MAZDA MODEL 3 5-DOOR 2004 Owners Manual

8-53
Maintenance and Care
Appearance Care
Form No. 8S18-EA-03I
Follow all
label and container directions
when using a chemical cleaner or polish.
Read all warnings and cautions.

Maintaining the Finish
Wa s h i n g
To help protect the finish from rust and
deterioration, wash your Mazda
thoroughly and frequently, at least once a
month, with lukewarm or cold water.
If the vehicle is washed improperly, the
paint surface could be scratched. Here are
some examples of how scratching could
occur.
Scratches occur on the paint surface
when:
• The vehicle is washed without first
rinsing off dirt and other foreign
matter.
• The vehicle is washed with a rough,
dry, or dirty cloth.
• The vehicle is washed at a car wash
that uses brushes that are dirty or too
stiff.
• Cleansers or wax containing abrasives
are used.Exterior Care
When the wiper lever is in the AUTO
position and the ignition switch is in
the ON position, the wipers may move
automatically in the following cases:
•If the windshield above the rain
sensor is touched.
• If the windshield above the rain
sensor is wiped with a cloth.
• If the windshield is given a shock.
• If the rain sensor is given a shock
from inside the vehicle.
Be careful not to pinch hands or
fingers as it may cause injury, or
damage the wipers. When washing or
servicing your Mazda, make sure the
wiper lever is in the OFF position.
CAUTION
NOTE
• Mazda is not responsible for
scratches caused by automatic car
washes or improper washing.
• Scratches are more noticeable on
vehicles with darker paint finishes.
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Maintenance and Care
Appearance Care
Form No. 8S18-EA-03I
To minimize scratches on the vehicle’s
paint finish:
• Rinse off any dirt or other foreign
matter using lukewarm or cold water
before washing.
• Use plenty of lukewarm or cold water
and a soft cloth when washing the
vehicle. Do not use a nylon cloth.
• Rub gently when washing or drying the
vehicle.
• Take your vehicle only to a car wash
that keeps its brushes well maintained.
• Don
’t use abrasive cleansers or wax
that contain abrasives. Pay special attention to removing salt,
dirt, mud, and other foreign material from
the underside of the fenders, and make
sure the drain holes in the lower edges of
the doors and rocker panels are clean.
Insects, tar, tree sap, bird droppings,
industrial fallout, and similar deposits can
damage the finish if not removed
immediately. When prompt washing with
plain water is ineffective, use a mild soap
made for use on vehicles.
Thoroughly rinse off all soap with
lukewarm or cold water. Don
’t allow soap
to dry on the finish.
After washing the vehicle, dry it with a
clean chamois to prevent water spots from
forming.
• Don
’t use steel wool, abrasive
cleaners, or strong detergents
containing highly alkaline or caustic
agents on chrome-plated or
anodized aluminum parts. This may
damage the protective coating; also,
cleaners and detergents may
discolor or deteriorate the paint.
• To prevent damaging the antenna,
remove it before entering a car wash
facility or passing beneath a low
overhead clearance.
CAUTION
Driving with Wet Brakes:
Driving with wet brakes is dangerous.
Increased stopping distance or the
vehicle pulling to one side when
braking could result in a serious
accident. Light braking will indicate
whether the brakes have been
affected. Dry the brakes by driving
very slowly and applying the brakes
lightly until brake performance is
normal.
WARNING
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Maintenance and Care
Appearance Care
Form No. 8S18-EA-03I
Wa x i n g
Your vehicle needs to be waxed when
water no longer beads on the finish.
Always wash and dry the vehicle before
waxing it. In addition to the vehicle body,
wax the metal trim to maintain its luster.
1. Use wax which contains no abrasives.Waxes containing abrasive will remove
paint and could damage bright metal
parts.
2. Use a good grade of natural wax for metallic, mica, and solid colors.
3. When waxing, coat evenly with the sponge supplied or a soft cloth.
4. Wipe off the wax with a soft cloth.

Repairing Damage to the Finish
Deep scratches or chips on the finish
should be repaired promptly. Exposed
metal quickly rusts and can lead to major
repairs.

