts
and services are covered.
Use only recommended fuels, lubricants,
fluids and service parts conforming to
specifications. Motorcraft® parts are
designed and built to provide the best
performance in your vehicle. Precautions
•
Do not work on a hot engine.
• Make sure that nothing gets caught in
moving parts.
• Do not work on a vehicle with the engine
running in an enclosed space, unless you
are sure you have enough ventilation.
• Keep all open flames and other burning
material (such as cigarettes) away from
the battery and all fuel related parts.
Working with the Engine Off
1. Set the parking brake and shift to park (P).
2. Switch off the engine.
3. Block the wheels.
Working with the Engine On WARNING
To reduce the risk of vehicle damage
and/or personal burn injuries, do not
start your engine with the air cleaner
removed and do not remove it while the
engine is running. 1. Set the parking brake and shift to park
(P). 2. Block the wheels
OPENING AND CLOSING THE
HOOD
1. Inside the vehicle, pull the hood release
handle located under the left-hand side
of the instrument panel. 234
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Engine oil dipstick. See Engine Oil Dipstick (page 239).
C.
Brake fluid reservoir. See
Brake Fluid Check (page 247).
D.
Battery. See
Changing the 12V Battery (page 248).
E.
Power distribution box. See
Fuses (page 218).
F.
Air filter assembly. See
Changing the Engine Air Filter (page 255).
G.
Automatic transmission dipstick (under air filter assembly). See
Automatic Transmission Fluid Check (page 244).
H.
Windshield washer fluid reservoir. See
Washer Fluid Check (page 248).
I.
Engine Shield Some vehicles may be equipped with an
aero-shield under the engine. This shield
needs to be removed for service, including oil
and filter changes. The shield has four
quick-release fasteners to secure it in place. ENGINE OIL DIPSTICK
MINA
MAX
B ENGINE OIL CHECK
1. Make sure that your vehicle is on level
ground.
2. Switch the engine off and wait 15 minutes
for the oil to drain into the oil pan.
3. Set the parking brake and ensure the gearshift is in park (P).
4. Open the hood. Protect yourself from engine heat.
5. Locate and carefully remove the engine oil level dipstick.
See Under Hood
Overview (page 236).
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WARNINGS
Do not put engine coolant in the
windshield washer fluid container. If
sprayed on the windshield, engine
coolant could make it difficult to see through
the windshield. To reduce the risk of personal injury,
make sure the engine is cool before
unscrewing the coolant pressure relief
cap. The cooling system is under pressure.
Steam and hot liquid can come out forcefully
when you loosen the cap slightly. Do not add coolant further than the
MAX mark.
Checking the Engine Coolant
When the engine is cold, check the
concentration and level of the engine coolant
at the intervals listed in the scheduled
maintenance information. See Scheduled
Maintenance (page 392).
Note: Make sure that the coolant level is
between the MIN and MAX marks on the
coolant reservoir.
Note: Coolant expands when it is hot. The
level may extend beyond the MAX mark. Note:
If the level is at the MIN mark, below
the MIN mark, or empty, add coolant
immediately.
Maintain coolant concentration within 48%
to 50%, which equates to a freeze point
between -30°F (-34°C) and -34°F (-37°C).
Note: For best results, coolant concentration
should be tested with a refractometer such as
Robinair Coolant and Battery Refractometer
75240. We do not recommend the use of
hydrometers or coolant test strips for
measuring coolant concentrations.
Note: Automotive fluids are not
interchangeable. Do not use engine coolant,
antifreeze or windshield washer fluid outside
of its specified function and vehicle location.
Adding Engine Coolant
Note: Do not use stop leak pellets, cooling
system sealants or additives as they can cause
damage to the engine cooling or heating
systems. Your warranty may not cover these
damages.
Note: During normal vehicle operation, the
engine coolant may change color from orange
to pink or light red. As long as the engine coolant is clear and
uncontaminated, this color change does not
indicate that the engine coolant has
degraded, nor does it require that qualified
personnel drain the engine coolant, flush the
system or replace the engine coolant.
Do not mix different colors or types of coolant
in your vehicle. Mixing of engine coolants may
harm your engine
’s cooling system. The use
of an improper coolant may harm engine and
cooling system components and may void
the warranty. Use prediluted engine coolant
meeting the Ford specification. See
Capacities and Specifications (page 290).
In case of emergency, you can add a large
amount of water without engine coolant in
order to reach a vehicle service location. In
this instance, qualified personnel:
1. Must drain the cooling system.
2. Chemically clean the coolant system with
Motorcraft Premium Cooling System
Flush.
3. Refill with engine coolant as soon as possible.
Water alone, without engine coolant, can
cause engine damage from corrosion,
overheating or freezing.
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the coolant temperature warning
light will illuminate
the service engine soon indicator
will illuminate.
If the engine reaches a preset
over-temperature condition, the engine
automatically switches to alternating cylinder
operation. Each disabled cylinder acts as an
air pump and cools the engine.
