phone LINCOLN MKZ HYBRID 2014 Owners Manual

Repairing Minor Paint Damage.............272
Cleaning the Alloy Wheels....................272
Vehicle Storage........................................273
Wheels and Tires
Temporary Mobility Kit
............................276
Tire Care
....................................................282
Using Snow Chains
.................................296
Tire Pressure Monitoring System........296
Technical Specifications
..........................301
Capacities and Specifications
Engine Specifications
.............................302
Motorcraft Parts
........................................303
Vehicle Identification Number..............304
Vehicle Certification Label
....................305
Transmission Code Designation..........305
Technical Specifications
.........................306
Audio System
General Information
................................309
Audio unit - Vehicles With: Premium AM/FM/CD..............................................310
Media Hub...................................................311
MyLincoln Touch ™
General Information
.................................313
Settings.......................................................323
Entertainment............................................334
Phone..........................................................355
Electric Vehicle Information
...................361
Information................................................365
Climate........................................................376
Navigation..................................................379 Accessories
Accessories...............................................389
Appendices
End User License Agreement
...............391
Ford Extended Service Plan (ESP)
Ford Extended Service Plan (ESP)......409
Scheduled Maintenance
General Maintenance Information
........412
Special Operating Conditions Scheduled Maintenance..........................................416
Normal Scheduled Maintenance
..........417
Scheduled Maintenance Record
.........420
5
MKZ (CC9) Table of Contents

Note:
Including to the extent that any
law pertaining to Event Data Recorders
applies to SYNC or its features, please
note the following: Once 911 Assist (if
equipped) is enabled (set ON), 911 Assist
may, through any paired and connected
cell phone, disclose to emergency
services that the vehicle has been in a
crash involving the deployment of an
airbag or, in certain vehicles, the
activation of the fuel pump shut-off.
Certain versions or updates to 911 Assist
may also be capable of being used to
electronically or verbally provide to 911
operators the vehicle location (such as
latitude and longitude), and/or other
details about the vehicle or crash or
personal information about the
occupants to assist 911 operators to
provide the most appropriate emergency
services. If you do not want to disclose
this information, do not activate the 911
Assist feature. See MyLincoln Touch™
(page 313).
Additionally, when you connect to Traffic,
Directions and Information (if equipped,
U.S. only), the service uses GPS
technology and advanced vehicle
sensors to collect the vehicle ’s current
location, travel direction, and speed
(“vehicle travel information ”), only to help
provide you with the directions, traffic
reports, or business searches that you
request. If you do not want Ford or its
vendors to receive this information, do
not activate the service. Ford Motor
Company and the vendors it uses to
provide you with this information do not
store your vehicle travel information. For
more information, see Traffic, Directions
and Information, Terms and Conditions.
See
MyLincoln Touch ™ (page 313).CALIFORNIA PROPOSITION 65 WARNING
Some constituents of engine
exhaust, certain vehicle components,
certain fluids contained in vehicles and
certain products of component wear
contain or emit chemicals known to the
State of California to cause cancer and
birth defects or other reproductive harm. PERCHLORATE
Certain components in your vehicle such
as airbag modules, safety belt
pretensioners and remote control batteries
may contain perchlorate material. Special
handling may apply for service or vehicle
end of life disposal. For more information
visit:
Web Address
www.dtsc.ca.gov/hazardouswaste/ perchlorate
LINCOLN CREDIT
Lincoln Automotive Financial Services
offers a full range of financing and lease
plans to help you acquire your vehicle. If
you have financed or leased your vehicle
through Lincoln Automotive Financial
Services, thank you for your business.
For your convenience we offer a number
of ways to contact us, as well as help
manage your account.
Phone: 1-888-498-8801
11
MKZ (CC9) Introduction

