ESP LINCOLN MKZ HYBRID 2019 Service Manual

Note:If something hits the front end of yourvehicle or damage occurs, the radar sensingzone may change. This could cause missedor false vehicle detections. Contact anauthorized dealer to have the radar checkedfor proper coverage and operation.
Note:If your vehicle detects excessive heatat the camera or a potential misalignmentcondition, a message may display in theinformation display indicating temporarysensor unavailability. This messagedeactivates automatically when operationalconditions return to normal. For example,when the ambient temperature around thesensor decreases or the sensorautomatically recalibrates successfully.
DRIVE CONTROL (If Equipped)
LINCOLN DRIVE CONTROL
Lincoln Drive Control delivers the Lincolndriving experience through a suite ofsophisticated electronic vehicle systems.These systems continuously monitor yourdriving inputs and the road conditions tooptimize ride comfort, steering and handling.
You can preset your preferences for thesesystems within the information display.Lincoln Drive Control will respond to yourpreferences based on what gear positionyou select. This provides a single location tocontrol multiple systems performancesettings.
Lincoln Drive Control consists of thefollowing systems:
•Adaptive suspension dynamically adjuststhe shock absorbers stiffness in real timeto match the road surface and driverinputs. This system continuously monitorsyour vehicle’s motion (roll, pitch, bounce),suspension position, load, speed, roadconditions, and steering to adjust thesuspension damping for optimal vehiclecontrol.
•Electronically power-assisted steeringadjusts steering effort and feel based onyour vehicle speed and your inputs.
•Electronic stability control and tractioncontrol maintain your vehicle control inadverse conditions or high performancedriving.
These systems have a range of modes whichyou can choose from in order to customizeyour ideal driving experience:
•Comfort – Provides a more relaxeddriving experience, maximizing comfort.Your steering effort decreases and thesuspension movement is more fluid.Comfort mode is ideal when you desireenhanced traveling comfort.
•Normal – Delivers a balancedcombination of comfortable, controlledride and confident handling. This modeprovides an engaging drive experienceand a direct connection to the roadwithout sacrificing any of the composuredemanded from a luxury vehicle.
•Sport – Provides a sportier drivingexperience. The suspension stiffens, withan emphasis on handling and control.Sport mode is ideal for use during morespirited driving.
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Driving Aids

ROADSIDE ASSISTANCE
Vehicles Sold in the United States:Getting Roadside Assistance
To fully assist you should you have a vehicleconcern, Lincoln Motor Company offers acomplimentary roadside assistance program. This program is separate from the NewVehicle Limited Warranty.
The service is available:
•Throughout the life of the vehicle fororiginal owners.
•For six years from the warranty start dateor 70,000 mi (110,000 km), whichevercomes first, for subsequent owners.
Roadside Assistance covers:
•A flat tire change with a good spare(except vehicles supplied with a tireinflation kit, which may need a tow to thenearest Lincoln dealer).
•Battery jump start.
•Lock-out assistance (key replacementcost is the client's responsibility).
•Fuel delivery — independent servicecontractors, if not prohibited by state,local or municipal law shall deliver up to2 gal (8 L) of gasoline or 5 gal (20 L) ofdiesel fuel to a disabled vehicle.Roadside Assistance limits fuel deliveryservice to two no-charge occurrenceswithin a 12-month period.
•Winch out — available within 100 ft (30 m)of a paved or county maintained road,no recoveries.
•Towing — independent servicecontractors, if not prohibited by state,local or municipal law shall tow Lincolneligible vehicles to the client's selling orpreferred dealer within 100 mi (160 km)of the disablement location or to thenearest Lincoln dealer. If a client requestsa tow to a selling or preferred dealer thatis more than 100 mi (160 km) from thedisablement location, the client isresponsible for any mileage costs inexcess of 100 mi (160 km).
•Roadside Assistance includes up to $200for a towed trailer if the disabled eligiblevehicle requires service at the nearestauthorized dealer.
Vehicles Sold in the United States:Using Roadside Assistance
United States clients who require roadsideassistance, call 1-800-521-4140.
If you need to arrange roadside assistancefor yourself, Lincoln Motor Companyreimburses a reasonable amount for towingto the nearest Lincoln dealership within100 mi (160 km). To obtain reimbursementinformation, United States clients, call1-800-521-4140. Clients need to submit theiroriginal receipts.
Vehicles Sold in Canada: GettingRoadside Assistance
To fully assist you should you have a vehicleconcern, Lincoln Motor Company offers acomplimentary roadside assistance program. This program is eligible within Canada or thecontinental United States.
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Roadside Emergencies