Bright-Metal Maintenance
• Use tar remover to remove road tar and
insects. Never do this with a knife or
similar tool.
• To prevent corrosion on bright-metal
surfaces, apply wax or chrome
preservative and rub it to a high luster.
• During cold weather or in coastal
areas, cover bright-metal parts with a
coating of wax or preservative heavier
than usual. It would also help to coat
them with noncorrosive petroleum jelly
or some other protective compound.
NOTE
A spot remover to remove oil, tar, and
similar materials will usually also take
off the wax. Rewax these areas even if
the rest of the vehicle doesn
’t need it.
If your Mazda is damaged and needs
metal parts repaired or replaced, make
sure the body shop applies anti-
corrosion materials to all parts, both
repaired and new. This will prevent
them from rusting.
CAUTION
Don ’t use steel wool, abrasive
cleaners, or strong detergents
containing highly alkaline or caustic
agents on chrome-plated or anodized
aluminum parts. This may result in
damage to the protective coating and
cause discoloration or paint
deterioration.
CAUTION
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Maintenance and Care
Appearance Care
Form No. 8S18-EA-03I

Underbody Maintenance
Road chemicals and salt used for ice and
snow removal and solvents used for dust
control may collect on the underbody. If
not removed, they will speed up rusting
and deterioration of such underbody parts
as fuel lines, frame, floor pan, and exhaust
system, even though these parts may be
coated with anti-corrosive material.
Thoroughly flush the underbody and
wheel housings with lukewarm or cold
water at the end of each winter. Try also to
do this every month.
Pay special attention to these areas
because they easily hide mud and dirt. It
will do more harm than good to wet
down the road grime without removing
it.
The lower edges of doors, rocker panels,
and frame members have drain holes that
should not be clogged. Water trapped
there will cause rusting.

Aluminum Wheel Maintenance
A protective coating is provided over the
aluminum wheels. Special care is needed
to protect this coating.
Driving with Wet Brakes:
Driving with wet brakes is dangerous.
Increased stopping distance or the
vehicle pulling to one side when
braking could result in a serious
accident. Light braking will indicate
whether the brakes have been
affected. Dry the brakes by driving
very slowly and applying the brakes
lightly until brake performance is
normal.
WARNING
NOTE
• Don
’t use a wire brush or any
abrasive cleaner, polishing
compound, or solvent on aluminum
wheels. They may damage the
coating.
• Only use a mild soap or neutral
detergent and always use a sponge
or soft cloth to clean the wheels.
Rinse thoroughly with lukewarm or
cold water. Also, be sure to clean
the wheels after driving on dusty or
salted roads. This helps prevent
corrosion.
• Avoid washing your vehicle in an
automatic car wash that uses high-
speed or hard brushes.
• If your aluminum wheels lose
luster, wax the wheels.
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Maintenance and Care
Appearance Care
Form No. 8S18-EA-03I

Dashboard Precautions
Prevent caustic solutions such as perfume
and cosmetic oils from contacting the
dashboard. They
’ll damage and discolor
it. If these solutions get on the dashboard,
wipe them off immediately.

Cleaning the Upholstery and
Interior Trim
Vi ny l
Remove dust and loose dirt from vinyl
with a whisk broom or vacuum cleaner.
Clean vinyl with a leather-and-vinyl
cleaner.
Leather*
Real leather isn
’t uniform and may have
scars, scratches, and wrinkles. Clean it
with a leather cleaner or mild soap.
Wipe it with a damp
soft cloth; then dry
and buff it with a dry
soft cloth. Fabric
Remove dust and loose dirt from fabric
with a whisk broom or vacuum cleaner.
Clean it with a mild soap solution good
for upholstery and carpets. Remove fresh
spots immediately with a fabric spot
cleaner.
To keep the fabric looking clean and
fresh, take care of it. Otherwise its color
will be affected, it can be stained easily,
and its fire-resistance may be reduced.


Cleaning the Lap/Shoulder Belt
We b b i n g
Clean the webbing with a mild soap
solution recommended for upholstery or
carpets. Follow instructions. Don
’t bleach
or dye the webbing; this may weaken it.
After cleaning the belts, thoroughly dry
the belt webbing and make sure there is
no remaining moisture before retracting
them.
Interior Care
Do not use glazing agents.
Glazing agents contain ingredients
which may cause discoloration,
wrinkling, cracks and peeling.
CAUTION
Use only recommended cleaners and
procedures. Others may affect
appearance and fire-resistance.
Damaged Seat Belt:
Using damaged seat belts is
dangerous. In a collision, damaged
belts cannot provide adequate
protection. Have an Authorized
Mazda Dealer replace damaged belts
immediately.
CAUTION
WARNING
*Some models.
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Maintenance and Care
Appearance Care
Form No. 8S18-EA-03I

