tow LINCOLN MKZ 2020 Owners Manual

MyKey – Troubleshooting
...........................65
Doors and Locks
Locking and Unlocking .................................
67
Power Decklid ..................................................
71
Keyless Entry ...................................................
73
Interior Luggage Compartment Release ........................................................................\
.
75
Security
Passive Anti-Theft System ...........................
77
Anti-Theft Alarm .............................................
78
Steering Wheel
Adjusting the Steering Wheel - Vehicles With: Manual Adjustable Steering
Column .........................................................
80
Adjusting the Steering Wheel - Vehicles With: Power Adjustable Steering Column
........................................................................\
80
Audio Control .................................................
82
Voice Control ..................................................
82
Cruise Control - Vehicles With: Adaptive Cruise Control With Stop and Go ..........
82Cruise Control - Vehicles With: Cruise
Control .........................................................
83
Information Display Control ........................
83
Heated Steering Wheel ...............................
83
Horn ..................................................................
83
Wipers and Washers
Windshield Wipers ........................................
84
Autowipers ......................................................
85
Windshield Washers .....................................
86
Lighting
General Information ......................................
87
Lighting Control ..............................................
87
Autolamps .......................................................
88
Instrument Lighting Dimmer .......................
89
Headlamp Exit Delay ....................................
89
Daytime Running Lamps - Vehicles With: Daytime Running Lamps (DRL) ..............
89
Daytime Running Lamps - Vehicles With: Configurable Daytime Running Lamps
........................................................................\
89
Adaptive Headlamps ....................................
90
Direction Indicators .......................................
90Welcome Lighting
...........................................
91
Interior Lamps ..................................................
91
Ambient Lighting ...........................................
92
Automatic High Beam Control
What Is Automatic High Beam Control ........................................................................\
.
93
Switching Automatic High Beam Control On and Off ...................................................
93
Automatic High Beam Control Indicators ........................................................................\
.
94
Overriding Automatic High Beam Control ........................................................................\
.
94
Windows and Mirrors
Power Windows .............................................
95
Global Opening and Closing ......................
96
Exterior Mirrors ...............................................
96
Interior Mirror ..................................................
98
Sun Visors .......................................................
99
Sun Shades .....................................................
99
Moonroof .........................................................
99
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MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Table of Contents

Auto Hold
.......................................................196
Traction Control
Principle of Operation .................................
199
Using Traction Control ................................
199
Stability Control
Principle of Operation ...............................
200
Using Stability Control ................................
201
Parking Aids
Principle of Operation ................................
203
Rear Parking Aid ..........................................
203
Front Parking Aid ........................................
205
Side Sensing System .................................
207
Active Park Assist .......................................
209
Rear View Camera .......................................
217
Cruise Control
What Is Cruise Control ................................
221
Switching Cruise Control On and Off ......
221
Setting the Cruise Control Speed ............
221
Canceling the Set Speed ..........................
222Resuming the Set Speed
..........................
222
Cruise Control Indicators ..........................
222
Using Adaptive Cruise Control ................
222
Driving Aids
Driver Alert .....................................................
231
Lane Keeping System ................................
232
Blind Spot Information System ................
237
Cross Traffic Alert ........................................
239
Steering .........................................................
244
Pre-Collision Assist .....................................
245
Drive Control ................................................
249
Load Carrying
Load Limit .......................................................
251
Towing
Towing a Trailer ...........................................
256
Recommended Towing Weights .............
257
Essential Towing Checks ..........................
258
Towing the Vehicle on Four Wheels ......
260Driving Hints
Breaking-In
...................................................
262
Reduced Engine Performance ................
262
Economical Driving .....................................
262
Driving Through Water ..............................
263
Floor Mats .....................................................
264
Roadside Emergencies
Roadside Assistance ..................................
265
Hazard Flashers ..........................................
266
Fuel Shutoff ..................................................
266
Jump Starting the Vehicle .........................
267
Post-Crash Alert System ............................
270
Transporting the Vehicle ...........................
270
Customer Assistance
Getting the Services You Need ...............
272
In California (U.S. Only) ..............................
273
The Better Business Bureau (BBB) Auto Line Program (U.S. Only) .......................
274
Utilizing the Mediation/Arbitration Program (Canada Only) ..........................................
275
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MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Table of Contents

