emergency towing MASERATI LEVANTE 2019 Owners Manual

Maserati Roadside
Assistance Program
(available for USA and
Canada only) Welcome to Maserati and the benefits
and security of the Maserati Roadside
Assistance Program. Please take a
moment to review the benefits listed
below and available to you through
the Maserati Roadside Assistance
Program.
Emergency Roadside Services In the event you require Roadside
Assistance, please call 1-888-371-1802,
24 hours a day, 365 days a year. You
will be connected with a Roadside
Assistance representative who will
dispatch a local towing vendor.
Information needed for when
you call When you call, please be prepared to
provide the following information:
• Your Name.
• Vehicle Identification Number (VIN).
• Location of your vehicle.
• Nature of your call (for example; you
require a tow, vehicle will not start,
out of gas, tire service, etc.). Summary of Program Benefits
and Services • Towing of a disabled registered
Maserati vehicle. In the event a
registered vehicle becomes disabled
in connection to a warranty related
concern it will be transported to the
nearest Authorized Maserati
Dealership . You may request that
the vehicle be taken to a different
Authorized Maserati Dealer , as long
as it is no more than 50 miles further
away from the nearest authorized
dealer (one tow per disablement).
• Battery jump start.
• Flat tire change providing the
vehicle is equipped with a spare tire.
• Fuel delivery (up to 2 gallons).
• Lockout Services.
• Service Loaner Vehicle: For warranty
repairs, your dealer may provide you
with a Maserati Service Loaner
Vehicle (if available) or provide you
with Rental Car allowance: in the
event your vehicle is disabled due to
a warranty related concern, we will
reimburse you up to $50 per day. A
five (5) day or $250 maximum
applies. In order to receive
reimbursement, you must supply the
following information within 20 days of the rental car transaction to
the address listed below; the original
pre-printed rental car receipt, which
must include your name, address,
telephone number, VIN, rental dates
and the corresponding warranty
repair order.
Maserati Roadside Assistance ATTN:
Maserati Rental Car Claims Dept.
P.O. Box 8140 Ft.
Washington, PA 19034
NOTE:
An authorized licensed driver must be
driving at the time of the disablement.
Items excluded from coverage:
• Parts, labor, tire repair, rental of
towing equipment, storage fees, or
any labor performed at the service
facility.
• Any form of impound towing, or
towing by someone other than a
licensed service station or garage.
• Assistance from a private citizen.Introduction
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NOTE:
Membership is intended to cover
emergencies and is not intended to be
a substitute for proper vehicle
maintenance or repair. Repeated calls
which are considered by Maserati
North America, Inc. Signature Motor
Club, Inc. or Signature Motor Club of
California, Inc. to be excessive may, at
our discretion, result in cancellation of
the membership.
Emergency road service providers are
independent contractors and are not
employees, agents or representatives
of Maserati North America, Inc.
Signature Motor Club, Inc. or
Signature Motor Club of California,
Inc.
Under this Agreement
• You will not be required to pay any
sum for services up to the mileage
limit on towing.
• Your registered Maserati vehicle is
the vehicle covered. The Vehicle
Identification Number (VIN) that
appears on the vehicle represents
your identification number with
Signature Motor Club, Inc. or
Signature Motor Club of California,
Inc. • NEW VEHICLES: Your membership
begins on the date the Registered
Vehicle was originally sold (in service
date) and continues until the
expiration date of the New Car
Limited Warranty or unless
terminated by Maserati North
America, Inc. for cause.
• PRE OWNED VEHICLES: Your
membership begins on the date the
registered vehicle was sold (in service
date) and continues until the
expiration date of the Maserati
Certified Pre-Owned Limited
Warranty or unless terminated by
Maserati North America, Inc for
cause. Address Inquiries to
General Inquiries:
Maserati Roadside Assistance
P.O. Box 968008
Schaumburg, IL 60173
Rental Car Reimbursements:
Within 20 days of your rental car
transaction, the original pre-printed
rental car receipt, which must include
your name, address, telephone
number, VIN, rental dates and the
corresponding warranty repair order
should be submitted to:
Maserati Roadside Assistance ATTN:
Maserati Rental Car Claims Dept.
P.O. Box 8140
Ft. Washington, PA 19034Introduction
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WARNING!
