tow LINCOLN MKZ HYBRID 2014 Service Manual

Examples: For a 5000 pound (2268
kilogram) conventional trailer, multiply
5000 by 0.10 and 0.15 to obtain a
proper tongue load range of 500 to
750 pounds (227 to 340 kilograms).
For an 11500 pound (5216 kilogram)
fifth wheel trailer, multiply by 0.15 and
0.25 to obtain a proper king pin load
range of 1725 to 2875 pounds (782 to
1304 kilograms). WARNINGS
Do not exceed the GVWR or the
GAWR specified on the Safety
Compliance Certification Label. Do not use replacement tires
with lower load carrying
capacities than the original tires
because they may lower the vehicle ’s
GVWR and GAWR limitations.
Replacement tires with a higher limit
than the original tires do not increase
the GVWR and GAWR limitations. Exceeding any vehicle weight
rating limitation could result in
serious damage to the vehicle and/or
personal injury. Steps for determining the correct
load limit:
1. Locate the statement "The
combined weight of occupants and
cargo should never exceed XXX
kg or XXX lb." on your vehicle ’s
placard.
2. Determine the combined weight
of the driver and passengers that
will be riding in your vehicle. 3. Subtract the combined weight of
the driver and passengers from
XXX kg or XXX lb.
4. The resulting figure equals the available amount of cargo and
luggage load capacity. For
example, if the “XXX” amount
equals 1,400 lb. and there will be
five 150 lb. passengers in your
vehicle, the amount of available
cargo and luggage load capacity
is 650 lb. (1400-750 (5 x 150) = 650
lb.)
5. Determine the combined weight
of luggage and cargo being loaded
on the vehicle. That weight may
not safely exceed the available
cargo and luggage load capacity
calculated in Step 4.
6. If your vehicle will be towing a
trailer, load from your trailer will be
transferred to your vehicle. Consult
this manual to determine how this
reduces the available cargo and
luggage load capacity of your
vehicle.
The following gives you a few
examples on how to calculate the
available amount of cargo and
luggage load capacity:
*Suppose your vehicle has a
1400-pound (635-kilogram) cargo and
luggage capacity. You decide to go
golfing. Is there enough load capacity
to carry you, four of your friends and
all the golf bags? You and four friends
average 220 pounds (99 kilograms)
each and the golf bags weigh
approximately 30 pounds (13.5
kilograms) each. The calculation would
219
MKZ (CC9) Load Carrying

TOWING A TRAILER
WARNING
Never tow a trailer with an MKZ
Hybrid. This powertrain is not
designed to tow. TRANSPORTING THE VEHICLE
If you need to have your vehicle towed,
contact a professional towing service or,
if you are a member of a roadside
assistance program, your roadside
assistance service provider. We recommend the use of a wheel lift and
dollies or flatbed equipment to tow your
vehicle. Do not tow with a slingbelt. Ford
Motor Company has not approved a
slingbelt towing procedure. Vehicle
damage may occur if towed incorrectly, or
by any other means.
Ford Motor Company produces a towing
manual for all authorized tow truck
operators. Have your tow truck operator
refer to this manual for proper hook-up
and towing procedures for your vehicle.
The front wheels (drive wheels) must be
on a tow dolly when towing your vehicle
from the rear using wheel lift equipment.
This prevents damage to the transmission.
We recommend placing the rear wheels
on a tow dolly when towing your vehicle
from the front using wheel lift equipment.
This prevents damage to the rear fascia.
221
MKZ (CC9) TowingE143886