Cleaning the Window Interiors
If the windows become covered with an
oily, greasy, or waxy film, clean them with
glass cleaner. Follow the directions on the
container.
Don ’t scrape or scratch the inside of
the rear window. You may damage the
rear window defroster grid.
CAUTION
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9-1
Form No. 8S18-EA-03I
9
Customer Information and Reporting
Safety Defects
Important consumer information including warranties and add-on
equipment.
Customer Assistance ..................................................................... 9-2
Customer Assistance (U.S.A.) ................................................... 9-2
Customer Assistance (Canada) .................................................. 9-4
Customer Assistance (Puerto Rico) ........................................... 9-7
Mazda Importer/Distributors ...................................................... 9-8
Importer/Distributor .................................................................. 9-8
Distributor in Each Area ............................................................ 9-8
Warranty ........................................................................................ 9-9
Warranties for Your Mazda ........................................................ 9-9
Outside the United States ........................................................ 9-10
Outside Canada ........................................................................ 9-11
Registering Your Vehicle in A Foreign Country (Except United
States and Canada) .................................................................. 9-12
Add-On Non-Genuine Parts and Accessories ......................... 9-13
Cell Phones ................................................................................... 9-14
Cell Phones Warning ............................................................... 9-14
Type Approval of Equipment ..................................................... 9-15
Type Approval of Equipment .................................................. 9-15
Uniform Tire Quality Grading System (UTQGS) .................... 9-16
Uniform Tire Quality Grading System (UTQGS) ................... 9-16
Reporting Safety Defects ............................................................ 9-18
Reporting Safety Defects ......................................................... 9-18
Service Publications .................................................................... 9-19
Service Publications ................................................................ 9-19
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Customer Information and Reporting Safety Defects
Form No. 8S18-EA-03I
Customer Assistance
Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle
in top condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:

STEP 1: Contact Your Mazda Dealer
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue.
• If your concern has not been resolved by the CUSTOMER RELATIONS, SALES,
SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of
the dealership or the OWNER.
• If it becomes necessary to have the components or wiring system for the supplementary
restraint system modified to accommodate a person with certain medical conditions in
accordance with a certified physician, go to STEP2.
Customer Assistance (U.S.A.)
NOTE
If it becomes necessary to have the components or wiring system for the supplementary
restraint system modified to accommodate a person with certain medical conditions in
accordance with a certified physician, contact an Authorized Mazda Dealer.
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Customer Information and Reporting Safety Defects
Customer Assistance
Form No. 8S18-EA-03I

STEP 2: Contact Mazda North American Operations
If for any reason you feel the need for further assistance after contacting your dealership
management and it becomes necessary to have the components or wiring system for the
supplementary restraint system modified to accommodate a person with certain medical
conditions in accordance with a certified physician, you can reach Mazda North American
Operations by one of three ways.
Log on at: www.mazdausa.com

Answers to many questions, including how to locate or contact a local Mazda
dealership in the U.S., can be found here. You can also send e-mail to Mazda by
clicking "contact" at this site.
By phone at:1 (800) 222-5500
By letter at:
Attn: Customer Assistance
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618-2922
P.O. Box 19734
Irvine, CA 92623-9734
In order to serve you efficiently and effectively, please help us by providing the following
information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on the upper driver ’s side corner of the dash)
4. Purchase date and current mileage
5. Your dealer’ s name and location
6. Your question(s)
If you live outside the U.S.A., please contact your nearest Mazda Distributor.
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Customer Information and Reporting Safety Defects
Customer Assistance
Form No. 8S18-EA-03I

Satisfaction Review Process
Your complete and permanent satisfaction is of primary concern to Mazda. All Authorized
Mazda Dealers have both the knowledge and tools to keep your Mazda in top condition. In
our experience, any questions, problems, or complaints regarding the operation of your
Mazda or any other general service transactions are most effectively resolved by your
dealer. If the cause of your dissatisfaction cannot adequately be addressed by normal
dealership procedures, we recommend that you take the following steps:

STEP 1: Contact the Mazda Dealer
Discuss the matter with a member of dealership management. If the Service Manager has
already reviewed your concerns, contact the owner of the dealership or its General
Manager.

STEP 2: Contact the Mazda Regional Office
If you feel that you still require assistance, ask the dealer Service Manager to arrange for
you to meet the local Mazda Service Representative. If more expedient, contact Mazda
Canada Inc.Regional Office nearest you for such arrangements. Regional Office address
and phone numbers are shown (page 9-6).

STEP 3: Contact the Mazda Customer Relations Department
If still not substantially satisfied, contact the Customer Relations Department, Mazda
Canada Inc., 305 Milner Avenue, Suite 400 Scarborough, Ontario M1B 3V4 Canada
TEL:1 (800) 263-4680.
Provide the Department with the following information:
1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (VIN). Refer to the "Vehicle Identification Labels" page
of section 10 of this manual for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer ’s name and location
7. The nature of your problem and/or cause of dissatisfaction
Customer Assistance (Canada)
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