reset LINCOLN MKZ 2018 Owner's Guide

Note:If your vehicle is not equipped withnavigation, compass appears in the displayinstead of navigation. If you press the rightarrow to go into the compass menu, you cansee the compass graphic. The compassdisplays the direction in which the vehicle istraveling, not true direction (for example, ifthe vehicle is traveling west, the middle ofthe compass graphic displays west; northdisplays to the left of west though its truedirection is to the right of west).
Using the Steering Wheel Controls
Depending on your vehicle and optionpackage, you can use different controls onyour steering wheel to interact with thetouchscreen system in different ways.
VOL: Control the volume of audio output.
Mute: Mute the audio output.
Voice: Press to start a voice session. Pressagain to stop the voice prompt andimmediately begin speaking. Press and holdto end a voice session.
SEEK NEXT:
•While in radio mode, press to seekbetween memory presets.
•While in USB, Bluetooth Audio or CDmode, press to seek between songs orpress and hold to fast seek.
SEEK PREVIOUS:
•While in radio mode, press to seekbetween memory presets.
•While in USB, Bluetooth Audio or CDmode, press to seek between songs orpress and hold to fast seek.
PHONE ACCEPT: Press to answer a call orswitch between calls.
PHONE REJECT: Press to end a call or rejectan incoming call.
Note:On some models, SEEK NEXT may becombined with PHONE REJECT and SEEKPREVIOUS may be combined with PHONEACCEPT.
M: Touch the control repeatedly to switchbetween media sources (modes).
See Steering Wheel (page 81).
Using Your Bezel Controls
Depending on your vehicle and optionpackage, you may also have these controlson your instrument panel:
•Power: Switch the audio system on andoff.
•VOL: Control the volume of playingaudio.
•Seek and Tune: Use as you normallywould in audio modes.
•Eject: Eject a CD from the audio system.
•SOURCE or MEDIA: Press repeatedly toadvance through available media modes.
•SOUND: Press to access the Soundmenu where you can adjust sound andother audio settings.
•1-6: Press and hold to store or press toselect an AM, FM or SIRIUS memorypreset. See Audio System (page 394).
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To connect your system to Wi-Fi, select:
Menu Item
Settings
Wi-Fi
You can then select your Wi-Fi network. You may haveto enter the security code ifthe network is secured. Thesystem confirms when it hasconnected to the network.
Available Wi-Fi Networks
You must also give the system permissionto update automatically. Upon vehicledelivery, the System asks you if you wouldlike to use the automatic update feature. Ifyou agree to automatic updates, you canpress OK to confirm. If this selection doesnot appear upon vehicle delivery you canaccess it through the General Settings. SeeSettings (page 466). You can also perform amaster reset. See SYNC™ 3 Troubleshooting(page 486).
If you would like to switch this feature onlater, select:
Menu Item
Settings
General
From this menu, you canenable automatic updates.If you have not done soalready, the system promptsyou to set up a Wi-Ficonnection when youenable this feature.
AutomaticSystemUpdates
When Wi-Fi and automatic updates areenabled, your system checks for softwareupdates periodically. If a new version isavailable, it downloads at that time. Softwaredownloads can take place for up to 30minutes after you have switched your vehicleoff. The updates do not interrupt the normaluse of your SYNC 3 system. If a downloaddoes not complete for any reason, the
download continues where it left off at thenext Wi-Fi connected opportunity. Uponactivation of an update, a banner displayson the touchscreen indicating the systemupdate. Select the icon to see more detail.This icon displays for two ignition cycles.
To switch this feature off:
Menu Item
Settings
General
In this menu selection, youcan change the selection forautomatic updates to OFF.
AutomaticSystemUpdates
Support
The SYNC support team is available to helpyou with any questions you are not able toanswer on your own.
Monday-Saturday, 8:30am-8:00pm EST.
United States: 1-800-521-4140.
Canada: 1-800-387-9333.
Times are subject to change due to holidays.