Vehicles With a Modem (If Equipped)
The modem has a SIM. The
modem was enabled when your
vehicle was built and periodically
sends messages to stay connected to the
cell phone network, receive automatic
software updates and send vehicle-related
information to us, for example, diagnostic
information. These messages could include
information that identifies your vehicle, the
SIM and the electronic serial number of the
modem. Cell phone network service
providers could have access to additional
information, for example, cell phone network
tower identification. For additional
information about our privacy policy, visit
www .ConnectedLincoln. com or refer to your
local Lincoln website.
Note: The modem continues to send this
information unless you disable the modem
or stop the modem from sharing vehicle data
by changing the modem settings.
See
Connected Vehicle (page 395). . Note:
The service can be unavailable or
interrupted for a number of reasons, for
example, environmental or topographical
conditions and data plan coverage.
Note: To find out if your vehicle has a
modem, visit
www .ConnectedLincoln. com .
Vehicles With SYNC
Mobile Device Data
If you connect a mobile device to your
vehicle, you can display data from your
device on the touchscreen for example,
music and album art. You can share your
vehicle data with mobile apps on your device
through the system.
See Apps (page 448).
The mobile apps function operates by your
connected device sending data to us in the
United States. The data is encrypted and
includes the vehicle identification number of
your vehicle, the SYNC module serial
number, odometer, enabled apps, usage
statistics and debugging information. We retain it only as long as necessary to provide
the service, to troubleshoot, for continuous
improvement and to offer you products and
services that may be of interest to you
according to your preferences and where
allowed by law.
If you connect a cell phone to the system,
the system creates a profile that links to that
cell phone. The cell phone profile enables
more mobile features and efficient operation.
The profile contains, for example, data from
your phonebook, read and unread text
messages and call history, including history
of calls when your cell phone was not
connected to the system.
If you connect a media device, the system
creates and retains a media device index of
supported media content. The system also
records a short diagnostic log of
approximately 10 minutes of all recent system
activity.
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MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Introduction

PROTECTING THE ENVIRONMENT
You should play your part in protecting the
environment. Correct vehicle usage and the
authorized disposal of waste, cleaning and
lubrication materials are significant steps
toward this aim.
For additional information about our
sustainability progress and initiatives, visit
www
.sustainability . ford. com .
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MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Environment

7.
Try to pull the belt out of the retractor to
make sure the retractor is in the
automatic locking mode. You should not
be able to pull more belt out. If the
retractor is not locked, unbuckle the belt
and repeat Steps 5 and 6. 8. Remove remaining slack from the belt.
Force the seat down with extra weight,
for example, by pressing down or
kneeling on the child restraint while
pulling up on the shoulder belt in order
to force slack from the belt. This is
necessary to remove the remaining slack
that exists once you add the extra weight of the child to the child restraint. It also
helps to achieve the proper snugness of
the child restraint to your vehicle.
Sometimes, a slight lean toward the
buckle will additionally help to remove
remaining slack from the belt.
9. If the child restraint has a tether strap, attach it. 10. Before placing the child in the seat,
forcibly move the seat forward and back
to make sure the seat is securely held
in place. To check this, grab the seat at
the belt path and attempt to move it
side to side and forward and back.
There should be no more than 1 in
(2.5 cm) of movement for proper
installation.
We recommend checking with a NHTSA
Certified Child Passenger Safety Technician
to make certain the child restraint is properly
installed. In Canada, check with your local
St. John Ambulance office for referral to a
Certified Passenger Seat Technician.
Using Lower Anchors and Tethers for
CHildren (LATCH) WARNING:
Do not attach two child
safety restraints to the same anchor. In a
crash, one anchor may not be strong
enough to hold two child safety restraint
attachments and may break, causing
serious injury or death.
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MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Child SafetyE142533 E142534