• Never use the P (Park) mode as a
substitute for the electric parking
brake. Always apply the parking
brake fully when parked to prevent
vehicle movement and possible
injury or damage.
• Make sure the transmission is in P
(Park) before leaving the vehicle.
CAUTION!
• DO NOT race the engine when
shifting from P (Park) or N (Neutral)
into another gear range, as this can
damage the drivetrain.
• The following indicators should be
used to ensure that you have
engaged the shift lever into the “P”
position:
– when shifting into P (Park), push
the “P” button on the shift lever.
– with the brake pedal released,
verify that “P” position is
illuminated on the shift lever and
in the instrument cluster display. R (Reverse)
This
range is used to move the vehicle
backward.
Switching to R (Reverse) starting from
N (Neutral) is only possible if the
vehicle is moving backwards.
We recommend to shift into R
(Reverse) only after the vehicle has
come to a complete stop.
• Vehicle stationary: switching
between R (Reverse) and D (Drive),
passing from N (Neutral), requires
brake pedal pressed and action on
the lever.
• Vehicle moving: the driver can switch
from R (Reverse) to N (Neutral)
acting on the shift lever without
pressing the unlock button and the
brake pedal.
N (Neutral)
• Vehicle stationary and engine
started: switching from N (Neutral)
to P (Park) requires “P” button
pressed only. Switching from N
(Neutral) to R (Reverse) and/or D
(Drive) requires brake pedal and
unlock button pressed and the
action on the shift lever.
• Vehicle moving: switching from N
(Neutral) to R (Reverse) and/or D
(Drive) requires pressing the unlock button and the action on the shift
lever. Switching to R (Reverse)
starting from N (Neutral) is only
possible if the vehicle is moving
backwards, while switching to D
(Drive) starting from N (Neutral) is
only possible if the vehicle is moving
forwards.
Set the parking brake and shift the
transmission into P (Park) mode if you
must leave the vehicle.
WARNING!
Do not switch to N (Neutral) and/or
never turn off the ignition to coast
downhill. These are unsafe practices
that limit driver’s response to
changing traffic or road conditions.
CAUTION!
Towing the vehicle, coasting, or
driving for any other reason with the
transmission in N (Neutral) can result
in transmission damage. Refer to
“Towing a Disabled Vehicle” in section
“Emergency” for further information.
D (Drive)
This
range should be used for most
city and highway driving. It providesDriving
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6 – In an Emergency ToolKit .............................................. 348
Hazard Warning Flashers ................................. 350
In the Event of an Accident ............................... 350
In case of a Punctured Tire ................................ 351
Emergency Release of the Parking Brake ..................... 356
Transmission Manual Release of P (Park) Position ............... 356
Auxiliary Jump-Start Procedure ............................ 357
Towing a Disabled Vehicle ................................ 360
347

Emergency Release of the
Parking Brake In the event the electric parking brake
locks due to a system failure (see
“Parking Brake” in section “Driving”),
it is not possible to move the vehicle,
since the actuator that operates on the
brake pad inside each rear caliper will
lock the rear wheels.
After verifying that the battery is
sufficiently charged (otherwise use an
external power source connected to
the vehicle electric system to operate
the EPB control lever and try to unlock
the parking brake), for moving the
vehicle it is necessary to force the
actuator to release the rear brake
discs. Contact the Authorized Maserati
Dealer to carry out this operation.
WARNING!
If the parking brake has been
activated in manual or automatic
mode and it is not possible to release
it by operating on the lever of the
central console, do not move the
vehicle since rear brake calipers might
be damaged. For more information on vehicle towing see "Towing a Disabled
Vehicle" chapter in this section.
Transmission Manual
Release of P (Park)
Position The manual disengagement of the
shift from P (Park) has the purpose to
allow towing the vehicle if not
normally possible using the shift lever
(such as inability to start the engine).
This procedure is exclusively intended
for emergency situations, only!
WARNING!
Always secure your vehicle by fully
applying the parking brake, before
activating the manual park release.
Activating the manual park release
could allow your vehicle to roll away
if it is not secured by the parking
brake. Activating the manual park
release on an unsecured vehicle could
lead to serious injury or death for
those in or around the vehicle.
The cover that allows the emergency
manual
park release is
located on the
left part of the driver’s foot well.
• Lift the mat on the driver side to
access the cover.
• Slip the cover from its seat.In an Emergency
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• Take strap out of its seat.