TOWING THE VEHICLE ON FOUR
WHEELS
Emergency Towing
In the event your vehicle becomes
disabled (without access to wheel dollies,
car-hauling trailer, or flatbed transport
vehicle), it can be flat-towed (all wheels on
the ground, regardless of the
powertrain/transmission configuration)
under the following conditions:
•
The vehicle is facing forward so that it
is towed in a forward direction.
• The transmission gear shift lever is
placed in position N. If the transmission
gear shift lever cannot be moved to
position N, it may need to be
overridden. See Automatic
Transmission (page 170).
• Maximum speed is 35 mph (56 km/h).
• Maximum distance is 50 miles (80
kilometers).
Recreational Towing
Note: Put your climate control system in
recirculated air mode to prevent exhaust
fumes from entering the vehicle.
See
Climate Control (page 124).
Follow these guidelines if you have a need
for recreational (RV) towing. An example
of recreational towing would be towing
your vehicle behind a motorhome. These
guidelines are designed to ensure that
your transmission is not damaged. Your vehicle can be towed with all four
wheels on the ground using the Neutral
Tow feature, or with all four wheels off the
ground using a vehicle transport trailer. If
you are using a vehicle transport trailer,
follow the instruction specified by the
equipment provider.
Neutral Tow
If you tow your vehicle with all four wheels
on the ground:
•
Tow only in the forward direction.
• Release the parking brake.
• Place the vehicle in Neutral Tow mode
by doing the following:
•Put the ignition in accessory mode
(ignition on, engine off ).
See
Keyless Starting (page 147).
• Select
Neutral Tow in the
information display.
• When prompted by the information
display, press the brake pedal and
select Neutral on the transmission.
Make sure the parking brake is off.
If done successfully,
Neutral Tow
Engaged appears in the display.
• Shut the ignition off.
See Keyless
Starting (page 147). If the process
is completed successfully, the N
on the transmission slowly blinks
and "Neutral tow engaged"
appears in the information display.
• Do not exceed 70 mph (113 km/h).
• Start the engine and allow it to run for
one minute at the beginning of each
day. With the engine running and your
foot on the brake, shift into position D
and then into position R before shifting
back into position
N.
222
MKZ (CC9) Towing

ROADSIDE ASSISTANCE
Vehicles Sold In the United States:
Getting Roadside Assistance
To fully assist, if you have a vehicle
concern, Ford Motor Company offers a
complimentary Roadside Assistance
program. This program is separate from
the New Vehicle Limited Warranty.
The service is available:
•
24 hours a day, seven days a week.
• Throughout the life of the vehicle for
original owners.
• For six years or 70,000.0 mi
(112,654.08 km) (whichever comes first)
within the extended powertrain
warranty coverage period for
subsequent owners.
Roadside assistance will cover:
• A flat tire change with a good spare
(except vehicles supplied with a tire
mobility kit).
• Battery jump start.
• Lock-out assistance (key replacement
cost is the customer's responsibility).
• Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law shall deliver up
to
2.00 gal (7.57 L) of gasoline or
5.00 gal (18.93 L) of diesel fuel to a
disabled vehicle. Roadside Assistance
limits fuel delivery service to two
no-charge occurrences within a
12-month period. •
Winch out — available within
100.0 ft
(30.48 m) of a paved or county
maintained road, no recoveries.
• Towing — Lincoln eligible vehicles to
the client's selling or preferred dealer
within
100.0 mi (161 km) of the
disablement location or to the nearest
Lincoln dealer. If a client requests a
tow to a selling or preferred dealer that
is more than 100.0 mi (161 km) from the
disablement location, the client shall
be responsible for any mileage costs
in excess of
100.0 mi (161 km).
Roadside Assistance will include up to
$200 coverage for a towed trailer if the
disabled eligible vehicle requires service
at the nearest authorized dealer. If the
towing vehicle is operational but the trailer
is not, then the trailer does not qualify for
any roadside services.
Vehicles Sold In the United States :
Using Roadside Assistance
United States Lincoln vehicle clients who
need Roadside Assistance, call
1-800-521-4140.
If you need to arrange roadside assistance
for yourself, Ford Motor Company will
reimburse a reasonable amount for towing
to the nearest Lincoln dealership within
100.0 mi (161 km). To obtain reimbursement
information, United States Lincoln vehicle
clients, call 1-800-521-4140. Ford Motor
Company will ask clients to submit their
original receipts.
Vehicles Sold In Canada : Getting
Roadside Assistance
Canadian clients who need roadside
assistance, call 1-800-665-2006.
225
MKZ (CC9) Roadside Emergencies