If the booster seat slides on the vehicle seat
upon which it is being used, placing a
rubberized mesh sold as shelf or carpet liner
under the booster seat may improve this
condition. Do not introduce any item thicker
than this under the booster seat. Check with
the booster seat manufacturer's instructions.
CHILD RESTRAINT POSITIONING
WARNING: Do not place a rearward
facing child restraint in front of an active
airbag. Failure to follow this instruction
could result in personal injury or death. WARNING:
Properly secure children
12 years old and under in a rear seating
position whenever possible. If you are
unable to properly secure all children in a
rear seating position, properly secure the
largest child on the front seat. If you must
use a forward facing child restraint on the
front seat, move the seat as far back as
possible. Failure to follow these
instructions could result in personal injury
or death. WARNING:
Always carefully follow
the instructions and warnings provided by
the manufacturer of any child restraint to
determine if the restraint device is
appropriate for your child's size, height,
weight, or age. Follow the child restraint
manufacturer's instructions and warnings
provided for installation and use in
conjunction with the instructions and
warnings provided by your vehicle manufacturer. A safety seat that is
improperly installed or utilized, is
inappropriate for your child's height, age,
or weight or does not properly fit the child
may increase the risk of serious injury or
death.
WARNING: Do not allow a passenger
to hold a child on their lap when your
vehicle is moving. Failure to follow this
instruction could result in personal injury
or death in the event of a sudden stop or
crash. WARNING: Do not use pillows, books
or towels to boost your child's height.
Failure to follow this instruction could result
in personal injury or death. WARNING:
Properly secure child
restraints or booster seats when they are
not in use. They could become projectiles
in a sudden stop or crash. Failure to follow
this instruction could result in personal
injury or death.
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MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Child Safety

Pregnant women should always wear their
seatbelt. Position the lap belt portion of a
combination lap and shoulder belt low across
the hips below the belly and worn as tight
as comfort allows. Position the shoulder belt
to cross the middle of the shoulder and the
center of the chest.
Seatbelt Locking Modes
WARNING: If your vehicle is involved
in a crash, have the seatbelts and
associated components inspected as soon
as possible. Failure to follow this instruction
could result in personal injury or death. All safety restraints in the vehicle are
combination lap and shoulder belts. The
driver seatbelt has the first type of locking
mode, and the front outboard passenger and
rear seat seatbelts have both types of locking
modes described as follows:
Vehicle Sensitive Mode
This is the normal retractor mode, which
allows free shoulder belt length adjustment
to your movements and locking in response
to vehicle movement. For example, if the
driver brakes suddenly or turns a corner
sharply, or the vehicle receives an impact of
about 5 mph (8 km/h) or more, the
combination seatbelts lock to help reduce
forward movement of the driver and
passengers.
In addition, the design of the retractor is to
lock if you pull the webbing out too quickly.
If the seatbelt retractor locks, slowly lower
the height adjuster to allow the seatbelt to
retract. If the retractor does not unlock, pull
the seatbelt out slowly then feed a small length of webbing back toward the stowed
position. For rear seatbelts, recline the rear
seat backrest or push the seat backrest
cushion away from the seatbelt. Feed a small
length of webbing back toward the stowed
position.
Automatic Locking Mode
In this mode, the shoulder belt automatically
pre-locks. The belt retracts to remove any
slack in the shoulder belt. The automatic
locking mode is not available on the driver
seatbelt.
When to Use the Automatic Locking Mode
Use this mode any time you install a child
safety seat, except a booster, in passenger
front or rear seating positions. Properly
restrain children 12 years old and under in a
rear seating position whenever possible.
See
Child Safety (page 21).
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MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201905, Second-Printing SeatbeltsE142590

CRASH SENSORS AND AIRBAG
INDICATOR
WARNING: Modifying or adding
equipment to the front end of your vehicle
(including hood, bumper system, frame,
front end body structure, tow hooks and
hood pins) may affect the performance of
the airbag system, increasing the risk of
injury. Do not modify or add equipment to
the front end of your vehicle.
Your vehicle has a collection of crash and
occupant sensors which provide information
to the restraints control module. The
restraints control module deploys (activates)
the seatbelt pretensioners, the adaptive
collapsible steering column, driver airbag,
passenger airbag, knee airbag(s), seat
mounted side airbags and the Safety
Canopy. Based on the type of crash, the
restraints control module deploy the
appropriate safety devices. The restraints control module also monitors
the readiness of the above safety devices
plus the crash and occupant sensors. The
readiness of the safety system is indicated
by a warning indicator light in the instrument
cluster or a backup tone (if equipped).
Routine maintenance of the airbag is not
required.
A difficulty with the system is indicated by
one or more of the following:
The readiness light will not
illuminate immediately after you
switch the ignition on.
• The readiness light either flashes or stays
lit.
• A series of five beeps is heard (If
equipped). The tone pattern repeats
periodically until the problem, the light
or both are repaired.
If any of these things happen, even
intermittently, have the supplemental
restraint system serviced at an authorized
dealer immediately. Unless serviced, the
system may not function properly in the
event of a crash. The restraint system is designed to activate
when the vehicle sustains conditions
sufficient to cause the restraint control
module to deploy a safety device.
The fact that not all the safety devices
activate for all occupants in a crash does not
mean something is wrong with the system.
Rather, it means the restraints control module
determined the accident conditions (crash
severity, type of crash, belt usage) were not
appropriate to activate these safety devices.
•
The design of the front airbags is to
activate only in frontal and near-frontal
crashes (not rollovers, side impacts or
rear impacts) unless the crash causes
sufficient frontal deceleration.
• The seatbelt pretensioners are designed
to activate in frontal, near-frontal and side
crashes and rollovers.
• The knee airbag(s) may deploy based on
crash severity and occupant conditions.
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MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Supplementary Restraints SystemE67017