WARNINGS
Front seat mounted rear-facing child
or infant seats should NEVER be
placed in front of an active passenger
airbag. MOBILE COMMUNICATIONS
EQUIPMENT
Using mobile communications equipment
is becoming increasingly important in the
conduct of business and personal affairs.
However, you must not compromise your
own or others
’ safety when using such
equipment. Mobile communications can
enhance personal safety and security
when appropriately used, particularly in
emergency situations. Safety must be
paramount when using mobile
communications equipment to avoid
negating these benefits. Mobile
communication equipment includes, but
is not limited to, cellular phones, pagers,
portable email devices, text messaging
devices and portable two-way radios. WARNING
Driving while distracted can result in
loss of vehicle control, crash and
injury. We strongly recommend that you
use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the
safe operation of your vehicle. We
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws that
may affect the use of electronic devices
while driving. EXPORT UNIQUE OPTIONS
For your particular global region, your
vehicle may be equipped with features
and options that are different from the
features and options that are described in
this Owner’
s Manual. A market unique
supplement may be supplied that
complements this book. By referring to the
market unique supplement, if provided,
you can properly identify those features,
recommendations and specifications that
are unique to your vehicle. This Owner’ s
Manual is written primarily for the U.S. and
Canadian Markets. Features or equipment
listed as standard may be different on units
built for Export.
Refer to this Owner’ s
Manual for all other required information
and warnings.
13
MKZ (CC9) Introduction

GENERAL INFORMATION ON
RADIO FREQUENCIES
This device complies with Part 15 of the
FCC Rules and with Industry Canada
license-exempt RSS standard(s). Operation
is subject to the following two conditions:
(1) This device may not cause harmful
interference, and (2) This device must
accept any interference received,
including interference that may cause
undesired operation.
Note:
Changes or modifications not
expressively approved by the party
responsible for compliance could void the
user's authority to operate the equipment.
The term IC before the radio certification
number only signifies that Industry Canada
technical specifications were met.
The typical operating range for your
transmitter is approximately 33 feet (10
meters). Vehicles with the remote start
feature will have a greater range. One of
the following could cause a decrease in
operating range:
• weather conditions
• nearby radio towers
• structures around the vehicle
• other vehicles parked next to your
vehicle
The radio frequency used by your remote
control can also be used by other short
distance radio transmissions, for example
amateur radios, medical equipment,
wireless headphones, remote controls and
alarm systems. If the frequencies are
jammed, you will not be able to use your
remote control. You can lock and unlock
the doors with the key. Note:
Make sure to lock your vehicle
before leaving it unattended.
Note: If you are in range, the remote
control will operate if you press any button
unintentionally.
Intelligent Access
The system uses a radio frequency signal
to communicate with your vehicle and
authorize your vehicle to unlock when one
of the following conditions are met:
• You touch the inside of the front
exterior door handle.
• You press the luggage compartment
button.
• You press a button on the transmitter.
If excessive radio frequency interference
is present in the area or if the transmitter
battery is low, you may need to
mechanically unlock your door. You can
use the mechanical key blade in your
intelligent access key to open the driver
door in this situation. See Remote Control
(page
48).
REMOTE CONTROL
Intelligent Access Key 48
MKZ (CC9) Keys and Remote ControlsE144506

GENERAL INFORMATION
WARNINGS
Extended idling at high engine
speeds can produce very high
temperatures in the engine and exhaust
system, creating the risk of fire or other
damage. Do not park, idle or drive your
vehicle on dry grass or other dry
ground cover. The emission system heats
up the engine compartment and exhaust
system, creating the risk of fire. Do not start the engine in a closed
garage or in other enclosed areas.
Exhaust fumes can be toxic. Always open
the garage door before you start the
engine. If you smell exhaust fumes inside
your vehicle, have your vehicle
checked by an authorized dealer
immediately. Do not drive your vehicle if
you smell exhaust fumes. If you disconnect the battery, your vehicle
may exhibit some unusual driving
characteristics for approximately 5 miles
(8 kilometers) after you reconnect it. This
is because the engine management
system must realign itself with the engine.
You can disregard any unusual driving
characteristics during this period.
The powertrain control system meets all
Canadian interference-causing equipment
standard requirements regulating the
impulse electrical field or radio noise. When you start the engine, avoid pressing
the accelerator pedal before and during
operation. Only use the accelerator pedal
when you have difficulty starting the
engine.
KEYLESS STARTING
Note:
The keyless starting system may not
function if the key is close to metal objects
or electronic devices such as cellular
phones.
Note: A valid key must be located inside
your vehicle to switch the ignition on and
start the engine.
Ignition Modes 147
MKZ (CC9) Starting and Stopping the EngineE164319