2. Start the disabled vehicle.
3. Check the instrument cluster for theReady to Drive light as the gasolineengine may not start, but the electricmotor may be running.
4. Once you start the disabled vehicle, runboth vehicles for an additional threeminutes before disconnecting the jumpercables.
Removing the Jumper Cables
Note:After you disconnect the jumpercables, let the disabled vehicle sit in Readyto Drive mode for several minutes to chargethe 12V battery. The disabled vehiclecharges the 12V battery even if the gasolineengine may be off. The 12V battery receivespower from the high-voltage battery instead.
Remove the jumper cables in the reverseorder that they were connected.
1. Remove the negative (-) jumper cablefrom the disabled vehicle.
2. Remove the jumper cable on thenegative (-) terminal of the boostervehicle battery.
3. Remove the jumper cable from thepositive (+) terminal of the booster vehiclebattery.
4. Remove the jumper cable from thepositive (+) terminal of the disabledvehicle battery.
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Roadside Emergencies4
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E142665

COLLISION, DAMAGE OR FIRE
EVENT
Guidance for Ford Motor CompanyElectric and Hybrid-Electric VehiclesEquipped With High Voltage Batteries
(Vehicle Owner/Operator/General Public)Electric and Hybrid-Electric VehicleConsiderations
In the event of damage or fire involving anelectric vehicle or hybrid-electric vehicle:
•Always assume the high-voltage batteryand associated components areenergized and fully charged.
•Exposed electrical components, wires,and high-voltage batteries presentpotential high-voltage shock hazards.
•Venting high-voltage battery vapors arepotentially toxic and flammable.
•Physical damage to the vehicle orhigh-voltage battery may result inimmediate or delayed release of toxic,flammable gases and fire.
Vehicle information and general safetypractices:
•Know the make and model of yourvehicle.
•Review the owner’s manual and becomefamiliar with your vehicle’s safetyinformation and recommended safetypractices.
•Do not attempt to repair damagedelectric and hybrid-electric vehiclesyourself.
Contact an authorized dealer.
Crashes
A crash or impact significant enough torequire an emergency response forconventional vehicles would also require thesame response for an electric orhybrid-electric vehicle.
If possible:
•Move your vehicle to a safe, nearbylocation and remain on the scene.
•Roll down the windows before switchingyour vehicle off.
•Place your vehicle in park (P), set theparking brake, switch off the vehicle,activate the hazard warning flashers andmove your key(s) at least 15 ft (5 m) awayfrom the vehicle.
Always:
•Call emergency assistance if needed andadvise that an electric or hybrid-electricvehicle is involved.
•Exposed electrical components, wires,and high-voltage batteries presentpotential high-voltage shock hazards.
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Roadside Emergencies

•Avoid contact with leaking fluids andgases, and remain out of the way ofoncoming traffic until emergencyresponders arrive.
•When emergency responders arrive, tellthem that the vehicle involved is anelectric vehicle or hybrid-electric vehicle.
Fires
As with any vehicle, call emergencyassistance immediately if you see sparks,smoke or flames coming from the vehicle. Remain a safe distance from the vehicle andtry to stay clear of the smoke.
•Exit the vehicle immediately.
•Advise emergency assistance that anelectric or hybrid-electric vehicle isinvolved.
•As with any vehicle fire, do not inhalesmoke, vapors or gas from the vehicle,as they may be hazardous.
•Stay out of the roadway and stay out ofthe way of any oncoming traffic whileawaiting the arrival of emergencyresponders.
Post-Incident
•Do not store a severely damaged vehiclewith a lithium-ion battery inside astructure or within 49 ft (15 m) of anystructure or vehicle.
•Make sure that passenger and luggagecompartments remain ventilated.
•Call emergency assistance if you observeleaking fluids, sparks, smoke or flames,or hear gurgling or bubbling from thehigh-voltage battery.
POST-CRASH ALERT SYSTEM
The system flashes the direction indicatorsand sounds the horn (intermittently) in theevent of a serious impact that deploys anairbag (front, side, side curtain or SafetyCanopy) or the seatbelt pretensioners.
The horn and indicators turn off when:
•You press the hazard control button.
•You press the panic button on the remoteentry transmitter (if equipped).
•Your vehicle runs out of power.
•Sounding of the horn is only enabled inspecific markets.
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Roadside Emergencies