GENERAL INFORMATION ON
RADIO FREQUENCIES
This device complies with Part 15 of the FCC
Rules and with Industry Canada
license-exempt RSS standard(s). Operation
is subject to the following two conditions: (1)
This device may not cause harmful
interference, and (2) This device must accept
any interference received, including
interference that may cause undesired
operation.
WARNING: Changes or modifications
not expressively approved by the party
responsible for compliance could void the
user's authority to operate the equipment.
The term "IC:" before the radio certification
number only signifies that Industry Canada
technical specifications were met.
The typical operating range for your
transmitter is approximately 33 ft (10 m).
Vehicles with the remote start feature will
have a greater range. One of the following could cause a decrease
in operating range:
•
Weather conditions.
• Nearby radio towers.
• Structures around the vehicle.
• Other vehicles parked next to your
vehicle.
The radio frequency used by your remote
control can also be used by other radio
transmitters, for example amateur radios,
medical equipment, wireless headphones,
wireless remote controls, cell phones, battery
chargers and alarm systems. If the
frequencies are jammed, you will not be able
to use your remote control. You can lock and
unlock the doors with the key.
Note: Make sure to lock your vehicle before
leaving it unattended.
Note: If you are in range, the remote control
will operate if you press any button
unintentionally.
Note: The remote control contains sensitive
electrical components. Exposure to moisture
or impact may cause permanent damage. Intelligent Access
(If Equipped)
The system uses a radio frequency signal to
communicate with your vehicle and authorize
your vehicle to unlock when one of the
following conditions are met:
• You activate the front exterior door
handle switch.
• You press the luggage compartment
button.
• You press a button on the transmitter.
If excessive radio frequency interference is
present in the area or if the transmitter
battery is low, you may need to mechanically
unlock your door. You can use the
mechanical key blade in your intelligent
access key to open the driver door in this
situation.
See Remote Control (page 57).
REMOTE CONTROL
Intelligent Access Key
Note: You may not be able to shift out of
park (P) unless the intelligent access key is
inside your vehicle.
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MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Keys and Remote Controls

PASSIVE ANTI-THEFT SYSTEM
Note:
The system is not compatible with
non-Ford aftermarket remote start systems.
Use of these systems may result in vehicle
starting problems and a loss of security
protection.
Note: Metallic objects, electronic devices
or a second coded key on the same key
chain may cause vehicle starting problems
if they are too close to the key when starting
your vehicle. Prevent these objects from
touching the coded key while starting your
vehicle. Switch the ignition off, move all
objects on the key chain away from the
coded key and restart your vehicle if a
problem occurs.
Note: Do not leave a duplicate coded key
in your vehicle. Always take your keys and
lock all doors when leaving your vehicle. SecuriLock
The system helps prevent your vehicle from
starting unless you use a coded key
programmed to your vehicle. Using the
wrong key may prevent your vehicle from
starting. A message may appear in the
information display.
If you are unable to start your vehicle with a
correctly coded key, it is not operating
properly. A message may appear in the
information display.
Automatic Arming
Your vehicle arms immediately after
switching the ignition off.
Automatic Disarming
Switching the ignition on with a coded key
disarms your vehicle.
Replacement Keys
Note:
Your vehicle comes equipped with two
intelligent access keys. The intelligent access key functions as a
programmed key that operates the driver
door lock and activates the intelligent access
with push button start system, as well as a
remote control.
If your programmed transmitters are lost or
stolen and you do not have an extra coded
key, have your vehicle towed to an
authorized dealer. You need to erase the
key codes from your vehicle and program
new coded keys.
Store an extra programmed key away from
your vehicle in a safe place to help prevent
any inconveniences. See your authorized
dealer to purchase additional spare or
replacement keys.
Programming a Spare Intelligent Access
Key
Note:
You can program a maximum of four
intelligent access keys to your vehicle.
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MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Security