SAFETY PRECAUTIONS
WARNINGS
Do not overfill the fuel tank. The
pressure in an overfilled tank may
cause leakage and lead to fuel spray and
fire. The fuel system may be under
pressure. If you hear a hissing sound
near the fuel filler door (Easy Fuel capless
fuel system), do not refuel until the sound
stops. Otherwise, fuel may spray out,
which could cause serious personal injury. Automotive fuels can cause serious
injury or death if misused or
mishandled. The flow of fuel through a fuel pump
nozzle can produce static electricity,
which can cause a fire if fuel is pumped
into an ungrounded fuel container. Fuel ethanol and gasoline may
contain benzene, which is a
cancer-causing agent. When refueling always shut the
engine off and never allow sparks or
open flames near the filler neck. Never
smoke or use a cell phone while refueling.
Fuel vapor is extremely hazardous under
certain conditions. Avoid inhaling excess
fumes. Observe the following guidelines when
handling automotive fuel:
•
Extinguish all smoking materials and
any open flames before refueling your
vehicle.
• Always turn off the vehicle before
refueling. •
Automotive fuels can be harmful or
fatal if swallowed. Fuel such as
gasoline is highly toxic and if
swallowed can cause death or
permanent injury. If fuel is swallowed,
call a physician immediately, even if
no symptoms are immediately
apparent. The toxic effects of fuel may
not be visible for hours.
• Avoid inhaling fuel vapors. Inhaling too
much fuel vapor of any kind can lead
to eye and respiratory tract irritation.
In severe cases, excessive or
prolonged breathing of fuel vapor can
cause serious illness and permanent
injury.
• Avoid getting fuel liquid in your eyes.
If fuel is splashed in the eyes, remove
contact lenses (if worn), flush with
water for 15 minutes and seek medical
attention. Failure to seek proper
medical attention could lead to
permanent injury.
• Fuels can also be harmful if absorbed
through the skin. If fuel is splashed on
the skin, clothing or both, promptly
remove contaminated clothing and
wash skin thoroughly with soap and
water. Repeated or prolonged skin
contact with fuel liquid or vapor causes
skin irritation.
• Be particularly careful if you are taking
“Antabuse ” or other forms of disulfiram
for the treatment of alcoholism.
Breathing gasoline vapors, or skin
contact could cause an adverse
reaction. In sensitive individuals,
158
MKZ (CC9) Fuel and Refueling

GETTING THE SERVICES YOU
NEED
Warranty repairs to your vehicle must be
performed by an authorized dealer. While
any authorized dealer handling your
vehicle line will provide warranty service,
we recommend you return to your selling
authorized dealer who wants to ensure
your continued satisfaction.
Please note that certain warranty repairs
require special training and equipment, so
not all authorized dealers are authorized
to perform all warranty repairs. This means
that, depending on the warranty repair
needed, you may have to take your vehicle
to another authorized dealer.
A reasonable time must be allowed to
perform a repair after taking your vehicle
to the authorized dealer. Repairs will be
made using Ford or Motorcraft parts, or
remanufactured or other parts that are
authorized by Ford.
Away From Home
If you are away from home when your
vehicle needs service, contact the Ford
Customer Relationship Center or use the
online resources listed below to find the
nearest authorized dealer.
In the United States:
Mailing address
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
Telephone
1-800-521-4140
(TDD for the hearing impaired:
1-800-232-5952)
Online
Additional information and resources are
available online at www.lincolnowner.com
These are some of the items that can be
found online:
•
U.S. dealer locator by Dealer Name,
City/State, or Zip Code
• Owner Manuals
• Maintenance Schedules
• Recalls
• Ford Extended Service Plans
• Ford Genuine Accessories
• Service specials and promotions.
In Canada:
Mailing address
Lincoln Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
Telephone
1-800-387-9333
Online
www.ford.ca
Additional Assistance
If you have questions or concerns, or are
unsatisfied with the service you are
receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing authorized dealer.
232
MKZ (CC9) Customer Assistance

