phone MAZDA MODEL 3 HATCHBACK 2020 (in English) User Guide

NOTE
Some commands may not be usable depending on the region and equipment.
Some commands cannot be used depending on the device connection conditions and the
use conditions.
▼Appendix
Gracenote® Database
When audio CDs are played, the unit searches the database store
d in the vehicle for the
album name, artist name, genre, title, and album art, and if th ere is a match in the vehicle's
database compilation to the music being played, each type of mu sic information is
automatically added (Album art only for MP3/WMA/AAC CDs and whe n playing USB
audio and Bluetooth
® audio). The database information stored in this device uses database
information in the Gracenote
® music recognitions service.
SiriusXM Travel Link
®*
CAUTION
ADVISORY ONLY
The weather information is subject to service interruptions and may contain errors or
inaccuracies and consequently sh ould not be relied upon exclusively. You are urged to check
alternate weather information sources prior to making safety related decisions. You
acknowledge and agree that you sh all be solely responsible for use of the information and all
decisions taken with respect thereto. By using this weather service, you release and waive any
claims against Sirius XM Radio Inc. and Mazd a Motor Corporation and all of their respective
affiliates with regard to this service.
SiriusXM
® Satellite Radio*
Products/applications shall display “Call [Appropriate Phone Nu mber] to Enable Services”
for any unsubscribed SiriusXM Data Service(s).
This shall be shown on the same screen as the Radio ID and the service subscription status:
Contact your SiriusXM Representative for the appropriate call c enter phone number.
U.S.A.: 1-877-447-0011
Canada: 1-877-438-9677
Interior Features
Mazda Connect
*Some models.5-25
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AS EXAMPLES, AND WITHOUT LIMITATION, MAZDA DISCLAIMS ANY WARRANTY
REGARDING THE ACCURACY OF DATA PROVIDED BY THE APPLICATION, SUCH AS THE
ACCURACY OF DIRECTIONS, ESTIMATED TRAVEL TIME, SPEED LIMITS, ROAD CONDITIONS,
NEWS, WEATHER, TRAFFIC, OR OTHER CONTEN T PROVIDED BY APPLE, ITS AFFILIATES, OR
THIRD PARTY PROVIDERS; MAZDA DOES NOT GUARANTEE AGAINST LOSS OF APPLICATION
DATA, WHICH MAY BE LOST AT ANY TIME; MAZDA DOES NOT GUARANTEE THAT THE
APPLICATION OR ANY SERVICES PROVIDED TH ROUGH THEM WILL BE PROVIDED AT ALL
TIMES OR THAT ANY OR ALL SERVICES WILL BE AVAILABLE AT ANY PARTICULAR TIME OR
LOCATION. FOR EXAMPLE, SERVICES MAY BE SUSPENDED OR INTERRUPTED WITHOUT
NOTICE FOR REPAIR, MAINTENANCE, SECURITY FIXES, UPDATES, ETC., SERVICES MAY BE
UNAVAILABLE IN YOUR AREA OR LOCATION, ETC.
IN ADDITION, YOU UNDERSTAND THAT CH ANGES IN THIRD PARTY TECHNOLOGY OR
GOVERNMENT REGULATION MAY RENDER THE SERVICES AND/OR APPLICATIONS
OBSOLETE AND/OR UNUSABLE. TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT
SHALL MAZDA OR ITS AFFILIATES BE LIABLE FOR PERSONAL INJURY, OR ANY INCIDENTAL,
SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT
LIMITATION, DAMAGES FOR LOSS OF PROFITS, CORRUPTION OR LOSS OF DATA, FAILURE
TO TRANSMIT OR RECEIVE ANY DATA, BUSINESS INTERRUPTION OR ANY OTHER
COMMERCIAL DAMAGES OR LOSSES, ARISING OU T OF OR RELATED TO THE APPLICATION
OR YOUR USE OF OR INABILITY TO USE THE APPLICATION OR INFORMATION ON THE
APPLICATION.
 When using Apple CarPlay™, please avoid distraction and use Apple CarPlay™ responsibly.
Stay fully aware of driving conditions and always obey applicable laws.
NOTE
Apple CarPlay™ is provided by Apple® and its use is subject to your agreement to the
Apple CarPlay™ terms of use, which are included as part of the Apple iOS terms of use.
When using Apple CarPlay™, location, speed, and other vehicle data is transferred to
your iPhone
®. For further details, refer to Apple®’s Privacy Policy.
Interior Features
Mazda Connect
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NOTE
Android Auto™ is provided by Google and its use is subject to your agreement to the
Android Auto™ terms of use.
When using Android Auto™, location, speed, and other vehicle data is transferred to your
smart phone. For further details, refer to Google Privacy Policy.
Tr a d e m a r k
Pandora®, the Pandora® logo, and the Pandora® trade dress are trademarks or registered
trademarks of Pandora Media, Inc., used with permission.
HD Radio™ and the HD, HD Radio, a nd “Arc” logos are proprietary trademarks of
iBiquity Digital Corp.
iPhone, iPod touch, iPod nano, Siri and Apple Music are registe red trademarks of Apple
Inc.
Apple CarPlay is trademarks of Apple Inc.
iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is
used under license.
“Made for iPhone” and “Made for iPod” mean that an accessory has been designed to
connect specifically to iPhone or iPod, and has been certified by the developer to meet
Apple performance standards. Apple is not responsible for the o peration of this device or
its compliance with safety and regulatory standards.
Please note that the use of this accessory with iPhone or iPod may affect wireless
performance.