In the CAMVAP program, impartial third-partyarbitrators conduct hearings at mutuallyconvenient times and places in an informalenvironment. These impartial arbitratorsreview the positions of the parties, makedecisions and, when appropriate, renderawards to resolve disputes. CAMVAPdecisions are fast, fair, and final as thearbitrator’s award is binding on both you andFord of Canada.
CAMVAP services are available in allCanadian territories and provinces. For moreinformation, without charge or obligation, callyour CAMVAP Provincial Administratordirectly at 1-800-207-0685 or visitwww.camvap.ca.
GETTING ASSISTANCE OUTSIDE
THE U.S. AND CANADA
Before exporting your vehicle to a foreigncountry, contact the appropriate foreignembassy or consulate. These officials caninform you of local vehicle registrationregulations and where to find unleaded fuelor petrol/gas engines or the proper sulfurfuel for diesel engines.
If you cannot find the proper fuelrecommended for your vehicle, contact ourCustomer Relationship Center.
The use of improper fuels in your vehiclewithout proper conversion may damage theeffectiveness of your emission control systemand may cause engine knocking or seriousengine damage. Ford Motor Company orFord of Canada is not responsible for anydamage caused by use of improper fuel.Using improper fuels may also result indifficulty importing your vehicle back into theUnited States.
If your vehicle must be serviced while youare traveling or living in Asia-Pacific Region,Sub-Saharan Africa, U.S. Virgin Islands and/orPuerto Rico, Central America, the Caribbean,and Israel and the Middle East, contact thenearest authorized dealer. If the authorizeddealer cannot help you, contact thecorresponding Ford Customer AssistanceCenter:
FORD MOTOR COMPANY
Customer Relationship Centers in:
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Customer Assistance

If you buy your vehicle in North America andthen relocate to any of the above locations,register your vehicle identification number(VIN) and new address with Ford GlobalTrade Services by emailing,[email protected].
If you are in another foreign country, contactthe nearest authorized dealer. In the eventyour inquiry is unresolved, communicate yourconcern with the dealership’s Sales Manager,Service Manager or Customer RelationsManager. If you require additional assistanceor clarification, please contact the respectiveCustomer Relationship Center as previouslylisted.
Customers in the U.S. should call1-800-392-3673.
ORDERING ADDITIONAL OWNER'S
LITERATURE
To order the publications in this portfolio,contact Helm, Incorporated at:
HELM, INCORPORATED47911 Halyard DrivePlymouth, Michigan 48170Attention: Customer Service
Or to order a free publication catalog, calltoll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reached bytheir website:
www.helminc.com
(Items in this catalog may be purchased bycredit card, check or money order.)
Obtaining a French Owner’s Manual
French Owner’s Manual can be obtainedfrom your authorized dealer or by contactingHelm, Incorporated using the contactinformation listed previously in this section.
REPORTING SAFETY DEFECTS
(U.S. ONLY)
If you believe that your vehicle has adefect which could cause a crash orcould cause injury or death, you shouldimmediately inform the NationalHighway Traffic Safety Administration(NHTSA) in addition to notifying FordMotor Company.
If NHTSA receives similar complaints, itmay open an investigation, and if it findsthat a safety defect exists in a group ofvehicles, it may order a recall and
remedy campaign. However, NHTSAcannot become involved in individualproblems between you, your dealer, orFord Motor Company.
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Customer AssistanceE142557

Your vehicle has limited engine power whenin the fail-safe mode, drive your vehicle withcaution. Your vehicle does not maintainhigh-speed operation and the engine mayoperate poorly.
Remember that the engine is capable ofautomatically shutting down to preventengine damage. In this situation:
1. Pull off the road as soon as safelypossible and switch the engine off.
2. If you are a member of a roadsideassistance program, we recommend thatyou contact your roadside assistanceservice provider.
3.If this is not possible, wait a short periodfor the engine to cool.
4. Check the coolant level. If the coolantlevel is at or below the minimum mark,add prediluted coolant immediately.
5.When the engine temperature cools, youcan re-start the engine. Have your vehiclechecked as soon as possible to minimizeengine damage.
Note:Driving your vehicle without repairincreases the chance of engine damage.
Engine Coolant TemperatureManagement (If Equipped)
WARNING: To reduce the risk of crashand injury, be prepared that the vehiclespeed may reduce and the vehicle may notbe able to accelerate with full power until thecoolant temperature reduces.
If you tow a trailer with your vehicle, theengine may temporarily reach a highertemperature during severe operatingconditions, for example ascending a long orsteep grade in high ambient temperatures.
At this time, you may notice the coolanttemperature gauge moves toward the redzone and a message may appear in theinformation display.
You may notice a reduction in vehicle speedcaused by reduced engine power in orderto manage the engine coolant temperature. Your vehicle may enter this mode if certainhigh-temperature and high-load conditionstake place. The amount of speed reductiondepends on vehicle loading, grade andambient temperature. If this occurs, there isno need to pull off the road. You cancontinue to drive your vehicle.
The air conditioning may automatically turnon and off during severe operatingconditions to protect the engine fromoverheating. When the coolant temperaturedecreases to the normal operatingtemperature, the air conditioning turns on.
If the coolant temperature gauge moves fullyinto the red zone, or if the coolanttemperature warning or service engine soonmessages appear in your information display,do the following:
1. Pull off the road as soon as safelypossible and shift the transmission intopark (P).
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Maintenance