Protected components
Fuse amp rating
Fuse or relay number
Not used (spare)
25A 3
1
Not used
-
2
Autowipers
15A 1
3
Blower motor relay
-
4
Power point 3 - Back of console
20A 3
5
Not used
-
6
Powertrain control module - vehicle power
1
20A 1
7
Powertrain control module - vehicle power
2
20A 1
8
Powertrain control module relay
-
9
Power point 1 - driver front
20A 3
10
Powertrain control module - vehicle power
4
15A 2
11
Powertrain control module - vehicle power
3
15A 2
12
Not used (spare)
10A 2
13
Not used (spare)
10A 2
14
Run/start relay
-
15
Power point 2 - console
20A 3
16
Not used
-
17
Powertrain and hybrid powertrain control
module - keep alive power
10A 1
18
240
MKZ (CC9) Fuses

Power Distribution Box - Bottom There are fuses located on the bottom of
the fuse box. To access the bottom of the
fuse box, do the following:
1. Release the two latches, located on
both sides of the fuse box.
2. Raise the inboard side of the fuse box
from the cradle.
3. Move the fuse box toward the center of the engine compartment.
4. Pivot the outboard side of the fuse box
to access the bottom side.
243
MKZ (CC9) FusesE145983

OPENING AND CLOSING THE
HOOD
1. To open the hood, go inside the
vehicle and pull the hood release
handle located under the instrument
panel.
2. Go to the front of the vehicle and find the secondary release lever, which is
located under the front of the hood,
near the Lincoln badge.
3. Release the hood latch by pushing the
secondary release lever to your left,
toward the passenger side of the
vehicle. 4.
Raise the hood. A gas strut will support
the hood.
5. To close the hood, lower the hood and
allow it to drop the last 8 to 11 inches
(20 to 30 centimeters).
Note: Make sure that the hood is closed
properly.
UNDER HOOD OVERVIEW - 2.0L
HYBRID WARNING
The inverter system controller
contains various high-voltage
components that can cause serious bodily
harm or death. The inverter system
controller is not serviceable and should
never be touched, probed, or tampered
with. Note:
Do not attempt to service any of the
high-voltage components or wiring. For
easier identification, the high-voltage
wiring insulation is color coated orange.
252
MKZ (CC9) MaintenanceE142457

GENERAL INFORMATION
Your Ford or Lincoln authorized dealer has
many quality products available to clean
your vehicle and protect its finishes.
CLEANING PRODUCTS
For best results, use the following products
or products of equivalent quality:
Motorcraft Bug and Tar Remover (ZC-42)
Motorcraft Custom Bright Metal Cleaner
(ZC-15)
Motorcraft Detail Wash (ZC-3-A)
Motorcraft Dusting Cloth (ZC-24)
Motorcraft Engine Shampoo and
Degreaser (U.S. only) (ZC-20)
Motorcraft Engine Shampoo (Canada only)
(CXC-66-A)
Motorcraft Multi-Purpose Cleaner (Canada
only) (CXC-101)
Motorcraft Premium Glass Cleaner
(Canada only) (CXC-100)
Motorcraft Premium Quality Windshield
Washer Fluid (Canada only) [CXC-37-(A, B,
D or F)]
Motorcraft Premium Windshield Wash
Concentrate with Bitterant (U.S. only)
(ZC-32-B1)
Motorcraft Professional Strength Carpet &
Upholstery Cleaner (ZC-54)
Motorcraft Spot and Stain Remover (U.S.
only) (ZC-14)
Motorcraft Ultra-Clear Spray Glass Cleaner
(ZC-23)
Motorcraft Wheel and Tire Cleaner
(ZC-37-A)
CLEANING THE EXTERIOR
Wash your vehicle regularly with cool or
lukewarm water and a neutral pH
shampoo, such as Motorcraft Detail Wash.
•
Never use strong household
detergents or soap, such as dish
washing or laundry liquid. These
products can discolor and spot painted
surfaces.
• Never wash a vehicle that is “hot to the
touch ” or during exposure to strong,
direct sunlight.
• Dry your vehicle with a chamois or soft
terry cloth towel in order to eliminate
water spotting.
• Immediately remove items such as
gasoline, diesel fuel, bird droppings
and insect deposits because they can
cause damage to your vehicle ’s
paintwork and trim over time. Use
Motorcraft Bug and Tar Remover.
• Remove any exterior accessories, such
as antennas, before entering a car
wash.
Note: Suntan lotions and insect repellents
can damage any painted surface; if these
substances come in contact with your
vehicle, wash off as soon as possible.
Stripes or Graphics (if equipped)
Do not use a commercial or high-pressure
sprayer on the surface or edge of stripes
and graphics. This can cause damage to
the film and cause the edge of the film to
peel away from the vehicle surface.
268
MKZ (CC9) Vehicle Care