Made for
iPhone 7 Plus
iPhone 7
iPhone SE
iPhone 6s Plus
iPhone 6s
iPhone 6 Plus
iPhone 6
iPhone 5s
iPhone 5c
iPhone 5
iPhone 4s
iPod touch (6th generation)
iPod touch (5th generation)
Interior Features
Mazda Connect
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Connected Service (U.S.A only)
▼Connected Service Overview
There are several types of connected services available via Maz
da Connect. Some services
may require you to download the MyMazda app to your smartphone and subscribe to the
services, while others may require you to pair your smartphone to the vehicle via
Bluetooth
®. In addition, on a regular basis and unless you opt-out, your vehicle will
automatically transmit certain geo-location, driving behavior data, and vehicle health
information to Mazda for product quality, data analysis, resear ch, and product development.
Using the QR codes or URLs below, refer to the Connected Servic e Owner's Manual and
Privacy Policy for more details and opt-out options.
Connected Service Owner's Manual
https://www.mazdausa.com/static/manuals/mazda-connected-service /index.html
Privacy
Mazda maintains a Privacy Statement which describes how we collect, use, share, store and
secure data from your vehicle equipped with connected services.
We provide you with connected services by collecting and using your personal information
and vehicle location, health and driving data.
To learn more about our Privacy Statement, please visit: https: //www.mazdausa.com/site/
privacy-connectedservices
Interior Features
Mazda Connect
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8
Customer Information and Reporting
Safety Defects
Important consumer information including warranties and add-on
equipment.
Customer Assistance......................... 8-2 Customer Assistance
(U.S.A.)........................................ 8-2
Customer Assistance
(Canada)....................................... 8-6
Customer Assistance (Puerto
Rico)............................................. 8-9
Customer Assistance
(Mexico)..................................... 8-10
Mazda Importer/Distributors.........8-11 Importer/Distributor....................8-11
Reporting Safety Def ects................ 8-12
Reporting Safety Defects
(U.S.A.)...................................... 8-12
Reporting Safety Defects
(Canada)..................................... 8-14
Warranty.......................................... 8-15 Warranties for Your Mazda.........8-15
Outside the United States/
Canada........................................ 8-15
Registering Your Vehicle in A
Foreign Country (Except United
States and Canada)..................... 8-16
Add-On Non-Genuine Parts and
Accessories................................. 8-17
Cell Phones....................................... 8-18
Cell Phones Warning.................. 8-18
Event Data Recorder. ......................8-19
Event Data Recorder (U.S.A. and
Canada)....................................... 8-19
Recording of Vehicle Data.............. 8-20 Recording of Vehicle Data..........8-20
Uniform Tire Quality Grading System
(UTQGS).......................................... 8-21 Uniform Tire Quality Grading
System (UTQGS)....................... 8-21
Tire Information (U.S.A.)............... 8-23 Tire Labeling.............................. 8-23
Location of the Tire Label
(Placard)..................................... 8-27
Tire Maintenance........................ 8-29
Vehicle Loading.......................... 8-31
Steps for Determining the Correct
Load Limit.................................. 8-34
Declaration of Confo rmity..............8-35
Declaration of Conformity......... 8-35
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Customer Assistance(U.S.A.)
▼Customer Assistance
Your complete and permanent satisfaction
is our business. We are here to serve you.
All Authorized Mazda Dealers have the
knowledge and the tools to keep your
Mazda vehicle in top condition.
If you have any questions or
recommendations for improvement
regarding the service of your Mazda
vehicle or servicing by Mazda Dealer
personnel, we recommend that you take
the following steps:
NOTE
If it becomes necessary to have the
components or wiring system for the
supplementary restraint system modified
to accommodate a person with certain
medical conditions in
accordance with a
certified physician, contact an Authorized
Mazda Dealer. For more information, go
to NHTSA website www.safercar.gov
(VEHICLE SHOPPERS > Air Bags > Air
Bag FAQs > Air Bag Deactivation).
▼ STEP 1: Contact Your Mazda
Dealer
Discuss the matter
with an Authorized
Mazda Dealer. This is the quickest and
best way to address the issue.
If your concern has not been resolved by
the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS
MANAGER, then please contact the
GENERAL MANAGER of the
dealership o r the OWNER.
If it becomes nece ssary to have the
components or wiring system for the
supplementary restraint system modified
to accommodate a person with certain
medical conditions in accordance with a
certified physicia n, go to STEP 2.
▼STEP 2: Contact Mazda North
American Operations
If for any reason you feel the need for
further assistance after contacting your
dealership management or it becomes
necessary to have the components or
wiring system for the supplementary
restraint system modified to accommodate
a person with certain medical conditions in
accordance with a certified physician, you
can reach Mazda North American
Operations by one of
the following ways.