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Privacy Information
When you connect a cellular phone to SYNC3, the system creates a profile within yourvehicle that links to that cellular phone. Thisprofile helps in offering you more cellularfeatures and operating more efficiently.Among other things, this profile may containdata about your cellular phone book, textmessages (read and unread), and call history,including history of calls when your cellphone was not connected to the system. Inaddition, if you connect a media device, thesystem creates and retains an index of
supported media content. The system alsorecords a short diagnostic log ofapproximately 10 minutes of all recent systemactivity. The log profile and other system datamay be used to improve the system and helpdiagnose any problems that may occur.
The cellular profile, media device index, anddiagnostic log remain in your vehicle unlessyou delete them and are generally accessibleonly in your vehicle when the cellular phoneor media player is connected.
If you no longer plan to use the system oryour vehicle, we recommend you perform aMaster Reset to erase all stored information.You can find more information about theMaster Reset in General Settings. SeeSettings (page 466). System data cannot beaccessed without special equipment andaccess to your vehicle's SYNC 3 module. TheLincoln Motor Company does not access thesystem data for any purpose other than asdescribed absent consent, a court order, orwhere required by law enforcement, othergovernment authorities, or other third partiesacting with lawful authority. Other partiesmay seek to access the informationindependently of The Lincoln MotorCompany.
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Message and descriptionMessage
SourcesA
Direct TuneB
PresetsC
You can access these options using thetouchscreen or voice commands.
Sources
Press this button to select the source ofmedia you want to listen to.
Menu item
AM
FM
1SIRIUS
1CD
The name of the USB that is plugged in displays here.USB
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Menu item
Bluetooth Stereo
If you have SYNC 3 compatible apps on your connected smart phone, they display here as individual source selections.Apps
1 This feature may not be available in all markets and requires an active subscription.
AM/FM Radio
Tuning a Station
You can use the tune or seek controls on theradio bezel to select a station.
To tune a station using the touchscreen,select:
Menu item
Direct Tune
A pop up appears, allowing you to type inthe frequency of a station. You can only entera valid station for the source you arecurrently listening to.
You can press the backspace button todelete the previously entered number.
Once you have entered the station's callnumbers, you can select:
Action and descriptionMenu item
Press to beginplaying the stationyou have entered.
Enter
Press to exit withoutchanging the station.Cancel
Presets
To set a new preset, tune to the station andthen press and hold one of the memorypreset buttons. The audio mutes briefly whilethe system saves the station and thenreturns.
There are two preset banks available for AMand three banks for FM. To access additionalpresets, tap the preset button. The indicatoron the preset button shows which bank ofpresets you are currently viewing.
SiriusXM® Satellite Radio (If Activated)
Note: This feature may not be available inall markets and requires an activesubscription.
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Action and descriptionMenu item
Replay audio on the current channel. You can replay approximately 45 minutes of audio as long asyou remain tuned to the current station. Changing stations erases the previous audio.Replay
When you are in replay mode, you are not able to select a differentpreset until you return to live audio. Pressing this button returns youto the live broadcast.
Live
Save the current song, artist, or team as a favorite. The system alerts you when it plays again onany channel.ALERT
Selecting this button allows you to enable and edit alerts. See Settings (page 466).
Memory Presets
To set a preset, tune to the station then pressand hold one of the memory preset buttons.The audio mutes briefly while the systemsaves the station and returns once thestation is stored.
There are three preset banks available forSiriusXM. To access additional presets, tapthe preset button. The indicator on the presetbutton shows which bank of presets you arecurrently viewing.
Satellite Radio Electronic Serial Number(ESN)
You need your ESN to activate, modify ortrack your satellite radio account. SeeSettings (page 466).
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SiriusXM Satellite Radio Reception Factors and Troubleshooting
Potential reception issues
For optimal reception performance, keep the antenna clear of snow and ice build-up and keepluggage and other materials as far away from the antenna as possible.Antenna obstructions
Hills, mountains, tall buildings, bridges, tunnels, freeway overpasses, parking garages, dense treefoliage and thunderstorms can interfere with your reception.Terrain
When you pass a ground-based broadcast-repeating tower, a stronger signal may overtake aweaker one and the audio system may mute.Station overload
Your display may show ACQUIRING... to indicate the interference and the audio system may mute.Satellite radio signal interference
Troubleshooting tips
ActionCauseMessage
No action required. This message should disap-pear shortly.Radio requires more than two seconds to produceaudio for the selected channel.Acquiring Signal
If this message does not clear shortly, or with anignition key cycle, your receiver may have a fault.See an authorized dealer for service.