General Information
WARNING
Failure to follow these guidelines
could result in an increased risk of
loss of vehicle control, injury or death. Note:
Do not use the kit if a tire has
become severely damaged by driving the
vehicle with a tire that has insufficient air
pressure. Only punctured areas located
within the tire tread can be sealed with
the kit.
Do not attempt to repair punctures larger
than 1/4 inch (6 millimeters) or damage to
the tire's sidewall. The tire may not
completely seal.
Loss of air pressure may adversely affect
tire performance. For this reason:
Note: Do not drive the vehicle above 50
mph (80 km/h).
Note: Do not drive further than 120 miles
(200 kilometers). Drive only to the closest
Ford Motor Company authorized dealer
or tire repair shop to have your tire
inspected.
• Drive carefully and avoid abrupt
steering maneuvers.
• Periodically monitor tire inflation
pressure in the affected tire; if the tire
is losing pressure, have the vehicle
towed.
• Read the information in the Tips for
Use of the Kit section to make sure
safe operation of the kit and your
vehicle. Tips for Use of the Kit
Read the following list of tips to ensure
safe operation of the kit:
•
Before operating the kit, make sure
your vehicle is safely off the road and
away from moving traffic. Turn on the
hazard lights.
• Always set the parking brake to ensure
the vehicle doesn't move
unexpectedly.
• Do not remove any foreign objects,
such as nails or screws, from the tire.
• When using the kit, leave the engine
running (only if the vehicle is outdoors
or in a well-ventilated area) so the
compressor doesn't drain the vehicle's
battery.
• Do not allow the compressor to
operate continuously for more than 15
minutes; this will help prevent the
compressor from overheating.
• Never leave the kit unattended when
it is operating.
• Sealant compound contains latex.
Make sure that you use the non-latex
gloves provided to avoid an allergic
reaction.
• Keep the kit away from children.
• Only use the kit when the ambient
temperature is between -22°F (–30°C)
and 158°F (70°C).
• Only use the sealing compound before
the use by date. The use by date is on
the lower right hand corner of the label
located on the sealant canister (bottle).
Check the use by date regularly and
replace the canister after four years.
277
MKZ (CC9) Wheels and Tires

4. Plug the power cable into the 12-volt
power point in the vehicle.
5. Remove the warning sticker found on the canister and place it on the top of
the instrument panel or the center of
the dash.
6. Start the vehicle only if the vehicle is outdoors or in a well-ventilated area. 7.
Push and turn dial (A) counterclockwise
to the sealant position. Turn on the kit
by pressing the on/off button (B). 8.
Inflate the tire to the pressure listed on
the tire label located on the driver's
door or the door jamb area. When the
sealing compound is first added into
the tire, the air pressure gauge reading
on the compressor unit may indicate
a higher value; this is normal and
should be no reason for concern. The
pressure will drop after about 30
seconds of operation. The tire pressure
has to be checked with the
compressor in the OFF position to get
the correct tire pressure reading.
9. When the recommended tire pressure
is reached, turn off the kit by pressing
the on button; disconnect the kit from
the tire valve and the power point.
Re-install the valve cap on the tire
valve, place the tube cap on the metal
connector, and return the kit to the
stowage area
10. Immediately and cautiously, drive the
vehicle 4 miles (6 kilometers) to
distribute the sealant evenly inside
the tire. Do not exceed 50 mph (80
km/h).
11. After 4 miles (6 kilometers), stop and
check the tire pressure. See Second
stage: Checking tire pressure.
279
MKZ (CC9) Wheels and TiresE144619 E144924 E144621