• With the tip of a screwdriver press
the clip shown in the picture box
and lift the strap up to release the
transmission from the P (Park)
position. The new position will allow
vehicle moving and towing.
• Release the parking brake only when
the vehicle is securely connected to a
tow vehicle. Auxiliary Jump-Start
Procedure If your vehicle has a discharged
battery it can be jump-started using a
set of jumper cables and a battery of
another vehicle or by using a portable
battery booster. It is necessary to have
proper jumper cables in order to
connect the booster battery to the
remote posts of the discharged
battery. Booster cables have positive
and negative terminal clamps and are
identified by the sheath color (red =
positive, black = negative).
NOTE:
An Authorized Maserati Dealer can
provide you with information about
the “Maserati Jumper Cables Kit”,
available in the “Genuine Accessories”
range.
Jump-starting can be dangerous if
done improperly so please follow the
procedures in this section carefully.
NOTE:
When using a portable battery
booster pack, follow the battery
manufacturer’s operating instructions
and precautions. CAUTION!
• To jump start a vehicle do not use a
portable battery, a booster pack or
any other booster source with a
system voltage greater than 14 Volts
or damage to the battery, starter
motor, alternator or electrical system
of the vehicle with the discharged
battery may occur.
• Do not use a battery charger for
emergency starting under any
circumstances. You could damage
the electronic systems, particularly
the control units managing the
ignition and fuel supply functions.
• If the battery is completely
discharged when the windows are
fully raised, open the door with the
utmost care; do not close the door
again until it is possible to lower the
window.
WARNING!
• Always perform jump-starting
operations with appropriate tools
and environmental conditions,
taking all necessary precautions.
(Continued)In an Emergency
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(Continued)
monoxide, phthalates and lead, that
which are known to the State of
California to cause cancer and birth
defects or other reproductive harm. To
minimize exposure, avoid breathing
exhaust, do not idle the engine except
as necessary, service your vehicle in a
well-ventilated area and wear gloves
or wash your hands frequently when
servicing your vehicle. For more
information go to:
www.P65Warnings.ca.gov/passenger-
vehicle
Towing a Disabled Vehicle Proper towing or lifting equipment is
required to prevent damage to your
vehicle.
CAUTION!
Any improper maneuver and use of
unsuitable equipment for recovering
vehicle in an emergency from off road
location could seriously damage the
vehicle. Contact an Authorized
Maserati Dealer .
Manual Release of Transmission
with Low Battery In order to push or tow the vehicle if
unable to shift the transmission out of
P (Park) (such as a discharged battery),
a manual park release is available. In
this case it is necessary to manually
release the shift lever and release the
parking brake if inserted (see
“Emergency Release of the Parking
Brake” in this section).
Follow the steps as indicated in
“Transmission Manual Release of P
(Park) Position” in this section to
manually disengage the transmission. Vehicle Towing Conditions Maserati only allows vehicle towing
with all four wheels off the ground.
WARNING!
Single axle towing or use of a tow
dolly is not allowed since it will
severely damage vehicle components.
Use the Tow Hook Included in
the Tool Kit CAUTION!
The tow hook should only be used for
towing the car on flat roads. Do not
use the tow hook to remove the car
that is stuck on off road stretches.
The tow hook is also used to tow the
vehicle
on the platform of a tow truck.
Before carrying out this operation, if
the battery of the vehicle still works,
set "Transport Mode" on MTC+ in
"Suspensions" submenu (see "MTC+
Settings" chapter in section
“Dashboard Instruments and
Controls”). With this mode activated,
the ride height will be lowered to the
minimum value and the pneumatic
suspension system will be disabled to
help vehicle loading on the tow truck.In an Emergency
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The tow hook is contained in the tool
kit (see “Tool Kit” chapter in this
section) and must be screwed in the
seat located on the front and rear
bumper.
• To access the front tow hook seat on
the front bumper, remove the cover
on the right side of the bumper
lower grid. • To access the rear tow hook seat,
remove the external cap on the right
side of the rear bumper (not present
on TROFEO version).
• Carefully clean the threaded seat
before screwing the hook.
• Screw the tow hook into its seat for
at least 11 turns. NOTE:
Maximum work angle of towing cable:
15°.
GranSport, GTS and TROFEO Versions GranSport and GTS Versions In an Emergency
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