Log on: at www.MazdaUSA.com

Answers to many questions, including
how to locate or contact a local Mazda
dealership in the U.S., can be found here.

E-mail: click on “Contact Us” located on
the bottom of the page at
www.mazdausa.com under “Help”

By phone at: 1 (800) 222-5500

By letter at:
ATTN: Customer Experience Center
Mazda North American Operations
200 Spectrum Center Drive Suite 100
Irvine, California 92618
P.O. Box 19734
Irvine, CA 92623-9734

Customer Information and Reporting Safety Defects
Customer Assistance
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In order to serve you efficiently and
effectively, please help us by providing the
following information:
1. Your name, address, and telephonenumber
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or
title or located on the upper driver's
side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)

If you live outside the U.S.A., please
contact your nearest Mazda Distributor.
▼ STEP 3: Contact Better Business
Bureau (BBB)
Mazda North American Operations
realizes that mutual agreement on some
issues may not be possi
ble. As a final step
to ensure that your concerns are being
fairly considered, M azda North American
Operations has agreed to participate in a
dispute settlement program administered
by the Better Business Bureau (BBB)
system, at no cost to you the consumer.

BBB AUTO LINE work s with consumers
and the manufacture r in an attempt to
reach a mutually acceptable resolution of
any warranty related concerns. If the BBB
is not able to facilitate a settlement they
will provide an informa l hearing before an
arbitrator.

You are required to resort to BBB AUTO
LINE before exercising rights or seeking
remedies under the Federal
Magnuson-Moss Warranty Act, 15 U.S.C.
§ 2301 et seq. To the extent permitted by
the applicable state “Lemon Law”, you are
also required to r esort to BBB AUTO
LINE before exercising any rights or
seeking remedies under the “Lemon Law”.
If you choose to seek remedies that are not
created by the Magnuson-Moss Warranty
Act or the applicable state “Lemon Law”,
you are not required to first use BBB
AUTO LINE.

The whole process normally takes 40 days
or less. The arbitration decision is not
binding on you or Mazda unless you
accept the decision. For more information
about BBB AUTO LINE, including
current eligibility st andards, please call
1-800-955-5100 or visit the BBB website
at www.bbb.org/autoline.