2. If your inquiry or concern remains
unresolved, contact the Sales
Manager, Service Manager or
Customer Relations Manager.
3. If you require assistance or clarification
on Ford Motor Company policies,
please contact the Ford Customer
Relationship Center.
In order to help you serve you better,
please have the following information
available when contacting a Customer
Relationship Center:
• Vehicle Identification Number.
• Your telephone number (home and
business).
• The name of the authorized dealer and
city where located.
• The vehicle ’s current odometer
reading.
In some states, you must directly notify
Ford in writing before pursuing remedies
under your state ’s warranty laws. Ford is
also allowed a final repair attempt in some
states.
In the United States, a warranty dispute
must be submitted to the BBB AUTO LINE
before taking action under the
Magnuson-Moss Warranty Act, or to the
extent allowed by state law, before
pursuing replacement or repurchase
remedies provided by certain state laws.
This dispute handling procedure is not
required prior to enforcing state created
rights or other rights which are
independent of the Magnuson-Moss
Warranty Act or state replacement or
repurchase laws. IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d)
requires that, if a manufacturer or its
representative is unable to repair a motor
vehicle to conform to the vehicle
’s
applicable express warranty after a
reasonable number of attempts, the
manufacturer shall be required to either
replace the vehicle with one substantially
identical or repurchase the vehicle and
reimburse the buyer in an amount equal
to the actual price paid or payable by the
consumer (less a reasonable allowance
for consumer use). The consumer has the
right to choose whether to receive a
refund or replacement vehicle.
California Civil Code Section 1793.22(b)
presumes that the manufacturer has had
a reasonable number of attempts to
conform the vehicle to its applicable
express warranties if, within the first 18
months of ownership of a new vehicle or
the first 18000 miles (29 000 km),
whichever occurs first:
1. Two or more repair attempts are made
on the same non-conformity likely to
cause death or serious bodily injury
OR
2. Four or more repair attempts are made
on the same nonconformity (a defect
or condition that substantially impairs
the use, value or safety of the vehicle)
OR
3. The vehicle is out of service for repair
of nonconformities for a total of more
than 30 calendar days (not necessarily
all at one time).
233
MKZ (CC9) Customer Assistance

The use of leaded fuel in your vehicle
without proper conversion may damage
the effectiveness of your emission control
system and may cause engine knocking
or serious engine damage. Ford Motor
Company or Ford of Canada is not
responsible for any damage caused by
use of improper fuel. Using leaded fuel
may also result in difficulty importing your
vehicle back into the United States.
If your vehicle must be serviced while you
are traveling or living in Asia-Pacific
Region, Sub-Saharan Africa, U.S. Virgin
Islands, Central America, the Caribbean,
and Israel, contact the nearest authorized
dealer. If the authorized dealer cannot help
you, contact:
FORD MOTOR COMPANY
FORD EXPORT OPERATIONS & GLOBAL
INITIATIVES
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
Fax: (313) 390-0804
Email: [email protected]
For customers in Guam, the
Commonwealth of the Northern Mariana
Islands (CNMI), America Samoa, and the
U.S. Virgin Islands, please feel free to call
our Toll-Free Number: (800) 841-FORD
(3673).
If your vehicle must be serviced while you
are traveling or living in Puerto Rico,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
FORD MOTOR COMPANY
FORD EXPORT OPERATIONS & GLOBAL
INITIATIVES
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (800) 841-FORD (3673)
FAX: (313) 390-0804
Email: [email protected]
www.ford.com.pr
If your vehicle must be serviced while you
are traveling or living in the Middle East,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
Ford Middle East
Customer Relationship Center
P.O. Box 21470
Dubai, United Arab Emirates
Telephone: +971 4 3326084
Toll-Free Number for the Kingdom of Saudi
Arabia: 800 8971409
Local Telephone Number of Kuwait:
24810575
FAX: +971 4 3327299
Email: [email protected]
www.me.ford.com
If you buy your vehicle in North America
and then relocate to any of the above
locations, register your vehicle
identification number (VIN) and new
address with Ford Motor Company Export
Operations & Global Growth Initiatives by
emailing [email protected].
236
MKZ (CC9) Customer Assistance

REPORTING SAFETY DEFECTS
(CANADA ONLY)
If you believe that your vehicle has a
defect which could cause a crash or could
cause injury or death, you should
immediately inform Transport Canada.Transport Canada Contact Information
http://www.tc.gc.ca/eng/roadsafety/menu.htm
Website
1–800–333–0510
Phone
238
MKZ (CC9) Customer Assistance