There is an internal module or system failurepresent.Satellite antenna fault
SIRIUS system failure
Tune to another channel or choose another preset.The channel is no longer available.Invalid Channel
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SYNC™ 3

When HD Radio broadcasts are active, you can access the following functions:
Action and descriptionMessage
Allows you to save an active channel as a memory preset. Touch and hold a memory preset slotuntil the sound returns. There is a brief mute while the radio saves the station. Sound returnswhen the channel saves. When switching to an HD2 or HD3 memory preset, the sound mutesbefore the digital audio plays, because the system has to reacquire the digital signal.
Presets
Note:As with any station you save, you cannot access the saved station if your vehicle is outside the station’s reception area.
HD Radio Reception and Station Troubleshooting
Potential reception issues
If you are listening to a multicast station and you are on the fringe of the reception area, the stationmay mute due to weak signal strength.Reception area
If you are listening to HD1, the system changes back to the analog broadcast until the digitalbroadcast is available again. However, if you are listening to any of the possible HD2-HD7 multicastchannels, the station mutes and stays muted unless it is able to connect to the digital signal again.
When the system first receives a station (aside from HD2-HD7 multicast stations), it first plays thestation in the analog version. Once the receiver verifies the station is an HD Radio station, it shiftsto the digital version. Depending on the station quality, you may hear a slight sound change whenthe station changes from analog to digital. Blending is the shift from analog to digital sound ordigital back to analog sound.
Station blending
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In order to provide the best possibleexperience, use the contact form to reportany station issues found while listening to astation broadcasting with HD Radio
technology. Independent entities own andoperate each station. These stations areresponsible for ensuring all audio streamsand data fields are accurate.
Potential station issues
ActionCauseIssues
No action required. This is a broadcast issue.This is poor time alignment by the radio broad-caster.Echo, stutter, skip or repeat in audio.Increase or decrease in audiovolume.
No action required. The reception issue may clearup as you continue to drive.The radio is shifting between analog and digitalaudio.Sound fading or blending in and out.
No action required. This is normal behavior. Waituntil the audio is available.The digital multicast is not available until the HDRadio broadcast is decoded. Once decoded, theaudio is available.
There is an audio mute delay whenselecting HD2 or HD3, multicastpreset or Direct Tune.
No action required. The station is not available inyour current location.The previously stored multicast preset or directtune is not available in your current reception area.Cannot access HD2 or HD3 multicastchannel when recalling a preset orfrom a direct tune.
Fill out the station issue form.1Data service issue by the radio broadcaster.Text information does not matchcurrently playing audio.
Fill out the station issue form. 1Data service issue by the radio broadcaster.There is no text information shownfor currently selected frequency.
1 You can find the form here:
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Item
Immediately end aphone call. You canalso press the buttonon the steeringwheel.
End Call
Press this to accessthe phone keypad.Keypad
Item
MuteYou can switch themicrophone off sothe caller does nothear you.
Transfer the call tothe cell phone orback to SYNC 3.
Privacy
Text Messaging
Note:Downloading and sending textmessages using Bluetooth are cellphone-dependent features.
Note:Certain features in text messaging arespeed-dependent and not available whenyour vehicle is traveling at speeds over3 mph (5 km/h).
Receiving a Text Message
When a new message arrives, an audible tone sounds and the screen displays a pop-up with the caller name and ID, if supported byyour cell phone. You can select:
Action and DescriptionMenu Item
Have SYNC 3 read the message to you.Hear It
View the text on the touchscreen.View
To call the sender.Call
You can select from 15 preset messages. Press the message that you would like to use and confirmto send the message. SYNC 3 confirms when the message is sent successfully.Reply
To exit the screen.Close
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