Being truly committed to customer
satisfaction is more than a phrase with
Mazda. We hope to satisfy every customer
directly, but if ther e is ever a question
about our decision, Mazda believes in
providing a fast, fair and free method such
as the BBB AUTO LINE to ensure Mazda
delivers on our commitment to do the right
thing for our customers!
Customer Information and Reporting Safety Defects
Customer Assistance
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11. If you accept the arbitrator's decision,Mazda will be bound by the decision,
and will comply with the decision
within a reasonable time not to exceed
30 days after we receive notice of your
acceptance of the decision.
12. Please call BBB AUTO LINE at 1-800-955-5100 for further details
about the program.Customer Assistance (Canada)
▼Satisfaction Review Process
Your complete and permanent satisfaction
is of primary conc
ern to Mazda. All
Authorized Mazda Dealers have both the
knowledge and tools to keep your Mazda
in top condition. In our experience, any
questions, problem s, or complaints
regarding the operation of your Mazda or
any other general service transactions are
most effectively resolved by your dealer. If
the cause of your dissatisfaction cannot
adequately be addressed by normal
dealership procedures, we recommend that
you take the following steps:
▼ STEP 1: Contact the Mazda Dealer
Discuss the matter with a member of
dealership management. If the Service
Manager has already reviewed your
concerns, contact the owner of the
dealership or its General Manager.
▼STEP 2: Contact the Mazda
Regional Office
If you feel that you still require assistance,
ask the dealer Service Manager to arrange
for you to meet the local Mazda Service
Representative. If more expedient, contact
Mazda Canada Inc. Regional Office
nearest you for su
ch arrangements.
Regional Office address and phone
numbers are shown (page 8-8).
Customer Information and Reporting Safety Defects
Customer Assistance
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▼STEP 3: Contact the Mazda
Customer Relations Department
If still not substantia
lly satisfied, contact
the Customer Relations Department,
Mazda Canada Inc., 55 Vogell Road,
Richmond Hill, Onta rio, L4B 3K5 Canada
TEL: 1 (800) 263-4680.
Provide the Departme nt with the following
information:

1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (VIN).
Refer to the Vehicle Identification
Number on page 9-2 for the location
of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem and/or
cause of dissatisfaction

The Department, in cooperation with the
local Mazda Service Representative, will
review the case to determine if everything
possible has been done to ensure your
satisfaction.

Please recognize that the resolution of
service problems in most cases requires
the use of your Mazda dealer's service
facilities, personnel and equipment. We
urge you to follow the above three steps in
sequence for most effective results.
▼ Mediation/Arbitration Program
Occasionally a customer concern cannot
be resolved through Mazda's Customer
Satisfaction Program. If after exhausting
the procedures in this manual your
concern is still not resolved, you have
another option.

Mazda Canada Inc. participates in an
arbitration program administered by the
Canadian Motor Vehicle Arbitration Plan
(CAMVAP). CAMVAP will advise you
about how your concern may be reviewed
and resolved by an independent third party
through binding arbitration.

Your complete satisfaction is the goal of
Mazda Canada Inc. and our dealers.
Mazda's participation in CAMVAP makes
a valuable contribution to our achieving
that goal. There is no charge for using
CAMVAP. CAMVAP results are fast, fair
and final as the award is binding on both
you and Mazda Canada Inc.
▼Canadian Motor Vehicle Arbitration
Plan (CAMVAP)
If a specific item of concern arises, where
a solution cannot be reached between an
owner, Mazda, and/or one of its dealers
(that all parties cannot agree upon), the
owner may wish to use the services
offered by the Canadian Motor Vehicle
Arbitration Plan (CAMVAP).

Customer Information and Reporting Safety Defects
Customer Assistance
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Customer Assistance(Puerto Rico)
▼Customer Assistance
Your complete and permanent satisfaction
is our business. That
is why all Authorized
Mazda Dealers have the knowledge and
the tools to keep your Mazda vehicle in
top condition.
If you have any questions or
recommendations for improvement
regarding the service of your Mazda
vehicle or servicing by Mazda Dealer
personnel, we recommend that you take
the following steps:
▼ STEP 1
Discuss the matter with an Authorized
Mazda Dealer. This is the quickest and
best way to address the issue. If your
concern has not been resolved by the
CUSTOMER RELATIONS, SALES,
SERVICE, or PARTS MANAGER, then
please contact the GENERAL
MANAGER of the de
alership or the
OWNER.
▼ STEP 2
If, after following STEP 1, you feel the
need for further assistance, please contact
your area's Mazda representative.
Refer to PUERTO
RICO/U.S. Virgin
Island on page 8-11.

Please help us by providing the following
information:

1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or
title or located on the upper driver's
side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
Customer Information and Reporting Safety Defects
Customer Assistance
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