When this occurs, your vehicle will still
operate. However:
• The engine power will be limited.
• This will disable the air conditioning
system.
Continued operation increases the engine
temperature, causing the engine to
completely shut down. Your steering and
braking effort increases in this situation.
When the engine temperature cools, you can
re-start your engine. Take your vehicle to an
authorized dealer as soon as possible to
minimize engine damage. When Fail-Safe Mode Is Activated WARNINGS
Fail-safe mode is for use during
emergencies only. Operate your vehicle
in fail-safe mode only as long as
necessary to bring your vehicle to rest in a
safe location and seek immediate repairs.
When in fail-safe mode, your vehicle will have
limited power, will not be able to maintain
high-speed operation, and may completely
shut down without warning, potentially losing
engine power, power steering assist, and
power brake assist, which may increase the
possibility of a crash resulting in serious injury. Never remove the coolant reservoir cap
while the engine is running or hot.
You have limited engine power when in the
fail-safe mode, so drive your vehicle with
caution. Your vehicle will not maintain
high-speed operation and the engine will
operate poorly.
Remember that the engine is capable of
automatically shutting down to prevent
engine damage. In this situation:
1. Pull off the road as soon as safely
possible and switch off the engine.
2. Tow your vehicle to an authorized dealer. 3. If this is not possible, wait a short period
for the engine to cool.
4. Check the coolant level and add if low.
5. Re-start the engine and drive your vehicle
to an authorized dealer.
Note: Driving your vehicle without repair
increases the chance of engine damage.
Contact an authorized dealer as soon as
possible.
Engine Fluid Temperature Management
(If Equipped) WARNINGS
To reduce the risk of crash and injury,
be prepared that the vehicle speed may
reduce and the vehicle may not be able
to accelerate with full power until the fluid
temperatures reduce. Never remove the coolant reservoir cap
while the engine is running or hot.
Your vehicle can pull a trailer, but because
of the added load, your vehicle
’s engine may
temporarily reach higher temperatures during
severe operating conditions such as
ascending a long or steep grade while pulling
a trailer in high temperatures.
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At this time, you may notice your engine
coolant temperature gauge needle move
toward the H and the POWER REDUCED
TO LOWER TEMP message may appear in
the information display.
You may notice a reduction in vehicle speed
caused by reduced engine power. In order to
manage the engine fluid temperatures, your
vehicle may enter this mode if certain
high-temperature and high-load conditions
take place. The amount of speed reduction
depends on many factors such as vehicle
loading, towing, grade and ambient
temperature. If this occurs, there is no need
to pull off the road. You can continue to drive
your vehicle while this message is active.
The air conditioning may also cycle on and
off during severe operating conditions to
protect overheating of the engine. When the
engine coolant temperature decreases to a
normal operating temperature, the air
conditioning will turn on once again.
If the engine coolant temperature gauge
moves fully into the red (hot) area, or if the
coolant temperature warning or service
engine soon messages appear in your
information display:
1. Pull off the road as soon as safely possible and shift the transmission into
P
. 2.
Leave the engine running until the coolant
temperature gauge needle moves away
from the red (hot) area. After several
minutes, if the temperature does not
drop, follow the remaining steps.
3. Switch the engine off and wait for it to cool before checking the coolant level.
4. If the coolant level is normal, restart your
engine and continue.
5. If the coolant is low, add coolant, and restart the engine. See
Adding Engine
Coolant or How Fail-Safe Cooling
Works in this chapter for more
information.
AUTOMATIC TRANSMISSION
FLUID CHECK
6F50/6F55 Transmission
(If Equipped) WARNINGS
The dipstick cap and surrounding
components may be hot, use gloves.
Use gloves when moving the air filter
assembly. Components will be hot. Note:
Automatic transmission fluid expands
when warmed. To obtain an accurate fluid
check, drive your vehicle until you warm it up,
approximately
20 mi (30 km). If you operate
your vehicle for an extended period at high
speeds, in city traffic during hot weather or
pulling a trailer, switch your vehicle off until it
reaches normal operating temperatures to
allow the fluid to cool before checking.
Depending on vehicle use, cooling times could
take up to 30 minutes or longer.
Refer to your scheduled maintenance
information for scheduled intervals for fluid
checks and changes. Your transmission does
not consume fluid. However, you should
check the fluid level if the transmission is not
working properly. For example, if the
transmission slips or shifts slowly or if you
notice some sign of a fluid leak.
1. Drive your vehicle 20 mi (30 km) or until it reaches normal operating temperature.
2. Park your vehicle on a level surface and engage the parking brake.
3. With the parking brake engaged and your
foot on the brake pedal, start the engine
and move the gearshift lever through all
of the gear ranges. Allow a minimum of
10 seconds for each gear to engage.
4. Put the gearshift lever in park (P) and leave the engine running.
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