and reduce tire life, and excessivetemperature can lead to sudden tirefailure. The grade C corresponds to alevel of performance which allpassenger car tires must meet under theFederal Motor Vehicle Safety StandardNo. 139. Grades B and A representhigher levels of performance on thelaboratory test wheel than the minimumrequired by law.
Glossary of Tire Terminology
•Tire label: A label showing theoriginal equipment tire sizes,recommended inflation pressure andthe maximum weight the vehicle cancarry.
•Tire Identification Number: Anumber on the sidewall of each tireproviding information about the tirebrand and manufacturing plant, tiresize and date of manufacture. Alsoreferred to as DOT code.
•Inflation pressure: A measure of theamount of air in a tire.
•Standard load: A class of P-metric orMetric tires designed to carry amaximum load at set pressure. Forexample: For P-metric tires 35 psi(2.4 bar) and for Metric tires 36 psi(2.5 bar). Increasing the inflationpressure beyond this pressure willnot increase the tire’s load carryingcapability.
•Extra load: A class of P-metric orMetric tires designed to carry aheavier maximum load at 41 psi(2.8 bar) and 42 psi (2.9 bar).Increasing the inflation pressurebeyond this pressure will notincrease the tire’s load carryingcapability.
•kPa: Kilopascal, a metric unit of airpressure.
•PSI: Pounds per square inch, astandard unit of air pressure.
•Cold inflation pressure: The tirepressure when the vehicle has beenstationary and out of direct sunlightfor an hour or more and prior to thevehicle being driven for 1.0 mi(1.6 km).
•Recommended inflation pressure:The cold inflation pressure found onthe Safety Compliance CertificationLabel, affixed to either the door hingepillar, door-latch post, or the dooredge that meets the door-latch post,next to the driver's seating position,or Tire Label located on the B-Pillaror the edge of the driver’s door.
•B-pillar: The structural member atthe side of the vehicle behind thefront door
•Bead area of the tire: Area of the tirenext to the rim.
•Sidewall of the tire: Area betweenthe bead area and the tread.
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Wheels and Tires

You are strongly urged to buy a reliabletire pressure gauge, as automaticservice station gauges may beinaccurate. Lincoln recommends the useof a digital or dial-type tire pressuregauge rather than a stick-type tirepressure gauge.
Use the recommended cold inflationpressure for optimum tire performanceand wear. Under-inflation orover-inflation may cause uneventreadwear patterns.
WARNING: Under-inflation is themost common cause of tire failures andmay result in severe tire cracking, treadseparation or blowout, with unexpectedloss of vehicle control and increased riskof injury. Under-inflation increasessidewall flexing and rolling resistance,resulting in heat buildup and internaldamage to the tire. It also may result inunnecessary tire stress, irregular wear,loss of vehicle control and accidents. A
tire can lose up to half of its air pressureand not appear to be flat!
Always inflate your tires to the Lincolnrecommended inflation pressure evenif it is less than the maximum inflationpressure information found on the tire.The Lincoln recommended tire inflationpressure is found on the SafetyCompliance Certification Label, affixedto either the door hinge pillar, door-latchpost, or the door edge that meets thedoor-latch post, next to the driver'sseating position, or Tire Label which islocated on the B-Pillar or the edge of thedriver’s door. Failure to follow the tirepressure recommendations can causeuneven treadwear patterns andadversely affect the way your vehiclehandles.
Maximum Permissible InflationPressure is the tire manufacturer's
maximum permissible pressure and thepressure at which the maximum loadcan be carried by the tire. This pressureis normally higher than themanufacturer’s recommended coldinflation pressure which can be foundon the Safety Compliance CertificationLabel, affixed to either the door hinge
pillar, door-latch post, or the door edgethat meets the door-latch post, next tothe driver's seating position, or TireLabel which is located on the B-Pillar orthe edge of the driver’s door. The coldinflation pressure should never be setlower than the recommended pressureon the Safety Compliance CertificationLabel or Tire Label.
When weather temperature changesoccur, tire inflation pressures alsochange. A 10°F (6°C) temperature dropcan cause a corresponding drop of 1 psi(7 kPa) in inflation pressure. Check yourtire pressures frequently and adjustthem to the proper pressure which canbe found on the Safety ComplianceCertification Label or Tire Label.
To check the pressure in your tires:
1. Make sure the tires are cool,meaning they are not hot fromdriving even a mile.
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Wheels and Tires